CTG- Committed to Good

Profile Overview

Position: Field Engineer 
Location: Ukraine (border crossing point & system data centers)
Reporting to: Client’s Project Manager
Language requirements: Ukrainian and English (bilingual or fluent in Ukrainian with good English comprehension)
Duration:

Implementation phase: Months 7–9 (approx. 3 months, full-time on-site)

Warranty phase: Months 10–34 (24 months, part-time – on demand)

Main purpose of the role:
To act as the local technical executor and liaison between client remote delivery team and the SBGS operational environment.
The Field Engineer ensures that deployment, configuration, pilot testing, and first-line support are properly carried out on site, in coordination with client's DevOps, QA, and Project Management teams.

2. Responsibilities During Implementation Phase

Estimated duration: Months 7–9
Total effort: ~45–50 person-days (approx. full-time during deployment month)

2.1 Pre-Deployment Preparation (Month 7)

Coordinate with IT local system to verify hardware readiness (servers, network, tablets).

Validate local connectivity between BCP environment and central system infrastructure.

Prepare installation prerequisites and system access credentials.

Participate in pre-deployment briefings with client DevOps and PM.

Ensure all software installation packages and documentation are available on site.

2.2 System Deployment at the Pilot Border Crossing Point (Month 8)

Execute software installation following client deployment scripts and procedures.

Configure servers, network interfaces, and database connections.

Verify connectivity to external systems (system A and APIs).

Conduct smoke tests with client`s QA and DevOps teams.

Assist with installation and testing of the tablet-based system UI.

Provide daily progress and issue logs to the client PM.

Coordinate on-site troubleshooting and escalations (Level 1 support).

2.3 Pilot Operation and User Training (Month 8–9)

Support daily pilot operations; monitor system logs and performance.

Document any incidents or anomalies and escalate to Level 2 support.

Assist trainers during administrator and user sessions (in Ukrainian).

Help collect user feedback and translate it into technical observations.

Participate in pilot evaluation and acceptance activities.

2.4 Acceptance and Handover (Month 9)

Support acceptance testing and sign-off sessions

Confirm proper closure of deployment tickets and system stability.

Handover operational documentation and local configuration notes to system administrators.

3. Responsibilities During Warranty and Support Period

Duration: 24 months (Months 10–34)
Effort: ~10 person-days per month (part-time / on demand)

3.1 Level 1 Support

Act as the first point of contact for local incidents and user issues.

Collect incident details, logs, and screenshots; create service tickets.

Perform basic troubleshooting and re-checks before escalation to client Level 2.

Verify deployment status after patches or updates from client teams.

3.2 Preventive Maintenance

Perform scheduled checks of application availability, network connectivity, and tablet functionality.

Verify that logging, audit, and backup mechanisms are active.

Ensure SIEM event forwarding continues to operate correctly.

Assist SBGS IT staff in performing recovery or restart operations if required.

3.3 Communication & Reporting

Maintain a local log of activities and incidents.

Provide a monthly status report to the client PM, summarizing:

Tickets raised/resolved.

Local user feedback.

Infrastructure or network issues observed.

Participate in quarterly coordination calls with client and IOM.

3.4 Warranty Checkpoints

Support mid-term warranty review (Month 12) and final warranty review (Month 24).

Assist in confirming system stability and readiness for long-term transition.

4. Skills and Competencies Required

Technical background in IT systems administration or software deployment.

Experience with Windows Server, networking, and Oracle Database client configuration.

Basic understanding of REST APIs and web application architectures.

Familiarity with logging and monitoring tools (ELK, Prometheus, etc.).

Good communication and documentation skills.

Ability to work independently under remote supervision.

Previous experience in UN / public sector projects is an advantage.

5. Monthly Effort Overview

Phase Month(s) Effort (person-days)
Description
Pre-deployment
Month 7
10
Coordination, environment readiness
Deployment & Pilot
Month 8
25
Installation, configuration, pilot support
Acceptance
Month 9
10
Acceptance testing, handover
Warranty (L1 Support)
Months 10–34
10 / month
Preventive & corrective support on demand