Dash Financial Technologies

L1 Support Engineer 

Company: DASH Financial Technologies 

About Us 

DASH Financial Technologies is a leading provider of advanced trading and order routing solutions in the US capital markets. We build high-performance, low-latency systems that support mission-critical trading operations. 

Role Overview 

We are looking for an L1 Support Engineer to join our team and provide first-line technical support for our trading and order routing applications. This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced, high-availability environment. 

We have 3 shifts, and coverage will be required for all 3 if needed.

Responsibilities 

• Monitor production systems and trading applications 
• Investigate and triage incidents and alerts 
• Perform initial troubleshooting and log analysis (Linux environment) 
• Escalate issues to L2/L3 or engineering teams when necessary 
• Communicate status updates to internal stakeholders 
• Document incidents, solutions, and procedures 
• Support deployment and configuration activities when required 

we have 3 shifts, and coverage will be required for all 3 if needed.

Required Skills 

• Basic to intermediate knowledge of Linux/Unix 
  (grep, tail, logs analysis, file operations, basic commands) 
• Basic understanding of SQL (running queries, checking data/logs) 
• Understanding of networking fundamentals (TCP/IP basics) 
• Strong analytical and problem-solving skills 
• Ability to work in a shift-based environment (if applicable) 
• Good communication skills 
• Intermediate level of English 
• we have 3 shifts, and coverage will be required for all 3 if needed.

Nice to Have 

• Experience in fintech / trading systems 
• Familiarity with FIX protocol 
• Experience with monitoring tools (e.g., Zabbix, Grafana, etc.) 
• Basic scripting knowledge (bash, Python) 

What We Offer 

• Remote or office-based work (Vinnytsia) 
• Flexible working hours 
• Professional growth within L2 / DevOps / Engineering paths 
• Modern hardware and equipment
• we have 3 shifts, and coverage will be required for all 3 if needed.

About DASH Financial Technologies

DASH Financial Technologies is a leading capital markets technology and execution provider. Headquartered in New York, with offices in Chicago and Ukraine, DASH delivers customizable trading technologies, execution services, analytics, and regulatory tools for the institutional trading community.

About the Role

We are looking for a Senior Manual QA Engineer to join a goal-oriented, cross-functional team working on the Data Modernization Platform (DMP).

DMP is a distributed, microservice-based platform that provides real-time transaction data capture, processing, and streaming for capital markets systems. It delivers validated and transformed data to near-real-time analytical systems and relational database (RDB) consumers.

The role focuses on end-to-end testing of data flows, data correctness validation, and supporting incident root-cause analysis across environments.

Key Responsibilities

• Design and execute manual test cases for backend services and data flows
• Perform end-to-end functional testing across UAT and Production-like environments
• Validate data correctness, transformations, and consistency across systems
• Use DLQ entries and system logs as starting points for incident and issue investigation
• Participate in incident analysis, post-release validation, and root-cause analysis activities
• Investigate backend issues using logs, metrics, and data queries
• Collaborate with Business Analysts to verify requirements and assist in investigations / RCA
• Work with Developers and Data Quality Engineers on defect analysis and resolution
• Support regression testing and release readiness
• Participate in occasional on-call engagements, including monitoring and initial investigation or triage of incidents reported by Support or other teams

Required Skills & Experience

• 3+ years of experience in test case design, bug reporting, regression testing
• Backend / microservice testing experience
• Backend issue investigation experience
• Experience with Kibana, Grafana, Kafka (RedPanda-compatible)
• SQL fundamentals (Postgres, Oracle)
• Knowledge of FIX protocol
• Understanding of financial trading systems
• Experience working in Agile / Scrumban environments
• Familiarity with Jira, Confluence, TestRail
• English level B1 or higher

Will Be a Plus

• Using DLQ as diagnostic signals during investigations
• Data quality validation exposure
• Capital Markets experience (US equities and options)
• Financial data pipeline testing
• Interest in AI-assisted analysis
• Python for data analysis and running helper tools
• Experience working in a cross-functional team across different locations and time zones

Team & Environment

• Capital Markets domain
• Data Modernization Platform (DMP): real-time transaction data capture and streaming to near-real-time and RDB consumers
• Team: 2 Business Analysts, 3–4 Developers, 1 Manual QA, 1 Automation QA, 1 Data Quality Engineer
• Delivery model: Scrumban

What We Offer

• Full-time remote work or office option in Vinnytsia
• Flexible working hours
• All necessary equipment provided
• Accounting support
• Opportunity to work on complex, high-volume trading systems