Jobs at Djinni

• We are looking for an experienced C++ / backend engineer to join on a short-term, time-bound basis to lead refactoring and modernization work on a mature desktop application. The product has a large, cross-platform C++ codebase (~500k lines of code plus third-party dependencies) built on Qt5. The primary goal of the engagement is to modernize the build toolchain and dependency stack, with the migration to Apple Silicon as the top priority.
  
  Not all of the tasks below are guaranteed to be completed within the engagement. At a minimum, the Intel → Apple Silicon migration must be delivered; remaining items will be prioritized based on time and progress.

   

• Responsibilities:

  Migrate the macOS build of the application from an Intel to an Apple Silicon build (C++ codebase, ~500k LOC plus third-party libraries, Qt5).
  Migrate third-party libraries from Conan 1.x to Conan 2 across the Windows, macOS, and Linux builds.
  Update the Linux build to use Clang 19 (from Clang 11) and move the build to Ubuntu 24.04.
  Update selected third-party libraries to recent versions to meet security requirements.
  Migrate the codebase from C++17 to C++20.

   

• Mandatory Skills Description:

  Proficiency in modern C++ (17/20) and cross-platform development across Windows, macOS, and Linux.
  Strong experience with CMake and build-system toolchain configuration.
  Hands-on knowledge of the Conan package manager.
  Familiarity with the Clang / LLVM toolchain.
  Experience with Qt5 application development and macOS packaging / code signing.
  Comfortable working with Docker-based CI/CD pipelines and large legacy codebases.

   

• Nice-to-Have Skills Description:

  Prior experience migrating desktop applications to Apple Silicon.
  Experience upgrading dependency managers (Conan 1.x → 2.x) on production build systems.

   

• Languages:
  • English: B2 Upper Intermediate

We are looking for a Support Team Lead to oversee and develop our Customer Support team across TIER1 markets. This role combines people management, quality assurance, operational excellence, and performance analytics.

The ideal candidate has previous experience in the iGaming industry, strong leadership skills, and a data-driven mindset. You will be responsible for ensuring exceptional customer support quality, coaching team members, monitoring KPIs, and driving continuous process improvements.

Key Responsibilities:

• Lead, mentor, and support a team of Customer Support Agents
• Monitor team performance and ensure achievement of operational KPIs
• Conduct regular quality assurance reviews and provide structured feedback
• Analyze support metrics and identify trends, risks, and improvement opportunities
• Handle escalated customer cases and complex operational issues
• Participate in hiring, onboarding, and training new team members
• Develop and maintain support processes, guidelines, and best practices
• Collaborate with Product, Payments, CRM, VIP, and Technical teams to resolve customer-facing issues
• Prepare reports on team performance, customer satisfaction, and operational efficiency
• Drive continuous improvements in customer experience and internal workflows

Requirements:

• 2+ years of leadership experience within Customer Support
• Previous iGaming experience is mandatory
• Upper-intermediate English level or higher
• Strong analytical and problem-solving skills
• Experience working with support KPIs, SLA management, and quality assurance processes
• Experience onboarding, coaching, and developing support agents
• Ability to manage escalations and independently resolve operational issues
• Strong communication and stakeholder management skills
• Experience working with customer support platforms preferably Intercom OR/AND other.

Nice to Have:

• Experience supporting TIER1 markets
• Experience with reporting tools and dashboards
• Knowledge of payment flows and responsible gaming procedures
• Experience building support documentation and knowledge bases

Personal Qualities:

• Proactive and ownership-driven mindset
• Strong leadership and coaching skills
• Attention to detail
• Data-driven decision-making approach
• Excellent organizational skills
• Ability to stay calm under pressure
• Strong sense of accountability
• Positive and solution-oriented attitude

Job Description

• 5+ years of development experience
• .Net Development with WinForm
• Solid understanding of OOP, design patterns, software development principles and best practices
• Experience with Azure Cloud Solutions
• Unit testing
• Good communication and task management skills
• English level - Advanced

Job Responsibilities

• Design, develop, and maintain scalable, API-driven backend services
• Troubleshoot complex technical issues and optimize performance of applications.
• Unit testing
• Collaborate with engineering, product, and design teams to ensure seamless integration across the broader data platform.

Department/Project Description

Client is a leading global Contract Research Organization (CRO) that provides Phase I-IV clinical trial management, market access, and technology solutions with over 30 years of experience.

About the Role

As a Solutions Engineer, you'll embed with customers to design, build, and ship production software fast — full-stack apps, cloud infrastructure, and applied AI solutions built around Python or Node.js. As this is an outstaffing role with a German HR-tech company, strong written German is required for day-to-day communication with the client team.

What You'll Do

• Build and ship Python-based applications, APIs, and integrations directly with customers, from prototype to production.
• Design and deploy cloud-native, containerized infrastructure (Azure/AWS/GCP) with CI/CD and Infrastructure as Code.
• Build and productionize GenAI/agentic solutions (RAG, vector search, LLM orchestration) using Python frameworks like LangChain/LangGraph.
• Lead PoCs and modernization efforts that turn customer problems into working solutions.

What You'll Bring

• Strong Python engineering skills — APIs, microservices, data pipelines, and automation.
• Cloud experience (Azure, AWS, or GCP) with containers/Kubernetes and IaC (Terraform).
• Hands-on GenAI/ML experience: LangChain, LangGraph, RAG, vector databases (Pinecone/Weaviate/FAISS).
• Comfort working directly with customers in fast-moving, ambiguous engagements.

Nice to Have

• Experience with additional languages (JS/TS) or frontend frameworks.
• Cloud or enterprise architecture certifications.

We are looking for a skilled Salesforce Revenue Cloud Developer / Consultant to join our team and support ongoing implementation projects for international clients. This role involves working closely with cross-functional teams to deliver scalable and efficient solutions within the Salesforce Revenue Cloud ecosystem.

What you will do

• Lead or support the implementation and customization of Salesforce Revenue Cloud, including CPQ, Contracts, Orders, and Billing modules;
• Analyze business requirements and translate them into effective Salesforce solutions;
• Develop and configure CPQ rules, pricing logic, quote generation flows, and order processing;
• Collaborate with clients, Business Analysts, QA, and other developers to ensure successful project delivery;
• Participate in testing, deployment, and post-deployment support;
• Document solutions and contribute to internal knowledge sharing.

We are looking for

• 3+ years of experience with the Salesforce platform, including hands-on work with CPQ and Revenue Cloud;
• Strong knowledge of sales processes, pricing models, order lifecycle, and recurring revenue operations;
• Proficiency in declarative tools and Apex/Lightning development where needed;
• Experience in configuring complex product bundles, pricing, and approval workflows;
• Excellent communication skills in English;
• Ability to work independently in a remote, client-facing environment.

Will be a plus

• Salesforce certifications (e.g., CPQ Specialist, Revenue Cloud Consultant);
• Experience with related Salesforce products like FSL or Experience Cloud;
• Background in B2B sales, subscription models, or ERP integrations.

We are looking for a hands-on HubSpot specialist to own end-to-end HubSpot delivery and work directly with a US client. This is not an advisory-only role. You will scope the work, prepare and defend estimates, and take ownership of implementation once the project starts.

What you will do

• Communicate directly with the US client and partner, in English, without translators
• Run discovery and scoping, prepare estimates, and explain and defend them in front of the client
• Deliver HubSpot implementation: RevOps, workflows and automation, integrations, and related configuration
• Take ownership of HubSpot delivery from scoping through implementation
• Manage expectations and coordinate delivery under one accountable Client Partner

What we are looking for

• Strong hands-on HubSpot delivery experience, not just consulting or advisory
• Real implementation background: RevOps, workflows and automation, integrations
• Ability to independently scope work and estimate delivery
• Strong client-facing spoken English, suitable for direct communication with US clients
• Strong ownership and clear communication with non-technical stakeholders

Nice to have

• Experience leading scoping and solution discussions end to end
• Integrations and custom work across HubSpot Hubs
• Experience in a partner or agency delivery model

Format

Freelance, with potential for ongoing delivery if the project is sold. Fast process: we want to move within the next couple of weeks.

We are looking for creative thinkers who love to be on the cutting edge and to solve problems through technology. Are you ambitious, bold, and willing to become a part of the big world of innovations? Noltic is the place. We do not just deliver intricate solutions, but we care about our clients and help to overcome their business challenges. We’re ready to share best practices with you and to involve you in big projects right from the start. Ready to dive in? Join us!

What you will do

• Designing and implementing product requirements;
• Work in a highly agile environment, with product managers, engineers and customers using iterative methods;
• Communication with customers;
• Work with new and additional technology stacks as needed;

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We are looking for

• 2+ years of experience in programming (commercial or non-commercial) with examples of code at GitHub;
• Experience working with Apex/Visualforce, Salesforce1;
• Understanding of HTTP, JavaScript, and related technologies;
• Good Hands-on experience with customization (Apex Triggers, Classes & VisualForce), configuration (Formulas, Workflows, Approval processes, Custom objects and fields, SharingRules, Page layouts, Record types, Permission Sets, Reports and Dashboards) and Integration experience with Salesforce.com API;
• Good understanding of OOP;
• Intermediate and higher English level (Upper-Intermediate is a plus);
• Excellent communication skills;
• Analytical and algorithmic thinking;
• Readiness to new challenges, interesting information, and tricky tasks;
• Enthusiastic person with a ‘can do will do’ attitude;
• Technical education in Computer Sciences, Applied Mathematics or in related fields. We also consider students in their last year of studies

Will be a plus

• Experience in Lightning will be an advantage;
• Salesforce certifications is a huge plus.

DASH Financial Technologies is looking for a Senior or a middle-level tester to perform functional testing of our ultra-low latency applications.

Responsibilities:

• Manual testing of multiple backend applications (in Linux servers) which are used for routing orders from clients to US options and equity exchanges
  • Routing applications are pure backend, written in C++, no GUI
  • They are running on Linux platform
  • Low latency and high throughput are major factors
• Creating test plans, test cases, test reports
• Creating tickets/issues in JIRA
• Creating supporting documentation for testing in Confluence

Required skills:

• 4+ years of experience in QA, where 1+ year is as a server-side (Linux servers ) testing
• Profound knowledge in *nix platforms on an experienced user level (run applications, copy files, grep huge logs, cat, sed, vim/nano editors, bash scripting, etc.)
• Experience with SQL databases, e.g.: Oracle and/or Postgres
• Familiar with XML, messaging protocols, etc.
• Basic knowledge of TCP/IP stack, networking, etc.
• Good understanding of software development lifecycle
• Practical experience in implementing various test design techniques and testing methodologies
• Ability to combine good communication and technical skills
• Intermediate+ level of English
• Degree in Engineering, Information Technology, Computer Science, Math or other related disciplines is a plus
•  

Desired skills:

Degree in Engineering, Information Technology, Computer Science, Math or other related disciplines

• Knowledge of FIX protocol
• Experience/knowledge in Capital Markets domain (especially US equities and options)
• Knowledge of scripting languages (Python, bash) to be able to participate in automatic testing
• Аbility to investigate and catch on work with the current Python-based framework as an automation testing solution for FIX protocol

Technology stack:

• C++
• Python
• Oracle/Postgres DB
• CI/CD – TeamCity, Octopus
• FIX
• JIRA, Confluence

Noltic is a Salesforce consulting and implementation partner helping mid-market companies design, implement, and scale Salesforce solutions. We work with international clients across US, EU, and UK, focusing on long-term partnerships, real business value, and complex Salesforce ecosystems.
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As our sales activities grow, we are looking for a BDR who enjoys reaching out to prospects, identifying new opportunities, and working closely with the sales team to generate qualified leads.

Role Overview

This is a senior, hands-on role for an experienced BDR who:

• can set up and improve lead generation processes
• propose and commit to realistic, result-driven KPIs
• works closely with Sales and participates in shaping lead generation strategy
• focuses on quality conversations, not mass outreach

You will be responsible for outbound lead generation and will be involved in first calls with prospects, helping qualify opportunities before handing them over to Sales

What you will do

• Own and scale the end-to-end B2B lead generation process within the Salesforce ecosystem.
• Design, launch, and optimize multi-channel outbound campaigns (LinkedIn, cold email, events, industry communities).
• Define, refine, and document Ideal Customer Profiles (ICPs) for Salesforce-related services and solutions in close cooperation with the CRO.
• Build, segment, and continuously improve high-quality lead lists.
• Track, analyze, and optimize key performance metrics: open rates, reply rates, meeting rates, acceptance rates, deliverability, and domain health.
• Run A/B tests on messaging, sequences, subject lines, and channels to improve conversion.
• Collaborate closely with Sales, Marketing, and Delivery teams to align messaging, value propositions, and feedback loops.
• Maintain and improve CRM data quality in Salesforce, ensuring pipeline accuracy and hygiene.
• Create and analyze reports and dashboards to provide visibility into lead generation performance.
• Manage email deliverability: domain and mailbox warm-up, sender reputation monitoring, and best practices implementation (SPF, DKIM, DMARC).
• Research, test, and introduce new lead generation, automation, and data enrichment tools.
• Contribute to process improvements and scaling of outbound and lead generation operations.

We are looking for

• 4+ years of experience in B2B lead generation, preferably in SaaS, IT services, or Salesforce consulting.
• Proven experience running and scaling outbound campaigns end-to-end.
• Advanced experience with LinkedIn Sales Navigator.
• Practical knowledge of outreach and automation tools such as Apollo, ZoomInfo, Lusha, Lemlist, Instantly, Reply.io, Outreach.io, or similar.
• Solid understanding of email deliverability principles and outbound best practices.
• Data-driven mindset with experience in analytics, experimentation, and optimization.
• Strong copywriting skills for concise, clear, and persuasive outreach messages.
• Fluent English.
• Fluent Polish.

• Ability to work independently and collaborate effectively with cross-functional teams.

   

Will be a plus

• Experience mentoring or leading junior lead generation specialists.
• Background in the Salesforce ecosystem or Salesforce consulting companies.
• Experience working with international markets (US, EU, UK).
• Understanding of SaaS sales processes and funnels.
• Experience working in digital, IT, or Salesforce-focused agencies.
• Familiarity with marketing automation or account-based marketing (ABM) approaches.
• German – B2 level.

Noltic is a place where every team member truly matters — and we mean it! So, where are you, our next Recruiter?

We are looking for someone based exclusively in Lviv or Wrocław, who would be able to work from the office at least 2 days per week.

In this role, you’ll own the full recruitment lifecycle, from sourcing and interviewing to offer and onboarding, while working closely with C-level management, HR, and Marketing to build and execute an effective hiring strategy.

If you’re looking for a company you’ll genuinely enjoy being part of — and proudly tell others about — we’d love to meet you!

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What you will do

• Collaborate with the business to identify job requirements and develop effective position profiles;
• Provide a full-cycle recruitment process according to company standards;
• Сreate a pipeline of new candidates and nurture the existing ones;
• Sourcing through professional networks, databases, referrals, job sites, etc., creating new ways to engage candidates through sourcing and social media;
• Daily communication with potential candidates, conduct pre-screens, interviews and provide information about the company, ensure a positive candidate experience throughout the recruitment process;
• Prepare weekly status reports;
• Collaborate with C-level management, HR and marketing to develop and execute an effective recruiting strategy.

We are looking for

• 3+ years of previous experience in IT Recruiting;
• Experience with recruiting for positions in the global market (Poland, EU, Eastern Europe region, LATAM);
• Solid knowledge of sourcing techniques and strategies, ability to implement and develop them;
• An entertaining conversationalist with a good sense of humor and positive attitude;
• Excellent written, verbal communication and negotiation skills;
• Upper-Intermediate or higher level of English.
• Result-oriented, responsible, creative mindset;
• Ability to work independently and help (mentor) other team members;
• Enthusiastic person with a ‘can-do’ approach.

Will be a plus

• Experience with Salesforce vacancies is a huge advantage.

About Five Jars

Five Jars is a US-based digital product and engineering company with a distributed team across the United States and Europe.

For nearly 10 years, we have designed, built, integrated, and supported complex digital platforms for nonprofit organizations, membership-based organizations, cultural institutions, healthcare organizations, and other mid-market clients.

Our work includes digital products and platforms, custom integrations, portals and self-service experiences, web and mobile applications, managed services, and our own SaaS products, Screen Pulse and Deyra.

We are now evolving our commercial direction, with a stronger focus on digital products, integrations, platforms, automation, managed services, and recurring product revenue.

We are looking for a hands-on commercial leader who can take ownership of this transition from the business development and sales side.

The Role

This is not a traditional sales management position.

Initially, you will be the primary individual contributor responsible for business development, sales, and presales. You will personally generate and qualify opportunities, run discovery calls, prepare proposals, negotiate, follow up, and close deals.

At the same time, you will help rebuild and improve Five Jars’ commercial function, identify what works, refine our positioning and target markets, establish repeatable acquisition channels, and eventually build a small sales and business development team.

The core mission of the role is simple: build a practical and repeatable commercial function that consistently creates qualified opportunities and converts them into revenue.

What you will do

• Own both pipeline creation and sales conversion, from initial outreach or inbound inquiry through contract signature.
• Build and execute a focused lead-generation strategy across outbound, inbound, referrals, partnerships, previous opportunities, existing clients, events, and other relevant channels.
• Define and refine ICPs, buyer personas, target accounts, priority markets, and qualification criteria.
• Run business-focused discovery calls, identify client needs, stakeholders, budgets, timelines, and decision processes, and translate them into clear commercial solutions.
• Prepare proposals, estimates, presentations, follow-ups, and commercial materials, and independently close straightforward opportunities.
• Lead larger and more complex opportunities, involving founders or technical specialists when their input is needed.
• Review Five Jars’ existing sales process, CRM pipeline, proposals, lost opportunities, and lead sources, and identify where opportunities are being lost.
• Improve qualification, discovery, sales stages, CRM discipline, forecasting, follow-up, sales materials, and commercial KPIs.
• Work with company leadership to refine Five Jars’ go-to-market direction, service packaging, positioning, pricing, target industries, and commercial messaging.
• Develop existing client accounts through consultative conversations around integrations, modernization, digital products, automation, AI-enabled functionality, managed services, and other relevant opportunities.
• Support the commercial development of Five Jars’ SaaS products, Screen Pulse and Deyra, including discovery, demos, proposals, closing, and market feedback.
• Develop referral, technology, agency, and industry partnerships.
• Work closely with marketing, delivery, engineering, and company leadership.
• Over time, identify which commercial capabilities should be added, participate in hiring, and build and manage the future commercial team.

What we are looking for

• Strong experience owning the complete B2B sales cycle in custom software development, digital products, systems integration, digital agencies, or related professional services.
• Proven experience personally generating, qualifying, progressing, and closing opportunities.
• Strong track record selling services to clients in the United States.
• Experience closing mid-market technology or professional services deals, not only low-cost SaaS subscriptions.
• Strong discovery, negotiation, objection-handling, and closing skills.
• Experience preparing proposals, statements of work, estimates, presentations, and RFP responses.
• Ability to understand software delivery well enough to communicate credibly with both business and technical stakeholders.
• Experience building or improving sales and business development processes in an environment where the function was not yet fully established.
• Strong CRM discipline and ability to work with pipeline data and forecasting.
• Ability to operate independently without extensive day-to-day involvement from founders.
• A hands-on mindset. You should be comfortable doing the work yourself before building a team around it.
• Strong written and spoken English, C1-C2 level for non-native speakers.
• Based in Europe or the US, with meaningful overlap with US Eastern Time business hours.

Strong plus

• Experience selling both professional services and software products, building business development functions, working with HubSpot, developing partnerships, or selling digital products, integrations, portals, platforms, SaaS, or managed services.
• Experience or existing relationships in nonprofit, membership, healthcare, fitness, cultural, education, or association markets would also be valuable.

This role may be a strong fit if you are someone who

• Is commercially ambitious but realistic, comfortable with ambiguity, proactive, self-directed, and able to make decisions without waiting for detailed instructions.
• You care more about qualified pipeline and revenue than outreach volume or vanity metrics. You are comfortable challenging assumptions, testing new approaches, and building structure without creating unnecessary bureaucracy.
• You should also genuinely enjoy being hands-on. This is not a role where proposals, follow-ups, outreach, or discovery are delegated to an existing sales team from day one.

What you will have

• You will have access to Five Jars’ existing clients, case studies, proposals, HubSpot data, historical opportunities, and previous commercial efforts.
• You will work directly with company leadership and receive technical support from delivery and engineering specialists for complex opportunities. You will also have support from the existing marketing resource for website, content, campaigns, and sales materials.
• You will have significant ownership of the commercial function and the opportunity to influence sales processes, service packaging, positioning, commercial tools, and future go-to-market direction.
• Once a repeatable commercial model is established, you will have the opportunity to build the future sales and business development team.

What we offer

• Full-time remote work.
• Fixed compensation plus performance-based commission with no artificial earning ceiling.
• Significant ownership and autonomy in building the commercial function.
• Direct access to company leadership.
• Opportunity to influence Five Jars’ future commercial direction.
• Paid vacation, sick leave, and public holidays.
• Professional development and support for relevant industry events.
• Flexible working hours with required overlap with US business hours.

We are looking for a Night Shift Customer Support Specialist to join our team and help ensure timely communication with our customers during overnight hours. 

Working Schedule Monday to Friday, 11:00 PM – 7:00 AM (CET)

What you’ll do

- Respond to incoming customer support tickets in English 

- Monitor and process incoming emails 

- Provide customer responses using established templates and guidelines 

- Maintain response times in accordance with internal standards 

- Work with internal tools, including email, the admin panel, and AI-assisted support tools 

- Take on additional support-related responsibilities as the role evolves

What we’re looking for

- Ability to work independently and manage a high volume of requests 

- Attention to detail and consistency when following response templates 

- Comfortable working with web-based tools, email systems, and internal platforms 

- Intermediate English or higher 

- Ukrainian language proficiency

- Experience in customer support is a plus but not required

What we offer

- A fast-growing environment with minimal bureaucracy 

- Support for professional development 

- 15 paid vacation days 

- 15 paid sick days 

- 5 paid days off 

- Benefit bar

We are looking for a Senior FSL Developer to join our team and work on complex Salesforce implementations for international clients. In this role, you will be responsible for designing, developing, and scaling Salesforce solutions, collaborating closely with technical and business stakeholders, and mentoring junior team members

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What you will do

• Design, develop, and maintain scalable Salesforce solutions with a strong focus on Field Service Lightning (FSL).
• Customize Salesforce Field Service to support complex field service processes and business requirements.
• Develop custom functionality using Apex, Lightning Web Components (LWC), SOQL, and Flows.
• Configure and extend key FSL capabilities, including Work Orders, Service Appointments, Service Resources, Service Territories, Skills, Operating Hours, and Scheduling.
• Work with FSL scheduling and optimization, including understanding of scheduling policies and optimization rules.
• Develop and maintain integrations between Salesforce and external systems using REST/SOAP APIs and other integration patterns.
• Analyze technical requirements and translate them into scalable Salesforce solutions.
• Participate in technical discovery sessions with clients and provide recommendations on Salesforce architecture and implementation approaches.
• Troubleshoot and optimize existing solutions, ensuring high performance and maintainability.
• Collaborate closely with Solution Architects, Business Analysts, QA Engineers, and other developers.
• Conduct code reviews and contribute to development standards and best practices.
• Support less experienced developers through technical guidance and mentoring.

We are looking for

• 5+ years of commercial Salesforce development experience.
• Strong hands-on experience with Salesforce Field Service / Field Service Lightning (FSL).
• Experience with FSL scheduling, dispatching, and mobile workforce management.
• Experience with Apex, Lightning, JavaScript, SOAP/ REST APIs.
• Expert in the following clouds: Sales Cloud, Service Cloud, Experience Cloud.
• Experience with integration using various approaches;
• Excellent knowledge of Salesforce limits, ability to overcome the limits, ability to write highly scalable applications; knowledge of Salesforce strengths & weaknesses;
• Solid understanding of web technologies, OOP concepts & best practises, data structures, algorithms; ability to design & develop highly scalable functionality;
• Great knowledge of Database Design; experience analyzing queries, designing complex data structures;
• Experience debugging & reviewing code;
• Multiple Salesforce certifications demonstrating current skills as a developer;
• Experience with CI/CD and Salesforce DevOps-related tools;
• Upper-Intermediate and higher English level;
• Excellent communication skills;
• Proficiency with LLMs tools for Salesforce development.

Will be a plus

• Salesforce certifications, especially Salesforce Certified Platform Developer II and/or Salesforce Field Service Consultant.
• Experience with Salesforce Service Cloud.
• Experience with complex third-party integrations.
• Experience with MuleSoft / DataWeave.
• Experience working on large-scale Salesforce implementations.
• Previous experience in a consulting or client-facing environment.

Devico is a hard-working and tight-knit team with first-rate experience in full-cycle Web and Mobile development. For over 15 years, we've been helping global clients by providing hard-to-find technology resources in software development, QA, UI/UX, and product. Our strengths lie in custom software platforms, test automation, mobile development, and modern technologies like JavaScript (and its frameworks), Java, Python, .Net, and more.

As part of our ongoing growth, we are looking for a Customer Success Manager to join our team full-time. This role is key to ensuring our clients get the maximum value from our cooperation, maintaining long-term relationships, and keeping communication smooth, transparent, and effective.

Responsibilities:

• Build and maintain close relationships with international clients across multiple time zones.
• Ensure clients are satisfied and get full value from the services provided by Devico teams.
• Oversee onboarding and ongoing communication between the client and internal delivery teams.
• Track project satisfaction, anticipate risks, and respond proactively to any issues or escalations.
  Coordinate client feedback with relevant departments (development, QA, recruitment, HR).
• Provide regular reporting and insights to both clients and internal stakeholders.
  Identify opportunities to expand cooperation and support account growth.

Requirements:

• 2+ years of experience in a Customer Success, Account Management, or client-facing role in an IT outsourcing or outstaffing company.
• Excellent interpersonal and communication skills with the ability to handle complex conversations with clarity and empathy.
  Strong organizational skills - ability to multitask and prioritize client needs.
• Deep understanding of IT project lifecycles and team dynamics.
• Fluent English (C1+) - both written and spoken.
• Experience working with CRM systems and communication tools like (Jira, HubSpot, Slack, etc.)
• A proactive, problem-solving mindset and a focus on client success.

We offer:

• Remote work;
• Flexible schedule and ability to manage your working hours;
• Competitive salary;
• Work with international clients and challenging projects.
• Opportunities for professional development.
• Supportive leadership and an open-door policy for new ideas
• Paid vacation and sick leave.
• Medical insurance provided

About us:
 

BetterMe — an all-in-one well-being ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.
 

Your impact:

• Work closely with the Marketing team: analyze Performance Marketing data (campaigns, budgets, ROI/ROAS) to find patterns and opportunities on your own, and turn them into insights that impact the business — e.g. spot underperforming campaigns and show the effect of a proposed change;
• Automate and streamline marketing operations: build scripts and tools connecting to ad platform APIs to monitor campaign status, performance, and budgets, and create AI-powered workflows using LLM APIs to speed up routine tasks;
• Support dashboards and reports when needed, to keep campaign performance and KPIs visible;
• Contribute to our internal BetterBI system, combining marketing, finance, and product data.
   

About you:

• 2+ years of hands-on experience specifically in Marketing/Performance Marketing Analytics;
• A track record of business-impacting cases where you personally identified an opportunity or problem in campaign data, suggested a change, and achieved measurable results (e.g. increased revenue or ROAS, or saved budget).
• Proficiency in SQL, Excel, Python skills for data manipulation and scripting;
• Solid understanding of paid marketing platforms and their metrics — Meta Ads, Google Ads, TikTok Ads;
• Practical experience with AI tools and prompt engineering to solve business tasks;
• Strong business sense — you understand how marketing metrics work and why they change;
• Strong written and spoken English.
• Hands-on experience with BI tools and data visualization (e.g., Tableau)
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.