Elai Inc.

We are elai.io, an innovative AI-driven startup specializing in video generation. Recently acquired by Panopto — a leader in interactive video solutions — we’re now part of a growing team of around 200 professionals focused on advancing learning through powerful, interactive video technology.

We are looking for a Customer Support Specialist to join our team, where you will play a key role in supporting clients’ needs and contributing to one of the best products in the video-generation field.

It’s a match if you:
– Have strong communication skills;
– Have excellent verbal and writing English;
– Are self-organized and result-oriented;
– Have the ability to quickly understand software products' UI;

– Have experience with utilizing and troubleshooting API.

Your everyday tasks:
– Respond to customer queries in a timely and accurate way, via email or chat;
– Identify customer needs and help customers use specific features;
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
– Update our internal databases with information about technical issues and useful discussions with customers;
– Monitor customer complaints and reach out to provide assistance;
– Follow up with customers to ensure their technical issues are resolved;
– Gather customer feedback and share it with our Product, Sales, and Marketing teams.

We offer:

– Opportunity to work with a highly qualified international, friendly team;

– Decent and timely payment, fixed in USD;

– The most flexible work schedule, including remote work;

– Unlimited time off.

We are elai.io, an innovative AI-driven startup specializing in video generation.

Recently acquired by Panopto, a leader in interactive video solutions, we’re now part of a growing team of around 200 professionals focused on advancing learning through powerful, interactive video technology.

As part of this growth, we’re looking for a smart, driven Software Engineer with a backend focus and hands-on experience working with LLMs. You’ll be helping us shape the infrastructure and intelligence layer behind one of the leading AI video generation platforms.

This role is ideal for someone who enjoys architecting systems from scratch, optimising performance, and working with cutting-edge AI technologies (like OpenAI APIs, embeddings, agents, etc.). While you should be comfortable touching frontend code when needed, your strength lies in backend systems, APIs, and AI integration.

What you'll do:

• Design and build backend services (Node.js, Express) to support scalable AI-powered features;
• Architect and optimise databases and service infrastructure;
• Integrate LLM APIs (OpenAI, Claude, etc.) into our product workflows;
• Working with our Research team and custom AI models;

• Contribute to React-based frontend apps.

   

Required Skills:

• Strong backend experience with Node.js and Express (or similar);
• Experience building and scaling web services and APIs;
• Familiarity with modern JavaScript (ES6+) and TypeScript;
• Hands-on experience integrating OpenAI or other LLM APIs;
• Understanding of prompt engineering, vector embeddings, or agentic patterns;
• Ability to think through system design and architecture independently.
  
  Nice to Have:
• Experience with structured output parsing from LLMs (e.g., JSON, markdown);
• Solid experience with React framework;
• Experience with FFmpeg or low-level media processing.

We offer:

• Opportunity to work with a highly qualified international and friendly team
• Decent and timely payment fixed in USD
• The most flexible work schedule, including remote work
• Unlimited time off
   

We are elai.io, an innovative AI-driven startup specializing in video generation. Recently acquired by Panopto — a leader in interactive video solutions — we’re now part of a growing team of around 200 professionals focused on advancing learning through powerful, interactive video technology.

Now we are seeking a skilled QA Engineer with strong problem-solving abilities and attention to detail to join our dynamic team on the elai project.

In this role, you will be responsible for creating and executing test plans, identifying defects, and ensuring the delivery of high-quality software products. You will collaborate with developers, product managers, and other stakeholders to ensure that testing processes align with project goals and timelines.

Your Qualifications:

• 3+ years of experience as a QA Engineer.
• Solid understanding of software testing methodologies and tools.
• Experience with both manual and automated testing.
• Familiarity with bug tracking systems (currently we use Jira).
• Strong attention to detail and analytical skills.
• Ability to communicate effectively in English (both written and spoken).
• Knowledge of scripting or programming languages is a plus (e.g., Python, Java).

Key Responsibilities:

• Design, develop, and execute test cases and test scripts for various applications.
• Perform functional, regression, and performance testing.
• Report, track, and verify defects in the bug-tracking system.
• Collaborate closely with developers and other cross-teams to resolve issues and ensure test coverage.
• Participate in test planning and requirements review sessions.
• Maintain and improve automation scripts as needed.

We offer:

• Competitive salary based on qualifications and contributions.
• Paid vacation and sick leaves.
• Flexible working hours.
• Opportunity to work with a highly qualified international, friendly team.
• Fully remote work.