Jobs at Djinni

We’re looking for a sharp, proactive virtual assistant who thrives on problem-solving and can work independently with minimal supervision. This role is ideal for someone who enjoys variety, takes initiative, and integrates seamlessly with our team and client communications.

Key Requirements
Schedule & Availability
- Available until at least 3:00 PM EST most days (flexibility for occasional exceptions)

-Ideally looking for 20-30 hours of work per week
- No weekend work required
- Fluent conversational English for phone calls, Zoom, and real-time discussions
- Reliable internet and professional communication setup
- Responsive during core business hoursEssential Qualities
- Exceptional communication is critical
- Fluent conversational English
- High intelligence and analytical thinking
- Self-starter mentality
- Excellent problem-solving skills
- Professional communication across phone, Zoom, Slack, email, and text
- Adaptable to varied tasks and changing priorities
- LLM proficiency: ChatGPT, Claude, and other AI tools with strong prompt engineering skills

Preferred Experience (Not Required)
- Digital marketing
- Website management or basic web development
- Familiarity with business tools and platforms
- Responsibilities
- Collaborate directly with the business owner on strategic initiatives
- Monitor and coordinate team tasks
- Complete various business tasks independently
- Communicate professionally with clients
- Proactively identify and solve problems

CRITICAL: Communication is Everything
Reliable communication is our #1 priority. We cannot tolerate contractors going silent. We need:
 Prompt responses or acknowledgment of tasks
 Multi-channel communication (text, calls, Zoom, Slack, email)
 Fluent conversational English for real-time discussions
 Proactive updates if a task will take longer
 Clear expectations – better to know a task takes 3 days than disappear for a week

What We DON’T Want
- Need constant direction or hand-holding
- Cannot troubleshoot independently
- Require frequent check-ins
- Poor communication or disappearing without notice
- Uncomfortable with phone/video calls

Ideal Candidate
- Independent, proactive, and solution-oriented
- Communicates clearly and professionally
- Reliable with a strong track record of follow-through

Application Instructions
Include in your proposal:
- Confirmation of availability until at least 3 PM EST
- Commitment to communication expectations
- Conversational English proficiency
- Relevant experience and problem-solving examples
- AI tool proficiency and prompt engineering experience
- Examples of similar VA work
- Demonstration of professional communication style
- Why this role appeals to you

We value intelligence, initiative, and reliability above all. If you enjoy solving challenges without constant direction, we’d love to hear from you.

A new international partner network in the field of traffic resell is looking for experienced Affiliate Managers to join our team. We are building a strong, flexible, and ambitious community and are open to cooperation with those ready to scale with us.

What We Offer:

• Fully remote work format with a flexible, results-oriented schedule
• One of the highest profit shares on the market
• Competitive compensation (base + %)
• 24 paid vacation days, 5 sick days, and 2 additional day-offs
• Bonuses and holiday gifts
• Participation in international conferences and exhibitions, business trips abroad
• Support for initiatives and professional growth
• Internal events and knowledge-sharing activities
• No micromanagement or strict hierarchy — we work fast and communicate openly

• Infrastructure, technical support, and freedom of action — you own the result

   

What We Expect:

• 2–3+ years of experience in affiliate or resell marketing
• Own active partner base
• Strong skills in partner acquisition, onboarding, and relationship management
• Confident use of LinkedIn, Telegram, and niche communities
• Ability to build long-term partnerships
• Understanding of metrics, funnels, and offer economics
• Independence, proactivity, and the ability to spot opportunities
• Experience in industry conferences (CIS or global) and traffic resell is a big plus

🟢 Location: Remote.

An international iGaming company is looking for an experienced and ambitious professional for the position of Head of Product. The company is a large betting and gambling platform that occupies a leading position in the Indian market and has a Curacao license that allows it to conduct betting and gambling activities worldwide.

The primary responsibility is developing product strategy and managing its successful implementation in the market. If you have significant experience in the gambling industry and are committed to developing leading products in a rapidly growing sector, this position is for you.

🟢 Requirements:

- At least 3 years of experience as Head of Product/Product Lead.
- At least 3 years of experience in the gambling industry (iGaming).
- Experience with B2C platforms.
- Deep understanding of product development processes and product lifecycle management.
- Experience in market and competitor analysis, developing product strategies based on the data obtained.
- Excellent communication skills and ability to interact effectively with the development, marketing, and other departments.

🟢 Will be a plus:

- Experience with Tier 3 markets (India, Africa)

🟢 Responsibilities:

- Develop and implement product strategy.
- Manage product portfolio, including planning, development, and launch of new products.
- Analyze market and competitors to identify new opportunities and trends.
- Manage product development process, including prioritization and task tracking.
- Collaborating with development, marketing, and other teams to achieve common goals and metrics.
- Monitoring product performance metrics and taking action to improve results.
- Participating in strategic company decisions and setting product development priorities.
- Developing and training the product team, creating a motivating work environment.

🟢 The company offers:

-  The opportunity to work remotely;
-  Managers who are interested in the development of team members;
- Annual bonuses based on performance;
-  20 working days of vacation, 5 days off, and paid sick leave.

If the role resonates with you — let’s have a chat and discuss the details 🙂

🎬 Studio Melamed is looking for a freelance Motion Designer

Type: Freelance (2–4 projects per month)

We're a design studio specializing in branding and digital design for cybersecurity, defense, and high-tech companies. We're looking for a skilled Motion Designer with strong After Effects skills and hands-on experience with Google Veo.

What we're looking for:

High-level proficiency in After Effects — motion graphics, typography, visual storytelling

Experience with Google Veo — prompt writing, creative direction, and integrating outputs into projects

Ability to work independently with Figma files – extract assets, understand layout and branding without step-by-step guidance

Strong sense of motion – you can see how things should move, even when it's not fully described

High attention to detail and understanding of visual systems

Bonus: experience with cyber / defense / tech brands

Work setup:

Freelance, project-based

2–4 projects per month on average

Remote work + Zoom check-ins when needed

📩 Only apply with a portfolio.

About the role:

We’re looking for a motivated and creative Email Marketing Specialist with at least 2 years of experience to join our team. If you have strong analytical skills, a passion for data-driven communication, and a flair for writing compelling, action-oriented content  - this is your chance to make an impact. You’ll be participating in planning, responsible for executing, and optimizing email campaigns that keep our current clients active, re-engage inactive users, and help convert new leads into loyal customers, help catch databases from conferences and meetups.

Responsibilities:

• Participate in panning (each quarter) and execute engaging email campaigns using HubSpot and other mailing platforms;
• Create click-worthy subject lines, engaging copy, and strong CTAs that drive action;
• Segment email lists to target different audiences with personalized content same as general content;
• Monitor and analyze key metrics (open rates, CTRs, engagement rates) and suggest improvements;
• Set up automated workflows (e.g., for onboarding, re-engagement, abandoned registration, conference databases);
• Work closely with designer and - when needed - with sales, and product teams to align email messaging with brand goals;
• A/B test subject lines, content, and send times for optimization;
• Ensure all emails follow industry policies and best practices (CAN-SPAM, GDPR compliance, etc.).

Requirements:

• 2+ years of experience in email marketing;
• Experience with HubSpot (or similar email/CRM tools);
• Strong understanding of email marketing metrics and KPIs;
• Solid English skills (B2 or higher) — written communication is key;
• Creative mindset with the ability to write attention-grabbing, persuasive copy;
• Analytical thinker who can use data to drive decision-making;
• Attention to detail and strong organizational skills.

Nice to have:

• Experience with A/B testing and personalization strategies;
• Knowledge of HTML for email formatting;
• Understanding of lead generation funnels;
• Own cases you feel proud of executing.
• Experience in affiliate marketing (whether from the advertiser’s side, media buying team, tracking tool, or payment provider - any background is welcome).

We propose:

• Opportunity to gain international business experience, working for the leading USA company;
• Work by a contract;
• Flexible working hours.

The role is based in the Kyiv region, and we will expect you to work full-time in the office. We have a shuttle service from the nearest metro station.

About the Job

As a backend lead developer, you will be a key part of our new ground control station team to improve the capabilities and usability of our VTOL systems. You will take an empowering role: pushing the boundaries of drone technologies. You will be working closely with stakeholders from the Flight Control, AI, and System Test departments to improve and extend our ground control station software.

With the software development of features for our ground control station, you’ll support Quantum Systems‘ mission to transform decision-making processes through aerial data intelligence.

What is your Day to Day Mission:

• Design and implementation of features for our new ground control station software
• Participate in maintenance and improvement of existing ground control station software
• Optimization of UI and UX for drone use cases

• Execution of test procedures and flight tests

   

What you bring to the team:

• You have completed a technical university or a comparable background with a finished degree.
• You are highly experienced in application development, ideally with Rust, C++ or C# experience with automated testing or development, and optionally experience in drones, robots, and geoinformation systems.
• You are experienced in setting up development processes to achieve high delivery and maintenance effectiveness.
• You have a high learning ability and an independent way of working, strong programming skills with an interest in software design and quality.
• You have high-level analytical skills, able to design and lead technical decisions to the end goal.
• You have deep understanding on how things should be done vs how they’re usually implemented.
• You are highly self-motivated and drive your area of responsibility independently.
• Due to your open, communicative, friendly, and competent attitude, it is easy for you to be considered as an internal expert by your colleagues.
• Communication in English is a matter of course for you.

Why Quantum-Systems:

• We Stand with Ukraine
• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

Summary

Looking for a Science / ML Engineer with a strong foundation in mathematics and physics-inspired modeling, and graph-based methods.
* The main goal is to build and train models from scratch (similar to LLMs) for a metadata platform with federated learning features and privacy-preserving techniques.
In this role, you will:
* Design and train models that integrate semantic structures, ontologies, and knowledge graphs with advanced ML techniques (graph neural networks, embeddings, transformers).
* Build federated, privacy-preserving AI pipelines for industrial ecosystems, enabling compliance, digital product passports, and large-scale supply chain traceability.
* This is a unique opportunity to combine ML engineering, formal semantics, and computational science to create scalable AI solutions that go beyond traditional data science.
* Full-time, remote, long-term.
* European timezone overlap 100%, B2 or C1 English (periodical optional business trips)

Project Description

We are looking for an ML (DS / Semantic /AI Data Engineer) who will work on developing and fine-tuning models for a new data platform project. What you’ll bring:

1. Strong Math & Physics background
2. Expertise in developing ML models, training, and tuning (supervised, unsupervised, semi-supervised learning, model optimization, and evaluation).
3. Long-term, full-time role with big influence, ownership, and room to grow
4. Join our team of top engineers and researchers building a next-generation AI platform for cross-industry metadata knowledge exchange and collaboration.

Must-Have Skills

Machine Learning Fundamentals:

• Understanding of supervised, unsupervised, and semi-supervised learning techniques.
• Knowledge of algorithms relevant to semantic data, such as graph neural networks (GNNs), embeddings (e.g., Word2Vec, BERT), or clustering for entity resolution.

Training AI/ML models (not only using APIs), including exposure to LLMs or custom models:

• Knowledge of training machine learning models, including hyperparameter tuning, cross-validation, and optimization.
• Ability to evaluate models using metrics like precision, recall, F1-score, or Mean Reciprocal Rank (MRR) for knowledge graph tasks.

Mathematics & Physics-inspired modeling

• graph theory, formal models
• differential equations, quantum equations

Natural Language Processing (NLP):

• Skills in NLP techniques for semantic tasks like named entity recognition (NER), entity linking, or text-to-triple extraction.
• Familiarity with transformer models (e.g., BERT, RoBERTa) for semantic understanding, entity recognition, entity linking, text-to-triple extraction.

Semantic Querying and Reasoning:

• Proficiency in SPARQL for querying RDF datasets to prepare training data.
• Understanding of reasoning techniques to augment training datasets with inferred knowledge.
• Experience with semantic embeddings (TransE, DistMult, ComplEx, GraphSAGE).

Graph Machine Learning (GNNs) with PyTorch Geometric or DGL; experience in link prediction, node classification, or graph completion.

• Proficiency in working with graph-based models for tasks like link prediction, node classification, or knowledge graph completion.
• Understanding of graph algorithms and embeddings for semantic reasoning.
• Knowledge Graphs & Ontologies: RDF, OWL, SPARQL, Protégé, Neo4j/GraphDB.

Programming and Data Manipulation:

• Strong programming skills in Python (or similar languages like R or Java) for model development and data preprocessing.
• Experience with libraries for data manipulation (e.g., Pandas, NumPy) and semantic data handling (e.g., RDFLib, OWLReady2).

Federated Learning & Privacy-Preserving AI (TensorFlow Federated, Flower, differential privacy).

Experience working in startups

• Sense of Urgency
• Owning Product features.

Nice-to-Have Skills

• Knowledge of MLOps tools: MLflow, Kubeflow, containerization (Docker, Kubernetes), CI/CD.
• Data pipelines (Apache Spark, Kafka, Airflow).
• Cloud experience: AWS (SageMaker, Neptune, S3), Azure, or GCP.
• Backend programming experience in Go, Scala, or Java.
• Awareness of Industrial Data Standards: RAMI 4.0, Catena-X, Digital Product Passports, IT/OT integration.
• Strong collaboration skills, ability to work with cross-disciplinary R&D teams and domain experts.
• English proficiency B2+/C1, with clear technical communication skills.

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.
FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.

Main areas of work:

• Betting/Gambling Platform Software Development — software development that is easy to use and personalized for each customer.
• Highload Development — development of highly loaded services and systems.
• CRM System Development — development of a number of services to ensure a high level of customer service, effective engagement of new customers and retention of existing ones.
• Big Data — development of complex systems for processing and analysis of big data.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

Responsibilities:

• Build efficient, testable, and reusable PHP modules
• Write clean, maintainable, and understandable code that meets company standards and project goals
• Develop and maintain functional and unit tests
• Actively participate in quality assurance activities, including code reviews and defect fixing

Qualifications:

• 4+ years of experience in developing production applications with Symfony and Laravel
• Strong experience with PostgreSQL and Redis
• Proven experience in building RESTful/RPC JSON web services
• Hands-on experience with integration of multiple data sources and databases into a single system
• Experience with web service integration (XML, SOAP, REST, RPC)
• Proficiency with Docker and Kubernetes
• Knowledge of OpenAPI, HTTP/HTTP2, OWASP best practices
• Good understanding of System, API, and Software Design (GOF, DDD, TDD)

We offer:

• 30 day off - we value rest and recreation
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership
• Remote work or the opportunity - our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station)
• Flexible work schedule - we expect a full-time commitment but do not track your working hours
• Flat hierarchy without micromanagement - our doors are open, and all teammates are approachable

During the war, the company actively supports the Ministry of Digital Transformation of Ukraine in the initiative to deploy an IT army and has already organized its own cyber warfare unit, which makes a crushing blow to the enemy’s IT infrastructure 24/7, coordinates with other cyber volunteers and plans offensive actions on its IT front line.

Candidates with backgrounds such as CEO, COO, CMO, Head of Operations, Operations Manager, Deputy Head, Country Head, Head of Affiliates, Head of Customer Care, or Head of Marketing will find this project especially exciting.

We are an innovative and fast-growing company in the Crypto iGaming space. As we continue to scale, we are looking for an experienced Project Manager who will serve as the vital link between the company and our partners. The ideal candidate is structured, approachable, and able to establish effective communication with all stakeholders.

Responsibilities:

• Oversee the operations of one or more departments within the project.
• Manage project tasks, deadlines, and resources to ensure timely delivery.
• Create and maintain checklists, timelines, and status reports.
• Measure departmental efficiency using relevant systems, tools, and metrics.
• Help remove operational and communication blockers.

• Escalate issues to a Senior PM when required.

   

Requirements:

• Proven track record in managing teams of 20+ people.
• iGaming experience is essential.
• Strong budget allocation and prioritization skills.
• Excellent communication and stakeholder management abilities.
• Skilled in setting, delegating, and monitoring tasks based on project stage and KPIs.
• Problem-solving mindset with the ability to find non-standard solutions.

• High stress tolerance and a genuine passion for the product.

   

What we offer:

• Competitive salary with clear potential for financial growth.
• A cohesive and motivated team of young professionals.
• Flexible working schedule.
• All necessary equipment provided on request.
• Modern office in Limassol, Cyprus (after relocation) with a comfortable environment.
• Full relocation package: assistance with documentation and paid accommodation.
• Comprehensive medical insurance, nutritionist services, and two daily catered meals.

Somco Software and our values

We are one of the most widely recognized Qt consulting companies. As this framework is our main area of expertise, there are not many related fields and topics that we haven't touch. We work mostly on the projects from the medical industry, but also automotive, electronics and IoT. Our projects target embedded boards, desktops and mobiles.

We have organized the company around three values, and we try to make all decisions based on them.

• People - This value is not only about cultural fit and caring for employees, but also about building a positive atmosphere, trust among team members, being able to influence the shape of the company and ensuring stability.
• Professionalism - In our company it means not only a conscientious and responsible approach to assigned tasks, but also striving for the highest quality of work, punctuality, ambition for continuous development and effective communication in the team.
• Ethics - At Somco Software, ethics manifests itself by building relationships based on mutual respect and consideration for both employees and customers, pursuing honorable solutions, and dealing empathetically with different situations.

We are looking for an experienced professional who not only shares our values but is also highly skilled in Qt, QML, and C++ programming.

Our requirements

• 4+ years of commercial experience in C++ development
• Great expertise in Qt framework with at least 3 years of hands-on experience
• Qt Quick and QML is your daily bread
• You are on with CMake
• Strong expertise in PySide 6
• When you were a kid you fell into the cauldron of new C++ standards
• Experience in various communication techniques (Bluetooth, MQTT, OPC UA, Serial)
• You're experienced in using Qt on embedded platforms
• You are disciplined and able to self-organize
• You get along fluently in English and natively in Polish
• You are currently based in Poland — this is a must due to legal, logistical and team collaboration reasons

Nice to have

• Experience in Rust
• Experience in electronics, micro-controllers and bare-metal programming
• Experience in 3D technologies (Qt 3D, Qt Quick 3D, Unreal Engine)
• Experience with OpenCV and computer vision libraries
• Knowledge of native technologies for iOS and/or Android
• Any skills that would broaden our in-house expertise

What do we offer?

• Remote or hybrid work model (our office is located in Zielonka near Warsaw)
• Flexible working hours
• Paid working hours for self-development
• Opportunity to develop the skills in Qt and related fields
• Work on varied and often avangarde projects
• Great atmosphere and a cohesive team (our team building trips are legendary)
• Referral program
• Multisport program

Work with multiple European startups. From scratch to MVP and beyond.

About Us

We’re a product-focused software company helping startups and enterprise clients across Europe build scalable, high-quality digital platforms. From day one, you’ll work on real, user-facing applications - not outdated legacy systems or internal tools.

We’re active in fintech, SaaS, and data-heavy platforms. Our culture promotes clean architecture, technical ownership, and constant learning.

The Project

You'll collaborate directly with the CTO of the project, who has access to multiple early-stage startup projects. Your job? Turn those ideas into real products.

Expect to work on greenfield projects or extend basic codebases to full-featured MVPs. You’ll have real influence over technical architecture and key product features - and see the impact of your work.

Your Role

As a Full Stack Developer, you’ll:

• Design and develop APIs and services using Laravel
• Build interactive UIs and dashboards using Vue.js and Laravel Nova
• Work with relational databases (MySQL or similar)
• Integrate RESTful APIs
• Maintain high code quality through automated testing and code reviews
• Participate in technical discussions and influence decisions
• Write and update documentation to support your code

Responsibilities

• 2+ years of experience with Laravel
• Familiarity with Laravel Nova and other modern PHP frameworks
• Experience with Vue.js
• Solid understanding of MySQL and relational database design
• Confident working with RESTful APIs
• Version control with Git
• B2+ level English (you’ll be working with international teams)

Requirements

You have:

• 2+ years of experience in PHP/Laravel 
• Experience with Laravel Nova and another framework
• Experience with Vue.js
• Proficiency in building and integrating RESTful APIs.
• Solid understanding of database design and experience with MySQL or other relational databases.
• Comfortable using Git and participating in agile development processes
• English B2+ for professional collaboration and technical communication

Nice to Have

• Background in startup environments
• Knowledge of CI/CD, Docker, or AWS
• Experience with automated testing (Pest or PHPUnit)
• Experience with feature flags, analytics, or DI frameworks like Hilt/Koin

What We Offer

• Office, Hybrid –  flexible hours
• Collaborate with top-tier clients
• 18+4 paid days off, no matter your contract
• Lawyer Services
• Accounting Support
• MacBook Pro + premium tools
• Annual learning budget (including GenAI courses or conferences)
• Career growth path to Senior-Level Developer
• Projects with visible, real-world impact

About the Role

We are looking for an experienced and thoughtful Head of Marketing Creatives to help guide and strengthen our creative marketing efforts across several web and mobile entertainment products. In this role, you will manage a cross-functional creative team, support the development and execution of advertising concepts, and collaborate closely with UA, Product, and Analytics teams to produce effective marketing assets that align with business goals.

Key Responsibilities

• Leadership & Strategy
   
  • Build, lead, and mentor a high-performing team of creative producers, designers and motion artists.
  • Define and implement the overall creative strategy for user acquisition campaigns across all titles.
  • Set team goals, prioritize projects, and ensure alignment with marketing and business objectives.
     
• Creative Production Management
   
  • Oversee the entire creative pipeline from concept development, brief creation, production, A/B testing, and post-mortem analysis.
  • Ensure creative output meets quality standards and ROI goals while maintaining brand consistency.
  • Manage multiple creative formats including video ads, static banners, playables, and UGC-style ads.
     
• Cross-functional Collaboration
   
  • Collaborate closely with UA, product marketing, game teams, and data analysts to align on creative needs and performance metrics.
  • Facilitate smooth communication and feedback loops between departments and external partners or vendors.
     
• Performance & Optimization
   
  • Monitor, analyze, and report on creative performance using key marketing metrics.
  • Leverage data-driven insights to optimize creatives and identify winning concepts and formats.

  • Drive creative testing frameworks and iterate rapidly based on performance data.

     

Requirements

• 4+ years of experience in creative production, with at least 1 year in a leadership role.
  Proven track record in the web and mobile apps industry, ideally within a UA-focused environment.
• Deep expertise in producing and optimizing marketing creatives for web and mobile apps - across video, static, UGC, and playable formats.
• Strong creative skills together with an analytical mindset; ability to interpret performance data to inform creative strategy.
• Experience building and scaling creative teams in a fast-paced, results-oriented environment.
• Project management skills with the ability to manage multiple priorities and deadlines.
• Communication and leadership skills.
• Upper-Intermediate English.

We offer:

• A passionate, skilled team with zero bureaucracy — just results.
• Competitive salary that lets you focus on your work and personal growth.
• Professional development: access to courses, workshops, and a corporate library.
• 20 days of paid vacation, health insurance, and regular sports activities.
• A collaborative culture: team buildings and fun events inside and outside the office.

Head of Business Operations & Strategy (BizOps)

HQ Location: Asheville, NC, USA (Remote) 

Compensation Range: $5,000-$7,000 USD per month

Serve Freight is a high-growth freight brokerage on a mission to become one of the most service–driven brokerages by 2035. We are transitioning from foundational stability to strategic growth with ambitious financial targets by the end of 2026. Over the next decade, our aim is to break into the top freight brokerages in the industry by differentiating through service-first excellence and then expanding into niche logistics offerings.

This is an opportunity to step in as the first Head of Business Operations & Strategy (BizOps)and build the backbone of a company scaling upwards. You’ll be the connective tissue across Serve Freight — jumping into sales, operations, finance, HR, or marketing to resolve bottlenecks, build scalable systems, and align execution with strategy. You will partner directly with the CEO, Chief of Staff, and department leaders to drive organizational clarity, performance, and growth.

But let’s be clear: this is not a cushy corporate role. Resources are lean, priorities move fast, and you won’t have a big team behind you. If you want layers of support, a predictable pace, or to stay out of the weeds, this won’t be the right fit. You'll thrive here if you’re energized by building from scratch, creating order from chaos, and leaving behind scalable systems that fuel growth.

Responsibilities

• Strategic Operations: Develop and implement scalable SOPs and workflows across sales, operations, finance, HR, and marketing.
• Cross-Functional Projects: Jump into high-priority problem areas, diagnose root causes, and implement solutions that restore accountability and momentum.
• Leadership Alignment: Partner with the CEO and CoS to optimize leadership bandwidth, implement OKRs, and ensure priorities align with Serve Freight’s long-term financial and cultural goals.
• Analytics & Reporting: Define KPIs, build dashboards, and establish review rhythms that track and drive company-wide performance.
• Organizational Development: Support role clarity, team accountability, and servant-leadership practices to create a healthy, high-performing culture.
• Continuous Improvement: Identify systemic gaps, propose creative solutions, and implement self-sustaining processes.
• Training & Enablement: Teach leaders how to run effective meetings, manage with data, and lead through accountability.

In the first week, expect to:

• Onboard and integrate into Serve Freight.
• Learn Serve Freight’s history, culture, mission, and long-term revenue targets.
• Shadow teams across sales, account management, operations, and finance to map current workflows.
• Begin reviewing OKRs, pipelines, and current systems for tracking execution.

In the first month, expect to:

• Undergo in-depth training and mentorship with the CEO and CoS.
• Build a clear picture of Serve Freight’s operational strengths and weaknesses across departments.
• Deliver quick wins by streamlining one or two high-friction processes.
• Establish initial OKRs for operations tied to company goals.
• Create reporting cadences for CEO/leadership visibility on KPIs.

In the first three months, expect to:

• Take ownership of high-impact cross-functional projects, such as refining the account management process, sales workflows, or financial reporting.
• Build and begin implementing repeatable SOPs and playbooks for priority processes.
• Partner with leadership to clarify roles and decision-making structures, removing bottlenecks.
• Begin facilitating quarterly reviews, ensuring strategy translates into execution.

In the first six months, expect to:

• Deliver measurable impact through process improvements that increase efficiency, consistency, and client satisfaction.
• Scale repeatable operations frameworks across multiple departments.
• Train leaders on how to manage meetings, projects, and KPIs effectively.
• Partner with the CoS to embed sustainable OKR-driven operating rhythms into Serve Freight’s DNA.
• Contribute to company-wide growth discussions, providing operational insights that shape strategy.

In the first year, expect to:

• Successfully complete multiple cross-functional operations projects that elevate Serve Freight’s scalability and financial performance.
• Establish the Business Operations function as a trusted, go-to growth engine for solving the company’s toughest challenges.
• Build a foundation of sustainable systems and empowered leaders who can operate effectively without constant intervention.
• Serve as a strategic partner to the CEO and CoS, directly enabling Serve Freight’s march toward its $20M+ topline target.

Requirements:

• 2-5 years of experience in business operations, consulting, or cross-functional leadership in high-growth companies, ideally in logistics, transportation, or B2B services.
• 2-5 years of experience leading complex, cross-functional projects with measurable outcomes.
• At least 2 years of startup experience required.
• Strong analytical skills: process design, KPI/OKR development, and data-driven decision-making.
• Ability to thrive in ambiguous, fast-paced environments, creating clarity and order from complexity.
• Servant-leadership orientation: empowers others while holding teams accountable.
• Excellent communication and facilitation skills, capable of leading high-stakes conversations across all levels.
• Startup-ready: resilient, proactive, decisive, and humble

Application cutoff date: October 11, 2025

We are a rapidly growing iGaming company expanding into the LATAM market. Our platform combines sportsbook, casino, affiliate marketing, and payment innovation. With thousands of users and ambitious growth plans, we’re building a support team that matches our pace — and we're looking for a Head of Customer Support to lead the way.

Your Mission

As Head of Support, you will:

• Build and scale the Customer Support function from scratch (or improve existing structure)
• Lead, and coach a multilingual 24/7 support team 
• Create and implement SLA, KPI, and QA processes to ensure high-quality player experience
• Collaborate with Payments, Product, Marketing teams to handle complex cases, player journeys, and bonus-related issues
• Own escalation flows, fraud alerts, and complaint resolution procedures
• Implement tools like Zendesk, Freshdesk, Intercom (or optimize current stack)
• Work cross-functionally to improve UX, help center, and feedback loops
• Build out a support knowledge base, macros, scripts, and training materials

• Track performance, deliver reports, and scale the team in line with business growth

   

What You Bring

• 2+ years in Customer Support leadership (iGaming / betting / fintech / crypto preferred)
• Experience in building or scaling a 24/7 support team in a high-growth B2C environment
• Deep understanding of iGaming user flows: registration, verification, deposits, bonuses, withdrawals, KYC, etc.
• Strong knowledge of support metrics (FRT, CSAT, NPS, AHT, etc.) and how to improve them
• Excellent people management & performance coaching skills
• Proficiency with support platforms & ticketing tools (Zendesk, Intercom, etc.)
• Ability to manage across time zones and cultures
• Fluent English is a must; Spanish/Portuguese/Ukrainian – big plus

About Us

The company is one of Nigeria’s most established and recognized iGaming brands, offering a wide range of sports betting and gaming products. We are committed to delivering engaging, reliable, and innovative experiences to our users.

Role Overview

We are seeking an experienced Head of Digital / Head of Acquisition to lead our traffic acquisition and digital strategy. This role goes beyond managing performance marketing—it requires full ownership of our acquisition model, ensuring the right balance between performance campaigns and media exposure across key channels.

Key Responsibilities

● Develop and execute the overall digital acquisition strategy across multiple channels.

● Manage and optimize performance marketing campaigns (Google, Facebook, TikTok, Affiliates, Programmatic).

● Oversee media and brand visibility to support performance targets.

● Lead, mentor, and scale the acquisition/digital marketing team.

● Define KPIs, budgets, and reporting frameworks for acquisition channels.

● Collaborate with product, data, and brand teams to drive sustainable growth.

● Monitor competitors (Sportybet, Bet9ja, Betking, Nairabet, Msport, etc.) and industry trends to identify opportunities.

Requirements

● 5+ years of experience in digital marketing & acquisition (preferably in iGaming, fintech, or digital entertainment).

● Proven track record in scaling paid media and acquisition funnels.

● Strong understanding of both performance and brand/media marketing.
● Leadership experience: managing teams, agencies, and budgets.

● Data-driven mindset with solid analytics and reporting skills.

● Fluency in English; experience with African or emerging markets is a strong plus.
 

What We Offer

● Competitive compensation (remote contract).

● Opportunity to lead acquisition strategy in one of Africa’s most dynamic iGaming

markets.

● Remote work flexibility.

● Fast-growing, international team environment