Applyft

We’re Applyft - an IT product company which creates value-driven mobile apps. Our journey began with the Geozilla family locator product, but now our portfolio consists of eight apps in Family Safety, Entertainment and Mental Health Spheres. We’re proud to have a 5M monthly active users base and to achieve 20% QoQ revenue growth

Now we are looking for a Billing Manager to join our team

What you’ll do:

• Maintaining and developing the billing infrastructure of our web projects
• Monitoring of key indicators affecting billing efficiency: authorization rate, monitoring of risk metrics, including detailed analytics
• Negotiating with payment providers
• Setting tasks for the development team and supporting it
• Close work with product managers, support team, financiers, management and with the development team

Why is the great opportunity to join Applyft:

• Gain experience working with Big Data: thousands of transactions per day all over the world
• Immerse yourself in full-cycle mobile development. Close interaction with related teams, in which you will have the opportunity to participate in product brainstorms, gain new knowledge, and influence the overall financial result of the company with your contribution
• Conduct billing experiments
• Learn to work with traditional payment methods: Card, Apple pay, G pay, Paypal, but also with alternative local payment methods: Amazon Pay, Revolut Pay, Boleto, etc.
• Work with various payment providers: Stripe, Braintree, Paypal, Adyen, Payment Orchestration platform etc.
• Learn to work with Anti Fraud services and various billing mechanics

Your professional qualities:

• 1+ years of experience as Billing Manager/Support Manager
• Experience with chargebacks, refunds
• Interest in billing/payments and desire to develop in this niche
• Analytical mindset and systematic approach to completing tasks
• Independence, formulation of hypotheses and proposals for solving assigned problems
• Proactivity and focus on finding new ideas to improve the financial performance of the project
• English — at least Upper Intermediate is a must

Will be a plus:

• Experience in the financial or banking sector
• Experience working with payment systems
• Understanding of unit economics and data driven decision-making methodology
• Skill in creating technical requirements for developers and running A/B tests
• Experience in negotiations with clients/contractors

We offer:

• Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world
• Health taking care program: We provide Health insurance, sport compensation and 20 paid sick days
• Professional Development: The company provides budget for each employee for courses, trainings and conferences
• Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow
• Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special events
• Knowledge sharing: We are glad to share our knowledge and experience in our internal events
• Corporate Events: We organize corporate events and team-building activities across our hubs

Applyft  - IT продуктова компанія, яка спеціалізується на розробці mobile-first продуктів. Свій шлях ми почали з продукта Geozilla, а вже зараз наше портфоліо складається з 4 застосунків в нішах Family Safety, Entertainment та Mental Health. Ми пишаємось тим, що маємо 5 мільйонів активних користувачів щомісяця та досягаємо 20% зростання прибутку щоквартально

Ми шукаємо Motion Designer на part-time зайнятість

Ключові завдання:

• Створення коротких відео на основі брифів для платформ Meta, TikTok
• Монтаж та покращення UGC-відео відповідно до цілей рекламної кампанії
• Тісна співпраця з маркетологами для розробки нових рекламних концепцій
• Оптимізація форматів відео та анімацій для максимального залучення та конверсії

Необхідні навички та досвід:

• 1+ рік досвіду роботи Motion Designer
• Впевнене володіння Adobe After Effects, Adobe Premiere Pro
• Базові знання Figma
• Креативне мислення та вміння генерувати нестандартні ідеї
• Орієнтація на результат
• Англійська на рівні Intermediate або вище

We’re Applyft - an IT product company which creates value-driven mobile apps. Our journey began with the Geozilla family locator product, but now our portfolio consists of four apps in Family Safety and Entertainment Spheres. We’re proud to have a 5M monthly active users base and to achieve 20% QoQ revenue growth

We’re looking for a talented and experienced Customer Support Agent to join our team. Our support agent is the link between users and the team, the communicator, and the product representative

Your professional qualities:

• 1+ years of experience as Customer Support Manager in B2C (preferable) or B2B areas
• English — at least strong Upper Intermediate
• Experience in Zendesk or any other familiar systems
• Experience with payments systems and refunds will be a plus
• Good communication and negotiation skills
• Responsible and attentive to details
• Experience in using AI for resolve work issues
• Possibility to work in floating working hours

What you’ll do:

• Effectively address customer inquiries via live chats, emails, and tickets in Zendesk
• Report and escalate requests to QA and Development teams to improve the overall quality of our products
• Maintain knowledge base articles and ensure the information on the website is up to date when new features and functionality are released
• Monitor and respond to users’ feedback on different platforms such as Trustpilot, Appstore, Google Play, Chrome store, Instagram, Twitter, Facebook, etc
• Communicate with remote translators/copywriters for company products localization
• Participate in refunds, chargeback, and cancelation requests procession
• Keep our support documentation up to date to ensure the fast team scaling if needed
• Contribute to team efforts to maintain the quality of our products by checking their performance in different use cases

We offer:

• Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world
• Health taking care program: We provide Health insurance, sport compensation and 20 paid sick days
• Professional Development: The company provides budget for each employee for courses, trainings and conferences
• Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow
• Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special evens
• Knowledge sharing: We are glad to share our knowledge and experience in our internal events
• Corporate Events: We organize corporate events and team-building activities across our hubs