Edustorm
Joined in
2019
77% answers
We strongly believe that our goal lies beyond financial stability, prosperity or marketing success. We strive to become better every single day and the only way to do so is to improve ourselves by investing in the people, their skills, ambitions and development of their goals.
Success does not happen spontaneously; it is the result of multiple small things done well. We are convinced that we do a great job and the only way to do a great job is to you love what we do and have passion about it. Obstacles are not barriers but a moving force of successful people who wish to excel and self-improve. Acting on your dreams is the secret of success that lies beneath our daily hard work and dedication. Time is the most valuable resource of which we strive to make the most enabling us to act effectively every moment and every second.
Success does not happen spontaneously; it is the result of multiple small things done well. We are convinced that we do a great job and the only way to do a great job is to you love what we do and have passion about it. Obstacles are not barriers but a moving force of successful people who wish to excel and self-improve. Acting on your dreams is the secret of success that lies beneath our daily hard work and dedication. Time is the most valuable resource of which we strive to make the most enabling us to act effectively every moment and every second.
Website:
https://edustorm.co.uk
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Support Manager
Full Remote · Countries of Europe or Ukraine · Product · Upper-IntermediateWe are a product company that’s been developing and promoting our own websites in a competitive niche of academic consulting in the US. Our dedicated team specializes in design & web development, SEO and e-marketing. Besides, we create our own tools and...We are a product company that’s been developing and promoting our own websites in a competitive niche of academic consulting in the US. Our dedicated team specializes in design & web development, SEO and e-marketing. Besides, we create our own tools and tech solutions for business automation.
We are currently looking for a Support Manager with strong knowledge of English for a completely remote job.
Responsibilities:
- Provide a high level of customer service via live chat, email and phone.
- Consult clients about services, features, payment options etc.
- Timely process clients' requests.
- Ensure customers' satisfaction.
Follow communication procedures, guidelines and policies.
Working schedule:
a morning shift from 06:00 to 14:00(1−2 times per week),
a day shift from 14:00 to 22:00(1−2 times per week) ,
a night shift from 22:00 to 06:00(2+ times per week).
Our ideal candidate:
- Attentive, stress-resistant, compassionate and caring.
- Has a high level of accountability.
- Has excellent verbal and written communication skills in English (B2,C1).
- Is a logical & creative thinking person.
- Has basic computer skills.
We offer: - Flexible schedule.
- Mentoring and opportunities to grow.
- 20 calendar days of vacation and additional 5 days of leave, without a medical certificate.
- Opportunity to communicate with English native speakers.
- Competitive salary, which grows as you grow in the company.
- Bonuses, the amount of which depends on the individual KPI.