Jobs Business Analyst

About the Company
Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to work on complex, real-world enterprise challenges and grow together!

Role
We are looking for a Middle/Senior Business Analyst to join our team and work at the intersection of business needs and technical solutions. You'll run discovery sessions directly with enterprise clients, translate their real business problems into clear, actionable requirements, and see your analysis shape solutions used by market leaders in FMCG, Agro and Finance.

Main Responsibilities

• Learning the company's products and their configuration
• Requirement gathering: identifying client needs and expectations, analyzing their business processes
• Analysis and documentation: developing documentation that describes functional and technical requirements for the system
• Defining technical solutions: collaborating with technical specialists to develop and choose optimal solutions
• Project coordination: ensuring communication between the development team and the client, tracking project progress
• Testing and validation: verifying CRM system compliance with requirements and validating the finished product with the client
• User training: organizing and conducting training for end users
• Support and improvement: post-implementation consulting support, results analysis, and improvement proposals
• Presenting developed solutions to the client

Requirements

Experience & Education

• 3+ years of experience as a Business Analyst in IT
• Experience on CRM projects (Creatio, Salesforce, Microsoft Dynamics, SAP CRM, etc.) — significant advantage

CRM & Business Process Knowledge

• Understanding of CRM system logic: sales funnel, sales pipeline, customer journey, case management
• Experience in business process analysis and modeling (BPMN — required)
• Understanding of industry specifics — a plus

Documentation & Artifacts

• Experience preparing FRD, User Stories, Use Case Specifications
• Experience conducting gap analysis (comparing requirements against existing functionality/estimates)
• Ability to prepare technical specifications clear to both the client and the development team

Communication & Soft Skills

• Experience conducting discovery sessions and client interviews
• Ability to structure and document discovery call outcomes (pain points, requirements)
• Fluent spoken and written Ukrainian, confident technical English (Upper-Intermediate or higher)
• Ability to present solutions and defend the analytical position in front of the client
• Experience conducting end-user training

Technical Skills

• Understanding of CRM integration principles with adjacent systems (ERP, accounting systems)
• Basic understanding of the no-code/low-code approach to business logic customization

AI Tools in Analyst Work

• Experience with or willingness to actively use Claude (and other AI tools) to accelerate analytical work: drafting FRD/User Stories, analyzing discovery call transcripts, gap analysis, preparing estimates
• Ability to write clear, effective prompts to get quality, structured output
• Critical thinking when working with AI-generated content — fact-checking and adapting it to the project's and industry's context

Domain Knowledge (will be a plus)

General CRM Domains (advantage)

• Understanding of the sales cycle: lead generation, qualification, sales funnel, opportunity management, sales forecasting
• Understanding of customer service/support processes: case management, SLA, omnichannel
• Basic understanding of marketing automation: segmentation, email/SMS campaigns, lead scoring
• Understanding of document flow and approval processes (workflow, approval processes)

Industry Expertise (advantage)

• Agri-trading: contracting specifics, pricing, supply logistics, working with elevators/counterparties
• Retail / Distribution: assortment matrix, distributor network management, discount and promo management, logistics and warehouse accounting
• Banking / financial services: compliance requirements, scoring processes, credit application handling (a plus, if applicable)

We Offer

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• 5-day work week with a flexible schedule
• Option to work in the office or remotely
• 24 days of paid vacation
• English language courses

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We are looking for a Business Analyst to work in a cross-functional environment, involving iOS, Android, and Backend teams and collaborating closely with Product, Design, Engineering, Analytics, and other stakeholders.
 

Your impact:
 

• Translate business needs into clear, complete, and actionable requirements.
• Independently drive requirements gathering, analysis, and refinement end-to-end — proactively identifying gaps, exploring possible approaches, and helping shape the solution together with Product and Engineering teams.
• Gather and analyze requirements, proactively identifying ambiguities, gaps, dependencies, edge cases, and potential risks.
• Lead and facilitate grooming sessions to refine and de-risk product requirements before development starts.
• Develop and maintain documentation (PRD, User Stories, Acceptance Criteria) written with the end reader in mind — precise, non-contradictory, and genuinely usable by engineers, QA, and products.
• Work closely with cross-functional stakeholders to build a shared understanding of the problem and solution.
• Effectively manage multiple parallel tasks, maintain important context and commitments, and proactively communicate risks and blockers.
• Use AI tools to support research, analysis, requirements refinement, and documentation while critically validating AI-generated outputs and taking ownership of the final result.
   

About you:
 

• 3+ years of experience as a Business Analyst
• Experience working with B2C digital products and/or products with a large user base.
• Strong requirements analysis skills and attention to detail, with the ability to turn ambiguous needs into clear and actionable requirements.
• Demonstrated ownership mindset: comfortable taking a task from ambiguous input to a finished, reliable deliverable with minimal supervision.
• Strong attention to detail, especially when managing multiple parallel workstreams.
• Solid understanding of the Software Development Lifecycle, including how frontend/mobile and backend systems interact.
• Strong communication and documentation skills, with the ability to explain complex concepts clearly to both technical and non-technical stakeholders.
• Hands-on experience with AI tools and ability to effectively incorporate them into everyday BA activities while critically evaluating their output.
• English level — Upper Intermediate.
   

Nice to have:
 

• Experience working with mobile products.
• Experience in healthtech, wellness, or fitness products.
• Familiarity with UX/UI design principles and Figma.
   

What you get at BetterMe:
 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Time off & balance. 20 paid vacation days, paid sick leave, and additional days off around public holidays.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.
 

Workload — Full-time
Duration — Long-term
Location — Poland only

We are looking for a Business and Systems Analyst with Italian to join a team delivering projects for a large international organisation in the financial sector. 

The project focuses on developing and optimising processes and systems used in the Italian market. The person in this role will work closely with business representatives, IT teams, and client-side stakeholders. 

Their responsibilities will include analysing requirements and processes, identifying dependencies between systems, and validating proposed solutions. 

This is a stable, long-term project delivered in an international environment and supporting the client’s ongoing business process and systems transformation.

Responsibilities Gathering, analysing, and managing functional and non-functional requirements. Working with business stakeholders from the Italian market Identifying and analysing touchpoints between processes, applications, and systems.

 Modelling business processes and system solutions using BPMN and UML. Preparing analytical documentation, functional specifications, diagrams, and models. Validating solution concepts in cooperation with architects, developers, and business owners. Preparing test scenarios and supporting business and system testing.

Analysing system integrations and data flows between systems. Working with project teams operating in Agile environments Ensuring consistency across requirements, processes, and project documentation.

Requirements:

Experience as a Business and Systems Analyst Experience managing functional and non-functional requirements Ability to prepare test scenarios.

Very good knowledge of BPMN and UML.

Experience working in Agile environments Practical knowledge of Jira and Confluence Experience with tools such as Camunda, Enterprise Architect, or similar Ability to work independently, a proactive approach, and excellent communication skills English at a minimum B2 level Italian at a minimum B2 level — mandatory 

Nice to Have:

Experience working on projects for banks, financial institutions, lending companies, or other organisations in the financial sector. Knowledge of financial, payment, lending, or receivables management processes. Knowledge of the WEBCON BPS platform. Experience analysing system integrations and end-to-end processes. Experience working in an international environment.

We are looking for a Tender / Bid Manager to join our team and take ownership of finding and managing new business opportunities through RFPs, RFQs, tenders, and other procurement opportunities in the U.S. market.

The main focus of this role is to identify relevant opportunities, analyze requirements, determine whether we are a good fit, and coordinate the preparation and submission of competitive technical and commercial proposals together with our internal team.

What we are looking for

• 2+ years of experience in Project Management, Business Analysis, Presales, Business Development, or a related role in IT.
• Practical experience working with RFP, RFQ, RFI, or tender documentation.
• Experience analyzing requirements and assessing whether an opportunity is worth pursuing.
• Strong organizational and project coordination skills.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to work with complex documentation.
• Strong analytical and structured thinking.

• English — at least B2+

   

Will be a strong plus

• Will be a strong plus
• Background in U.S. government procurement or work with public-sector clients.
• Familiarity with U.S. federal RFPs and procurement platforms.
• Background in IT outsourcing, software development, or technology companies.
• A background in Business Analysis, Project Management, Presales, or Business Development.
• Ability to prepare and present demos, PoCs, or solution concepts.

• Ability to support projects from proposal/award through delivery.

   

Location

U.S. or Canada

Remote position.

What you will do

RFP & Opportunity Research

• Monitor U.S. government procurement platforms and other relevant sources to identify suitable RFPs, RFQs, RFIs, and IT opportunities.
• Research and qualify potential opportunities based on our expertise, capabilities, previous experience, and available resources.
• Analyze RFP documentation, including scope of work, technical and business requirements, eligibility criteria, deadlines, and evaluation criteria.
• Assess whether the company meets the requirements and make Go / No-Go recommendations.
• Identify potential risks, gaps, and requirements that need clarification before submission.

• Maintain a structured pipeline of relevant opportunities and track their status and deadlines.

   

Proposal & Bid Management

• Coordinate the RFP response process from qualification through final submission, working closely with cross-functional teams throughout the process.
• Develop proposal plans, timelines, and internal deadlines in collaboration with the relevant team members.
• Work collaboratively with developers, designers, QA, PMs, technical specialists, and management to prepare proposals and ensure all requirements are addressed.
• Analyze and structure customer requirements into clear high-level functions and areas, helping the internal team understand the scope and key expectations. 
• Collect and structure the necessary technical, commercial, and company information.
• Coordinate the preparation of technical and commercial proposals, presentations, case studies, and other required documentation.
• Ensure that all requirements are addressed and that submissions are complete, accurate, and delivered on time.

• Analyze won and lost opportunities and provide insights that can improve future bid strategy.

   

Solution & Demo Preparation

• Work with the technical team to develop the proposed solution based on the customer's requirements.
• Coordinate the preparation of demos, prototypes, or proof-of-concepts when required.
• Help structure the company's vision and proposed approach for the customer.
• Prepare presentation materials and executive summaries.

• Participate in customer meetings, clarification sessions, and proposal presentations together with technical and management representatives.

   

Project Management - Plus / Potential Growth Area

Our primary focus for this role is RFP and Bid Management. However, experience in Project Management or Business Analysis will be a strong advantage. In case of a successful bid, there may be an opportunity to continue working with the project, supporting or taking ownership of its delivery together with the team.

This means the role can potentially grow from opportunity identification and proposal management into project delivery and client management.

Why join us?

• Work with U.S. government and enterprise technology opportunities.
• Have a direct impact on the company's business development and growth.
• Work closely with experienced technical and management teams.
• Have a high level of ownership and autonomy.

Project Description:

Reporting and Analytics BI team covers company-wide corporate reporting needs. Interacting with internal clients (Luxoft Executive, Engineering and Corporate functions management teams) we build Tableau reporting and data analysis covering different internal Luxoft processes and practices.
Our work is not just to produce dashboards and code, but, together with the business, dive into the essence of key processes and create an advantage for the company in the global market using data-driven decision making. The results energize us to set the bar higher and build best-in-class BI Project.
Our team is around 20 people and looking to expand. We use Tableau / Power BI as the main dashboarding tools and connect MS SQL database where we store most of the data

Responsibilities:

BI Reports Development
• Exploring the data from corporate systems and development the layer of reliable data sources together with the DWH team
• Design & development of outstanding dashboards and performing UAT with a customer
• Taking care of technical documentation that really helps customers to understand reports and allows the team to manage the content in efficient way
• Release preparation and presenting results to end-users
Project management
• Take part in regular syncs with customers on backlog prioritization, blockers, and fast-tracks resolving
• Take part in collecting and merging requirements from different customer groups
Development of data & analytics services
• Drive companywide projects like data catalog, self-service BI, glossary etc.
• Work on BI efficiency initiatives like access management and design excellence
• BI Governance - monitoring of background tasks (extracts, subscriptions, etc.), reports adoption & user's behavior

Mandatory Skills:

Analyst-engineer-dashboardologist-designer - all qualities are presented and one is pronounced
2+ year hands on experience with one of BI tools such as Tableau, Qlik, Power BI, etc.
Strong skills in SQL
Bachelor's Degree or higher education level
Strong data analysis skills
Good presentation and data visualization skills
Great attention to details, structured and analytical approach, critical and logical thinking

Nice-to-Have Skills Description:

Practical experience with other BI tools such as Qlik, Power BI, etc.

We are the creators of a new fintech era!

Our mission is to change this world by making blockchain accessible to everyone in everyday life. The team in Ukraine is part of the global WhiteBIT team, which unites more than 1,200 professionals worldwide. Each of our employees is fully engaged in creating a new world order in the Web3 era.

We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell,FACEIT and VISA.

Requirements:

• 4+ years of experience as a Business Analyst, Finance Systems Analyst, Accounting Systems Analyst, ERP Business Analyst, Finance Transformation Analyst, or similar.
• Strong understanding of accounting and finance processes.
• Experience with finance/accounting systems or ERP systems.
• Understanding of:

-General Ledger;

-Chart of Accounts;

-Journal entries;

-Accounts Payable;

-Vendor bills;

-Payments;

-Bank reconciliation;

-Month-end close;

-Management reporting;

-Budget vs actuals.

• Experience documenting business requirements, functional specifications, process flows, user stories, and acceptance criteria.
• Experience with system integrations, data mapping, batch imports, APIs, or data migration.
• Understanding of source of truth, reconciliation, audit trail, data ownership, and financial controls.
• Ability to work with Finance, Accounting, Tech, Data, Treasury, Compliance, and external implementation partners.
• Strong analytical, communication, and documentation skills.

Responsibilities:

• Gather, analyze, and document finance and accounting requirements.
• Map current-state and target-state finance processes.
• Translate Finance needs into functional specifications, user stories, and acceptance criteria.
• Support implementation of finance system workflows for GL, Chart of Accounts, journal entries, vendor bills, payments, bank reconciliation, cost centers, budgeting, reporting, and month-end close.
• Work with Tech and Data teams to define finance-related integration requirements.
• Help define source systems, data ownership, required fields, batch logic, source references, error handling, retry logic, and audit trail requirements.
• Support creation and maintenance of:

-Source of Truth Matrix;

-Accounting Event Matrix;

-Integration Data Contract;

-Reconciliation Matrix;

-Reporting Requirements;

-UAT Scenarios;

-Decision Log.

• Define reconciliation requirements for trading fees, PSP settlements, bank statements, fiat flows, crypto balances, network fees, client assets/liabilities, and company own funds.
• Help ensure finance system entries can be traced back to source systems, source batches, reports, or data warehouse references.
• Prepare UAT scenarios and support Finance users during testing.
• Document issues, risks, dependencies, assumptions, and change requests.
• Help protect MVP scope and challenge unclear or overly broad requirements such as “import all transactions into the finance system.”
• Support go-live readiness, cutover preparation, and post-go-live stabilization.

Would be a plus

• Previous accounting or bookkeeping experience.
• Experience in fintech, crypto, payments, banking, brokerage, trading platforms, or PSP integrations.
• Experience with high-volume transactional systems.
• Experience with multi-currency finance.
• Experience with bank and PSP settlement reconciliation.
• Experience with client funds, client liabilities, wallets, custody, or treasury flows.
• Basic SQL knowledge.
• Experience with audit preparation or regulated financial environments.

Working terms

Achieve Big Goals With Us:

• We provide everything you need for success.
• Modern equipment.
• Сomfortable working conditions, and an inspiring environment to help you thrive.

Work-Life Balance Matters:

• 24 сalendar days break for rest.
• Additional days off for national holidays.

Driven by development:

• Access to exclusive crypto education courses.
• Opportunities for external training.

Global Collaboration:

• Work alongside professionals from around the world, exchange experiences, and contribute to unique projects.

Care Beyond Work:

• We provide time and support during life’s most important moments.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!

Let’s Build the Future Together!

We are looking for a Business Analyst to join our team and work on international eCommerce projects.

You will work closely with clients, product stakeholders, designers, and development teams to understand business needs, translate them into clear requirements, and support the delivery of effective eCommerce solutions.

📍 Requirements
— 2+ years of commercial experience as a Business Analyst in IT
— Experience working with eCommerce projects or products
— Strong experience in requirements gathering, analysis, and documentation
— Ability to translate business needs into clear functional and technical requirements
— Experience creating user stories, use cases, acceptance criteria, and functional specifications
— Understanding of business process analysis and process mapping
— Experience working directly with clients and multiple stakeholders
— Upper-Intermediate or higher English level

✌️ Nice to have
— Experience with eCommerce platforms such as Adobe Commerce / Magento, Shopify, Salesforce Commerce Cloud, or similar
— Experience with pre-sales activities

📌 Responsibilities
— Communicate with clients and stakeholders to identify business needs and project requirements
— Conduct requirements gathering and analysis sessions
— Translate business requirements into clear specifications, user stories, and acceptance criteria
— Analyze and document existing and future business processes
— Collaborate with developers, QA engineers, designers, project managers, and other team members
— Clarify requirements throughout the development lifecycle

Job Description

• Proven ability to elicit and document business rules embedded in legacy applications.
• Experience analysing incident/ticket history to establish operational baselines and pain points.
• Skilled at facilitating functional discovery workshops with mixed business and technical stakeholders.
• Able to define and baseline SLAs, KPIs, and success metrics for a support engagement.
• Comfortable using AI tooling to accelerate analysis while verifying outputs against source data.
• Work on legacy or mission-critical systems.

Job Responsibilities

• Lead functional discovery workshops to map what the mainframe applications do from a business perspective.
• Document critical business rules, batch dependencies, and functional pain points tied to legacy code.
• Analyse incident and backlog history, using AI-assisted clustering where useful, to establish a current-state support baseline.
• Define SLA, KPI, and success-metric baselines for the proposed maintenance model.
• Triage and prioritize candidate use cases for the maintenance pilot by business impact.

• Consolidate current-state findings into the assessment deliverables alongside the architect.

   

Department/Project Description

The engagement supports a maintenance assessment and advisory for a legacy mainframe environment built primarily on COBOL, running mission-critical batch and online workloads. The objective is to establish a fact-based understanding of the current application estate and its support model, and to define a scoped, low risk maintenance pilot as the basis for a potential longer term managed services engagement.

The initial advisory phase is an assessment structured in three stages: a scope-alignment workshop to agree services, ownership, and boundaries; a current-state assessment of the code estate, data, batch/online flows, operations, and ticket history to establish baselines and pain points; and a pilot-identification stage to prioritize candidate use cases and define objectives and success metrics. The phase is diagnostic in nature — it covers evaluation, characterization, and effort estimation only, with no code remediation or production changes performed during assessment. Success depends heavily on timely access to client subject-matter experts and to the target environment.

Job Description

• Proven ability to elicit and document business rules embedded in legacy applications.
• Experience analysing incident/ticket history to establish operational baselines and pain points.
• Skilled at facilitating functional discovery workshops with mixed business and technical stakeholders.
• Able to define and baseline SLAs, KPIs, and success metrics for a support engagement.
• Comfortable using AI tooling to accelerate analysis while verifying outputs against source data.
• Work on legacy or mission-critical systems.

Job Responsibilities

• Lead functional discovery workshops to map what the mainframe applications do from a business perspective.
• Document critical business rules, batch dependencies, and functional pain points tied to legacy code.
• Analyse incident and backlog history, using AI-assisted clustering where useful, to establish a current-state support baseline.
• Define SLA, KPI, and success-metric baselines for the proposed maintenance model.
• Triage and prioritize candidate use cases for the maintenance pilot by business impact.

• Consolidate current-state findings into the assessment deliverables alongside the architect.

   

Department/Project Description

The engagement supports a maintenance assessment and advisory for a legacy mainframe environment built primarily on COBOL, running mission-critical batch and online workloads. The objective is to establish a fact-based understanding of the current application estate and its support model, and to define a scoped, low risk maintenance pilot as the basis for a potential longer term managed services engagement.

The initial advisory phase is an assessment structured in three stages: a scope-alignment workshop to agree services, ownership, and boundaries; a current-state assessment of the code estate, data, batch/online flows, operations, and ticket history to establish baselines and pain points; and a pilot-identification stage to prioritize candidate use cases and define objectives and success metrics. The phase is diagnostic in nature — it covers evaluation, characterization, and effort estimation only, with no code remediation or production changes performed during assessment. Success depends heavily on timely access to client subject-matter experts and to the target environment.

We are looking for a skillful Senior Business Analyst to join our team.

About the project

As a Senior Business Analyst, you will be at the forefront of the business transformation and expansion, working with multiple work streams and stakeholders. This is a tremendous opportunity to prove yourself and unlock the new growth frontiers.

Responsibilities

Captures requirements from business stakeholders and prepares user stories with detailed acceptance criteria.

Drive an MVP mindset across the team to ensure that the definition of minimum value and user-testable team outputs.

Work closely with the technology team to ensure the delivery of User Value in line with User Story goals.

Support a shared understanding of User Stories across the team, particularly why they are valuable/prioritised.

Ensure the roadmap is aligned with backlog priorities.

Requirements

Solid understanding of the MVP mindset, understanding the value of short-term planning

At least 3 years of experience working in an Agile environment (Scrum / Kanban / SAFe / LeSS).

Experience with writing User Stories, and decomposing work to drive prioritisation.

Strong communication skills with the ability to communicate complex messages and trade-offs, telling a compelling story.

Comfortable with processes/ technology/IT to understand and help solve problems with the technical team(s), addressing their concerns.

Strong leadership and influencing skills, with confidence in explaining complex processes or technical details to diverse groups of people.

Strong problem solver who can lead the team and push the solution and progress.

It would be a big plus: experience in the Retail domain.

Polish fluent, Upper intermediate English level.

Ukrainian is nice to have.

We offer

A competitive salary and a good compensation package

Flexible and personalised career growth

Paid vacation days, sick leaves, and days off

Corporate events and team buildings

Required Skills

🔹Knowledge of the Business Analysis basics

🔹Strong critical thinking skills

🔹Superb communication skills

🔹Good organizational and leadership instincts

🔹Upper-intermediate English level (speaking and writing)

Personal qualities

🔹You are detailed-oriented and passionate about the quality of your results

🔹You are constantly learning new trends in IT business analysis and management

🔹You have high empathy and deep understanding of the needs of the people around you

🔹You are easygoing and professional: punctual, balanced, with good self-management abilities

Skills that will be an advantage

🔹Technical Background (QA, design, development, etc.)

🔹Management experience not related to IT

We offer

On the Internship (duration: up to 2-3 months - depends on your performance)

🔹Individual training conducted by a lead Business Analyst

🔹Course that covers all the bases and targets real-life scenarios

🔹Practical tasks with gradually increasing complexity on several projects

🔹Guided participation in a BA service interacting with clients and engineers

🔹Experience exchange practice to learn from other BA specialists
🔹Scholarship per every month of internship 

After the Internship

🔹The position of Junior Business Analyst in the company
🔹Personalized professional development plan to the Middle and Senior levels

🔹Continuous professional training focused at enhancing BA / BI / PdM / PM skills

🔹Further individual mentoring, continuous knowledge sharing, and BA workshops

🔹A variety of challenging projects and the highly-skilled engineering team

🔹Open environment that facilitates professional freedom and growth

Benefits

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals

Professional

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠

Responsibilities

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analyzing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team! 

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

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Building products used by millions of people requires more than collecting requirements — it takes the ability to connect business goals, user needs, and technical solutions into a clear product vision. In this role, you’ll work closely with product managers, developers, designers, and stakeholders across the business, helping transform ideas into scalable product solutions. You'll play a key role in shaping product functionality, optimizing workflows, and ensuring that teams stay aligned throughout the entire development lifecycle.

In this role, you will

• Gather, analyze, and document business, product, and user requirements for new features and product improvements
• Collaborate with stakeholders to understand business objectives, identify opportunities, and align product initiatives with strategic goals
• Define and refine business processes, user journeys, workflows, user stories, and acceptance criteria
• Work closely with development teams throughout the delivery lifecycle to ensure requirements are clearly understood and implemented
• Coordinate feature delivery activities, support release planning, and facilitate communication between cross-functional teams
• Maintain product documentation, ensuring requirements, specifications, and business rules remain accurate and up to date
• Provide regular updates, insights, and recommendations regarding product progress, risks, and opportunities
• Support system integrations and participate in solution design discussions to ensure business needs are effectively addressed

It’s all about you

• 2+ years of experience as a Business Analyst or Product Owner within software development environments
• Strong understanding of business analysis practices, business process modeling, requirement management, and Agile methodologies
• Proven experience gathering, documenting, and managing functional and non-functional requirements
• Strong experience writing user stories, use cases, acceptance criteria, and product documentation
• Understanding of product metrics, A/B testing, and data-driven decision making
• Experience coordinating feature delivery, including cross-team communication, release planning participation, and requirement clarification
• Strong practical experience using AI tools to improve business analysis activities, requirement management, documentation, and productivity
• Proficiency with Jira, Confluence, or similar collaboration and project management tools
• Excellent communication and stakeholder management skills with the ability to work effectively with both technical and non-technical audiences
• Strong analytical thinking, attention to detail, and problem-solving skills
• Ability to manage multiple priorities and work effectively in a fast-paced product environment
• Proactive mindset with a strong sense of ownership and accountability

Would be a plus

• Practical experience working with third-party integrations, APIs, and external 
• Previous experience in QA, Technical Support, or Software Development roles
• Experience working with high-load consumer products, subscription-based services, social platforms, or digital products with large user bases

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Final  interview
• Reference check
• Offer

Description of the Project & Team:

We are looking for a strong, proactive, and autonomous Business Analyst to join our core team as part of our strategic capability expansion and overall growth. This is a core team position aimed at driving long-term scaling, rather than a single-project assignment.

Our team designs and delivers large-scale digital solutions in eGov (e-Governance) and public sector transformations. The scope covers the full project lifecycle: from active participation in Pre-sales and Discovery phases to solution design, requirement handoff to development teams, and release support.

Team & Culture:

Our cross-functional team consists of PMs, Solution Architects, Developers, and QA engineers. We value adaptability, openness to modern technologies (including AI-assisted requirements engineering), and a high level of personal accountability. We are seeking a specialist with a strong "hands-on" mindset — someone with a solid professional foundation who enjoys working with requirements directly, takes ownership of decisions and risks under uncertainty.

Responsibilities:

Analysis & Process Modeling

• Elicit and analyze client business processes.
• Construct process models in BPMN 2.0 (AS-IS / TO-BE).
• Identify logical deadlocks, constraints, and edge cases.

Requirements Engineering

• Articulate and formalize clear, measurable functional and non-functional requirements (NFRs).
• Decompose requirements into User Stories with Acceptance Criteria (using modern syntaxes such as EARS, BDD, or standard specifications).

AI-Assisted Optimization

• Leverage modern AI tools and copilots (e.g., Kiro, LLM prompt engineering) to accelerate requirements generation, documentation, and validation.

Pre-sales & Discovery Participation

• Actively participate in Pre-sale activities and Discovery phases (RFP/RFI analysis, high-level scope estimation, client workshops, and solution vision drafting).

Requirements Life Cycle & Change Management

• Maintain requirement traceability throughout the project lifecycle.
• Conduct Impact Analysis for incoming change requests.
• Manage product backlogs.

Communication & Stakeholder Management

• Facilitate Discovery sessions and interviews.
• Resolve requirement conflicts.
• Bridge the gap between business stakeholders and technical delivery teams.

Required Qualifications:

Experience

• 3+ years of hands-on experience as an IT Business Analyst on complex Enterprise or Web projects.

Professional Certification

• Professional Business Analysis certification (IIBA: ECBA / CCBA / CBAP, PMI-PBA, or BCS Diploma in Business Analysis) will be a very big plus.

Technical & Analytical Skills

• Advanced knowledge of BPMN 2.0 process modeling and familiarity with object-oriented modeling (UML).
• Hybrid Delivery Experience: Proven ability to bridge the gap between fixed-scope contractual specifications (e.g., regulatory requirements, formal Statement of Work) and iterative Agile delivery (Scrum/Kanban, User Stories, Acceptance Criteria).
• Understanding of API architecture (REST/JSON), data mapping, and basic database design concepts.

Mindset & Soft Skills

• High Level of Ownership: Self-driven, self-motivated, autonomous, with a strong readiness to make decisions, take initiative, and manage risks.
• High Learning Agility: Ability to quickly master new domains, technologies, business frameworks, and analytical approaches.
• Excellent communication, facilitation, and conflict-resolution skills.
• A team-oriented mindset.

Languages & Mobility

• English proficiency at Upper-Intermediate (B2+) to Advanced (C1) level (confident in conducting technical and business discussions).
• Readiness for potential short-term international business trips.

Desired Qualifications:

Education & Background

• University degree in System Analysis (124), Information Systems & Technologies (126), Computer Science (122), Business Informatics, or Economics.
• Graduation from top technical universities (e.g., KPI/IPSA, NaUKMA, UCU, Lviv Polytechnic, KNEU, or similar benchmark institutions) is considered a strong plus.

Note: Candidates with non-IT or economic educational backgrounds (e.g., background in business consulting with a successful transition into IT Business Analysis and relevant experience) are equally welcome to apply.

Domain Expertise

• Practical background in eGov (e-Governance), public sector projects, or large-scale digital transformations.

Pre-sales Experience

• Experience in preparing materials for the Pre-sale stage (RFP/RFI processing, high-level scope estimation, proposal preparation).

Advanced AI & Syntax Tooling

• Hands-on experience with AI tools for BA automation (e.g., Kiro, Claude/ChatGPT prompt engineering) and formal requirement syntax formats such as EARS (Easy Approach to Requirements Syntax).

What We Offer:

• Opportunities for professional growth and career development.
• Remote or office-based work options.
• Stable, long-term employment.
• Comprehensive medical insurance.
• Legal support services.
• Paid annual leave and sick leave.

Your future responsibilities:

• Gathering, eliciting customer needs, and analyzing requests regarding the Core Banking System (CBS), its features, and processes
• Participating in the design of IT architectural solutions, assisting in the preparation of test scenarios and executing test tasks as needed, analyzing errors and issues in the production environment, and preparing data fixes, hotfixes, data selections, and reports as required
• Providing consultations and support to the Bank's departments regarding systems and processes within the Department’s scope of responsibility

Your skills and experience:

• Complete higher education (Bachelor's, Master's, or Specialist degree) in a relevant field or specialty
• 1+ years of relevant professional experience in the banking sector or closely related fields
• Fundamental knowledge of IT
• Basic knowledge of SQL
• Knowledge of methodologies: Scrum, Kanban, Lean, TDD, BDD, etc.
• Mandatory knowledge of the SDLC (Software Development Life Cycle) process
• Proficiency with tools: Jira, Confluence
• Knowledge and understanding of banking products and banking transaction technologies
• Understanding and practical application of modern system and business analysis practices and methodologies
• Knowledge of and ability to manage requirements and expectations of customers and stakeholders
• Proficiency in the state language (Ukrainian) and English at a technical and conversational level
• Strong communication skills, effective interpersonal communication, and conflict resolution skills
• Readiness to learn new processes (technologies) with their subsequent support

Will be a plus:

• Knowledge of the architecture and functionality of standard Core Banking Systems (CBS)
• Knowledge of the basics of bank accounting and the financial services market
• Knowledge of the lending area and banking sector and banking products

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional "maternity leave" for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank's veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans' return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

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Твої майбутні обов’язки: 

• Збір, виявлення потреб замовників, аналіз запитів щодо АБС та його функцій, процесів
• Участь у проектуванні ІТ архітектурних рішень, участь в підготовці тестових сценаріїв та за необхідністю виконання тестових завдань, аналіз помилок та проблем на промисловому середовищі, підготовка дата-фіксів, хот-фіксів, вибірок,  звітів за потреби
• Надання консультацій, підтримки підрозділам Банку щодо систем та процесів в зоні відповідальності Департаменту

Твій досвід та навички:

• Повна вища освіта (бакалавр, магістр, спеціаліст) за відповідним фахом або напрямом підготовки
• Досвід роботи за фахом та на відповідних посадах в банківській сфері або близької до неї діяльності від 1 року
• Фундаментальні знання в області ІТ
• Базові знання SQL
• Знання методологій: Scrum, Kanban, Lean, TDD, BDD, тощо
• Обов'язкові знання процесу SDLC
• Володіти інструментами: Jira, Confluence
• Знати та розуміти банківські продукти та технології проведення банківських операцій
• Розуміти та використовувати сучасні практики та методології системного та бізнес-аналізу
• Знати та вміти управляти вимогами та очікуваннями замовників, зацікавлених осіб
• Знати державну мову та англійську мову на технічному рівні та на рівні побутового спілкування
• Добре розвинені комунікаційні навички, навички ефективного спілкування, вирішення конфліктних ситуацій
• Бути готовим освоювати нові процеси (технології) із подальшим їх супроводженням

Буде плюсом:

• Знання архітектури та функціоналу стандартних АБС систем Банку
• Знання основ банківської бухгалтерії,  ринку фінансових послуг
• Знання кредитного напрямку, банківськіх продуктів

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку 
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий «декрет» для татусів, та матеріальна допомога для батьків при народженні дітей  
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі 
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги – це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах 
• Кар'єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)