Jobs

Requirements:

- 1+ years of technical experience in any area (system administration, HTML layout, programming, etc.)

- Technical support experience will be a plus

- REST, SOAP

- Problem-solving, attention to detail and result-oriented abilities

- Knowledge of SQL

- Strong skills working as part of a project team

- Technical education

- Ready to learn and get new experience

- Good spoken and written English

Responsibilities:

- Communicate with customers

- Track and resolve customer questions and issues

- Participate in the QA process

- Test and debug all current and new applications by the technical business analyst on a regular basis

- Improve computer systems and applications, which requires analysis and testing of all systems currently in use by the business

- Research data and write reports about computer systems, processes, and applications

- Gather, analyze, organize and document requirements within the scope of the contract

- Document any change requests from the client

Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For over 30 years, we have been creating and developing the banking system of our country. At Raiffeisen, more than 5,500 employees work, including one of the largest product IT teams, which consists of over 800 professionals. Every day, we work hand in hand so that more than 2.7 millions of our clients can receive quality service, use the bank’s products and services, and develop their businesses because we are #Разом_з_Україною.

Your future responsibilities:

• Incident resolution process management, coordination of process participants
• Identification and prioritization of incidents
• Escalation to those responsible
• Carrying out primary analysis
• Provision of incident statuses
• Monitoring of IT systems and equipment
• Documentation update

Your skills and experience:

• Confident command of the Windows OS
• Confident knowledge of PC and office programs MS Office
• Basic understanding of IT infrastructure
• Understanding the principles of working with appeals: reception, processing, registration, systematization, prioritization
• Ability to work and deal with technical documentation, technical thinking
• Friendly communication and the ability to clearly express one's thoughts, sociability
• Ability to find a solution to the problem independently, initiative, responsibility

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newborns
• Comfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massages
• Training and development: access to over 130 online training resources; corporate training programs in CX, Data, IT Security, Leadership, Agile. Corporate library and English lessons. • Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individuals in over 15 professional communities, reading clubs, or sports clubs
• Career opportunities: we encourage advancement within the bank across functions
• Innovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink
• Support program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank’s veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by Forbes

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs

• We cooperate with students and older people, creating conditions for growth at any career stage

  ____________________________________________________________________________________________________________________________________

  Райффайзен Банк — найбільший український банк з іноземним капіталом. Більше 30 років ми створюємо та вибудовуємо банківську систему нашої держави. 

  У Райфі працює понад 5 500 співробітників, серед них одна із найбільших продуктових ІТ-команд, що налічує понад 800 фахівців. Щодня пліч-о-пліч ми працюємо, щоб більш ніж 2,7 мільйона наших клієнтів могли отримати якісне обслуговування, користуватися продуктами і сервісами банку, розвивати бізнес, адже ми #Разом_з_Україною. 

  Твої майбутні обов’язки: 

• Управління процесом вирішення інцидентів, координація учасників процесу
• Виявлення та пріоритизація інцидентів
• Ескалація на відповідальних
• Здійснення первинного аналізу
• Надання статусів за інцидентами
• Моніторинг ІТ-систем та обладнання
• Актуалізація документації

Твій досвід та навички:

• Впевнене володіння ОС Windows
• Упевнене знання ПК та офісних програм MS Office
• Базове розуміння ІТ інфраструктури
• Розуміння принципів роботи зі зверненнями: приймання, обробка, реєстрація, систематизація, пріоритизація
• Уміння працювати та розбиратися з технічною документацією, технічне мислення
• Доброзичливе спілкування та здатність ясно викладати свої думки, комунікабельність
• Здатність шукати вирішення проблеми самостійно, ініціативність, відповідальність

Пропонуємо те, що має значення саме для тебе:  

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку.  
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий «декрет» для татусів, та матеріальна допомога для батьків при народженні дітей.  
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою. 
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі.  
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми з CX, Data, IT Security, Лідерства, Agile. Корпоративна бібліотека та уроки англійської.  
• Крута команда: наші колеги – це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах.  
• Кар'єрні можливості: ми заохочуємо просування всередині банку між функціями. 
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid). Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink. 

• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes).

  Чому Райффайзен Банк?  

•  Наша головна цінність - люди і ми даємо їм підтримку і визнання, навчаємо, залучаємо до змін. Приєднуйся до команди Райфу, адже для нас ТИ маєш значення!  
• Один із найбільших кредиторів економіки та аграрного бізнесу серед приватних банків  
• Визнаний найкращим працедавцем за версіями EY, Forbes, Randstad, Franklin Covey, Delo.UA  
• Найбільший донор гуманітарної допомоги серед банків (Червоний Хрест України, UNITED24, Superhumans, СМІЛИВІ)  
• Одна з найбільших ІТ-продуктових команд серед банків країни  

• Один із найбільших платників податків в Україні, за 2023 рік було сплачено 6,6 млрд гривень 

  Можливості для всіх:  

• Райф керується принципами, що фокусуються на людині та її розвитку, у центрі уваги 5 500 співробітників та понад 2,7 мільйони клієнтів  
• Підтримуємо принципи різноманіття, рівності та інклюзивності
• Ми відкриті до найму ветеранів і людей з інвалідністю та готові адаптувати робоче середовище під ваші особливі потреби
• Співпрацюємо зі студентами та людьми старшого віку, створюючи умови для зростання на будь-якому етапі кар’єри

What You’ll Do:

• Develop an extensive working knowledge of our software, a leading cloud-based process audit platform and their product suites.

• Become a trusted advisor and advocate for our customers, identifying opportunities to grow the our footprint within their organizations

• Understand the customer’s definition of success and partner with them throughout the customer journey to make them successful from initial implementation to ongoing renewals

• Deliver web-based software training to new and existing customers

• Drive adoption, retention, and advocacy of our Company, understanding key metrics such as engagement and churn to contribute to our continued rapid growth

• Represent the voice of the customer and facilitate problem-solving with the product teams to bring innovative ideas and customer requests that drive the product forward

• Develop a training curriculum and processes for new and existing customers both at the on-boarding phase and beyond, to ensure continuous product adoption and customer satisfaction

• Advocate for the customer’s needs cross-departmentally, partnering closely with product teams based in the US and Europe

• Provide insights to customers that ensure they get the most out of the platform whether that be sharing engagement metrics or introducing the latest features and best practices.

• Encourage customer participation in our communities, the use of available online resources, monthly customer events, and involvement in our annual User Summit

• Partner with stakeholders (Sales, Support, Marketing, Product) to deliver on a seamless customer experience

• Participate with the development team in testing new releases of the product and provide critical product feedback

• Provide a level of service that inspires our customers to champion us to other potential customers

• Stay in touch with existing client base by developing and maintaining reach out programs such as Check-Ins, Quarterly Business Reviews, and supporting the renewal process

Required Qualifications and Skills:

• Associates Degree or equivalent work experience is required

• Passionate about delivering a great experience to customers

• Experienced in establishing replicable processes for the on-boarding and training of customers at scale as well as developing processes to ensure that customers are deriving the maximum benefit from the product and remain enthusiastic users of the product

• At least 2 years of experience delivering web-based (B2B software) training

• Ability to communicate professionally by phone and email

• Ability to cultivate positive working relationships with customers and co-workers

• Ability to effectively communicate technical information in non-technical terms

• Highly organized and able to maintain customer data and schedules

• Experience and troubleshooting skills using web presentation products such as Zoom, WebEx, Microsoft Teams, or GoToMeeting

• Strong knowledge and experience using Chrome and other web-based applications

• Strong knowledge and experience using Microsoft Office products – Word, Excel, Outlook, PowerPoint

• Fluent in English is required

• In addition, fluency in Mandarin Language is required

• Primarily working EU hours (10-19:00) but with occasional needs to work US or China hours

What we offer:

• Great office location 3 minutes from Pecherska metro station and great office conditions;

• Flexible working hours;

• Comfortable working place;

• Medical insurance after the trial period ending;

• Team-building activities;

• Possibility of business trips to the US;

• 24 paid vacation days per year;

• 5 paid sick leave days per year.

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

VoiceSpin is a cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises across various industries like retail, healthcare, telemarketing, education, insurance, finance, real estate, and more. 

From VoIP call center software, AI predictive dialing, and AI speech analytics to omnichannel text messaging, AI chatbots, and AI voice bots – VoiceSpin’s solutions are designed for both sales and customer support teams, enabling them to manage inbound and outbound communications with prospects and customers across multiple channels, deliver excellent customer experiences, and drive better sales conversions.

Responsibilities:

Serve as the 2nd 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat;

Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;

Walk the customer through the problem-solving process;

Direct unresolved issues to the next level of support;

Provide accurate information on Voicespin IT products and services;

Record events, issues and resolutions in logs;

Follow-up and update customer status and information;

Pass on any feedback or suggestion by customers to the appropriate internal team;

Identify and suggest possible improvements on procedures.

Requirements:

Knowledge of VoIP Linux administration;

Asterisk 2+ years of experience;

Understanding SIP&IAX protocols;

Scripting knowledge (at least one: Bash, PHP);

Networking;

English Upper-Intermediate.

We offer:

International clients and colleagues cooperation;

FOP and accountant support;

Paid vacations and sick leaves;

English classes;

Insurance Coverage;

Half year bonuses;

English speaking club with a teacher.

Office in Kyiv hybrid.

UTECH — a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a Customer Support Representative

Location: Lviv

Required Skills and Experience

Fluent in English — Upper-Intermediate level and higher (B2+)

Schedule: Day(8:00 am — 8:00 pm) and night (8:00 pm — 8:00 am) shifts and then two days off;

Multitasking

Ability to learn fast

Ability to work in a high-paced environment

Problems solving

Team player

Good diction

Will be good if you have experience in the call center

Responsibilities

Picking up calls

Replying to emails

Performing troubleshoot

Consulting about the application

What will you get with UTECH?

Health Coverage (gym, medical insurance, yoga, dentist, etc.)

Technical Growth compensation (training, meet-up, conference, etc.)

PTO and paid sick leave

Life Event Bonuses

Exciting team buildings

Regular performance reviews

Free English courses, which are paid for by the company

Game & lounge zones (ping-pong, table football, etc.).

Accounting as a service

Memorable anniversary presents

Ability to work in a successful company

Convenient office location

Experienced colleagues who are ready to share knowledge

Friendly atmosphere, care for the comfort of specialists

Tea, and coffee in the office, at the expense of the company

If you are interested in your job, please send your CV in English

As a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems (application, OS, network, databases, security, etc.), identifying root causes, and finding the best solution or workaround.

You will also be escalating issues and submitting enhancement requests on behalf of customers to our product team and developers, serving as the gateway between the customer base and internal teams. This requires being able to see the forest between the trees. This also requires being able to understand and translate technical jargon to business users and relay real-world expectations and problems back to the development team. You are the point of interaction between customer and company, and the insight you glean from this relationship will be invaluable in ensuring customer and company success.

Responsibilities:

- Be a superhero and save the day!

- Provide front-line support to customers

- Provide end-user training (in-person and remote)

- Serve as the liaison between customers and internal teams (prod, dev, qa, etc.)

- Work with Solution Architects and Sales Engineers out in the field

- Serve as the de-facto System Administrator for our hosted customers

- Make on-site visits for critical support/solution work when necessary (very rare)

- Be ready for early morning/ late night troubleshooting calls

- Be ready to monitor the mailbox at the weekends (1-2 shifts per month)

Skills Required:

- Ability to communicate clearly in English, verbally and written

- Prior technical support or customer-facing experience of 2+ years (L2+)

- Linux familiarity (RHEL, CentOS, Debian, etc.)

- Strong troubleshooting skills (scanning logs, navigating the app in Linux/Windows)

- Analytical vision (finding discrepancies between the source and fetched into the web app content)

- Ability to concisely describe issues and the solutions for those issues

- Knack for breaking down technical jargon into layman's terms

- Prior experience with SQL (MySQL, SQL Server, etc.)

- Ability to work under pressure

- Multi-tasking experience

- Strong time management skills (ability to juggle many ongoing items)

- A team player but also able to work independently with self-direction

- An appetite for learning and professional growth

Nice-to-haves:

- AWS and Azure experience

- Windows Server experience

- Docker and container orchestration experience

- Command line experience (bash, Powershell, etc.)

- Familiarity with HTML, PHP, Python

- Familiarity with BI Tools like Tableau, Qlik, Power BI, etc.

- Comfortable speaking in front of large groups

Opportunities at Metric Insights:

- Learn and become knowledgeable in a wide-ranging number of technologies

- Acquire new skills across many facets of the business

- Join a small crack team still in the seed stages of growing a technology company

- Ability to put your stamp on things (your input matters)

- Grow with the company and shape your career

We offer:

- Medical Insurance;

- Sports expenses compensation;

- English courses;

- Fully remote;

- 20 vacation working days, 10 sick leaves;

We, ChoiceQR, are a global food tech startup with offices in Prague, Warsaw, and Kyiv. Our product is a SAAS solution designed for restaurants, cafes, and hotels. It includes features such as online menus, table reservations, self-delivery and pickup platforms, table booking, reviews, and a customer database with a loyalty program. Our subscription-based product ranges from $15 to $89 per month and is already trusted by over 13,000 businesses across Europe.

What matters to us:

- It would be great if you had experience as a support manager.

- Ideally, you've worked for at least a year in SAAS projects, and have some background in HoReCa and IT.

- Team spirit is crucial.

- We value initiative and proactive approach.

- Experience in online chats or customer support services is a plus.

- CRM skills would be beneficial.

- A systematic approach to daily tasks is important.

- Proficiency in Polish is required.

What you'll be doing:

- Helping customers resolve their issues through our support line.

- Prompt responses in support chats and messengers, calls.

- Documenting and forwarding customer feedback to improve our app.

- Keeping track of technical issues reported by customers.

What we offer:

- - Flexible work hours, daily shifts Mon-Fri (9-17), evening shifts (17-22), weekend shifts (10-22)

- Experience in an international IT company.

- Paid vacations.

- A high-quality product.

- Interesting tasks and challenges.

- Opportunities for career growth.

Job Responsibilities

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company’s anti-money laundering procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Job Requirements            

• Demonstrated work experience in a similar role
• Advanced Excel skills (dynamic tables, pivot tables and macros)
• Excellent verbal and written communication skills in English
• Efficient and strong detail oriented
• Computer and numerically literate
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
7am - 4pm
9am - 6pm
3pm - 12am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are a global product company operating in the iGaming sector, with a strong presence across the world. We are thrilled to offer an exciting opportunity for a driven and experienced Customer Support (Turkish language)

Key skills:

• Experience in customer care function - minimum 1 year;
• Experience in iGaming sphere - minimum 1 year;
• Knowledge of call center principles and best practices;
• Ability to develop communication scripts and customer service standards;
• Knowledge of current technologies used in call centers;
• Excellent communication skills, leadership skills;
• Turkish - C1;
• Stress tolerance, result orientation.

Key Responsibilities:

• Making outbound phone calls (only warm leads);
• Making phone calls to collect feedback and identify customer needs;
• Encouraging clients to be active and use additional services;
• Increasing the level of loyalty and quality of customer service through a personal approach to communication;
• Objection handling;
• Communicating closely with the team to achieve common goals;

• Reporting, including translation or transcription of dialogs with clients as needed. 

   

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

•Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

•English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

Job description, responsibilities and duties

Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.

​All tasks are performed through corporate software without physically accessing the servers.​

During our cooperation, you will learn:

• Linux basics.
• Dell and Supermicro server maintenance.
• Correspondence with clients.
• Basic concepts of RAID technologies.
• How to work with the internal automatic system.
• Basic customization of servers for clients’ needs.

Cooperation terms:

• Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
• Remuneration: the level of payments is discussed individually.
• Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
• Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
• Excellent professional prospects for technical specialists.
• Mentor assistance, learning modern IT technologies.
• All necessary equipment.
• Remote cooperation from Bratislava with the possibility to use co-working space.
• Support of legalization in Slovakia if needed.

Requirements for the employee

Language skills

English - Intermediate (B1) 

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
 

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
 

Working schedule - Monday-Friday

Working hours - 11 am - 7 pm US EST (New York time zone)
 

Primary Responsibilities

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
• Handling technical processes and the ability to explain such processes to less-technical people
   

Requirements

• Excellent written and spoken English
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process

As Plus

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with a Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system
   

Our Benefits

• Fully remote work
• Long-term employment
• Competitive salary 
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)
• Friendly and easy-going international team and colleagues.

About us:

AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 12 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

Our Mission:

Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s fintech services, finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.

Responsibilities:

• Communicating with company partners and providing consultations.
• Solving difficult customer issues.
• Developing presentations for partners about the company's new services.
• Consulting on updates to the rules and new features on YouTube.

Working conditions:

• Full-time employment.
• Remote work format.
• Start of the working day before 10:00, with a flexible schedule

Requirements:

• Experience in working with clients.
• Ability to work with large amounts of data.
• Ability to analyze information and make conclusions about analytics.
• Ability to work with tables and formulas.
• English at Upper Intermediate level.

Preferred Qualifications a plus:

• Experience in a similar position.
• Experience with AI.

Company Values:

• Exceptional expertise - striving to be the best in our field
• Meticulous - delving deeply into the client's business at the client level.
• Flexible - accept change as an integral part of the business
• ROI-oriented - Our primary focus is on affecting income growth and reducing costs, followed by everything else.
• Data-driven - data-driven assumptions and decisions
• Appreciation - feedback and recognition: the ability to notice, evaluate, encourage, note, and make adjustments.

The Benefits:

• Quality health insurance.
• Remote work and flexible schedule with work-life balance.
• Financial compensation for language courses.
• Corporate events for you and your family.
• Online and offline team building for your team.
• Vacation leave of 18 work days.
• 5 days paid sick leave.
• Corporate library, lectures, and webinars on various topics.
• Opportunity to participate in volunteer and charitable projects and projects to support the military.
• Gifts for birthdays and special occasions (weddings, Christmas, etc.)

Do you want to be involved in outstanding projects? Send us your resume.

We will contact you soon if we feel you could be a good fit!