50 Partners

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

We are looking for a Payment / KYC Manager who will be responsible for daily payment operations, client verification, and ensuring compliance with internal policies and regulatory requirements. The role involves processing payouts, verifying KYC documentation, performing basic account checks, and monitoring transactions to reduce fraud and operational risks. This position requires a detail-oriented specialist who is comfortable working with internal systems, handling high transaction volumes, and working in day and night shifts.
 

HOW YOU WILL MAKE AN IMPACT:

• Oversee daily payment and payout operations in accordance with internal procedures and SLAs
• Request, review, and verify customer KYC documents (identity, proof of address, etc.)
• Ensure all customer documentation complies with internal policies and regulatory standards
• Perform basic account checks and validations
• Process client transactions accurately and on time
• Investigate and resolve payment- and KYC-related issues
• Escalate complex or suspicious cases to compliance or risk teams when required
• Monitor transactions for signs of fraud or unusual activity
• Ensure customer records are complete, accurate, and securely stored
• Work with internal systems and tools for payments and verification
• Support internal teams with payment- and KYC-related inquiries

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of relevant experience in payment operations, KYC, risk, AML, or related back-office roles
• Understanding of payment processes, transaction flows, and basic risk checks
• Familiarity with KYC procedures and document verification
• Strong attention to detail and accuracy
• Ability to work under pressure and handle routine operational tasks
• Willingness and ability to work 12-hour day and night shifts on a 2/2 rotation schedule
• Good organizational and time-management skills
• Team player with a responsible and proactive attitude
• English level B1 or higher

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Marketing Web Designer to join our team and create high-performing landing pages for paid traffic campaigns, starting with Meta Ads. This role is a great fit for someone who combines hands-on web development skills with a performance-driven mindset, understands how tracking works, and has a good eye for creating clear, conversion-focused user experiences.

HOW YOU WILL MAKE AN IMPACT

• Build landing pages for Meta Ads and other paid traffic channels by assembling and composing existing brand assets and visual elements into polished, conversion-ready pages.
• Set up and validate Meta Pixel events, including PageView, ViewContent, Lead, CompleteRegistration, Purchase, and custom events based on the funnel.
• Work with GTM and other tracking tools to ensure accurate, platform-agnostic event tracking, correct event parameters, and zero data loss or duplication — including across multiple redirects and pre-landing pages.
• Ensure proper capture, storage, and transfer of UTM parameters, Click IDs, subids, and other tracking parameters between landing pages and target websites.
• Test both the functional side (forms capture and pass exactly the data users submit) and the analytics side (tracking events fire correctly, without loss or duplication) of every landing page before it goes live.
• Apply conversion-focused, mobile-first UX/UI judgment — clear visual hierarchy, strong CTAs, cross-platform adaptive layouts, and a short path to the target action — validated across key mobile/desktop resolutions and major browsers.
• Run fast A/B iterations by testing hero sections, CTAs, offers, page structures, and individual UI elements based on advertising test results.
• Optimize landing page loading speed and Core Web Vitals, with particular attention to mobile performance.
• Collaborate closely with the Design team, working within established brand guidelines and existing visual assets rather than starting from scratch.
• Quickly implement updates and improvements based on feedback from the Marketing team.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Hands-on experience with Meta Pixel and GTM, including independently installing Pixel, configuring basic events, and verifying that they fire correctly.
• Solid understanding of tracking parameters, including UTM, Click ID/subid, query parameters, and how they are preserved and passed between pages.
• Ability to troubleshoot tracking issues and understand how data flows across different platforms, pages, and redirects.
• Understanding of performance UX/UI and how landing page structure, visual hierarchy, and CTAs impact conversion.
• Experience creating mobile-first, responsive landing pages for paid traffic across different screen sizes and browsers.
• Analytical mindset, technical accuracy, and strong attention to detail, with the ability to meet deadlines and iterate quickly based on feedback.
• English at B2 level or higher.

NICE TO HAVE:

• 1+ year of experience within the iGaming industry.
• Comfort using AI tools to generate and adapt simple visual assets when needed.
• Experience with React.

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.