Jobs at Djinni

Description

We are looking for a Junior SMM & Community Specialist to support our SMM team in daily content, social media, community, and paid advertising activities.

This role is a great fit for an early-career digital marketing talent who is proactive, detail-oriented, fast-learning, and genuinely interested in social media, online communities, and the trading/fintech industry.

You will work with international social media channels, primarily focused on Asian markets, and help the team create, publish, promote, and manage engaging content across different platforms.

Requirements

• 1+ year of experience in SMM or community management or completed SMM / digital marketing courses with practical assignments, portfolio, or project examples.
• English level B2 or higher is required.
• Strong interest in social media, digital trends, online communities, content creation and trading/finance.
• Reliable, organized, and able to manage tasks according to deadlines.
• Ability to work with content: coordinate visual content production, prepare and maintain content plan, work with texts.
• Basic understanding of platform algorithms and how content performance works across different channels: Instagram, TikTok, Facebook, LinkedIn, Telegram, and YouTube.

Responsibilities

• Support SMM Team with daily social media tasks.
• Help prepare and maintain content plans for different platforms.
• Coordinate content creation with designers and other team members.
• Assist with launching and monitoring targeted advertising campaigns.
• Track basic performance metrics such as reach, engagement, clicks, and follower growth.
• Support community engagement through comments, discussions, and moderation.
• Keep social media materials and reports organized and up to date. 

Nice to have

• Experience in community engagement and growth.

Working conditions

• Competitive and attractive compensation
• Remote work schedule
• Proper rest time of 24 annual leave days
• Challenging and unique tasks in the FinTech field
• Funding for gym memberships, fostering a healthy work-life balance

Job DescriptionWe are looking for a Retention Marketing Specialist to own lifecycle communications with a strong focus on email marketing, promo-driven campaigns, and automated trigger flows. This is a hands-on role where you will personally create, format, and build campaigns in SendGrid, Mailchimp, OneSignal, and Firebase — from promo emails and holiday campaigns to activation and reactivation journeys. Your goal is to increase LTV, reduce churn, and strengthen engagement through timely, personalised, high-quality communications.

Responsibilities

• Create, design, and format email campaigns in SendGrid and Mailchimp, including independent layout building, formatting, QA, and sending.
• Develop promo and seasonal email campaigns (holidays, deposit bonuses, promotions, tournaments), preparing both content structure and visuals together with the design team.
• Build and configure automated lifecycle flows: welcome, onboarding, activation, first deposit, reactivation, and win-back journeys.
• Plan and execute push and in-app campaigns using OneSignal and Firebase.
• Add and implement localisations inside campaigns independently, while translation tasks are coordinated and requested through the content manager.
• Configure trigger logic, delays, conditions, and multistep scenarios across automation tools.
• Run A/B tests (subject lines, templates, CTAs, segmentation variants) and integrate learnings into ongoing optimisation.
• Ensure template quality, deliverability standards, brand consistency, and correctness of all outgoing communications.
• Analyse key campaign metrics (open/click rates, conversions, activation, retention) and provide clear, actionable insights.
• Explore opportunities for personalisation and AI-driven segmentation to increase engagement (nice to have).
• Collaborate with designers, product managers, and promo teams to align messaging, visuals, and launch timelines.
• Maintain and update existing campaigns and automated flows to ensure accuracy, stability, and relevance.

Requirements

• 2+ years of experience in global email/retention marketing.
• Proven experience in CFD brokerage, iGaming, betting, or fintech industries;
• Strong knowledge of customer lifecycle and churn drivers;
• Hands-on experience with SendGrid, Mailchimp, OneSignal, Firebase (or similar platforms);
• Ability to independently manage end-to-end campaign execution (planning, building, testing, reporting);
• Proficiency in A/B testing and data-driven optimisation;
• Strong analytical mindset with ability to turn data into actions;
• Experience managing localisation workflows with contractors/freelancers;
• Familiarity with personalisation and AI-driven segmentation (a plus, not required);
• Excellent organisational and communication skills;
• Comfortable working in a fast-paced, global environment.

Nice to have

• Experience working in Asia and MENA regions.

Benefits

• Competitive and attractive compensation
• Hybrid work schedule
• Proper rest time of 24 annual leave days
• Challenging and unique tasks in the FinTech field
• Funding for gym memberships, fostering a healthy work-life balance

We are looking for a Promo Manager to join our team. This role will involve the creation and timely delivery of emails, bonuses, web pushes and other required communications. Would you like to develop your skills and your career at an innovative company that will take your career to the next level? Then we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You will be responsible for the creation and sending on time of emails, pushes, pop-ups for our brands;
• You'll have to do the user segmentation;
• Your task will include setting up and checking the operation of bonuses;
• We expect you to post promotional material on the websites;
• You'll fully support the process of forming emails as well as cooperate with copywriters, designers, games, and the product team;
• We will expect you to work with analytics to present reports campaigns success rates and explore the motivation of our customers;
• You'll be responsible for the data collection regarding best practices in the existing market.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll have at least 1 year of experience in the email marketing;
• We expect you to have an understanding of how to create emails, and bonuses in Customer.io;
• Your English level needs to be at least intermediate;
• We will count on your understanding and insights about the process of user segmentation and content creation;
• We expect you to be responsible and attentive to details.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

About the role

We’re looking for a strong communicator to join our outreach team and work directly with candidates across international tech markets.

This role is not about sourcing or searching for leads. 

They are already identified by our team.

Your responsibility will be writing communication:

Starting conversations, building trust, handling objections, maintaining engagement, and turning cold outreach into real candidate interest.

We’re especially interested in people who know how to:

• Communicate naturally and confidently
• Keep conversations moving
• Work with objections and hesitation
• Understand human psychology in communication
• Turn “not interested” into meaningful dialogue

You’ll probably feel comfortable in this role if:

• Your level of written English is upper-intermediate+
• Written communication is one of your strong sides
• You’re good at managing multiple conversations without losing quality
• ATS/CRM tools don’t scare you
• Recruiting experience is a plus, but not required

What we offer:

• Fully remote work
• International IT market exposure
• Strong team and structured processes
• High level of autonomy

We’re also open to stronger profiles for a Senior Outreach Specialist role - someone who can help raise the quality standard of communication inside the team and bring a more strategic approach to candidate engagement.

We are looking for a WordPress Growth Developer to join a fast-paced product environment managing a portfolio of high-traffic marketing and SaaS websites.

This is not a traditional WordPress content-management role and not a pure backend engineering position. The role combines custom WordPress development, CRO experimentation, analytics/tracking implementation, technical SEO, and landing-page production in a high-velocity growth environment.

You will work closely with marketing, design, and content teams across multiple active brands and websites.

Responsibilities

• Build and maintain custom WordPress themes, templates, and functionality
• Develop landing pages from Figma with pixel-perfect implementation
• Implement and maintain A/B tests and CRO experiments using tools like VWO
• Configure and debug tracking systems, events, GTM, Mixpanel, and dataLayer integrations
• Work on technical SEO improvements including schema, redirects, canonicals, URL structures, and page speed optimization
• Troubleshoot responsive, cross-browser, and plugin-related issues
• Work with ACF, custom post types, hooks, filters, and shortcodes
• Support WordPress infrastructure and deployments in AWS/EC2 environments
• Collaborate in a remote multicultural team using Asana

Requirements

• Strong experience with WordPress development
• Solid PHP, HTML, CSS, JavaScript, jQuery, and MySQL skills
• Experience with ACF, custom post types, hooks, filters, and plugin/theme development
• Experience implementing pixel-perfect designs from Figma
• Understanding of technical SEO principles and website performance optimization
• Experience with CRO, A/B testing, or experimentation platforms
• Experience with GTM, analytics, tracking events, or Mixpanel
• Strong debugging and problem-solving skills
• Experience with Git
• English and Ukrainian proficiency

Nice to Have

• Experience with VWO or similar experimentation tools
• Experience working with high-traffic marketing websites
• AWS / EC2 familiarity
• Understanding of PPC landing pages and growth marketing workflows

Hi! We are looking for an experienced SEO Specialist with strong expertise in US/UK markets and a deep understanding of modern search optimization approaches, including AI-driven search.

Responsibilities:

• Development and implementation of SEO, Content and Link building strategies
• SEO analysis including back-link analysis, on-page optimization, content analysis, SERM analysis
• Keywords research, analysis and clustering
• Working with search engine algorithm updates and adapting SEO strategy when needed
• Coordination of the work of marketing specialists, copywriters, linkbuilders
• Optimization of content for AI-driven search systems and conversational queries
• Monitoring search visibility and brand presence in AI-generated results

Requirements:

• Upper-intermediate level of English
• SEO experience at least 2–4 years (US, UK market)
• Experienced in all areas of SEO: on-site SEO, off-site SEO optimization, technical SEO
• Knowledge of ranking factors and search engine algorithms
• A full understanding of the linkbuilding process
• Understanding of content strategies
• Experience in GEO / AIO (Generative Engine Optimization) — optimization of content for AI-driven search systems and chatbot answers
• Deep understanding of EEAT (experience, expertise, authoritativeness, trustworthiness) for Western markets
• Advanced work with microdata / Schema Markup to improve AI and search engine content understanding
• Optimization of content for conversational and long-tail search queries (Conversational Search) for AI-driven results
• Monitoring brand mentions in generative search results and AI answers
• Experience with WordPress and basic HTML

Required SEO Tools Knowledge:

• Ahrefs / Semrush / Similarweb etc
• Google Analytics
• Google Search Console
• Keyword clustering tools
• Screaming Frog
• CheckTrust / Netpeak Spider etc

Collaboration Terms:

• Collaboration is conducted via a third-group FOP (self-employed)

If you feel this role is for you, please share your resume!

Hi! We are looking for a Trainee/Junior Sales Manager who wants to start a career in B2B IT sales and grow professionally in this field.
This role is a great fit for someone with a basic understanding of sales who is ready to learn, practice, and work with real inbound leads.

Responsibilities:

• Learning the company’s sales processes and IT services.
• Working with inbound leads (MQLs) generated by the marketing team.

• Preparing for discovery calls:

  - researching companies and leads,

  - analyzing business context.

• Participating in discovery calls (initially together with a Sales Manager, later independently).
• Preparing basic sales materials and presentations using templates.
• Writing follow-up emails after calls.
• Collaborating with marketing and sales teams to improve lead quality and the sales funnel.
• Gradually expanding responsibilities and preparing for the Junior Sales Manager role.

Requirements:

• Basic understanding of the B2B sales process (theory, courses, internships, or initial practical experience).
• Interest in the IT industry and understanding of what IT services are.
• Upper-Intermediate (B2) or higher level of English, confident spoken English.
• Willingness to conduct discovery calls using a structured script.
• Basic skills in Google Workspace (Docs, Sheets, Gmail).
• Willingness to work with a CRM system and learn how to manage a sales pipeline.

• Practical use of AI tools as part of daily work; confident use of ChatGPT, Canva, and similar tools.

   

Nice to Have

• Research skills: ability to prepare for calls and collect basic information about a company and a lead.
• First practical experience in sales, customer support, account management, or other lead-related roles is a plus.
• Experience in public speaking, debates, acting, or improvisation.

We offer:

• Work schedule is flexible — fixed amount of hours that you need to work per month
• 20+ personal days for rest per year (10 days allocated every 6 months; unused days do not expire)
• Up to 12 official public holidays per year (each employee can decide how many to use)
• Birthday day off
• Reimbursement of 5 sick days per year
• Partial compensation for external courses/conferences (after the completion of the Adaptation Period)
• Partial compensation for external professional certifications
• English group lessons in the office with teachers (free of charge; 2 times a week)
• Reimbursement for sports or massage
• Large library with a scheduled purchase of new books every half a year
• Yearly Individual Development Plan (after the completion of the Adaptation Period)

If you’re ready to make an impact in our Jelvix Team, I’m waiting for your resume. Apply now!

We are looking for a Data Analyst with 2+ years of experience in analytics, preferably (but not necessarily) in gaming or iGaming. The ideal candidate has strong SQL skills, experience with data visualization tools (Power BI or Tableau), and expertise in user behavior and product performance analysis. 

In this role, you will analyze key metrics. An important part of this role is building and maintaining dashboards in Power BI, integrating data from MS SQL and ensuring data accuracy and consistency across multiple sources.   

Experience 

• 2+ years of experience in data analytics 
• Previous experience in a data-driven role within gaming, or a digital product environment is a plus. 

Required skills 

• Hands-on experience with data visualization tools ( Power BI , Tableau). 
• Strong SQL skills for querying and analyzing large datasets. 
• Practical understanding of unit economics ( GGR, NGR, ARPPU, LTV, cohort analysis)
• experience in analyzing product metrics and user behavior
• analytical thinking and the ability to formulate conclusions based on data

  Responsibilities  

• Build new and maintain existing dashboards and reports based on Power BI
• Automate unit economics and key product metrics in Power BI.
• Analyze user behavior, engagement, and conversion through cohort, retention, and segmentation analysis to identify growth opportunities 
• Provide actionable recommendations to improve product funnel and key product metrics. 
• Develop predictive models to forecast unit economics, analyze and optimize unit economics. 
• Process ad hoc requests from product and marketing teams, providing quick insights to support strategic decisions. 
• Ensure data accuracy and consistency across multiple sources. 
• Collaborate with developers to improve data and database structures. 

  Nice to have

• Experience with or strong interest in eSports / Dota 2: understanding of the gaming ecosystem, ranking systems (MMR), and Steam API integrations 
• Basic Python skills (Pandas, NumPy) for processing large datasets and automating routine tasks

Why Join Us?  

• Work on a cutting-edge Gaming platform tailored for Dota2 enthusiasts. 
• Have a direct impact on product decisions and strategy using data-driven insights. 
• Be part of a cross-functional team blending product management, analytics, and user experience  

Stellar Logic is a fast-growing team specializing in custom enterprise solutions. We don’t just write code; we build the digital backbone for our clients. We’re looking for a Full-stack Developer (60% Java / 40% React) to join our team and help us build and scale distributed platforms.

If you enjoy working on both sides of the stack, like to understand how things work under the hood, and want to see your code solve real business problems, we’d love to chat!

Responsibilities:

• Feature Delivery: Develop new features for microservice-based applications using Java and Spring Boot.
• Frontend Development: Build and improve user interfaces using React, ensuring they are fast and easy to use.
• Database Management: Work with PostgreSQL and MongoDB to store and manage data efficiently.
• Cloud & Deployment: Run and monitor your services in Azure Cloud (using Kubernetes/AKS). We won’t make you a full-time DevOps, but you should know your way around the cloud environment.
• Code Quality: Write clean, testable code and participate in code reviews to keep our codebase healthy.
• Problem Solving: Collaborate with the team to figure out the best way to implement complex requirements.
• Optimization: Help us make the system faster and more reliable as the user base grows.

Requirements:

• Experience: 5+ years of professional experience in software development.
• Java Stack: Solid knowledge of Java & Spring Boot (Data, Security). Experience with Hibernate is a must.
• Frontend Stack: Good practical experience with React (Hooks, State Management).
• Databases: Experience with both relational (PostgreSQL) and NoSQL (MongoDB) databases.
• Infrastructure: Proven experience with Azure Cloud, Docker, and how applications run in Kubernetes.
• Ownership: You take responsibility for your tasks from start to finish and care about the result.
• Communication: Strong English skills B2 or higher (we work with international projects, so you’ll need it).

Why Work with Us?

🚀 Tailored Solutions: At Stellar Logic, every project is a fresh challenge. We build custom software from scratch — no templates, just pure logic and innovation.

👨‍💻 Talent with Purpose: Our team of dedicated experts combines skill and creativity, working together to push boundaries and deliver excellence.

⭐️ Commitment to Quality: We care about the “why” behind the code. Every project reflects our dedication to building reliable, innovative systems.

💫 Empowered Teamwork: We value every contribution and prioritize collaboration, creating a culture where great ideas thrive and projects succeed as a team effort.

What We Offer:

• Remote Work: Work from anywhere while contributing to impactful IT projects.
• Growth Opportunities: Be part of a dynamic, expanding team with opportunities for advancement.
• Flexible Hours & Paid Vacation: Manage your own time for a healthy work-life balance.
• Tax & Accounting Support: We handle the paperwork so you can focus on the logic.

Not Meeting Every Skill? If you’re a strong Java dev who’s just starting to get serious with React, or vice-versa, but you’re a quick learner and a solid engineer — apply anyway! We value the right mindset and the ability to get things done.

Join our team and let’s build something great together!

Essential Expertise:

• At least 3 years of experience managing affiliate programs as a manager or team lead
• Experience in OTA, airline sales, or travel-related industries is highly preferred
• Strong understanding of performance marketing, CPA models, and attribution principles
• Hands-on experience with affiliate platforms (CJ, FlexOffers are a strong plus)
• Solid analytical mindset with the ability to interpret performance data and draw actionable conclusions (report creation is not required)
• Confident conversational English for daily communication with international partners
• Strong negotiation skills with the ability to maximize partner performance and build win-win relationships

• Knowledge of compliance standards, brand safety, and affiliate best practices
   

   

Key Contributions:

• Grow affiliate channel profitability with a clear focus on profit, qualified leads, and new connected affiliates as core KPIs
• Recruit, onboard, and activate new high-quality affiliate partners aligned with company goals
• Optimize partner performance through continuous testing, negotiation, and relationship management
• Build long-term, trust-based relationships with key strategic affiliates
• Provide clear performance insights and recommendations to leadership based on data analysis
• Collaborate with marketing and product teams to align affiliate initiatives with overall business strategy

• Participate in international industry exhibitions and conferences 2–4 times per year (all business trips are fully covered)
   

   

Distinctive Advantages:

• Opportunity to grow into a Head of Affiliate / Lead role within 9–12 months based on performance
• Work on travel and aviation-related products with strong international exposure
• Stable position with competitive salary and full benefits package
• Paid business trips to major affiliate and travel industry events
• Professional growth through hands-on experience with large-scale partner networks
• Supportive team environment focused on long-term collaboration and results

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for Full-Stack Engineer Python+React (AI-native / Experimentation Platform).

Requirements:
• 2+ years of production full-stack experience
• Strong Python/FastAPI + React/TypeScript skills
• Experience building browser/client-side SDKs
• Event tracking & analytics experience (PostHog, Mixpanel, Segment, Amplitude, etc.)
• Strong API/integration engineering skills (OAuth, webhooks, GraphQL/REST)
• Good understanding of experimentation/A-B testing systems
• Strong product ownership mindset
• Comfortable working with AI coding tools (Cursor, Claude Code, Codex)

Nice to have:
• Shopify app development experience
• PostHog expertise
• Experimentation platforms experience (Statsig, GrowthBook, Optimizely, LaunchDarkly, VWO, etc.)
• Statistical experimentation knowledge
• Edge/serverless experience

What the company offers:
• Constant and interesting work with foreign clients
• Flexible working hours
• 50% cost compensation of sports, English lessons
• Annual paid 30 days vacation and paid sick days
• Medical insurance policy

Responsibilities:
• Develop and maintain a browser SDK running on third-party storefronts
• Build and improve a visual no-code editor for live page experiments
• Develop and support the experimentation backend and analytics pipeline
• Build and enhance the merchant dashboard
• Develop Shopify app extensions and integrations
• Configure and maintain PostHog infrastructure and event tracking
• Work on future integrations with Klaviyo, Gorgias, Meta Ads, Google Ads, and other platforms
• Collaborate using a modern AI-assisted development workflow (Claude Code, Cursor, Codex, etc.)

Altum is a Ukrainian software and website development company building products for startups and digital agencies across the US and Western Europe. More at altumsoftware.io
 

What you'll do:

• Own the full hiring cycle end-to-end — from sourcing to offer
• Source and attract candidates via LinkedIn, job boards, and social media
• Build and maintain a strong candidate pipeline across multiple roles simultaneously
• Conduct screenings and interviews to evaluate skills and cultural fit
• Keep candidates engaged and ensure a smooth experience throughout
• Manage offers, negotiations, and closing
• Collaborate with hiring managers to refine role requirements and hiring strategy

About you:

• 5+ months of recruiting experience 
• Comfortable running searches independently with minimal guidance
• Strong communication skills and a genuine interest in people
• Organized, detail-oriented, reliable — you don't let things fall through the cracks

What you get:

• Fully remote
• Flexible working hours
• Paid vacation and sick leaves
• Real growth opportunities within the company

Hiring process:

1. CV
2. Intro call — up to 30 min
3. Interview with CEO — up to 30 min
4. Final feedback

Who We Are?
Altum is a Ukrainian software development house that supports digital agencies and startups across the US and Western Europe with technical expertise. We focus on innovation, scalability, and quality to help businesses grow.

As part of Altum, DevOut Labs is a WordPress white-label development team delivering high-quality websites for US-based marketing agencies. While hiring is managed under Altum, this role is for DevOut Labs.
More info: devoutlabs.com

Position Overview

As a WordPress Developer, you will be responsible for developing, customizing, and maintaining WordPress websites for our clients. You will collaborate closely with our design and development teams to implement functional and visually appealing websites that align with our client's needs and objectives. This position offers the opportunity to work remotely and contribute to exciting projects for a diverse range of clients.

Responsibilities:

• Develop custom WordPress themes and plugins based on client requirements and design specifications.
• Customize existing WordPress themes and plugins to enhance website functionality and user experience.
• Ensure websites are optimized for speed, performance, and responsiveness across all devices.
• Collaborate with designers and other developers to implement website designs and features.
• Communicate effectively with project managers and clients to provide updates and gather feedback.

Requirements:

• Proven experience as a WordPress Developer, with a strong portfolio showcasing previous work;
• Proficiency in HTML, CSS, JavaScript, PHP, and MySQL;
• Solid understanding of WordPress architecture, theming, and plugin development;
• Experience with popular WordPress plugins and frameworks;
• Ability to work independently and efficiently in a remote environment;

Preferred Qualifications:

• Experience with ACF Pro;
• Experience with front-end frameworks such as Bootstrap or Foundation;
• Knowledge of SEO best practices and accessibility standards;
• Experience with other content management systems (e.g., Drupal, Joomla) is a plus;

Recruitment Stages:

• Initial Interview — up to 30 min;
• Feedback;
• Technical interview
• Feedback;
• Interview with CEO
• Final feedback.

🎯 Key Responsibilities:

• Manage and develop relationships with payment service providers (PSPs), partner banks, and key business partners across global markets, with a focus on CIS countries.
• Drive business growth through identifying new partnership opportunities and expanding existing cooperation.
• Conduct negotiations, presentations, and commercial discussions with partners and senior-level stakeholders.
• Collaborate with internal teams to coordinate operational processes and ensure high-quality partner support.
• Monitor payment performance metrics and conversion rates, identifying opportunities for optimization and revenue growth.
• Participate in the development and improvement of sales and partner management processes.
• Prepare reports, maintain up-to-date information flows, and provide insights to relevant departments.
• Contribute to strategic planning, market expansion initiatives, and implementation of new business development opportunities.

✅ Who We’re Looking For:

• 3+ years of successful experience in Business Development, Account Management, or Partnership Management within FinTech, Payments, Banking, or Crypto industries.
• Strong understanding of payment infrastructure, PSP operations, acquiring, and banking partnerships.
• Proven ability to build and maintain long-term B2B relationships and influence decision-makers.
• Excellent communication, negotiation, and presentation skills.
• Self-driven professional capable of working independently and taking ownership of projects.
• Analytical mindset with strong quantitative and problem-solving abilities.
• Experience working cross-functionally with sales, operations, product, and technical teams.
• Fluent English (written and spoken); additional languages will be considered a plus.

💡 Nice to Have:

• Existing network within the payments, banking, or fintech ecosystem.
• Experience working with international PSPs and financial institutions.
• Background in conversion optimization and payment performance management.
• Participation in launching new products, markets, or strategic partnership initiatives.

🎁 What We Offer:

• Competitive salary package with performance-based bonus system.
• Fully remote work environment with the flexibility to work from anywhere.
• Opportunity to attend leading fintech, payments, and crypto conferences worldwide at the company's expense.
• Work with innovative payment solutions and international partners.
• Professional development support, including 50% reimbursement for relevant educational programs.
• Collaborative team culture with opportunities to influence business processes and strategic decisions.
• Paid vacation and sick leave.
• Additional performance bonuses and recognition programs.

Profile:

• We provide customer support and Implementation for business in retail and hospitality all over the world that use our products

• We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kyiv)!

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have a Technical background or a strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work night shifts (Kyiv time zone: 16:00 — 01:00.)

• An experienced PC user (General Microsoft Windows knowledge).

• Ideally, you have Technical background or strong desire to explore the field of software and Hardware products;

• Training and time-management skills

Soft Skills:

• Communication;

• Listening;

• Conflict Resolution;

• Empathy;

• Positivity;

• Self-Control.

Would be a plus:

• Previous experience in support function (is a big plus);

• Technical background and IT education ( is a huge plus).

• Experience in working with CRM and Jira;

Why you should choose us:

• We are a product company and you will have a great opportunity to work with advanced and progressive products;

• Our position — great opportunity to implement your ideas!

• We are focused on growth and innovation;

No bureaucracy.

Compensation & Benefits:

• Work in successful U.S. IT company with an international team;

• Participation in challenging project that is famous and successful in the U.S. market;

• Career and proficiency development plans;

• Competitive salary;

• Paid vacation and sick leave;

• Health insurance;

• Referral program;

• Friendly atmosphere and corporate events;

• Comfortable office near downtown close to the metro station.

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about eHopper products;

• Identify, analyze and troubleshoot technical issues and provide effective solutions;

• Respond to support queries via email, phone, and chat;

• Address procedural, configuration, software, hardware, and merchant services related issues;

• Provide clear and complete documentation and notes on all service inquiries.

About company:

eHopper is a product company located in New York that provides business management solutions to businesses around the world. Their key product, the eHopper Point Of Sale system enables business retailers to efficiently manage their operations, cut costs and promote repeat business with their customers. Today, eHopper Services, LLC continues to provide point of sale solutions, improve upon their products and influence innovation with business management.

Project Description:

eHopper’s primary product is a point-of-sale system utilized in retail and hospitality industry around the world. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely.

We need to keep the pace with the market changes and stay ahead of the curve and competition.

Our goal is to continuously improve our product respond to market!

Learn more about eHopper on ehopper.com

Our Customer Support Team works directly with our clients all over the world.

Our customer support agents have the unique opportunity of becoming experts in the field by learning the specifics of the retail industry and obtaining not only technical skills but knowledge of business processes, operational procedures and customers’ daily needs as well.

As a member of the eHopper Team you will be able to start and build your career in an international company where you can use your English skills and communicate on a daily basis with native speakers.

You will gain valuable knowledge and experience by collaborating closely with our Development team in Kiev and colleagues in our NY office.

Our culture of continuous career development will also provide you excellent opportunities for accelerated growth and promotion.