Jobs Customer/Technical Support

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or similar admin panel and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client develops a large-scale mission-critical digital platform for enterprise logistics and e-commerce fulfillment. It orchestrates dispatch, routing, and real-time tracking across multiple fleet types (owned, third-party, crowdsourced, autonomous) and integrates with upstream order and supply systems. 

The platform processes millions of transactions annually for global brands and leverages modern cloud technologies, distributed systems, and AI-driven decision-making to ensure high performance, scalability, and reliability.

About the Role:

As an Application Support Engineer, you will be responsible for investigating and resolving technical and product-related issues for enterprise international customers, owning case resolution from initial report through root cause analysis and functional validation.

You’ll collaborate with Customer Success, Product Specialists, and Engineering teams to troubleshoot incidents in web and mobile applications, REST APIs, and backend services, perform root cause analysis and continuously improve platform reliability within a fast-paced production environment.

This role offers ownership of incident management processes, opportunities to improve support workflows, and direct impact on product stability and customer satisfaction.
You will operate within a shift-based schedule (including nights and weekends) across a fully remote setup.

Key Responsibilities:

• Respond to and resolve L2/L3 application support requests from enterprise customers via ticketing system.
• Perform deep investigations and root cause analysis using SQL queries, log files, and debugging tools.
• Validate reported issues through functional testing and confirm fixes across web and mobile platforms.
• Manage incident lifecycle: prioritize cases, coordinate communications, and escalate critical bugs to R&D.
• Provide clear, timely updates and technical guidance to both technical and non-technical end users.
• Monitor customer usage and system performance to proactively identify and address potential issues.
• Assist in onboarding customers by explaining configuration options and relevant product features.
• Document troubleshooting steps, known issues, and best practices for internal knowledge bases and customer-facing materials.
• Contribute to continuous improvement of support processes, tools, and training programs.
• Operate on a rotating shift schedule, covering nights and weekends as part of a support team.

Required Competence and Skills:

• Minimum 2 years of L2 or L3 application support experience in a high-availability environment.
• Intermediate proficiency in SQL for querying relational databases and analyzing data issues.
• Hands-on experience debugging and integrating with RESTful APIs, including request/response analysis.
• Technical support experience with both web and mobile platforms in enterprise software contexts.
• Strong English communication skills, both written and verbal, for customer-facing interactions.
• Ability to work effectively under pressure and manage multiple concurrent priorities.

Nice to Have:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

 We're Hiring: Web Scraping Support Engineer (Remote)

Hello everyone! Massive is looking for a Web Scraping Support Engineer to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.

 What is Massive?
Massive is an infrastructure company powering data-driven innovation at scale. We operate a global proxy network, build managed APIs for search engines (SERP), and Web Unblocking API to bypass anti-bot measures for large-scale data collection and processing.

 Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why. You don't just answer tickets — you solve problems that other engineers can't.

 Who We're Looking For
 

• Troubleshoots in Their Sleep: Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
• AI is your best friend - you know how to leverage AI to be 10X faster and more productive
• Customer-Obsessed & Likable: You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
• Can Scrape Anything, Anywhere: SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
• Consumes Data for Breakfast: You think in JSON, dream in XPath, and get excited about a well-structured dataset
• Relentlessly Organized: Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
• Curious Builder: When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back

 What You'll Be Doing
 

• Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
• Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
• Help customers build, optimize, and fix their scraping pipelines
• Reproduce issues, identify root causes, and escalate bugs with full context to engineering
• Write documentation and guides that reduce repeat tickets

 Bonus Points
 

• Experience with Puppeteer, Playwright, Selenium or similar browser automation
• Hands-on with proxy networks and IP rotation strategies
• Familiarity with anti-bot systems (Cloudflare, Akamai, PerimeterX, DataDome)
• Working knowledge of Python, Node.js, or scripting languages for data extraction
• no satisfaction until all the work is done and then some

 Ready to Scrape the Future With Us?
Skip the generic resume. Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling. Apply now.

About the product:
Our client develops a large-scale mission-critical digital platform for enterprise logistics and e-commerce fulfillment. It orchestrates dispatch, routing, and real-time tracking across multiple fleet types (owned, third-party, crowdsourced, autonomous) and integrates with upstream order and supply systems. 

The platform processes millions of transactions annually for global brands and leverages modern cloud technologies, distributed systems, and AI-driven decision-making to ensure high performance, scalability, and reliability.

About the Role:

As an Application Support Engineer, you will be responsible for investigating and resolving technical and product-related issues for enterprise international customers, owning case resolution from initial report through root cause analysis and functional validation.

You'll collaborate with Customer Success, Product Specialists, and Engineering teams to troubleshoot incidents in web and mobile applications, REST APIs, and backend services, perform root cause analysis and continuously improve platform reliability within a fast-paced production environment.

This role offers ownership of incident management processes, opportunities to improve support workflows, and direct impact on product stability and customer satisfaction. 
You will operate within a shift-based schedule (including nights and weekends) across a fully remote setup.

Key Responsibilities:

• Respond to and resolve L2/L3 application support requests from enterprise customers via ticketing system.
• Perform deep investigations and root cause analysis using SQL queries, log files, and debugging tools.
• Validate reported issues through functional testing and confirm fixes across web and mobile platforms.
• Manage incident lifecycle: prioritize cases, coordinate communications, and escalate critical bugs to R&D.
• Provide clear, timely updates and technical guidance to both technical and non-technical end users.
• Monitor customer usage and system performance to proactively identify and address potential issues.
• Assist in onboarding customers by explaining configuration options and relevant product features.
• Document troubleshooting steps, known issues, and best practices for internal knowledge bases and customer-facing materials.
• Contribute to continuous improvement of support processes, tools, and training programs.
• Operate on a rotating shift schedule, covering nights and weekends as part of a support team.

Required Competence and Skills:

• Minimum 2 years of L2 or L3 application support experience in a high-availability environment.
• Intermediate proficiency in SQL for querying relational databases and analyzing data issues.
• Hands-on experience debugging and integrating with RESTful APIs, including request/response analysis.
• Technical support experience with both web and mobile platforms in enterprise software contexts.
• Strong English communication skills, both written and verbal, for customer-facing interactions.
• Ability to work effectively under pressure and manage multiple concurrent priorities.
• Fully remote location within Ukraine, with reliable internet, backup power, and ability to work shifts.

Nice to Have:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

        💫About the Role💫

We are looking for a mid-level IT Support Specialist  reporting directly to the company's CTO.

Your primary responsibility will be to provide day-to-day IT support while maintaining a consistently high level of service throughout the rollout of these automations. You will follow the CTO's guidance as support processes evolve and ensure a smooth transition without disrupting client operations.

💫Working Hours

This is a standard part-time position with a required daily overlap with the client's business hours (U.S. Eastern Time).

💫Responsibilities

• Handle day-to-day support requests while meeting a 2-hour SLA during business hours.
• Administer the cloud-based RMM platform, including device monitoring, inventory management, and remote access.
• Maintain the client's security stack, including:
  • Antivirus/EDR
  • Multi-Factor Authentication (MFA)
  • Email spam filtering
  • DNS filtering
  • Security awareness/phishing training
  • Backup administration, including monthly restore testing
• Perform employee onboarding and offboarding, including device preparation and account provisioning according to established procedures.
• Maintain accurate and up-to-date IT documentation.
• Prepare monthly client reports.
• Use AI-powered support tools (chatbot, automated ticket triage, automated reporting) introduced by the CTO, provide feedback during testing, and assist with their adoption into daily operations.
• Ensure uninterrupted support quality while new automation processes are introduced, following guidance from the CTO.

• Coordinate occasional on-site work with a local contractor via phone or video calls. Historically, this occurs approximately 2–3 times per year.

   

💫Requirements

• Experience as an IT Support Specialist or Systems Administrator supporting small or medium-sized businesses.
• Familiarity with RMM/PSA platforms such as Atera, Syncro, NinjaOne, ConnectWise, Datto RMM, or similar (expert-level knowledge is not required).
• Experience administering Microsoft 365 and Microsoft Entra ID, including MFA, Conditional Access, and basic security configuration.
• Working knowledge of network infrastructure (firewalls, switches) sufficient to maintain existing environments without requiring hardware replacement expertise.
• Basic understanding of cybersecurity best practices for SMB environments, including EDR, backups, phishing protection, and endpoint security.
• Confident use of AI tools in daily work as an end user (developer experience is not required).
• English proficiency sufficient for direct communication with U.S.-based clients and end users.

• Availability for real-time collaboration during the initial migration period.

   

Nice to Have

• Previous experience working for an MSP (Managed Service Provider) or outsourced IT support organization.
• Experience participating in client migrations between IT service providers.
• Basic familiarity with scripting or API-based automation, which will help when collaborating with the CTO on AI-driven workflow improvements.

We are looking for a Customer Support Specialist with technical skills to provide excellent service within our project. The project involves providing continuous support for three platforms:
➖Help desk system
➖Tool that helps sellers remain competitive across various marketplaces
➖Tool that enables users to obtain positive feedback
As the first line of support, agents should possess a deep understanding of troubleshooting processes and methodologies, as well as the ability to address different issues effectively. Mastery of the escalation process is equally important, making proficiency in both areas essential.

Requirements

➖Excellent English, written and spoken (B2.2)
➖Outstanding written and verbal communication prowess
➖Background in customer support or experience in a SaaS project
➖Ability to act in non-standard situations
➖Ability to explain the complex in simple words
➖Professional attitude
➖Strong technical mindset is mandatory: ability to investigate systems, identify issues, and learn independently through hands-on exploration.

Responsibilities

✔️Provide telephone support, answering questions about products (calls, tickets, and chats).
✔️Manage upgrades through proper escalation channels.
✔️Process or escalate cancellations based on the client tier.
✔️Explain the technical details of the projects to customers.
✔️Address and resolve customer complaints effectively.
✔️Manage refund processes after obtaining approval from the internal team.
✔️Operate live chat support for pre-sales inquiries.
✔️Offer post-sales support via live chat.
✔️Answer technical questions through a live chat interface.
✔️Provide billing support to customers across all communication channels.

Work conditions

✔️Remote work
✔️The probation period is two months
✔️2 non-fixed days off per week
n 00:00 - 08:00
m 08:00 - 16:00
d 16:00 - 00:00

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client develops a large-scale mission-critical digital platform for enterprise logistics and e-commerce fulfillment. It orchestrates dispatch, routing, and real-time tracking across multiple fleet types (owned, third-party, crowdsourced, autonomous) and integrates with upstream order and supply systems. 

The platform processes millions of transactions annually for global brands and leverages modern cloud technologies, distributed systems, and AI-driven decision-making to ensure high performance, scalability, and reliability.

About the Role:

As an Application Support Engineer, you will be responsible for investigating and resolving technical and product-related issues for enterprise international customers, owning case resolution from initial report through root cause analysis and functional validation.

You’ll collaborate with Customer Success, Product Specialists, and Engineering teams to troubleshoot incidents in web and mobile applications, REST APIs, and backend services, perform root cause analysis and continuously improve platform reliability within a fast-paced production environment.

This role offers ownership of incident management processes, opportunities to improve support workflows, and direct impact on product stability and customer satisfaction.
You will operate within a shift-based schedule (including nights and weekends) across a fully remote setup.

Key Responsibilities:

• Respond to and resolve L2/L3 application support requests from enterprise customers via ticketing system.
• Perform deep investigations and root cause analysis using SQL queries, log files, and debugging tools.
• Validate reported issues through functional testing and confirm fixes across web and mobile platforms.
• Manage incident lifecycle: prioritize cases, coordinate communications, and escalate critical bugs to R&D.
• Provide clear, timely updates and technical guidance to both technical and non-technical end users.
• Monitor customer usage and system performance to proactively identify and address potential issues.
• Assist in onboarding customers by explaining configuration options and relevant product features.
• Document troubleshooting steps, known issues, and best practices for internal knowledge bases and customer-facing materials.
• Contribute to continuous improvement of support processes, tools, and training programs.
• Operate on a rotating shift schedule, covering nights and weekends as part of a support team.

Required Competence and Skills:

• Minimum 3 years of L2 or L3 application support experience in a high-availability environment.
• Intermediate proficiency in SQL for querying relational databases and analyzing data issues.
• Hands-on experience debugging and integrating with RESTful APIs, including request/response analysis.
• Technical support experience with both web and mobile platforms in enterprise software contexts.
• Strong English communication skills, both written and verbal, for customer-facing interactions.
• Ability to work effectively under pressure and manage multiple concurrent priorities.
• Fully remote location within Ukraine, with reliable internet, backup power, and ability to work shifts.

Nice to Have:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

MOJAM is looking for a professional to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP vibe in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!

We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).

📍 What to Do

• Build and maintain long-term relationships with high-profile clients
• Ensure VIP clients have a seamless and personalized experience on our platform
• Act as the main point of contact for VIP clients during your shift, addressing their questions, concerns, and requests in a timely manner
• Manage VIP operations independently during night hours — you own the shift
• Ensure smooth handover to the day team with clear written shift summaries: key events, client issues, follow-ups needed
• Escalate critical issues to the Shift Lead or Head of VIP via established protocols
• Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions
• Analyze client activity and engagement to offer personalized recommendations and rewards
• Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences
• Collaborate with the marketing and sales teams to support tailored campaigns for VIP clients
• Handle and resolve any issues VIP clients might face with their accounts, transactions, etc.
• Collaborate with the support team to ensure quick resolution of any technical challenges
• Provide feedback to the product and development teams based on client preferences and behaviors
• Contribute to retention efforts by flagging at-risk clients and executing personalized re-engagement actions

🦸 Your Superpowers

• 1+ years of experience in account management, customer support, or sales
• Gaming and related industry experience is a strong advantage
• Previous experience working with VIP or high-profile clients is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach to addressing client needs
• High level of autonomy — you’re comfortable making decisions and owning outcomes without constant supervision
• Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously
• Sales-oriented with a good understanding of cross-selling and upselling strategies
• Familiarity with the CS/CS2 gaming community is a strong advantage

• Advanced/Fluent English is required; additional languages are a plus

   

 🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

   

  Join us if this is all about you. We are waiting for your CV!

   

  Let’s Add More Jam Together 🚀

Technical Support Specialist – Join the Future of FinTech with Crassula

Crassula is a SaaS platform powering mid-sized fintech companies, enabling them to build neobanks, crypto banks, wallets, and payment solutions with speed and ease.

At our core, we started with a simple but powerful vision—to provide a fast, seamless, and feature-rich technological foundation for launching fintech projects. Today, that vision has become a reality, trusted by industry leaders who rely on our solutions for their success.

Your Role

As a Technical Support Specialist, you’ll play a key role in ensuring a seamless experience for our clients. You’ll be their go-to expert for technical challenges, helping them navigate and resolve issues efficiently.

🔹 Troubleshoot technical issues and identify solutions.
🔹 Diagnose & resolve software and system faults.
🔹 Engage with customers to understand and resolve technical concerns.
🔹 Provide clear, timely, and accurate feedback to clients.
🔹 Document procedures to assist clients and improve support efficiency.
🔹 Manage multiple support cases, ensuring quality service at all times.

What You Bring

To thrive in this role, you should have:

✅ Technical expertise:

• Degree in Computer Science, Information Systems, or a related field.
• Experience working with REST APIs.
• Familiarity with helpdesk tools (e.g., Jira).
• Proficiency in Linux operating systems.
• Prior Helpdesk or IT support experience.
• FinTech experience is a big plus!

✅ Soft skills that make a difference:

• Detail-oriented with strong problem-solving abilities.
• Excellent communication skills—clear, concise, and customer-friendly.
• Fluent English (upper-intermediate or higher).
• A customer-first mindset with a proactive approach to issue resolution.

Why Join Crassula?

Flexibility: Work remotely or from our offices in Riga or Larnaca.
Career Growth: We invest in our people’s learning & development. Innovation: Be part of a fast-growing international fintech company.
Recognition: Join an award-winning team making an impact.
Work Environment: A professional yet friendly atmosphere where your work truly matters.

Ready to be part of a company that’s redefining fintech? Apply now and let’s shape the future together!

                                    💫About the Role💫

We are looking for a mid-level IT Support Specialist/System Administrator  reporting directly to the company's CTO.

Your primary responsibility will be to provide day-to-day IT support while maintaining a consistently high level of service throughout the rollout of these automations. You will follow the CTO's guidance as support processes evolve and ensure a smooth transition without disrupting client operations.

💫Working Hours

This is a standard part-time position with a required daily overlap with the client's business hours (U.S. Eastern Time).

💫Responsibilities

• Handle day-to-day support requests while meeting a 2-hour SLA during business hours.
• Administer the cloud-based RMM platform, including device monitoring, inventory management, and remote access.
• Maintain the client's security stack, including:
  • Antivirus/EDR
  • Multi-Factor Authentication (MFA)
  • Email spam filtering
  • DNS filtering
  • Security awareness/phishing training
  • Backup administration, including monthly restore testing
• Perform employee onboarding and offboarding, including device preparation and account provisioning according to established procedures.
• Maintain accurate and up-to-date IT documentation.
• Prepare monthly client reports.
• Use AI-powered support tools (chatbot, automated ticket triage, automated reporting) introduced by the CTO, provide feedback during testing, and assist with their adoption into daily operations.
• Ensure uninterrupted support quality while new automation processes are introduced, following guidance from the CTO.

• Coordinate occasional on-site work with a local contractor via phone or video calls. Historically, this occurs approximately 2–3 times per year.

   

Typical workload: Approximately 14 support tickets per month based on one year of historical data. Ticket volume is uneven, ranging from quiet weeks to occasional peak weeks with 20+ requests.

💫Requirements

• Experience as an IT Support Specialist or Systems Administrator supporting small or medium-sized businesses.
• Familiarity with RMM/PSA platforms such as Atera, Syncro, NinjaOne, ConnectWise, Datto RMM, or similar (expert-level knowledge is not required).
• Experience administering Microsoft 365 and Microsoft Entra ID, including MFA, Conditional Access, and basic security configuration.
• Working knowledge of network infrastructure (firewalls, switches) sufficient to maintain existing environments without requiring hardware replacement expertise.
• Basic understanding of cybersecurity best practices for SMB environments, including EDR, backups, phishing protection, and endpoint security.
• Confident use of AI tools in daily work as an end user (developer experience is not required).
• English proficiency sufficient for direct communication with U.S.-based clients and end users.

• Availability for real-time collaboration during the initial migration period.

   

Nice to Have

• Previous experience working for an MSP (Managed Service Provider) or outsourced IT support organization.
• Experience participating in client migrations between IT service providers.
• Basic familiarity with scripting or API-based automation, which will help when collaborating with the CTO on AI-driven workflow improvements.

GoodWill HR
Work format: Remote
Region: CIS
Industry: iGaming 
Company type: Product company
Salary: Discussed individually

About the project

We are launching a new iGaming product as part of an international holding company that operates several projects across different markets.

We are looking for a Head of Customer Support who will build the support function almost from scratch, develop the team, set up operational processes, introduce quality standards, and ensure a high level of customer service for players in the CIS market.

This role is a strong fit for a specialist with hands-on experience managing Customer Support in online casino products and the ability to independently build and develop the function.

Key responsibilities

• Build and launch the Customer Support function.
• Design the team structure and hire support agents and Team Leads.
• Organise employee onboarding, training, and development.
• Develop service standards, internal procedures, and a knowledge base.
• Implement KPI, SLA, CSAT, QA, and quality control processes.
• Set up work schedules, workload distribution, and escalation procedures.
• Optimise and automate support operations.
• Analyse team performance and improve key service metrics.
• Cooperate with Product, CRM, VIP, Payments, Fraud, and other teams.
• Maintain a consistently high level of service for customers.

What we are looking for

• At least 3 years of experience in iGaming, Gambling, or Online Casino.
• Experience as a Head of Customer Support, Customer Support Manager, or Support Lead.
• Hands-on experience building or scaling a Customer Support function.
• Experience managing support agents and Team Leads.
• Strong understanding of online casino operations and player behaviour.
• Experience working with KPI, SLA, CSAT, QA, and operational analytics.
• Strong leadership, organisational, and decision-making skills.
• Fluent Russian.
• English at Intermediate level or higher.

Nice to have

• Experience launching a Customer Support function from scratch.
• Experience working with the CIS market.
• Experience introducing automation tools and improving support systems.
• Experience cooperating with VIP, Payments, Fraud, CRM, or Responsible Gambling teams.

What we offer

• A role within an international holding company with long-term growth plans.
• An opportunity to build the Customer Support function almost from scratch.
• Real influence over the team structure, processes, and service standards.
• Fully remote work.
• Competitive compensation.
• A professional team with minimal bureaucracy.
• The freedom to implement your own ideas and management approaches.

Please send us your CV and briefly describe your experience building or scaling Customer Support teams in the iGaming industry.

Required industry experience: Gambling — 3+ years
English: B1 — Intermediate
Russian: C1 — Advanced

About GoodWill HR

We work in step with modern business realities, helping companies build strong leadership and technical teams, improve HR processes, and make well-informed people decisions.

We partner with businesses that clearly understand their management challenges and expect strong, measurable results from their teams.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

About the role

We are looking for a Customer Care Analyst responsible for forecasting workload, scheduling, and capacity planning.in our Customer care center. 
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable customer care operation and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (50+ agents) or in Data Analytics or in Business Analytics 
• knowledge of workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.

EverHelp is a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We're hiring: German-speaking Customer Support Representative (Hospitality) | Fully Remote

Looking for your next opportunity in customer support? Join an international hospitality project where you'll help create outstanding guest experiences for travelers across Europe.

What you'll do:

• Support guests via phone, chat, email, WhatsApp & booking platforms
• Assist with reservations, property access & booking-related requests
• Solve problems with empathy and a hospitality-first mindset
• Work in a dynamic international environment

We're looking for someone who has:

• German (B2+) & English (B2+)
• 1–3 years of Customer Support, Hospitality, or other customer-facing experience
• Excellent communication and problem-solving skills
• A positive, customer-oriented attitude

What we offer:

• Fully remote collaboration
• Career growth opportunities within a rapidly growing international company
• Friendly, supportive team and continuous mentorship
• Join EverHelp — one of Europe's top employers, recognized with multiple international workplace awards in 2026.
• Rotating schedule (24/7 support): 5 shifts per week, including 2-3 night shifts.

If you're passionate about helping people and want to build your career in an international environment, I'd love to hear from you!

Feel free to send me a message or apply directly. Referrals are also very welcome!

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.