EVIQO TECHNOLOGIES

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger - we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role

We are looking for a Customer Support Team Lead who will own customer support end to end: the team, the ticket queue and everything customers read from us. Engineering backs you up with tools and technical escalations. This is a hands-on role: you run the team and also handle the complex cases yourself.

Key Responsibilities

• Run the Zendesk queue every day: shifts, priorities, first-response time, backlog.
• Lead the team: workload, training, and consistent, correct answers.
• Work with the supply chain team on warranty replacements, parts and shipping: you own the customer side of each case.
• Escalate technical cases to engineering with complete information: charger serial number, app account, what was already tried.
• Own macros, Help Center articles and the AI chatbot flow, and keep them accurate.
• Roll out new internal support tools (charger history, case desk) in the team and collect feedback.
• Send a weekly report to management: top issues, repeat contacts, replacements, response times.
• Handle tickets and customer calls yourself, especially the complex ones.

Requirements

• 3+ years in customer or technical support, including at least 1 year leading or coordinating a team (team lead, shift lead or senior agent).
• Experience supporting connected hardware or technical products (smart home, IoT, electronics, telecom): Wi-Fi setup, mobile apps, step-by-step troubleshooting.
• Confident user of Zendesk or a similar helpdesk (Freshdesk, Help Scout, Intercom).
• English C1: clear written and spoken communication with US and Canadian customers.
• Fluent Ukrainian or Russian for working with the team.
• Comfortable with spreadsheets: you can turn tickets into numbers and trends.
• Willing to learn the product in depth. We provide training on EV charging.

Nice to Have

• Basic knowledge of EV charging or home electrical setup: Level 1/2 charging, breakers, adapters, NEMA outlets.
• Zendesk admin experience: macros, triggers, views.
• Experience with warranty and RMA processes.
• Support experience in a hardware or e-commerce company with US customers (Amazon sellers included).

Why Join EVIQO

• Work in a fast-growing international product company.
• Make a direct impact on business growth.
• Freedom to take ownership and implement ideas.
• Competitive compensation and growth opportunities.
• Fully remote work format.
• Working schedule: 14:00–23:00 (Kyiv time), including a 1-hour lunch break.
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development compensation after successful completion of the probation period.

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger — we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role

We are looking for a Head of Supply Chain to take full ownership of transforming and improving the performance of our end-to-end supply chain operations, from demand planning and procurement to international logistics, warehouse operations, returns, and cost control.

Your first priority will be to translate the findings of a completed supply chain audit into a prioritized improvement plan with clear responsibilities, timelines, and measurable outcomes.

We are looking for a hands-on leader who can independently assess existing operations, build and lead a team, establish effective processes, and ensure their successful execution.

Key Responsibilities

• Establish a structured supply chain planning process and regular Sales & Operations Planning (S&OP) in collaboration with Sales and Finance. Implement a replenishment planning process based on demand forecasts, lead times, safety stock, and inventory across all warehouses, including goods in transit and outstanding purchase orders.
• Manage inventory allocation and replenishment across markets, Amazon FBA, AWD, and third-party logistics providers (3PL). Reduce regional inventory imbalances, excess and obsolete stock, and stockout risks.
• Oversee inbound and outbound logistics, including MCF and FBM. Organize and approve freight and logistics tenders based on comparable commercial terms, control total logistics costs, and diversify freight forwarders and service providers.
• Establish controls for import-related risks and documentation. Verify the reliability of service providers, review contractual terms, and ensure all required shipping documents and labeling are ready before dispatch.
• Manage relationships with product and service suppliers and 3PL providers. Oversee purchase order tracking, production timelines, and compliance with agreed deadlines and service standards across suppliers, freight forwarders, and warehouses. Review storage, handling, and transportation costs and identify invoice discrepancies.
• Establish reverse logistics processes, including returns diagnostics and traceability, inventory refurbishment and resale, supplier claims, and timely Amazon reimbursements.
• Collaborate with Product/R&D and the quality owner to coordinate inspections of components and finished products. Ensure the availability of required regulatory documentation, labeling, instruction manuals (IM), and transportation safety documents for all relevant markets. Initiate the preparation of documentation required for import and placing products on the market.
• Coordinate operational readiness for expansion into new markets and manufacturing models.
• Define the team structure, responsibilities, standard operating procedures (SOPs), KPIs, and OKRs. Establish business requirements for dashboards and system integrations, ensuring data consistency and a centralized document repository.

Requirements

• 5+ years of experience in international supply chain management and 2+ years of experience leading a team or managing a function with accountability for its performance and results.
• Hands-on experience managing physical product shipments from China to the US, including Amazon FBA, AWD, and 3PL operations.
• Proven experience establishing inventory planning, replenishment processes, and S&OP. Ability to justify purchase order quantities based on demand forecasts, lead times, and safety stock.
• Strong understanding of FCL/LCL, ocean and air freight, SPD/LTL, Incoterms, landed cost, and freight rate components. Experience conducting tenders and negotiating with freight forwarders and warehouse providers.
• Practical understanding of US import procedures, Importer of Record (IOR) responsibilities, customs documentation, and risks associated with third-party DDP arrangements. Understanding of accounting principles and the proper allocation of supply chain-related costs. Ability to work with customs brokers and legal advisors.
• Experience reviewing logistics and warehouse invoices, managing exceptions, claims, and reimbursements.
• Advanced Excel/Google Sheets skills and experience with ERP/WMS or planning systems. Experience documenting processes and defining requirements for automation.
• English proficiency at C1 level, sufficient for negotiations, contract management, and daily communication with international partners.

Nice to Have

• Experience managing supply chains for electronics or electrical products.
• Experience with Canadian, EU, and UK markets.
• Experience in sourcing and manufacturing diversification.
• Knowledge of Bills of Materials (BOM) and component procurement.
• Experience working with testing laboratories and inspectors.
• Experience with DTC/Shopify, MCF/FBM, reverse logistics, and automation implementation.
• Chinese language proficiency.

Expected Outcomes

• The company has an actionable supply plan, complete inventory visibility, and clearly defined decision-making processes.
• Shipments and costs are monitored through planned-versus-actual performance tracking, with critical risks identified and escalated before dispatch.
• The improvement plan based on the audit findings is being implemented, the team operates with clearly defined responsibilities and SOPs, and management has visibility into performance through agreed KPIs.

What We Offer

• An opportunity to build and develop the supply chain function of an international product business.
• A direct impact on operational efficiency, business economics, and company scalability.
• Work in a fast-growing international product company.
• Freedom to take ownership and implement ideas.
• Competitive compensation and growth opportunities.
• Fully remote work format.
• Working schedule: 10:00 – 19:00 (Kyiv time), including a 1-hour lunch break.
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development compensation after successful completion of the probation period.

How to Apply

Please briefly describe an example of a supply chain function or process you have built or significantly improved, including its scale, your personal role, and the measurable results achieved.

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger - we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role

The core focus of this role is conducting research and analyzing changes in key Amazon business metrics, including sales, sessions, advertising spend, market share, competitor activity, and other relevant performance indicators.

You will also prepare analysis and business scenarios to support the Head of Amazon in making key commercial decisions.

In addition to analytical work, you will be directly involved in executing Amazon-related tasks and will support the Head of Amazon in coordinating agreed growth initiatives across the PPC, Creative, and Account Management teams, ensuring their execution and tracking results.

This is not an administrative role or a traditional Personal Assistant position. We are looking for a strong, structured, hands-on professional who already has a deep understanding of the Amazon business and is ready to gradually take ownership of a larger part of the Amazon growth function.

Key decisions related to pricing, price elasticity, sales contribution margin, and overall commercial strategy will remain the responsibility of the Head of Amazon.

Expected Outcomes

• Establish a systematic approach to monitoring key Amazon business metrics, market share, and competitor activity, and regularly identify significant changes, risks, and growth opportunities.
• Prepare high-quality analysis and business scenarios to support the Head of Amazon in making decisions related to pricing, promotions, sales contribution margin, and other growth initiatives.
• Independently manage agreed Amazon-related projects and ensure they are delivered within established timelines.
• Effectively coordinate agreed growth initiatives across the PPC, Creative, and Account Management teams and oversee their execution.
• Within the first 6 months, gradually take independent ownership of selected Amazon growth areas and significantly reduce the amount of operational and analytical work requiring the direct involvement of the Head of Amazon.

Competencies

• 4+ years of hands-on experience working with Amazon / Seller Central. Experience in consumer electronics or other highly competitive categories is strongly preferred.
• Strong understanding of Amazon metrics and the relationships between revenue, sessions, CVR, organic ranking, PPC, pricing, coupons, promotions, and profitability.
• Strong analytical skills, including advanced Excel / Google Sheets proficiency and the ability to quickly work with large datasets, identify patterns, and translate them into clear business insights. Experience building automations and analytical workflows using AI tools is a significant advantage.
• High level of independence and ownership: ability to identify problems or opportunities proactively, propose solutions, and drive tasks through to completion.
• Strong organizational and execution skills: ability to manage multiple workstreams simultaneously, prioritize effectively, and avoid unnecessary bureaucracy.
• English level B2 or higher, with the ability to communicate professionally both in writing and verbally with internal teams and external partners.

Why Join EVIQO

• Work in a fast-growing international product company.
• Make a direct impact on business growth.
• Freedom to take ownership and implement ideas.
• Competitive compensation and growth opportunities.
• Fully remote work format.
• Working schedule: 10:00–19:00 (Kyiv time), including a 1-hour lunch break.
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development compensation after successful completion of the probation period.