Arcus Universe

Arcus Universe Limited — www.arcus-universe.com — are a leading UK Gold Certified Partner of Acumatica ERP, and require a strong individual to join our team.

Working out of our L’viv, Ukraine office, you will be responsible for handling customer support queries and working alongside team members to implement ERP systems for customers.

Primary responsibilities:

To manage and resolve support cases for clients in particular:

System configuration

Guidance

Training

Report writing

Managing change requests

To support the project implementation team with a wide variety of tasks such as system configuration, documentation writing, testing, remote client training and problem-solving

Key skills and attributes:

Intermediate spoken and written English

Strong aptitude for learning software systems

Intermediate skills with Microsoft Excel

Desired skills:

Finance, Accounting, Bookkeeping education or professional experience

Experience using Reporting tools such as Crystal Reports

Experience with ERP and/or Accounting software

Knowledge of SQL

Data management, data import/export, data scripting

Personality attributes:

A self-driven and ambitious individual that can demonstrate the ability to perform tasks with quality and in a timely manner with a minimum of supervision

Adaptability, tact, commitment, resourcefulness, and proactive communications

Acts with integrity and has a track record of excellent problem-solving skills

Ability to work under strict deadlines

Acts professional at all times