Jobs at Djinni

About Zoop

Zoop is a platform that allows Creator's to monetize their content and influence more effectively and fans to engage more immersively through a gamified experience.

Our goals and main challenges are:

• Giving fans the ability to be closer to their beloved celebrities, acquire access to them and complete challenges
• Providing Creators with a tool kit to grow their brands and expand revenue streams

Responsibilities:

• Analyze and validate requirements (specifications, acceptance criteria, etc.)
• Create Test Documentation (test design, test scenarios, test cases, checklists, etc.)
• Prepare Test Data
• Perform Functional / non-functional testing of product increments
• Update baseline documentation following requirements changes
• Create bug reports and document deviations from the expected results with screenshots and videos
• Provide regular Test Status updates to the team
• Work with Project and Test Management Tools 

Requirements:

• Understanding the purpose of Software Quality
• Knowledge of Fundamental Test Process Phases
• Knowledge of Testing Types and Techniques
• Knowledge of Test Documentation types/purpose
• Strong self-organization skills
• Level of English: At least Intermediate

Would be a plus:

• Technical skills in test scenario preparation and test execution
• Technical skills in documenting and troubleshooting defects
• Familiarity with test case/ project management tools (e.g., JIRA, Qase, TestRail, etc.)
• Bachelor’s or Master’s degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering, and Math)

Account Executive | Remote 

We’re looking for a high-performing Account Executive to drive enterprise growth for a leading OKR and strategy execution platform used by 3,000+ organizations globally. This is a full-cycle, execution-focused enterprise sales role with real ownership and growth potential. You will lead complex deals, engage senior stakeholders, and help scale our transition from product-led growth to a more enterprise-driven sales motion.

Salary: Competitive, discussed individually

Format: Full-time, Remote (Europe preferred; worldwide considered, except Russia and Belarus)

About the Role and the Project:

We’re building a B2B SaaS platform that helps organizations align strategy and execution through OKRs and KPIs — integrated with tools like Jira, Confluence, Salesforce, as well as our standalone platform. As an Account Executive, you will play a critical role in expanding our global enterprise presence, owning the full sales cycle and driving revenue growth across key markets (EU, US, LATAM, APAC). You will work closely with BDRs, Marketing, and Product teams to build a scalable and predictable enterprise sales engine.

Key Responsibilities:

• Own the full sales cycle: prospecting → discovery → demo → negotiation → close

• Manage complex, high-value enterprise deals with multiple stakeholders

• Lead consultative conversations with C-level, Strategy, Operations, and HR leaders

• Conduct deep discovery to identify business challenges and execution gaps

• Translate customer needs into clear product value and measurable outcomes

• Build and manage a strong global pipeline across multiple regions

• Drive consistent revenue generation and achieve quota targets

• Collaborate with BDRs on pipeline generation and opportunity development

• Partner with Marketing to refine messaging and campaigns

• Maintain accurate CRM data (HubSpot) and track key sales metrics

• Continuously improve sales processes based on performance insights

Key Qualifications:

• 2–6+ years of experience in B2B SaaS sales (enterprise or mid-market)

• Proven track record in full-cycle / closing roles

• Experience selling to senior stakeholders and decision-makers

• Strong consultative or solution-selling skills

• Ability to manage complex sales cycles and multiple deals simultaneously

• Strong communication and negotiation skills

• High level of ownership and results-driven mindset

Nice-to-Have:

• Experience selling OKR / KPI / performance management solutions

• Understanding of strategy execution frameworks

• Experience working across international markets

• Familiarity with CRM tools (HubSpot or similar)

• Experience in scaling sales processes or GTM motions

Benefits:

• Direct impact on revenue and company growth

• Opportunity to shape enterprise go-to-market strategy

• Exposure to global enterprise sales and markets

• Competitive salary + performance-based bonuses

• Flexible schedule and remote work format

• Team of 20+ professionals across Marketing, Product, Engineering, and Leadership

• High level of ownership and autonomy

We are looking for an Affiliate Manager who knows how to build strong partnerships, work with traffic, and scale results.
This role is for someone who feels confident in the iGaming affiliate space and understands how to turn partnerships into sustainable business growth.
Responsibilities:

• Source and attract new partners to the affiliate program, including attending industry conferences
• Manage partners end-to-end: from onboarding and deal negotiation to link distribution, payouts, and upselling
• Build and maintain long-term relationships with existing partners, scaling traffic volumes
• Analyze traffic performance across CPA, RevShare, and Hybrid models; calculate ROI and suggest improvements
• Collaborate with internal teams (support, marketing, analytics, finance, product) to ensure smooth operations
• Maintain reporting and planning
• Execute tasks and achieve performance targets
   

Requirements:

• 1+ year of experience in affiliate marketing within the iGaming industry
• Strong communication skills: ability to negotiate, build relationships, and resolve conflicts
• Experience working with traffic sources: social media, SEO, Facebook, ASO, PPC, and paid traffic in general
• Strong verbal and written communication skills
• English level B1 or higher
   

What we offer:

• Competitive compensation based on your experience, expertise, and results
• Remote work format (5/2) with flexible start of the working day
• Paid vacation and sick leave, plus additional days off
• Opportunity to work in a fast-growing iGaming project with real impact on the product
• Company-provided equipment and budget for home office setup (if needed)
• Transparent bonus system, weekly team activities, and regular gifts
• Supportive team and open communication
   

If you enjoy working in affiliate marketing, know how to build partnerships, and want to grow in iGaming — let’s connect 🤝

We are looking for a Customer Support Specialist with experience in payments/fintech / iGaming environments to support users and partners with payment-related inquiries.

You will work closely with Payments, Risk, and Finance teams, handling payment issues, investigating transactions, and ensuring smooth communication with clients and partners.

Responsibilities

• Handle customer inquiries via chat, email, and ticketing systems
• Support users with payment-related issues (deposits, withdrawals, failed transactions)
• Investigate and resolve chargebacks, refunds, and transaction discrepancies
• Communicate with internal teams (Payments, Risk, Compliance) to resolve issues
• Work with PSP providers to clarify transaction statuses when needed
• Monitor transactions and identify potential issues or irregularities
• Maintain high-quality customer experience and response standards
• Document common issues and contribute to process improvements

Requirements

• 0,6+ years of experience in Customer Support within fintech, payments, or iGaming
• Good understanding of:
  • Payment flows (deposits/withdrawals)
  • Chargebacks and refunds
  • Transaction investigation
• Experience working with payment systems or PSPs is a strong advantage
• English – B2+ / strong communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Experience with CRM / ticketing tools

Nice to Have

• Experience in iGaming or high-risk payments
• Basic understanding of crypto payments

What We Offer

• Fully remote work
• Flexible working hours
• Opportunity to grow within a fast-scaling fintech company

• International environment and exposure to global payment operations

   

We are looking for a Project Manager/Coordinator (Lviv!) who will manage our bright IT Security Consulting team.

We are looking for a Personality with remarkable communication skills, previous experience in managing client expectations and engineering teams, attention to detail, and the ability to work cross-functionally, converting talented engineers into a high-performance team.

The new Manager will join our outstanding Delivery Leadership team. The ideal candidate doesn’t hesitate to manage talents, clients and project success.

Responsibilities:

• Coordinate and manage multiple short-term cybersecurity projects related to penetration testing and security consulting.
• Plan and manage team workload and resource allocation across ongoing projects.
• Monitor project execution, ensuring timely delivery, quality standards, and client satisfaction.
• Act as the main coordination point between clients and internal technical teams during project execution.
• Track project progress, identify risks or blockers early, and propose solutions.
• Coordinate engineers’ work across multiple engagements and ensure smooth project flow.
• Support team collaboration and maintain clear communication within the delivery team.

• Ensure projects follow UnderDefense delivery processes and operational standards.

   

Qualifications:

• At least 2+ years of project management experience.
• Experience in managing 10+ people.
• Excellent written and verbal communication skills, both Ukrainian and English.
• Practical experience in implementing scope, quality, and time management principles.
• Good knowledge of JIRA.

Personal qualities:

• A passion for challenges and courage to manage people.
• Being self-motivated, able to multitask, reliable to deliver on time, a quick-thinker, and able to work in a fast-paced work environment.
• Strong organizational, negotiation, and conflict-resolution skills.
• Know and practice active listening techniques.

Nice to have:

• Technical background.
• Some knowledge of the cybersecurity domain.

About other benefits:

• Competitive compensation package with opportunities for career advancement.
• Innovative and dynamic work environment focused on product development.
• Opportunities for global collaboration with teams around the world.
• Paid time off including vacation and sick leave.
• Reimbursement for professional development activities such as conferences and certifications.
• Health and wellness benefits including internal medical insurance.
• Social events and team-building activities to foster a positive work culture.
• Minimal bureaucracy to ensure efficiency and productivity.

We are looking for an experienced Senior Account Manager to lead and grow enterprise-level client accounts. In this role, you will act as a strategic partner to key clients, driving long-term collaboration, identifying expansion opportunities, and owning revenue growth within your portfolio.

This position requires strong commercial expertise, strategic thinking, and the ability to build trusted relationships with enterprise stakeholders across multiple levels.
 

Responsibilities:

- Build and maintain long-term, trusted relationships with enterprise clients

- Gain a deep understanding of clients’ business objectives, technology landscape, and growth strategy

- Identify and proactively drive upsell and cross-sell opportunities aligned with client needs

- Propose relevant IT services and solutions that support clients’ strategic and operational goals

- Monitor account health, client satisfaction, and delivery performance

- Resolve escalations and issues in a timely and professional manner

- Conduct regular business reviews to discuss performance, strategic alignment, and new initiatives

- Own revenue targets and drive account growth through structured commercial planning and expansion strategies
 

Requirements:

- 5+ years of experience in Account Management within the IT outsource industry, with a strong focus on enterprise clients

- Proven track record of successfully growing and upselling enterprise accounts

- Excellent communication, negotiation, and stakeholder management skills

- Strong business acumen with the ability to connect IT solutions to client ROI and strategic outcomes

- Experience managing complex, multi-stakeholder relationships across departments and time zones

- Proactive, independent, and comfortable working cross-functionally with delivery, finance, and executive teams

- English level: Advanced

What you’ll get:
- Flat hierarchies and short decision paths, openness to new ideas
- Flexible working schedule
- Reimbursement for professional certification
- Annual paid vacation — 18 working days
- Paid sick leave — 10 working days
- English classes
- IT club card — applicable to the Lviv region
- Sport classes compensation
- Comfortable office locations or remote work.

Hiring Process:

- HR Interview

- Interview with Head of Delivery

- CEO Interview (optional)

We are looking for a Senior-level freelance engineer with proven, hands-on experience in backend and systems development (Python and C++) for drones, UAVs, or robotic platforms. This role involves building critical software that directly powers autonomous aerial operations, from onboard systems to mission control infrastructure.

What you’ll do

• Design and develop backend services for mission control and monitoring of autonomous drones
   
• Build reliable data pipelines to process and analyze telemetry in real time
   
• Implement and maintain communication protocols (MAVLink over UDP/TCP)
   
• Integrate with PX4 or ArduPilot flight stacks and extend/customize C++ components when needed
   
• Contribute to software deployment on embedded platforms (e.g., Raspberry Pi, NVIDIA Jetson)
   
• Collaborate remotely with robotics, hardware, and frontend teams to deliver end-to-end UAV solutions
  
   

You have

• Mandatory: production-level experience building software for drones/UAVs or robotic platforms
   
• Strong Python expertise (Asyncio, FastAPI/Flask, or similar frameworks)
   
• Solid C++ experience in robotics, real-time systems, or embedded development
   
• Practical experience with PX4 or ArduPilot flight stacks
   
• Hands-on experience with MAVLink protocol
   
• Strong understanding of UAV/robotics development workflows
   
• Experience working in Linux environments
   
• Hands-on knowledge of Docker and containerized deployments
   
• Git and version control best practices
   
• Experience designing and maintaining CI/CD pipelines
   
• Solid understanding of networking concepts (UDP/TCP, DHCP, traffic debugging tools)
  
   

Nice to have

• Experience with software deployment on embedded hardware platforms
   
• Experience with telemetry visualization or monitoring dashboards
   
• Familiarity with video streaming technologies (depending on the team assignment)
   
• Exposure to cloud-based infrastructure (AWS, GCP, or Azure)
  Prior work in Agile, cross-functional robotics teams
  
   

What we offer

• Freelance / hourly paid (long-term collaboration possible)
   
• Competitive rate based on expertise and contributions
   
• 100% remote & flexible working hours
   
• Direct involvement in cutting-edge UAV and robotics projects
   
• A motivated international team where your work has a real impact on live autonomous systems
  
   

👉 Proven PX4 or ArduPilot experience is required. If you bring practical UAV/drone software expertise (Python + C++) and understand real-world robotics workflows, we’d be excited to talk with you.

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for a hands-on Outbound Marketing Specialist who will take ownership of outbound campaigns and directly impact lead generation and business growth.

For a perfect match, we expect 🎯

• 1+ year of experience in marketing, growth, lead generation, or outbound campaigns
• Hands-on experience with Email marketing campaigns and basic automation tools
• Confident use of LinkedIn 
• Ability to launch, manage, and optimize LinkedIn and Email campaigns
• Experience collaborating with Sales teams — supporting outreach activities, validating leads, assisting across directions
• Strong hypothesis-driven mindset: ability to generate ideas, test them, analyze results, and iterate
• Understanding of B2B marketing and client acquisition logic
• English level: Intermediate (written communication)

Nice to Have 💎

• Experience building or optimizing marketing or lead generation processes
• Familiarity with outreach or lead generation automation tools
• Experience working with additional channels or segmentation approaches
• Analytical thinking and willingness to experiment
• Understanding of IT / tech / digital environment
• Experience working with the Ukrainian B2B market

Duties & Responsibilities 💼

• Launching, configuring, and managing LinkedIn and Email outreach campaigns
• Testing new ideas, channels, segments, and messaging approaches for client acquisition
• Working closely with the Sales team:
  • supporting outreach tasks
  • validating and qualifying leads
  • maintaining campaign flow
• Researching and identifying relevant target companies and contacts
• Preparing and running targeted outbound campaigns for specific niches
• Analyzing campaign performance and key metrics
• Proposing improvements to workflows and enhancing overall campaign performance

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙

Don't forget to provide your Telegram nickname for contact

We are a product company in the iGaming industry, looking for a Head of VIP who will take ownership of developing one of our key business направленияs.
This role involves both strategic and operational leadership with a direct impact on core business metrics.
 

⚡ Key Responsibilities

• Develop and execute the VIP strategy
• Manage operational processes and teams
• Drive and monitor key performance metrics
• Build and optimize VIP funnels and retention mechanics
• Analyze data, identify growth opportunities, and make informed decisions
• Forecast and plan performance indicators
• Collaborate closely with Product, Marketing, and Support teams
   

💫 Requirements

• 2+ years of experience in iGaming
• Proven experience in team management
• Strong experience working with metrics
• Experience building or contributing to strategy
• Solid understanding of the VIP segment and high-value customers
• Strong analytical mindset with a data-driven approach
   

✨ What We Offer

• Competitive compensation
  Salary aligned with your experience, skills, and contribution
• Remote work
  Fully remote setup with a flexible start to your workday
• Professional growth & impact
  Opportunities to grow within the company and influence product and processes
• Paid time off
  Vacation, sick leave, and additional days off
• Comfortable workspace
  Company-provided equipment and budget for home office setup if needed
• Bonuses & perks
  Transparent bonus system, weekly team activities, and regular gifts
• Team & culture
  Friendly, supportive team with open communication

UnderDefense is one of the fastest-growing cybersecurity companies in Europe, trusted by 300+ global organizations. Recognized by Gartner and Clutch, we protect companies worldwide with cutting-edge MDR, offensive security, incident response, and our rapidly scaling SaaS platform UnderDefense MAXI.
As we continue expanding in the U.S. market, we are strengthening our communications engine. We are looking for a hands-on PR Manager who can elevate our brand, amplify our founders’ voices, and drive strategic visibility across global tech and business media.This is a high-impact role for someone who can both shape PR strategy and execute it independently.

Role Overview:

The PR Manager will own both corporate communications and executive PR, working directly with our CEO and Marketing leadership. You will build our media presence from the ground up, pitch UnderDefense’s expertise, drive thought leadership, and manage communication around cybersecurity incidents and industry commentary. We need someone who is proactive, resourceful, and capable of navigating a fast-paced environment with no bureaucracy and high expectations for output.

Key Responsibilities:

• Build and execute PR strategy to increase UnderDefense’s visibility in U.S. and global markets.
• Develop and maintain relationships with journalists, editors, analysts, and influencers in tech, business, and cybersecurity media.
• Pitch company news, industry commentary, product updates, and expert insights from UnderDefense leaders.
• Develop and manage the personal brand of the founder as a key industry voice: secure interviews, speaking opportunities, and expert positioning.
• Identify media opportunities based on security incidents, industry reports, and threat trends.
•  Draft press releases, statements, talking points, briefs, and media kits.
•  Build a steady pipeline of PR opportunities by working closely with internal teams (security, product, pentest) and turning their insights into media stories.
•  Prepare executives for interviews, panels, podcasts, and conferences.
• Collaborate with marketing to align messaging across PR, social media, events, and content.
• Drive PR reporting: coverage tracking, share of voice, and impact on brand awareness.
• Ensure messaging consistency across all external channels.

•  Use AI tools to accelerate research, drafting, and reporting workflows.

   

Qualifications:

Must-have:

•  3+ years of experience in PR or Communications for B2B tech, SaaS, or cybersecurity companies.
•  Strong media relations skills with proven experience securing coverage (preferably in U.S./international media).
• Excellent English writing skills: press releases, pitches, executive quotes, op-eds (C1–C2 minimum).
•  Experience working directly with founders or C-level executives on thought leadership and personal brand.
• Ability to operate independently, pitch proactively, and deliver end-to-end results.
• Strong storytelling skills and understanding of how to make technical topics newsworthy

•  Comfort with AI tools (drafting, research, content generation) and ability to QA AI output critically.
   

  Nice to have:

•  Experience in or direct network within the cybersecurity industry.
• Experience in crisis communications or reactive PR based on industry incidents.
• Familiarity with U.S. media landscape and PR tools (Meltwater, MuckRack, etc.).
• Understanding of product positioning and collaboration with marketing teams.

Why UnderDefense:

• Work with global cybersecurity experts and a hands-on, visionary CEO.
• Direct impact on the company’s brand, visibility, and industry influence.
•  Fast-paced, no-bureaucracy culture that values ownership and initiative.
•  Competitive USD compensation.
• Remote-first, flexible work environment.
•  Opportunity to build PR function from scratch and scale it as the company grows.
•  Join a team recognized for innovation, speed, and strong product vision.

At UnderDefense, we protect the digital world by helping businesses stay ahead of cyber threats. Our cutting-edge cybersecurity services and award-winning team empower global enterprises to operate securely and with confidence.

We are seeking a hands-on B2B social media strategist to turn our LinkedIn and YouTube presence into a lead generation engine and a brand awareness powerhouse. This role is perfect for someone who thrives on creating impactful content in SaaS or highly technical industries like cybersecurity, and wants to work directly with our CEO and subject-matter experts to amplify their insights.

What you’ll do:

• Manage the CEO’s LinkedIn presence as the primary growth channel (content creation, publishing)
• Work directly with the CEO to translate ideas, expertise, and feedback into content 
• Use AI tools to generate, edit, and scale content (text, visuals, presentations, video), while maintaining high quality and consistency
• Support the company’s LinkedIn page and distribution through internal stakeholders’ profiles
• Analyze content performance and optimize based on what drives visibility, engagement, and leads
• Collaborate with design and marketing to ensure consistent messaging and visual standards

What makes you a great fit:

• Experience managing a founder’s personal brand on LinkedIn or corporate LinkedIn page (B2B, SaaS, or similar)
• Track record of driving measurable results via social media (leads, engagement, traffic)
• Experience using AI tools for content creation (and more importantly — controlling quality, not just generating content)
• Strong execution mindset: you can move fast, test ideas, and iterate without waiting for perfect input

Why join UnderDefense?

• Work with a world-recognized cybersecurity company featured in Top 200 MSSPs globally
• Your content will reach CTOs, CISOs, and decision-makers at Fortune 500 companies
• Be part of a smart, passionate team that values initiative and creative freedom

• Direct influence on company growth with close collaboration with leadership

   

If you want to turn social media into a true business driver, create content with global reach, and be part of a fast-scaling cybersecurity leader, we’d love to meet you!

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.
Our team is united by the desire to move forward, achieve results, and open up new opportunities together.
We are looking for people who want to create more, a large-scale European project born in Ukraine.

About the role

We are looking for a Workforce Manager responsible for forecasting workload, scheduling, and capacity planning across operations.
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable operations and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (100+ agents)
• Strong knowledge of Erlang C and workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.
   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

About the role
We are looking for a Customer Service Quality Assurance Specialist (QA) who will be responsible for building and developing a structured quality control system across customer support operations.
This role is for someone who combines analytical thinking, process mindset, and strong communication skills to improve customer experience and team performance.

Main tasks:
• Monitoring and analyzing customer interactions (calls, chats, emails)
• Reviewing all customer complaints and low-rated interactions within 24 hours
• Ensuring QA coverage and accuracy of customer interactions across channels
• Developing and maintaining unified scorecards for all communication channels (including email)
• Conducting calibration sessions and providing structured feedback to agents
• Identifying bottlenecks in customer experience and suggesting process improvements
• Supporting reduction of recurring mistakes through systematic analysis and feedback

Requirements:
• 3+ years of experience in Quality Assurance / Customer Support Quality Control
• Strong analytical skills and ability to work with data
• Experience in building or maintaining QA scorecards and evaluation frameworks
• Strong communication skills and ability to provide structured feedback
• Experience with CRM systems
• English Upper-Intermediate+
• Experience with Excel / Google Sheets
• SQL / Tableau / Power BI — as a plus

We offer:
• Official employment and social guarantees;
• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on customer experience and service quality;
• Professional growth within the Nova group of companies.


It all starts with the first step. Send your resume today — it’s time to make a difference together.

We’re looking for someone to reach out to influencers on TikTok and Instagram, start conversations via DMs or email, build interest, and book them on a discovery call with our sales team. You’ll own one of the most important parts of the pipeline — acting as the first point of contact and scheduling calls.

WHAT YOU’LL DO

• Send personalized outreach via DMs and email from a pre-sourced list
• Manage conversations, follow up, and nurture leads through the pipeline
• Qualify creators by niche, audience, and engagement fit
• Book confirmed discovery calls with our sales reps
• Track all activity and pipeline status in Google Sheets

REQUIREMENTS

• Fluent/native English - your messages must feel natural and human
• Experience in influencer outreach, lead gen or SDR/BDR roles, with hands-on experience with creators on TikTok and Instagram
• Available to work evening hours (apr. 8pm-12am Kyiv time), Mon–Fri — fast response times are essential
• Organized and detail-oriented - no lead falls through the cracks

NICE TO HAVE

• Deep knowledge of the TikTok/Instagram creator landscape
• Background in influencer marketing or talent management

WHAT WE OFFER

• Part-time, flexible remote collaboration - 10-15 hours per week at the beginning of collaboration
• $7 – $12/hour depending on experience

The role

You'll be one of the first Account Managers we hire. You take ownership of a portfolio of ~50–75 paying customers — your job is to keep them happy, grow their revenue, and convert hot inbound leads into new paying accounts. You'll work directly with the Head of Customer Growth and the founders.
 

What you own

• Customer portfolio health — your assigned accounts stay active, healthy, and growing
• Expansion revenue — upgrades to higher plans, additional channels (WhatsApp / RCS / SMS), additional sender names
• Retention — proactively identify at-risk accounts, run save calls, recover them
• Referrals — turn happy customers into a referral pipeline
• Inbound conversion — hot leads that come in via our chat / website land on your desk; you discover, qualify, demo, and close
   

You're a fit if

• 2+ years in B2B SaaS Customer Success, Account Management, or Sales (NOT support / consulting / agency)
• Strong written and spoken English (C1+) — daily calls with US customers
• Comfortable with API / developer products (you don't code, but you understand what our customers build)
• Data-driven — you can read a CRM dashboard, articulate why a metric is moving, prioritize accordingly
• Self-starter — small team, no micromanagement
• Open and curious about AI tools  — we use them daily. 

Nice to have

• Worked at an API / infrastructure / dev tools SaaS 
• Direct experience with US-based B2B SaaS customers
• Already using AI tools in customer-facing workflows

What we offer

• $2,000 base + performance bonus (OTE $3,000 from Month 4)
• Remote. Direct collaboration with founders and Head of CS
• Modern stack
• Real ownership: your accounts, your numbers, your impact