Concurrency Development LTD

RESPONSIBILITIES

• VIP segment management: low / mid / high rollers
• Building and developing the VIP program - tiers, bonuses, privileges
• Managing and developing a team of VIP managers
• Personalized approach to high-value players: offers, communications, terms
• Tracking key metrics: GGR, ARPU, LTV, retention, churn
• Developing and implementing retention and reactivation strategies for VIP players
• Driving upgrades between VIP tiers (player upgrading)
• Cross-functional collaboration: CRM, product, analytics, payments
• Quality control of communications with VIP players
• Analyzing VIP program performance and implementing improvements

REQUIREMENTS
Experience & Expertise

• 3+ years of experience in iGaming / betting / casino
• Hands-on experience working with VIP / high-value segments
• Team management experience (VIP managers / account managers)
• Proven track record of building or scaling VIP programs
• Understanding of bonus economics and its impact on revenue
• Experience with CRM tools and player segmentation

Skills & Knowledge

• Strong understanding of metrics: GGR, ARPU, LTV, retention, churn
• Analytical mindset - ability to work with data and make data-driven decisions
• English - B2 or higher (required)
• Proficiency in: Slack, Jira, Confluence, basic CRM systems
• Strong communication skills — both written and verbal

A promising iGaming project operating for more than a year is hiring new talent.

Responsibilities:

• Managing a VIP client portfolio in line with established scripts;
• Daily/weekly touchpoints (messengers / calls / email) — tailored to the individual needs of each VIP client;
• Basic personalised offers based on a bonus matrix (cashback / free spins / free bets / bonus);
• Monitoring bonus issuance and terms;
• Collecting client feedback;
• Escalations (payments / verification / risk / support);
• Basic reporting as needed.

Requirements:

• 1.5–2+ years of experience in iGaming / online casino
• Proven ability to handle client objections effectively
• Understanding of client service principles and VIP client communication
• Accountability and strong attention to detail
• Stress resilience, flexibility and adaptability
• Well-developed communication skills
• Ability to multitask and manage competing priorities
• Team player mindset
• Results-oriented approach with a solid understanding of key performance indicators

Responsibilities:

• Managing a team of Affiliate Managers and Local Managers, setting targets and monitoring performance
• Expanding the partner network across key GEOs: Egypt, Morocco and priority African markets
• Negotiating deal terms with partners (CPA / Hybrid / RevShare / Fix) and controlling deal economics
• Driving FTD, DepSum, GGR / NGR growth, traffic quality control, player retention and ROI
• Sourcing, onboarding, reactivating and retaining high-performing partners; managing inactive and top-tier partners
• Cross-functional collaboration with Product, Marketing, Support, Compliance and Payments on GEO launches and scaling
• Building reporting systems, forecasts and growth plans across teams and regions

Requirements

Experience

• 2+ years in affiliate / iGaming, including 1+ year in a management role
• Proven track record in MENA (Egypt and Morocco required) and African markets
• Hands-on experience working on an iGaming / affiliate platform is a must

• Experience managing a team of 5+ people and scaling it

   

Knowledge

• CPA, RevShare, Hybrid, unit economics, ROI / payback, GGR / NGR
• Traffic sources, local market specifics, payment methods and regional risks
• Partner analytics, antifraud practices, funnels and retention

A promising iGaming project operating for over a year is actively hiring new talent

Expanding across Asia, MENA & Africa - and we’re looking for Affiliate managers who know their local markets and can drive real affiliate growth.
If you have iGaming / betting affiliate experience and a true acquisition mindset - let’s talk.

Responsibilities:

• Active partner sourcing, negotiation, account management and scaling
• Partner performance analysis via PowerBI, tracking growth/decline trends, identifying growth opportunities and ability to recover underperforming partners
• Managing Fix/CPA deals, negotiating and securing favorable terms
• Monitoring contract compliance and traffic quality control
• Briefing content and design tasks. Managing promotional materials

• Meeting deadlines on assigned tasks

   

Requirements:

• Proactivity, ambition, and ability to work independently.
• 2+ years of experience in the affiliate industry within iGaming / Gambling.
• Active/live base of webmasters.
• English - B2

• Russian - C1

   

Conditions:

• Remote work.
• Fixed salary + bonus (discussed individually).