Eurekos
Joined in
2020
13% answers
Eurekos is danish product company in e-learning industry with the flagship product (LMS platform for corporate sector), the strategy and mission to work with clients and partners to customize and create an impactful learning environment to match exact needs.
It’s an LMS that puts content first, but it’s so much more. Eurekos delivers powerful administration, insightful analytics, and engaging social and collaboration tools.
It’s an LMS that puts content first, but it’s so much more. Eurekos delivers powerful administration, insightful analytics, and engaging social and collaboration tools.
Website:
https://www.eurekos.com/
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Customer Care Representative
Office Work · Ukraine (Lviv) · Product · 2 years of experience · Upper-IntermediateRequired skills 1+ years of experience in support of software applications or products Analytical and troubleshooting skills Strong ability to locate and describe the problem, attentiveness to the details Ability to effectively communicate technical...Required skills
- 1+ years of experience in support of software applications or products
- Analytical and troubleshooting skills
- Strong ability to locate and describe the problem, attentiveness to the details
- Ability to effectively communicate technical information in non-technical terms
- Great teamwork skills
- Strong desire to be always helpful
- Experience with Jira, Confluence, ServiceDesk
- Upper intermediate English level
As a plus
- Understanding of UX/UI principles
- Basic knowledge of HTTP protocol and REST API
Responsibilities
- Provide the 2nd line of application technical support for our customers
- Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
- Defect management through the operational flow
- Android/iOS, web applications troubleshooting
- Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development
- Help building and improving the process allowing for a smooth, simple and fast integration for our customers
- Document common support cases in the company’s knowledge base
- Provide feedback on the efficiency of the customer service process
- Help the customers to configure our product up to their business needs
- Eliminate all the reasons that might make customers leave
We offer
- Ability to work on interesting and complex product
- Ability to impact product roadmap
- Flexible schedule
- Competitive salary according to qualification
- Friendly team and cozy office in city center (work from office is required)
- Reasonable working hours, no night shifts
If you want to develop, initiative and result oriented, our company is waiting for your resume.