Jobs at Djinni

We’re looking for an experienced Customer Support & Success Manager with strong communication skills to join our team for the evening shift (approx. 2:00 PM – 11:00 PM UTC). This is a fully remote position.
The ideal candidate has at least one year of experience in customer-facing roles, is confident in conducting support and success calls in English (a must), and is comfortable working independently during evening hours. If you’re proactive, detail-oriented, and passionate about helping users succeed — we’d love to hear from you.Requirements
 

• Proficiency in English (written and spoken) at a minimum B2 level.
• At least 1 year of experience in customer support or customer success roles.
• Strong skills in diagnosing and troubleshooting software, network, and system issues.
• Expertise in Google Drive, Docs, Sheets, and Forms.
• Exceptional attention to detail.

Would be a plus
 

• Familiarity with cloud storage platforms like Amazon S3 and Dropbox.
• Experience with tools such as HubSpot, Jira, Intercom, or similar CRM/email/chat support systems.
• Strong empathy and active listening skills when addressing customer concerns.
• Ability to thrive in a fast-paced environment and maintain composure under pressure.

Responsibilities
 

• Respond to customer inquiries through chat, email, and video calls.
• Reproduce and document user-reported issues in a test environment.
• Improve and expand the Help Center to promote customer self-service.
• Conduct product training sessions to showcase key features and help customers optimize the solution for their needs.
• Initiate outbound chats and emails to boost product activation and adoption, as well as drive upsell and cross-sell opportunities.
• Gather customer feedback and pass it to the product team to support continuous improvement.

Who we are
Pics.io is a digital asset management (DAM) platform that helps teams organize, manage, and collaborate on their media files stored in Google Drive, Amazon S3, or internal storage. We serve businesses of all sizes across industries, offering powerful tools for file organization, sharing, tagging, AI-assisted search, and workflow automation — all in one intuitive interface.If this sounds like a good fit and you’re excited to join our team — we’d love to hear from you!
P.S. As a quick attention test, please start your message with “Hello 5” so we know you read the full description.

Be a part of the next AI-powered development tools redefining software engineering.Collaborate with top-tier engineers and AI specialists.Solve complex challenges in a fast-paced, growing company.Enjoy a fun work environment, and exciting opportunities as we rapidly expand.Gain exposure to cutting-edge tech while we expand weekly!
 

Responsibilities:

You’ll play a key role in designing and developing software, balancing backend and frontend development. Responsibilities include architecting scalable backend services, optimizing cloud-based solutions, and building interactive UI components and IDE plugins. Solve challenges like parsing large codebases, integrating AI assistants, and optimizing performance.
 

Preferred Qualifications:

-5+ years in full-stack engineering, with strong backend and frontend experience.

-Startup experience is a must.

-Strong experience with cloud architectures and AWS services.

-Experience with Infrastructure as Code (IAC) tools such as Terraform or Pulumi.
-Deep expertise in React, TypeScript, and modern frontend architectures.

-Experience working with CI/CD pipelines, automated testing, and modern development workflows.
 

Advantage: Experience with Python.

Help shape the future of game dev productivity with UnitAI.net

About UnitAI

UnitAI.net is an AI assistant built natively for Unity developers. We turn painful, repetitive tasks — like finding scripts in scenes or writing boilerplate — into instant, intelligent actions. With support for Ollama local models, visual file explorers, and code-editing prompts directly inside Unity, we’re redefining how developers interact with their tools.

We’re growing fast and looking for a Developer Advocate who loves building with Unity, speaks the language of devs, and wants to help others get more out of their day with AI.

🎯 What You’ll Do

• Be the voice of the developer: gather feedback, share insights, and help shape the product roadmap.
• Create high-quality tutorials, demos, livestreams, and blog posts showing off UnitAI’s capabilities.
• Engage with the Unity dev community on Discord, Twitter/X, Reddit, forums, and events.
• Collaborate with the dev team to translate user needs into features — and celebrate what we ship.
• Help onboard new users with documentation, onboarding flows, and example projects.

💡 You Might Be a Fit If You…

• Are fluent in Unity and C# workflows, and love teaching others how to build smarter.
• Are excited about AI tools like Ollama, GPTs, and how they can fit into real-world dev pipelines.
• Enjoy content creation (YouTube, TikTok, X, blogs) or are eager to start.
• Have a public voice or want to build one as a respected advocate in the game dev space.
• Want to join a tight, fast-moving team building real tools, not hype.

🌍 What We Offer

• Remote-friendly with async flexibility
• Direct impact on a rapidly growing product
• Early-stage equity/options
• A small, focused team that listens and ships fast

📬 How to Apply

Send a short note or video showing something you’ve built, written, or recorded — or just share why you’re excited about AI + Unity. Bonus if you include feedback on UnitAI or ideas you’d want to try!

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.
 

FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.

Main areas of work:

• Betting/Gambling Platform Software Development — software development that is easy to use and personalized for each customer.
• Highload Development — development of highly loaded services and systems.
• CRM System Development — development of a number of services to ensure a high level of customer service, effective engagement of new customers and retention of existing ones.
• Big Data — development of complex systems for processing and analysis of big data.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

Responsibilities:

• Developing and design the math side of casino games, mostly slot machines
• Determine and calculate the probabilities, build game behavior and properties
• Cooperate with product managers and developers
• Come up with new and innovative ideas and also be aware of existing features in the industry
• Maintenance of existing games
• Work closely with development teams

Requirements:

• BS/MS degree in Mathematics, statistics or similar disciplines with a very strong mathematical skill
• Experience in gaming industry 2+ years
• Extremely details oriented, fast learning and highly motivated person
• Creative, productive, working as part of a team, responsible
• Basic programming knowledge
• Advanced programming — advantage
• Strong communication skills

We offer:

• 30 day off — we value rest and recreation;
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership;
• Remote work or the opportunity — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station);
• Flexible work schedule — we expect a full-time commitment but do not track your working hours;
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

During the war, the company actively supports the Ministry of Digital Transformation of Ukraine in the initiative to deploy an IT army and has already organized its own cyber warfare unit, which makes a crushing blow to the enemy’s IT infrastructure 24/7, coordinates with other cyber volunteers and plans offensive actions on its IT front line.

About Wix

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As a Senior Server Engineer, you'll design, develop, and optimize scalable server solutions, collaborate with cross-functional teams, and implement cutting-edge AI methodologies to enhance customer care products. In your day-to-day, you will: 

• Conduct research and experiments to explore innovative AI methodologies and incorporate cutting-edge models into customer care products
• Take responsibility for the entire lifecycle of feature developments, from initial discussions with product teams, defining requirements and providing estimates, to actual coding in collaboration with the team, monitoring performance and delivering robust solutions to end-users
• Optimize system performance, reliability, and stability, ensuring our service remains seamless and accessible 24/7
• Participate in technical discussions to improve existing architecture and developer experience
• Collaborate extensively with Business Analysts, Data, Product, and Platform teams, utilizing a data-driven approach to solve ambiguous user problems and ensure the server infrastructure optimally supports product features and user experience

Requirements

• 5+ years of experience as a Server Engineer
• Experience in designing and maintaining highly scalable, loosely coupled server solutions, following best practices and standards
• Proven experience leading technical discussions, conducting design reviews, and collaborating effectively with cross-functional teams to drive architectural decisions and resolve complex engineering challenges
• Experience with Vespa or similar large-scale search and ranking engines (e.g., Elasticsearch, Solr, Weaviate) for real-time data retrieval, vector search, or personalized content delivery
• Proficiency with Large Language Models, including prompt engineering, fine-tuning, automatic evaluation, and Retrieval-Augmented Generation (RAG) – an advantage
• Passion for product development and understanding of business objectives and goals
• Advanced English proficiency

About the Team

We are Wix's Backend Engineering Guild. We provide integrated tools for microservice development within Wix to help improve developer productivity and best practices. These tools streamline the development process and reduce cognitive load allowing Wix Engineers to concentrate on their domain, architecture, and business logic. To handle high-scale traffic (over 500B HTTP requests per day) and 500+ daily deployments, our team of 500 Backend Engineers runs production across 19 distributed data centers and cloud vendors worldwide.

Who We're Looking For

An active B2B Sales Manager who is ready to search for new clients, conduct negotiations, present cutting-edge logistics solutions, and build long-term partnerships in the U.S. market.

Key Responsibilities:

• Search for new B2B clients (manufacturers, distributors, logistics companies, brokers)
• Establish contact via email, phone, or Zoom; deliver effective presentations of the company's services
• Identify client needs and prepare personalized commercial offers
• Conduct negotiations, close deals, and sign contracts
• Build long-term client relationships and drive repeat sales (upsell, cross-sell)

Requirements:

• English — Advanced (C1) level: confident in both spoken and written business communication
• 2 years of B2B sales experience (preferred)
• Practical understanding of logistics, freight transportation, or international brokerage
• Knowledge of the U.S. logistics market is a plus
• Strong negotiation skills with executives (CEO, COO)
• High level of independence, responsibility, proactivity, and results orientation

Working Conditions:

• Schedule: Day shift from 3:00 PM to 11:00 PM (aligned with U.S. market hours)
• Office: Comfortable workspace near Vasylkivska metro station, Kyiv
• English classes twice a week to improve communication skills
• Clearly structured professional development plan
• Paid sick leaves
• Compensation: Fixed salary of $1000 + profit-based commission — unlimited

Benefits:

• Competitive salary with growth potential
• A team that values initiative, transparency, and accountability
• Real impact on business development — your results drive the company’s success
• 15 paid vacation days + all U.S. public holidays
• Option to take additional days off and sick leave without a doctor’s note — trust and flexibility
• Access to a corporate psychologist for mental health support
• Paid training and onboarding — we invest in your growth from day one
• Pet-friendly office — your furry friends are welcome
• Be part of a company that's redefining logistics in the U.S.

🚛 Turbo XPD is next-generation logistics. If you're ready to sell services that businesses truly need and want to grow with a driven team — we’re waiting for you!

Our company Strikersoft with offices in Kyiv, Stockholm, Bucharest and 13 years history, is expanding the team and looking for an Engineer interested in Artificial Intelligence for an AI solution for Healthcare.

1. Project description

Strikersoft is advancing its Edge AI research program with exciting projects planned for the next five years. We aim to develop an effective system for rescue missions in natural and man-made disasters. Our goal is to create a highly effective solution that integrates vital health data from contactless technologies like camera etc.

Join us in shaping the future of disaster response with innovative technology that makes a real difference.

2. Your Role

As an Engineer in our cross-country team, you will focus on AI model development and integrating software algorithms into FPGA prototypes. You will collaborate continuously with a professor’s team at KTH, the Royal Institute of Technology (Stockholm, Sweden). 

Your responsibilities will include:

• Representing Strikersoft within the KTH and Sweden consortium, by offline/online communication and reporting.
• Participating in educational activities at KTH.
• Developing AI software in close collaboration with other members of the Strikersoft IoT/AI lab.
• Contributing to Strikersoft’s knowledge base, including code repositories, technical documentation, and scientific papers.
• Driving innovation and sharing your expertise with lab members.
• Forming and managing a proprietary dataset to support AI model development.

Place: We are considering candidates in Ukraine who can travel at least once a month to Kista (Stockholm, Sweden).

3. Your skills and experience

We are looking for an Engineer with a strong interest in AI, mathematics, computer science and scientific aspects of these subjects. You have a master’s degree computer science and/or electrical engineering or equivalent.

Your strength lies in seeing the big picture specific to use cases and customer focus. You are thorough with a mindset of delivering quality over quantity, as well as having strong communication skills. As a person you are driven, eager to develop yourself further and, team focused.

During the recruiting process, candidates will be assessed upon their abilities below:

• Effective collaboration with others while maintaining the ability to work autonomously and seek support or guidance as needed.
• Maintaining a professional approach in all aspects of work.
• Ability to meet deadlines consistently while managing time effectively.
• Proactive Risk Management — identifying and escalating risks early to ensure timely resolution and avoid potential issues.
• Can analyse and work with complex issues.
• Have a strong background in mathematics, digital design, hardware description languages and machine learning algorithms.
• Open-Source Development.
• Programming languages such as Python, C++, VHDL/Verilog
• Mandatory to write and speak English well.

4. What you will be a part of

KTH Royal Institute of Technology in Stockholm is the Swedish coordinator for these projects. KTH makes the HW framework for silicon chip production based on their SiLago framework. Strikersoft works very close with KTH. KTH is one of Europe’s leading technical and engineering universities, as well as a key centre of intellectual talent and innovation. KTH is Sweden’s largest technical research and learning institution and home to students, researchers, and faculty from around the world. The research and education cover a wide area including natural sciences and all branches of engineering, as well as architecture, industrial management, urban planning, history and philosophy.

Chips Joint Undertaking (Chips JU) is a European partnership program under Horizon Europe and a further development and expansion of Key Digital Technologies JU. The main task of the program is to implement the European Chips Act, which will strengthen Europe’s competitiveness in semiconductor technologies for Edge AI applications. The program contains many multi-international, multi partner projects.

5.  What we offer

• The possibility to study and work in a dynamic and international research environment in collaboration with industries and prominent universities from all over Europe.

   

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.
3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
If you are looking for stability in your future, we are the right place for you.

TRIOS intraoral 3D scanner is one of 3Shape’s most well-known and innovative products in the field of digital dentistry. It was one of the first intraoral scanners to use advanced 3D scanning technology to create digital impressions of a patient's teeth and gums. This innovation allowed dental professionals to capture more accurate and detailed images of the oral cavity, which could then be used to create precise dental restorations, such as crowns, bridges, and implants.

The TRIOS scanner's accuracy and efficiency have also made it a step in the dental industry. It allows dentists and dental technicians to work more quickly and precisely, reducing the time patients spend in the chair and improving the quality of their care. In addition, the Trios scanner's non-invasive nature makes it a more comfortable and convenient option for patients.

Overall, the Trios scanner has changed the way dental professionals capture and use digital impressions, leading to a more patient-centered and technologically advanced approach to dental care.

TRIOS SW is a key component of the TRIOS intraoral 3D scanner products, and we are in the process of growing the team to be able to deliver more features and workflows. We need to engage both new and existing users and we are focused on beating the competition.

That’s why TRIOS Scanning Module is starting a new Scrum team in Ukraine, and we are looking for experienced C# Software Developers to join us.

What You will do:

You’ll join a team of experienced and skilled developers responsible for the core 3D scanning workflows including the tools and functions that interact with the 3D scans. Based on your experience you will play an important part together with the rest of the team to take our TRIOS Scanning application to the next level.

You will join a team having a high level of collaboration and trust. A skilled and diverse software team with team colleagues located in Kyiv, Skopje and Copenhagen. Besides the colleagues on the team, you’ll have close collaboration with other software teams, as well as the hardware team developing the intraoral scanners.

Your responsibilities:

• Investigate: Get new features off to a great start by working closely with architects, UX’ers, and product managers to define the solution
• Build: Implement new features, user interface and workflows, including coding, peer reviews, unit testing, etc.
• Improve: Ensure high maintainability of the code, e.g. through designing and implementing automatic tests. Improve the quality by bug fixing, improve the team’s process by recurring retrospectives and reduce technical debt by refactoring
• Communicate: We are building a cross-site cluster of Scrum feature teams, and we need to communicate and coordinate on technical topics and shared code-ownership. We aim to use Scrum-of-Scrums, but good everyday communication with your colleagues is required.

We work in C#, .NET, and use tools like Visual Studio, TeamCity, Jenkins, and GitHub.

Your profile:

• Experienced developer focused on software design and complex interconnected systems
• 3+ years of experience as a software developer with relevant technologies (C# / .Net or .Net Core, Multithreading, WPF)
• You have a degree in Computer Science, IT Engineering or similar
• Experience of working with scrum or other agile frameworks
• Interest and also experience in geometry, linear algebra, 3D algorithms, rendering etc.
• Knowledge and experience of using software paradigms, methods, techniques, such as design patterns, SOLID / GRASP principles, test driven development etc.
• Continuously strives for improvement
• Team-minded personality with flair for the Agile working style
• Understand complexity but drive for simplicity. Involved, curious, and engaged
• Proficient in English, with good communication skill

Being the part of us means:

• Opportunity to become a part of what 3Shape has created over the past two decades.
• Meaningful work that changes the future of dentistry
• Work in a distinctive professional and friendly environment
• Constant professional growth and development
• A healthy work-life balance
• Occasional business trips to Western Europe

We offer:

• 39 hours of employment per week within a flexible time frame
• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Possibility of flexible remote cooperation
• Good working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with shower.
• A parking lot with free spaces for employees
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line

Want to join us and change the future of dentistry?

Kyivstar.Tech is looking for VAS planning and development engineer

What you will do:

• Prepare and follow up system strategy: 

- HW and SW lifecycle

- Dimensioning

- Load prediction

- Budgeting and budget execution

• Partner and contract management: 

- Contract scope and terms definition and control (supply, service, NDA)

- Contract technical part preparation (solution description, scope of work, scope of supply)

• Initiate and participate in tender: 

- Technical requirements definition (architecture, features, services, etc.)

- Offers analysis, clarification with participants

- Technical evaluation

• Lead system deployment, system extension, new services (HW/SW/services): 

- Initiate purchase orders

- Coordinate HW supply with partner and logistic function

- Control SW supply, including needed documents preparation 

- Coordinate works with partner, O&M team, other supporting functions: prepare plan, schedule, supervise execution, control 

• Collect business needs and prepare technical requirements for new services/solutions 

• Provide consultancy to business about systems functionality

• Support complex works execution at maintenance window 

Qualifications and experience needed:

• GSM/UMTS/LTE architecture knowledge 

• PS domain elements knowledge: 

- PCRF/PCEF/TDF, DRA, OCS, DPI, GGSN/PGW

- Corresponding 3GPP interfaces

- Signaling protocols: GTP, Diameter 

• IP network knowledge

• English level: Pre-intermediate or higher

• Preferred: 5G architecture knowledge, SQL knowledge, Linux based OSs 

 Target system: 

• PCRF and TDF 

Opportunity: 

• 5G NSA and 5G SA deployment. 

• Participate in large-scale modernization projects. 

• Get wide experience of how business works. 

• Get deep PCRF knowledge. 

• Bring optimization to the existing PCRF system. 

What we offer:

• Office or remote — it's up to you: you can work from anywhere, and we will arrange your workplace

• Remote onboarding

• Performance bonuses for everyone (annual or quarterly — depends on the role)

• We train employees: the opportunity to learn through the company’s own library, internal resources and programs from partners

• Health and life insurance

• Wellbeing program and corporate psychologist

• Reimbursement of expenses for Kyivstar mobile communication

👋 Hey there!
 

We’re looking for an experienced Product Owner to join our dynamic and highly skilled team, working on an exciting Gambling project!
 

We’re a young and ambitious outstaffing company that builds strong, dedicated teams for long-term collaboration with international clients. We value responsibility, talent, and a growth mindset.
 

🟢 Full Remote
🕘 Working hours: 9:00–18:00
 

🔧 What you’ll be doing:

• Manage Product Backlog: Prioritize and organize tasks to meet business objectives.
• Define Sprint Objectives: Shape sprint goals based on strategic priorities.
• Approve Deliverables: Review and verify completed work from design to release.
• Communicate with Stakeholders: Act as the key link between the dev team and business stakeholders.
• Support Agile Processes: Facilitate Scrum and Agile practices within the team.
   

📌 What we’re looking for:

• 3+ years in a Product Owner or related role (Business Analyst, System Analyst, QA Analyst)
• Strong understanding of:
  • Requirements lifecycle and backlog management
  • Product development architecture and software processes
  • Agile/Scrum methodologies
  • UX principles
• Bonus: basic knowledge of coding or UI/UX design
• English level: B2
   

🎁 What we offer:

✅ Full Remote work
🏝 18 vacation days per year
📚 Learning opportunities & engaging, challenging tasks
💥 Medical insurance
 

🚀 Ready to shape great products? Apply now!

SoftPeak is looking for a part-time UX&UI Designer with a strong eye for detail, a user-first mindset. 
You’ll be working on custom web and mobile applications for startups and SMBs across different industries.

 

Requirements:

• 3+ years of commercial experience in UX&UI Design
• English level B2+
• Strong portfolio showcasing web and mobile app design
• Proficiency in Figma (components, design systems, prototyping)
• Ability to create user flows, wireframes, mockups, and interactive prototypes
• Understanding of usability principles and user-centered design
  
   

Responsibilities:

• Collaborate with clients and product wwners, Developers to create UX&UI Design of mobile and web applications;
• Design user interfaces for mobile and web platforms in Figma
• Translate business goals and technical constraints into clean, user-friendly designs
• Conduct UX research and support usability improvements throughout product iterations
• Present design concepts to clients and internal teams, explaining the rationale behind design decisions
  
   

Our next steps:

1. Please share your resume and porftolio;
2. Our recruiter will reach out if your experience matches our needs;
3. Online interview with our team
4. Final feedback and decision
5. Welcome to the team!

Client-Facing Project Manager (Account Ownership Focus)

Remote | Full-time

We’re looking for a Project Manager who is ready to step into a hybrid role combining project delivery oversight and account ownership. You’ll lead long-term client relationships and grow business value while enabling your team — including existing PM Assistants — to scale delivery operations efficiently.

This role is ideal for someone who thrives in trusted client partnerships, understands the balance between delivering health and financial outcomes, and is eager to take ownership of business growth on a key account.

Responsibilities

• Act as the main point of contact for a key international client
  
   
• Drive delivery health: stability, on-time releases, and client satisfaction
  
   
• Identify and act on opportunities to increase revenue and efficiency
  
   
• Enable and mentor PM Assistants to take over day-to-day operations
  
   
• Track and report on project margin, risks, and delivery performance
  
   
• Facilitate regular strategic check-ins with both the client and internal team
  
   
• Maintain visibility without micromanaging — empower the team while staying in control
  
   

Requirements

• 3+ years of experience in project management or client delivery roles
  
   
• Proven experience working directly with international clients
  
   
• Strong delegation and mentoring skills
  
   
• Understanding of financial metrics such as revenue, margin, and scope impact
  
   
• Experience managing distributed teams (developers, QA, designers)
  
   
• Proficiency with Jira, Confluence, and Google Workspace
  
   
• Fluent English (B2+/C1) — confident in strategic conversations
  
   
• Proactive, structured, and emotionally resilient
  
   

Nice to Have

• Experience in account management or upselling within delivery roles
  
   
• Background in managing multiple projects in parallel
  
   
• Interest in product thinking and improving delivery models
  
   
• Exposure to tools like dashboards, reporting automation, or low-code platforms

Interview Process

1. Intro call with recruiter (30 minutes)
   
    
2. Practical interview (up to 60 minutes)
   
    
3. Final interview (up to 45 minutes)
   
    
4. Offer
   
    

We Offer

• Remote-first environment with flexible working hours
  
   
• Mentorship and learning opportunities
  
   
• Competitive compensation
  
   
• Cashback programs for learning, coworking, power backup, and wellness
  
   
• Legal and equipment support, fun online activities, and a friendly team

Junior Customer Support Representative (Entry-Level)

We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

• Any previous experience in customer service or support roles
• Interest in fintech products or services

Requirements:

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

We offer:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 8 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment

We are seeking an AI Engineer to join one of our customers’ teams. This position will play a key role in applying state-of-the-art machine learning and AI techniques to enhance automated accessibility testing, drive intelligent analysis of scan results, and develop algorithms that add value to their product suite. The AI Engineer will work to build scalable ML systems that integrate into the client's core products, ensuring they are robust, ethical, and aligned with the client’s mission of digital equality.

The ideal candidate would have experience deploying ML models in production environments, preferably in the domains of computer vision, and NLP. An understanding of supervised and unsupervised learning, model evaluation, data science, and responsible AI principles is essential. Prior work in accessibility or web technologies is a plus.
 

Requirements:
 

• 3+ years of experience in machine learning or AI engineering, with a strong focus on deploying models in production environments.
• Proficiency with Python and common ML libraries such as TensorFlow, PyTorch, Scikit-learn, or Hugging Face Transformers.
• Experience building and maintaining scalable ML infrastructure
• Strong back-end engineering skills, including designing APIs, integrating with cloud services, and building infrastructure to support ML workflows.
• Hands-on experience with data engineering tools and workflows (e.g., AWS Glue, Athena, Spark, or similar).
• Strong understanding of model lifecycle management, including training, evaluation, deployment, and monitoring in real-world systems.
• Familiarity with web technologies (HTML, CSS, JavaScript) and an interest in digital accessibility.
• Excellent communication skills, with the ability to explain complex ML concepts to both technical and non-technical audiences.

• At least Upper Intermediate English level.

   

Nice to Have

• Computer Vision, NLP.
• Docker & AWS.
• Accessibility knowledge.
   

Responsibilities:
 

• Process and collect data for AI systems, create and maintain data pipelines for developing and deploying AI algorithms at scale.
• Research the state of the art in AI/ML and creatively apply it to our mission of digital equality.
• Design and develop algorithms using AI/ML to enhance our product suite and increase automation.
• Contribute to technical documentation and share findings with stakeholders through demos, presentations, and reports.
• Evaluate algorithm performance using rigorous statistical and domain-relevant metrics, iterating for continual improvement.
• Participate in code reviews, team planning, and cross-functional collaborations to ensure high engineering standards.
   

We offer:
 

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education (corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.
  
   

If you believe you are a suitable candidate for this position, please attach your updated resume using the provided link.
Our recruitment team will review your profile, and if it aligns with our current job openings, we will contact you shortly. If you don’t receive a reply from us within 5 business days, it means we have decided to move forward with other candidates.
Thank you for understanding.

About the Project

We’re building a cutting-edge cloud-native platform designed to streamline identity governance and access control for enterprise environments. As a member of our collaborative and cross-functional Scrum team, you’ll contribute to the development of key product features, enhance system scalability, and work on complex integrations tailored for global enterprise clients. You’ll have the opportunity to influence architecture decisions, implement best practices, and help shape a secure and efficient solution that meets the demands of large-scale, mission-critical environments.

Team & Process

• Team size: ~10 (developers, QA, PM)
• Methodology: Scrum, 2-week sprints, 6-week release cadence

• Code reviews, clear documentation, and collaborative planning
   

   

Responsibilities:

— Design, develop, and test new features using C# (.NET)

— Collaborate with team members across development, QA, and product

— Participate in daily standups, sprint planning, and regular releases (6-week cycles)

— Integrate with cloud-native components and services

— Optionally contribute to frontend development using React

— Ensure high code quality through peer reviews, testing, and documentation
 

Requirements

— 5+ years of experience in software development with C#;

— Strong understanding of CI/CD pipelines and release processes;

— Experience building or working with cloud-native applications (Azure/AWS is a plus);
— Familiarity with React.js or willingness to learn;
— Previous experience in Agile/Scrum teams;
— Good communication skills and ability to work in a distributed team.

 

Nice to Have

— Experience with Identity and Access Management (IAM) solutions;

— Exposure to SaaS environments or multi-tenant architectures;

— Comfortable with DevOps practices and tools.

 

Working conditions

🏠 It is possible to work remotely;

🚀 Individual budget for professional development and personal growth;

💶 You can always count on paying for a vacation, sick leave, and holidays;

💡 We’re excited to connect with people who align with our values and goals, so our interview process includes four steps:

— HR interview,

— Technical interview with the Team Lead,

— Semi-technical/personality interview with the Development Director,

— And a brief final conversation with the Hiring Manager.

 

We will be glad to see You on the Softwarium Team!