Jobs Customer/Technical Support

Welcome to Win Media — Powering Next-Level iGaming Experiences! ✨

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊

With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀

We’re growing fast — and now looking for a VIP Team Lead!
 

🌟 What we expect from you

• 3+ years of experience in iGaming, including experience in VIP Operations / VIP Management
• 1+ year of experience leading a VIP team
• Proven experience working with Tier-1 GEOs
• Strong understanding of VIP player lifecycle, segmentation, retention, and loyalty mechanics
• Experience managing teams of 10+ people
• Hands-on experience building operational processes and managing daily VIP operations
• Experience working with VIP client segmentation and customer portfolio distribution
• Strong understanding of CRM processes and VIP customer management
• Experience working with AI-powered tools or willingness to implement AI into operational processes
• Strong analytical mindset with the ability to make data-driven decisions
• Experience collaborating with Product, CRM, Analytics, Payments, Retention, and Customer Support teams
• Strong leadership, coaching, and people management skills
• Ability to manage multiple GEOs, brands, and operational priorities simultaneously
• Experience in iGaming B2C is a must
 

🎯 Your future responsibilities

• Lead and develop the VIP Operations team
• Organize daily operational processes and ensure high-quality VIP customer management
• Plan team schedules across multiple GEOs and time zones
• Distribute VIP customer portfolios between managers and monitor workload efficiency
• Ensure proper execution of segmentation strategies provided by Product and Analytics teams
• Monitor VIP Managers' performance, quality standards, and operational KPIs
• Implement and optimize AI-driven operational processes to improve team efficiency
• Review customer interactions and provide coaching and feedback to VIP Managers
• Continuously optimize operational workflows and identify improvement opportunities
• Collaborate closely with Product, CRM, Analytics, Payments, Retention, and Customer Support teams
• Participate in developing operational recommendations for VIP programs and customer experience
• Support business growth by improving VIP retention operations and operational excellence
 

🎁 What We Offer

💰 Competitive salary and performance-based bonuses

📚 Professional growth in a fast-scaling iGaming company

🚀 Opportunity to lead one of the company's most strategic business directions

🤝 Supportive and collaborative team culture

🌍 Flexible work environment focused on growth and innovation

🎯 Direct impact on VIP operations, customer retention, and business performance

InfluenceProServices builds services, tools, and infrastructure that drive marketing business growth and help teams scale efficiently. Every day, we tackle complex technical and operational challenges, enabling our customers to push boundaries and achieve greater success.

We are looking for an L1 Support Engineer to serve as the first point of contact for users and manage incoming support requests. The ideal candidate will handle ticket intake, classification, and initial troubleshooting, as well as resolve common user issues using runbooks and standard procedures. In addition to day-to-day support, you will take a proactive role in designing and setting up the support process, improving existing workflows, and driving the development of documentation, runbooks, and metrics. You will work closely with the development team to escalate complex cases and ensure timely resolution while helping to build a structured, scalable support function.
 

Responsibilities

• Act as the first point of contact for user support requests
• Register, classify, and prioritize tickets in Jira Service Management
• Collect required information for troubleshooting
• Resolve common user issues using runbooks and standard procedures
• Design, set up, and continuously improve the L1 support process
• Manage support communication via Telegram and chat-bot
• Escalate complex issues to the development team and track resolution
• Maintain and improve support workflows in JSM
• Create and update documentation and runbooks
• Track support metrics and prepare reports

Experience and Skills

• 1-3+ years in L1 / Service Desk / Technical Support roles
• Hands-on experience with ticketing systems (Jira Service Management, Zendesk, Freshdesk, etc.)
• Experience setting up or improving support workflows and processes
• Basic understanding of web applications, APIs, and common integration issues
• Ability to read logs and perform basic technical diagnostics
• Strong documentation and knowledge base management skills
• Analytical mindset and attention to detail
• Good written communication skills
• English for written communication and technical reading (intermediate or higher)

Nice to have

• Experience administering Jira Service Management
• Experience with chat-bots or messenger-based support channels
• Basic knowledge of SQL, REST APIs, or scripting
• Experience with support metrics and SLA/KPI tracking

What we offer

• Paid vacation and sick leave
• The opportunity to work in a dynamic, multicultural team of professionals driven by a shared passion for product innovation and real impact
• A flat structure with no micromanagement and full ownership of your work
• A remote-first culture with flexible working hour

We’re looking for a Customer Support Lead to build and scale a modern B2C support operation that delivers seamless customer experiences across AI-powered and human support channels.

In this role, you’ll own the entire customer support function — from designing a tiered support model with AI voice agents and human escalation flows, to building operational processes, managing support performance, and scaling a high-performing support team.

This is a great opportunity for someone with strong experience in consumer support operations who enjoys building processes from scratch, improving customer experience through automation and data-driven insights, and working cross-functionally in a fast-moving startup environment.

 

Your responsibilities will include:

• Design and manage a tiered support model with AI voice agents as the first line of support, human agent escalation, and Jira workflows for engineering-related issues.
• Build and maintain a comprehensive Help Center, including FAQs, troubleshooting guides, and self-service support resources.
• Own and optimize the consumer refund and dispute resolution process.
• Manage all customer support entry points, including in-car voice support, QR-code support flows, and support links in order confirmations and order history.
• Coordinate support workflows and escalation processes with OEM partners.
• Handle and optimize resolution workflows for common customer issues such as missing or incorrect items, order accuracy issues, payment edge cases, and cancellations.
• Hire, onboard, train, and scale customer support agents as support volumes grow.
• Define, track, and improve support KPIs and SLAs across all customer support channels.
• Track and report OEM-specific support metrics, operational trends, and issue breakdowns.
• Maintain operational reporting for internal stakeholders and external partners.
• Collaborate closely with Product and Engineering teams to turn customer feedback and support insights into product and operational improvements.
• Identify opportunities for automation, process optimization, and customer experience improvements across the support organization.

What we expect from you:

• 3+ years of experience building or managing B2C customer support operations in consumer commerce, food delivery, mobility, or on-demand services.
• Hands-on experience designing support processes, workflows, tooling, and Help Center infrastructure from scratch.
• Strong understanding of tiered support operations, including AI/chatbot-first support models and human escalation workflows.
• Experience managing refunds, disputes, and customer resolution processes in high-volume consumer environments.
• Experience working cross-functionally with Product, Engineering, Operations, and external partners.
• Strong operational mindset with the ability to work effectively in fast-moving startup environments and under launch deadlines.
• Experience defining, tracking, and improving support KPIs, SLAs, and operational reporting.
• Data-driven mindset with the ability to identify operational bottlenecks and customer pain points through support analytics.
• Excellent communication, organizational, and stakeholder management skills.
• Remote (Full-Time), with expected availability for calls during PT/ET morning hours.
• Strong spoken and written English communication skills.

Nice to have:

• Experience with AI-powered support platforms or conversational AI systems.
• Hands-on experience with Intercom, Stripe, Jira, or similar customer support and operations tools.
• Experience supporting automotive, mobility, or OEM-integrated products.
• Background in scaling support operations in startup or high-growth environments.
• Experience building support dashboards and operational reporting frameworks.

What we offer:

• Interesting projects and technical challenges that support both professional and personal growth.
• A long-term project with stability and impact.
• A flexible, results-oriented schedule with hybrid or remote work options.
• A comfortable, modern office in Kyiv with generator and battery backup.
• Competitive salary, medical insurance, and a supportive onboarding/trial period.
• Team-building events, including parties, online activities, picnics, and more.
• The opportunity to work in a Top Employer company (DOU 2025).
• 15 days of paid vacations and 5 sick leaves.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

We are a U.S.-based telehealth company looking for a technical, process-oriented Support & Operations Specialist to join our existing support team.

This is not a standard customer support role. Your job is to solve complex operational issues, improve internal processes, and reduce manual work through automation. You will handle escalated support cases while continuously improving how the support team operates.


You will work inside:

EMR
CRM
Chatway
Email
Phone support
AI and automation tools (Make, Zapier, APIs, etc.)


Responsibilities

Technical Support & Escalations
Handle complex support cases escalated by the support team
Speak with customers by phone when needed
Investigate operational issues across multiple systems
Coordinate with developers when technical fixes are required
Troubleshoot billing, order, and workflow issues
Process Improvement & Automation
Identify repetitive manual work
Build and maintain automations to eliminate repetitive tasks
Improve internal workflows and support efficiency
Document processes and create internal tools where appropriate


Operations

Monitor order flow and identify bottlenecks
Resolve delayed or stuck orders
Track issues across EMR and CRM
Improve operational reliability


Requirements

Fluent spoken and written English
Comfortable speaking with U.S. customers by phone
Strong technical problem-solving skills
Experience with CRM systems
Experience with automation tools such as Make, Zapier, APIs, AI workflows, or similar
Able to investigate issues independently and work across multiple systems
Available during U.S. business hours


Nice to Have

Experience in telehealth or healthcare operations
Basic SQL or scripting knowledge
Experience working alongside engineering teams


Success Metrics

Resolution time for complex cases
Reduction in manual support workload
Number and impact of implemented automations
Operational improvements delivered


Compensation

Hourly, with long-term opportunity and performance-based increases.


When applying, include:

Your availability (timezone + working hours)

Examples of automations or process improvements you have built

A brief description of the most technically challenging support issue you solved

 

Novoplex is a group of companies that develop iGaming products and provide performance marketing services across multiple domains.

We are currently looking for a Sales & VIP Team Leader to lead a team of sales and VIP managers, ensure a high level of service for key clients, and drive the team's achievement of sales and VIP business targets. 

 What you will do:

• Manage and motivate a team of sales and VIP managers, ensuring high-quality service for key/VIP clients;
• Execute sales and VIP KPIs (NGR, Retention, Conversion to VIP), monitor Tableau data and metrics, analyze trends, and report on opportunities and problem areas;
• Assign daily/weekly/monthly tasks, monitor their progress, and ensure adherence to sales and VIP processes;
• Conduct QA: listen to calls, review correspondence with clients, hold regular one-to-one meetings, and provide constructive feedback;
• Onboard and train new sales reps and VIP managers, coaching them on product knowledge and best practices;
• Collaborate with the CRM team to develop new bonuses and campaigns;
• Provide daily/weekly updates on team results and performance to management, and prepare monthly and salary reports.

What you will need for this:

• English proficiency (Upper-Intermediate+);
• Experience in the iGaming industry (sales or VIP/CRM background);
• Proven experience in team leadership (2+ years managing a sales or VIP team);
• Understanding of sales/VIP program metrics (NGR, RR, BR, retention, deposits, bets, etc.);
• Proficiency in Tableau or similar BI/analytics tools;
• Experience working with CRM systems;
• Strong reporting skills (Excel/Google Sheets).

 What will be a plus:

• Experience with Confluence or similar documentation tools;
• Understanding of bonus and campaign strategy/mechanics;
• Conflict resolution and escalation-handling skills.

Why you should be part of Novoplex:

• Professional development opportunities: compensation for professional courses and events;
• Fair compensation based on individual contribution;
• Time to rest: 20 working days of paid vacation, a day off on your birthday, and additional days off for significant personal dates. Flexible observance of Ukrainian public holidays;
• Time to recover: 7 paid sick leave days without a medical certificate, unlimited with a certificate. Maternity leave;
• Everything you need for effective work: equipment, power banks, coworking space compensation;
• Work-life balance: fixed working hours from 8:00 to 17:00, fully remote format.

If you believe we could be a good match, please review our Hiring Process:

1. First Meet

Thank you for your application. Your CV will be reviewed by our recruitment team. If your skills match the role requirements, a recruiter will contact you to get acquainted and discuss your experience in more detail.

2. Technical Interview

An interview with your potential manager to discuss the skills and knowledge required to work on our projects.

3. Reference Check

We will contact your previous colleagues or managers to better understand your working style, strengths, and contribution to the team.

4. Offer Letter

We send you an offer and look forward to welcoming you to our team.

If you feel that we might be a good fit for each other — apply and join us 🚀

We are looking for a Technical Support Specialist to join our Customer Success team and provide technical support throughout the customer journey. In this role, you will assist clients during implementation, troubleshoot technical issues, support software integrations, and work closely with Product, Engineering, and QA teams to ensure a seamless customer experience. You will also contribute to improving our support processes and documentation while helping clients successfully adopt our platform.
 

Key Responsibilities:

Client Support During Implementation:

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
• Ensure timely resolution of implementation-related technical issues.
   

Technical Support & Client Assistance:

• Act as the first point of contact for clients experiencing technical issues;
• Manage client requests via email, phone, live chat, and CRM systems;
• Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary;
• Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems;
• Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues.
   

Ongoing Client Success & Engagement:

• Proactively follow up with clients to ensure continued platform usage and address potential issues;
• Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service.
   

Requirements:

Technical & Industry Experience:

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
• Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills:

• Excellent English communication skills (C1 or higher), both written and verbal;
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization:

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities;
• Customer-focused approach with a commitment to providing excellent service.
   

What We Offer

• Fully remote work;
• Work time from 16:00 to 00:00 (Kyiv time).
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language trainingж
• 10 days paid vacation;
• Competitive salary;
• Work in a green industry.

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Join an innovative AI-powered voice commerce platform and become the first Customer Support professional responsible for building and scaling customer support operations from the ground up.

This role combines hands-on customer support ownership with the opportunity to design processes, implement tools, define KPIs, and build a future support organization. As the business grows, you will hire, train, and lead support agents, evolving into the manager of the future Service Center.
 

Responsibilities

• Build and own the entire B2C customer support function from scratch
• Establish a tiered support model combining AI voice agents, human escalation, and engineering support workflows
• Create and manage Help Center content, FAQs, troubleshooting guides, and self-service resources
• Own customer refund and dispute processes
• Manage support across multiple channels, including voice interactions, QR-code support, and order-related customer touchpoints
• Handle customer issues related to order accuracy, missing or incorrect items, payments, cancellations, and other service-related inquiries
• Coordinate support processes and escalations with OEM partners
• Work closely with Product and Engineering teams, turning customer feedback into actionable improvements
• Define, track, and improve support KPIs and SLAs
• Maintain operational reporting for internal stakeholders and external partners
• Analyze support trends, identify root causes, and drive process improvements
• Hire, onboard, train, and manage support agents as customer volumes grow
   

Requirements

• Experience building or significantly improving B2C customer support operations
• Experience designing support processes, selecting tools, creating knowledge bases, and establishing workflows
• Background in consumer commerce, food delivery, on-demand services, e-commerce, or similar customer-facing industries
• Experience working with tiered support models involving automation, chatbots, or AI-driven first-line support
• Experience managing refunds, disputes, and customer resolution processes
• Ability to work cross-functionally with Engineering, Product, Operations, and external partners
• Experience defining and managing support KPIs, SLAs, and reporting frameworks
• Strong analytical mindset with the ability to turn support insights into operational and product improvements
• Comfortable working in a fast-paced startup environment with ambitious launch deadlines
• Strong communication, organizational, and stakeholder management skills
   

Nice to Have

• Experience with Intercom
• Experience with Stripe
• Experience supporting AI-powered or technology-driven consumer products
   

Why This Role?

• Be the first support hire and shape the entire customer support function
• Work directly with AI, voice technology, and consumer commerce products
• Influence product and operational decisions through customer insights
• Build and lead your own team as the company scales
• Clear growth path toward managing the future Service Center
   

Working day Mon-Fr 12am - 9pm Kyiv time

Remote, full-time, B2B, no weekends or night shifts.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions
   

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• 24 calendar days of paid vacation and 10 days of paid sick leave, because everyone needs time to rest and recharge.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process

• Work closely with other departments

   

Requirements:

• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues

We Offer:

• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
 

We are looking for a Customer Support who will become a part of our team!

What are you going to do:

• Information and technical support of existing and new clients online via chat or e-mail;
• Work with tickets in the Zendesk system (database of customer requests);
• Development and maintenance of the existing customer base;
• Analysis of the company's services and products, search and control of problem solving (together with the company's technical specialists);
• Performing other tasks of the head.

What are we looking for:

• At least B2 English level;
• Higher education (can be incomplete and preferably technical)
• Understanding of the basic principles of the Internet
• Experience working with email service
• Responsibility

What do we offer:

• Competitive salary;
• 24 calendar days of vacation;
• Additionally: 3 days off per year;
• Opportunities for growth;
• Friendly team.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be night shifts from 22:00 to 6:30 Eastern European Time (EET) 

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.