Appko

We are seeking a team member based in Europe, Eastern Europe, who thrives in a distributed, remote environment. To ensure consistent collaboration and real-time synchronization with our Pacific Coast headquarters, this role requires a schedule that provides daily overlap until 1:00 PM PST.

• For candidates in Europe/Eastern Europe: This represents a shifted "late" schedule that typically concludes between 10:00 PM and 11:00 PM local time.

We are looking for a highly motivated DevOps/Site Reliability Engineer to join our exceptional team. The candidate we are looking for is ready to design, automate and support our GCP and JIRA server infrastructure, back-end systems and do technical integration with our client tools and apps that support autonomous software end to end testing processes. The ideal candidate would have strong performance tuning, technical design, fullstack skills and support of GCP and Jira Production Environments for 1000+ end user base. Jira is currently utilized for end to end automated test plan implementation/enhancements/maintenance via JIRA structures hierarchy and workstreams. (includes manual and automated processes). 

Key Responsibilities:

• Design, build, and maintain resilient and scalable GCP infrastructure for Jira/Confluence, primarily using GKE.
• Manage and tune Cloud SQL databases (MySQL/PostgreSQL) backing the applications.
• Automate infrastructure provisioning and management using Terraform.
• Implement and manage comprehensive monitoring, logging, and alerting using tools like Elastic Stack/Prometheus/Grafana.
• Troubleshoot and perform root cause analysis for performance issues and outages across the application, database, and infrastructure layers.
• Ensure high availability, plan for disaster recovery, and manage capacity.
• Collaborate with engineering teams on operational readiness and best practices.

• Participate in on-call rotation.

   

Daily Activities:

• Take ownership of test and production environments for infrastructure for performance to meet customers and end users SLA requirements.
• Ensuring design, system reliability, availability, and serviceability of GCP Cloud and JIRA infrastructure. 
• Improve the product life cycle through inception, design, deployment, operation and refinement
• Engineer and ensure high availability (HA) across all service components, including the application tier (on GKE), databases (Cloud SQL), and shared file systems (GCP Filestore). Implement multi-zone/regional architectures and automated failover processes.
• Continuously monitor resource utilization (compute, memory, network, storage), forecast future demands, and proactively scale resources, including GKE clusters, Cloud SQL instances, NFS servers, and GCP Filestore capacity, to meet performance SLAs and growth.
• Write automation code for provisioning and operating infrastructure at massive scale
• Establish end-to-end monitoring and alerting on all critical components of the applications, including availability, latency and overall system health
• Participate in the on-call rotation supporting the platform and/or the production application
• Direct root-cause-corrective-action analysis of critical business and production issues
• Develop standard methodology for Infra orchestration and troubleshooting application service in production

• Represent DevOps/SRE in design reviews and works with Engineering teams on operational readiness

   

Technical Qualifications:

Must-Have:

• GCP Expertise: Deep understanding and hands-on experience with Google Cloud Platform services. GCP security
• Kubernetes/GKE: Proven experience in deploying, managing, and troubleshooting applications on Google Kubernetes Engine.
• Infrastructure as Code: Strong experience with Terraform for managing cloud infrastructure.

• Database Administration: Experience with Cloud SQL (MySQL and/or PostgreSQL), including setup, administration, performance tuning, and troubleshooting.

   

• Monitoring & Logging:
  • Experience configuring and managing Elastic Stack (Elasticsearch, Logstash, Kibana) for logging and monitoring.
  • Understanding of GCPs internal monitoring philosophy.
• Jira/Confluence Administration: Significant experience in administering Jira and Confluence Data Center versions, including application-level performance tuning, and troubleshooting. Experience with migration from on-prem/DataCenter to GCP/Cloud is critical.
• Operating Systems: Strong Unix/Linux internals and administration skills.
• Scripting: Proficiency in Python or another scripting language for automation.
• Networking: Solid understanding of TCP/IP, DNS, HTTP, load balancing, and virtual networking in GCP.

• CI/CD: Understanding of CI/CD principles. GitHub/Jenkins.

   

Nice-to-Have:

• Google Cloud Spanner: Experience with Spanner.
• Configuration Management: Experience with Puppet.

• Programming: C++ and Python skills

   

Other Qualifications:

• Ability to communicate effectively and succinctly
• Strong systematic problem solving skills and able to work in ambiguity
• Excellent written and verbal communication, able to collaborate and rally support
• Excellent interpersonal skills and the ability to work well in a team
• Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency and drive; positive attitude with the ability to quickly learn new technologies and effectively manage parallel projects
• Ability to diagnose and troubleshoot complex distributed systems handling high volume transactions
• Passionate to learn, understand, and dissect new technologies quickly and independently

Preferred Qualifications:

• 5+ years of related experience
• BS Computer Science, Engineering or a related field, or equivalent professional experience
• Proven experience working with customers and vendors
• Proven leadership of small informal teams 

Job Title: Senior Jira Developer & Administrator

Role Summary: We are seeking a dynamic Senior Jira Developer/Administrator to engineer and maintain a complex Atlassian environment for a user base of ~1,000. Unlike a standard administration role, this position focuses heavily on Test Driven Development (TDD), Scripting, and Automation.

You will be responsible for architecting a custom End-to-End (E2E) testing framework within Jira, to manage Requirements, Verification, and Execution workstreams. You will leverage Groovy and Python to build advanced customizations and integrate Jira with downstream systems.

Key Responsibilities

Development & Automation

Advanced Scripting: Use Groovy and ScriptRunner to develop complex workflow functions, behaviours, and listeners that extend native Jira capabilities.

API Integration: Design and develop custom solutions using Python and Jira REST APIs to integrate with external tools (specifically Jenkins and CI/CD pipelines).

Test Framework Architecture: Maintain and enhance a custom testing hierarchy, ensuring seamless data flow across the three key workstreams: Requirements, Verification, and Execution.

Data Automation: Automate the ingestion of testing component results into the Jira hierarchy and extract data for external reporting.
System Administration & Operations

Instance Management: Oversee the daily health, performance, and configuration of the production Jira instance.

Configuration: Manage complex customizations including workflows, screens, fields, permission schemes, and notification schemes.

Plugin Management: Install, configure, test, and manage the lifecycle of Atlassian marketplace apps.

Access Control: Handle user permissions, project access requests, and license management.

Project Delivery & Stakeholder Management

Requirements Gathering: Interact with business and technical stakeholders to finalize requirements, obtain sign-off, and translate business needs into technical Jira implementations.

Agile Delivery: Track project progress, manage escalations, and ensure functionality is delivered within cost and timeline constraints.

Qualifications & Technical Skills

Scripting & Languages: Expert-level proficiency in Groovy (for Jira backend) and Python (for external automation/scripting).
Jira Development: Extensive experience with ScriptRunner for Jira, including developing custom listeners, behaviours, and workflow post-functions.
Jira Administration: 3+ years of experience managing Jira and Confluence (Server/Data Center or Cloud).
Testing Lifecycle: Deep understanding of Software End-to-End (E2E) testing processes and Test Driven Development (TDD).
Hierarchy Tools: Proficiency with Jira Structure (ALM Works) or similar hierarchy management tools.
Integration: Experience integrating Jira with DevOps tools, specifically Jenkins.
Database: Experience working with databases for data extraction and reporting.

Soft Skills

Problem Solving: Ability to simplify complex technical issues into understandable solutions for non-technical stakeholders.
Ownership: Strong history of taking ownership of the instance health and the user experience; ability to prioritize workload autonomously.
Communication: Excellent verbal and written communication skills for documentation and stakeholder presentations.

Preferred (Bonus) Qualifications

Certifications: Atlassian Certified Professional (ACP-100/ACP-600).
Additional Tools: Experience with Jama software or TestRail.
DevOps: Strong DevOps background.

Education
B.S. or higher in Computer Science, Engineering, or a related technical discipline.

Note: This role is a 100% remote role with working hours overlapping with the US Pacific Coast time.