Jobs at Djinni

We’re seeking a highly experienced Payments Operations Manager with deep expertise across high-risk merchant processing, international banking workflows, and secure operational environments. 
This role requires a sharp, detail-driven operator who can manage sensitive financial documentation, ensure airtight compliance, and coordinate seamlessly with global payments partners.

You will oversee mission-critical processes tied to MID acquisition, high-risk merchant onboarding, banking compliance, and the maintenance of multi-jurisdiction corporate structures. Precision, discretion, and exceptional operational discipline are essential.

What You’ll Do

• Monitor payment flows and detect anomalies
• Coordinate support, finance, and engineering teams
• Handle operational escalations and incidents
• Improve and document internal procedures
• Ensure smooth day-to-day operations across the payment stack

You’ll Be a Great Fit If

• Experience in fintech or payment operations
• Strong understanding of payment flows
• Excellent communication and coordination skills
• Problem-solver mindset
• Ability to work in fast-paced environments

Would Be a Plus

• Experience with high-risk payment processors (Rocketgate, Sticky.io, Konnektive, NMI, Authorize.net, Paynetics, etc.)
• Understanding of gateway routing, risk scoring, fraud controls, and merchant monitoring
• Ability to communicate with global banking partners (multilingual a bonus)
• Comfortable working within or close to the Dubai time zone
• Background in fast-paced, high-compliance environments
• Startup mindset — able to bring structure into evolving processes

What You’ll Have With Us

• Fully remote work
• High level of ownership
• Clear operational structure
• Supportive team with strong communication culture

We are looking for a Back-End developer with experience:

• 3 years+ of back-end development experience on commercial projects;
• 2-3 years of experience with C# (.NET, Entity Framework, S3 Bucket, WEB API, Socket, Event Hub);
• experience with .NET 9;
• experience with SQL database;
• basic knowledge of HTML/CSS, Typescript, Javascript
• basic knowledge of Cloud Foundry environment
• Preferably GIT, Azure DevOps experience
• Bachelor’s or Master’s degree in Computer Science, Web Development, or a related field

Responsibilities:

• Implement and maintain the features and user interfaces of our products;
• Collaborate with product designers, product managers and software engineers to create compelling, user-centric products;
• Ability to maintain focus and produce high quality results within tight deadlines;
• Identify and resolve performance and scalability issues;
• Optimize animations for performance and compatibility across browsers and devices;
• Stay up to date with the latest trends in web animation and interactive design;
• Participate in project planning and provide creative input to improve the user experience;
• Be able to detect a problem and find the best solution to fix it;
• Help the team when questions or difficulties arise;
• Be able to make decisions independently and complete assigned tasks in the shortest possible time;
• Be self-disciplined and demonstrate good time management skills to complete work tasks.

We offer:

• Remote Work with a Flexible Schedule;
• Paid vacation and sick days;
• Medical insurance for employees;
• The opportunity to work with the biggest players in the aviation world;
• Direct influence on the future of aviation;
• Working with an international team;

About the Role:
We are launching a high-potential AI-powered dating mobile app targeting the US market, and we are looking for a skilled growth partner to handle content creation and organic growth.

Important: This is a revenue-sharing partnership role, not a salaried full-time position. You will collaborate long-term, with compensation tied directly to performance and app revenue. All product development, technical infrastructure, and costs are fully handled on our side—your focus is solely on growth and content strategy.

Responsibilities:

• Create and publish short-form TikTok & Instagram Reels content tailored to the US audience
• Test hooks, formats, and messaging to optimize engagement and organic reach
• Analyze performance: what works, what doesn’t, and iterate fast

• Suggest and execute growth experiments aligned with app metrics

   

Requirements:

• Proven experience with TikTok / Instagram Reels content strategy
• Experience growing mobile apps in the US market with measurable results
• Understanding of viral content, growth hacking, and app monetization

• Long-term mindset: ready to iterate until results are achieved

   

Bonus / Plus:

• Experience working with mobile apps generating hundreds of thousands of dollars per month
• Portfolio of previous campaigns, content, or growth experiments

• Strong understanding of subscription models, user retention, and monetization

   

What We Offer:

• Revenue share model for long-term partnership
• Freedom to focus on content and growth strategy
• Full support on product, technical, and operational side

We’re looking for a Social Media Manager who understands the dynamics of the iGaming industry and knows how to turn social channels into real user growth.

This role is not only about posting content — it’s about building communities, driving traffic, and converting social audiences into active players. You will take ownership of our key social channels and work closely with Marketing, Product, and CRM teams to support acquisition and engagement.

What you will be responsible for

• Managing and developing our main social channels, including Facebook and Telegram
• Growing and moderating Telegram communities, keeping them active and engaged
• Planning and executing content calendars, campaigns and promotional activities
• Driving registrations, FTDs and player engagement through social traffic
• Supporting acquisition, bonus campaigns and retention initiatives through social media
• Monitoring performance and optimizing campaigns based on KPIs such as reach, engagement, CTR and conversions
• Collaborating closely with Marketing, Product and CRM teams to support growth initiatives
• Staying up to date with iGaming trends, competitors and social platform policies

What we expect

• 3+ years of experience in Social Media Management
• iGaming industry experience is a must
• Strong performance mindset – focused on traffic, conversions and growth
• Hands-on experience managing Telegram communities
• Analytical thinking and ability to improve results using data
• Confident English communication skills
  
  English is a must for this position.

Progresstech Ukraine is seeking for MATLAB Simulink Engineer. The primary responsibility in this role will be addressing development of airplane systems as well as creative generation of computer models of airplane systems for future airplane design, test, and analysis endeavors.

There are some general directions of our project to support the latest functional systems for Boeing aircrafts:

• Develop, maintain, update, and integrate code using MATLAB Simulink and/or C/C++ representing the mathematical and physics behavior of airplane engineering systems
• Integrate complex software components into fully functional systems
• Develop software verification plans, test procedures and test environments, execute the test procedures and documents test results to ensure software system requirements are met
• Analysis of flight data, data verifying

Basic Qualification:

• At least a bachelor's degree in engineering, computer science, mathematics, physics, etc.
• MATLAB Simulink experience
• Project documentation skills

Preferred Qualification:

• Ability to understand complex airplane systems design, functionality, and architecture
• Non-Software Engineer with the ability to understand/use/learn software languages and development tools
• C/C++ programming experience
• Knowledge of ARINC coding rules
• Technical writing

🧭 About the company
We are an American e-commerce company founded in 2015 in Miami. We develop our own electronics brands and sell them on the largest US marketplaces — Amazon, Walmart, eBay, Shopify — and also collaborate with one major distributor.

We are looking for an attentive and systematic specialist who will maintain the stable operation of accounts and products on all platforms.

🚀 Role objective
Ensure the accuracy and relevance of product data on marketplaces and at the distributor: cards, prices, balances, and promotions must be in order, and standard work situations must be resolved promptly.
Also take responsibility for increasing listing conversion and driving sales growth. Around 80 % of the work is focused on Amazon US, with successful solutions later applied to the Shopify website and other marketplaces.

Requirements 
✅1+ year of experience working with Amazon Private Label (full listing management and optimization).
✍️Experience managing 30 to 50 SKUs.
🛠️Strong experience with Helium 10, DataDive, and Amazon Brand Analytics.
📊Ability to design and run A/B tests and clearly interpret results.
🤖Skilled in using AI tools for research and idea generation.
💬Experience with Slack and Google Sheets/Docs to maintain structured change logs and give precise tasks to content/video designers.
🔎Strong analytical thinking, attention to detail, and good English (B1+).

Would be a plus 

🛒Experience with Shopify and other marketplaces

Key Responsibilities

🛒Manage marketplace accounts (Amazon, Shopify, etc.) — monitor key metrics, BuyBox, listings, and compliance.
📝Create, update, and optimize product content (titles, descriptions, visuals).
📊Conduct market and competitor research to identify trends and growth opportunities.
📈Analyze performance data using Amazon reports, Helium 10, and DataDive; prepare recommendations and reports.
🧩Solve cases with Amazon Seller Support.
🤝Collaborate with Sales, PPC, SEO, Content, and Design teams to align strategy and ensure flawless execution.
🔎Track and report on risks (BuyBox loss, listing blocks, promotion issues).

What We Offer

🌍Work for an international company
🚀Career growth in e-commerce and Amazon marketing
⭐A team that values innovation and measurable results
💵Competitive salary in USD
🏡Fully remote work with flexible schedule
🏖️Paid vacations and sick days
🎂Birthday presents and holiday surprises
🍀Direct impact on products featured in Amazon Best Sellers within their categories
📄Official employment


📩 If you are a structured, proactive, and results-driven specialist, who enjoys building processes from scratch and turning data into practical actions that improve conversion and sales across multiple marketplaces, we would like to hear from you. Apply now!

Impulse is a brain training app that helps people keep their brains sharp with bite-sized fun games and logic puzzles. Impulse is the world’s most downloaded app in the Brain Training category with over 100 million downloads. The app is trusted by users worldwide, with a 4.7 rating on the App Store, and has been featured as App of the Day in over 50 countries, including the UK, Canada, and Australia.

Impulse is a part of Headway Inc, a global tech company that revolutionizes lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine.

The core of our achievements is our team. That’s why, together with Serhii, Product Marketing Manager at Impulse, we’re looking for a Product / UI/UX Designer to join our team.

This job is perfect for you if you want to:

• Build and grow web-direction. You’ll be the key UI/UX Designer driving the Web experience — improving, scaling, and evolving it with the team.
• Work with driven, experienced teammates. You’ll work side-by-side with specialists from all areas, brainstorming, testing, and constantly exchanging ideas and knowledge.
• Experiment boldly. You’ll generate ideas for A/B testing and quickly see the results of your work in action.
• Keep improving and growing. Our focus is continuously optimising conversion rates for web-funnels — from the first ad view to subscription — while keeping the user experience clean and thoughtful. We’re all about evolving, rethinking, and aiming higher together.

What you will do:

• Design user flows for the web with a clear focus on conversion uplift.
• Prepare A/B test design solutions — craft hypotheses, produce variants and analyse funnel impact.
• Own the end-to-end design lifecycle from concepts and wireframes to interactive prototypes and developer handoff.
• Collaborate closely with PM, engineers, and analysts to build and optimise funnels and align on iteration priorities.
• Make data-informed decisions via user research — analyse behaviour, extract insights, validate hypotheses, and continuously refine UI/UX.
• Develop and maintain the design system, streamline design workflows, and apply best-in-class web trends and practices (including high-performing marketing emails).

What do you need to join us:

• 2+ years of commercial experience as a Product or UI/UX Designer (landing pages, websites, email templates, web products).
• Proficiency in Figma — from wireframes and prototypes to clean developer handoffs.
• Strong understanding of UX/UI principles and interaction design fundamentals (composition, color, typography, hierarchy).
• Ability to work with data and insights — interpret analytics, validate hypotheses, and iterate designs.
• Ability to work with graphics — icons, illustrations, and image editing.
• Strong visual sense and attention to detail.
• Proactive and self-driven mindset — eager to learn, grow fast, and adapt in a dynamic environment.
• Intermediate+ English level — comfortable communicating with teammates and stakeholders.
• Business-oriented approach and openness to feedback.
• Alignment with the values of our team.

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays.
• Supporting initiatives that help Ukraine. 

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Are you interested?

Send your CV!

We're seeking a detail-oriented QA Trainee to assist in ensuring the quality of our web projects. This is an excellent opportunity for someone looking to start their career in quality assurance within the web development industry. You'll work alongside experienced QA specialists and developers to learn the fundamentals of testing web applications.


    Responsibilities

• Learn and apply QA methodologies and best practices
• Execute test cases for web applications and websites
• Report and document bugs in a clear, concise manner
• Collaborate with developers to resolve issues
• Participate in various stages of the QA process
• Assist in creating and maintaining test documentation
• Develop understanding of web technologies and testing tools
  
  Requirements
• Strong attention to detail and analytical thinking
• Basic understanding of web technologies (HTML, CSS, JavaScript)
• Eagerness to learn and grow in the QA field
• Good communication skills
• Problem-solving mindset
• Ability to work in a team environment
• Basic computer skills
  
  Work is with tracker, company mostly work via Upwork.

LMS Collaborator is a multifunctional platform for adaptation, training, certification, and development of company personnel with flexible integration capabilities. It has been successfully operating in the Ukrainian market for many years and is actively working towards entering international markets. Due to staff expansion, it invites you to join its team as a Partner & Market Development Manager to work with the Kenyan market (Africa).

Basic requirements:

• Experience in positions such as B2B Sales Manager for 3 years or more / B2B Partnership Manager for 1 year or more;
• experience in building a partner network or launching a new market/direction will be a significant advantage;
• strong analytical skills;
• experience in international business communication and negotiations, strong communication skills;
• confident PC user;
• teamwork skills;
• communicativeness, openness;
• politeness;
• a high level of proficiency in Ukrainian and English for oral and written communication;
• a high level of self-organization;
• willingness to master a large amount of information;
• proactivity and perseverance;
• results-oriented;
• B2 level English or higher (written and spoken);
• knowledge of Google Suite

Responsibilities:

• General research of the Kenyan market — studying specifics, trends, risks;
• analysis of the Kenyan corporate sector (enterprise + mid-market);
• focus on priority industries (fintech, retail, FMCG, as well as manufacturing + agriculture, pharmaceuticals + distribution, tourism — to be agreed);
• creating and working with a partner network;
• searching for and engaging partners (IT integrators, HR consulting companies, L&D and training content developers, industry experts);
• negotiating with partners, representing the company, and presenting the product;
• supporting partners at all stages of cooperation, maintaining constant contact, building trusting relationships;
• meeting planned targets for finding and attracting partners;
• participating in the formation of a flow of leads from partners;
• presenting LMS Collaborator at partner online events, webinars, etc.;
• independently searching for potential customers, communicating, holding meetings and negotiations together with the Sales Manager;
• participating in the preparation of a scaling plan — attracting lead generators and sales managers.

We offer:

• competitive salary: base rate + KPI + percentage of sales;
• remote work format; for employees from Vinnytsia — first month of work in the office, then hybrid (in the office and remotely: 3 days in the office, 2 days remotely);
• we provide a standard 8-hour workday (9:00—18:00), Monday to Friday, including a one-hour lunch break; weekends off;
• paid vacation — 24 working days, paid sick leave;
• a modern, progressive team that values independence but is ready to help a colleague;
• opportunity for career advancement to the Head of the Kenyan Direction;
• tea, coffee, fruit, sweets in a modern, comfortable office located in the Kosmonavtiv district; medical insurance; cool corporate culture: internal corporate events, team building, training, annual Performance Review with subsequent one-to-one meetings and the opportunity to participate in the formation of your own IPR for the current year; support from our employees and a modern adaptation program using the capabilities of our own product tools, which allows you to «fit in» to the team and the work process as comfortably as possible.

Our company actively supports the Armed Forces of Ukraine, has its own volunteer projects, and takes a clear pro-Ukrainian stance.

More about us:

https://collaborator.biz/

https://www.facebook.com/lmscollaborator

If this opportunity aligns with your career goals, we welcome your CV.

Affiliate Manager — Performance Marketing

Full-time · Remote

We’re looking for an Affiliate Manager who’s proactive, driven, and comfortable working in a fast-paced performance marketing environment. If you enjoy building strong partner relationships, optimizing campaigns, and scaling revenue through affiliates, this role could be a great fit.

What You’ll Do

• Recruit and onboard new affiliates across different traffic sources and GEOs
• Manage and grow relationships with existing affiliates
• Monitor traffic performance and optimize campaigns to improve EPC, CVR, and overall profitability
• Work closely with partners to scale traffic and identify new opportunities
• Track and analyze performance data to identify trends and growth opportunities
• Ensure traffic quality and compliance standards are maintained
• Support the launch and testing of new offers and campaigns

What We’re Looking For

• Experience in affiliate marketing, performance marketing, or partner management
• Strong relationship-building skills and ability to manage multiple partners
• Data-driven mindset with the ability to analyze performance metrics
• Ability to work independently in a remote environment
• English and Ukrainian communication skills (verbal and written)

Nice to Have

• Experience in iGaming, eCommerce, Nutra, or Sweepstakes verticals
• Familiarity with Everflow or other affiliate tracking platforms
• Existing relationships with affiliates or media buyers
• Experience working with international traffic sources

What We Offer

• Competitive compensation with performance-based incentives
• Opportunity to grow within a scaling affiliate network
• Remote work environment with autonomy and ownership
• Exposure to high-volume performance marketing campaigns

🚀 Listing Researcher (Web3 / Crypto) | Remote

We are growing our Web3 & Crypto ecosystem and are looking for a Listing Researcher to help us find and connect with crypto projects for listing on the PointPay platform.

This role is a strong entry point into Web3: you’ll adapt to Web3 listing workflows, understand how the process works end-to-end, and with solid performance you can grow into a Listing Manager role with high commissions and more independence — and later progress to a Listing Team Lead position (managing up to 8 listing agents).

🌍 About PointPay

PointPay is a crypto-in-one place platform that allows users to open current & savings accounts in cryptocurrency and earn daily interest accruals. We’re expanding our ecosystem by onboarding new crypto projects for listings.

💎 What we offer (benefits & guarantees)

• Company-provided training: video onboarding, standardized scripts, examples, and clear outreach requirements
• Transparent rules: you clearly understand what counts as a confirmed chat and how payouts are calculated, your average income per month can be 600-1700$ (pay per chats+ 1-3 deals)
• Predictable payouts:

— confirmed chats are paid once per month

— commission is paid within up to 1 week after deal closure

• Uncapped earning potential: no income ceiling — the more quality leads & deals you contribute, the higher your total earnings
• Remote + flexible location (work from anywhere)
• International team (EU, Ukraine, LatAm, Asia)
• Real growth track inside the listing team:

— Listing Researcher → Listing Manager (high commissions up to 25000 USDT)→ Listing Team Lead (up to 8 agents)

— at the Listing Manager level, in case of high results, a full-time in-house format (base rate + %), exclusive cooperation with PointPay, may be discussed depending on performance and business needs

🕘 Team hours & overlap

Our team operates 09:00–17:00 (GMT+2, Kyiv, Ukraine time).

You can work from anywhere, but we expect daily overlap with the team during its working hours for smooth coordination and handovers.

💰 Compensation1) Fixed rate for confirmed chats (monthly)

Payment is calculated per confirmed chat created and handed over to the Listing Team Lead, provided the minimum monthly threshold is reached:

• Up to 30 confirmed chats/month — $1 per chat
• 30–39 — $1.5 per chat
• 40–49 — $2 per chat
• 50+ — $2.5 per chat

Important:

• A chat is counted only if you independently initiate the contact and hand it over to the Listing Team Lead.
• Payout: once per month (based on monthly results).

2) Commission from successful deals

You receive 8% of the listing deal amount if:

• the project was found and brought in by you; and
• the deal was successfully closed by the Listing Team Lead.

Commission split (16% total):

• 8% — Listing Researcher
• 8% — Deal-closer (Listing Team Lead)

Minimum listing fee: $5,000 → your 8% = $400

Commission payout: within up to 1 week after deal closure.

🎯 Responsibilities

• search for crypto project contacts / decision-makers
• initiate outreach via Telegram, Reddit, and other channels
• work with lists and sources provided by the SEO team
• move communication to negotiation stage
• create a working chat with the Listing Team Lead for deal handover and closure

✅ Who we’re looking for

• strong communication skills + proactive mindset
• Listing/Sales/Business Development previous experience
• comfortable with outreach (no spam — quality approach)
• self-organized, result-driven
• interest in Web3/Crypto (experience is a plus, not a must)

📩 How to apply

• Please send your CV via Linkedin + Telegram contact 🙂

About Us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

What We’re Looking For:

We are looking for a Middle Automation QA Engineer to join the Entravel team. In this role, you will be responsible for building and maintaining automated tests to ensure the quality, stability, and reliability of our hotel booking platform. You will work closely with developers and product teams to deliver high-quality features and continuously improve our testing processes.

Responsibilities:

• Develop, maintain, and enhance automated test frameworks.
• Create and support automated tests for backend services and APIs.
• Perform API testing for REST and gRPC-based services.
• Validate data integrity across microservices and databases.
• Analyze automated test results, investigate failures, and report defects.
• Execute regression testing to ensure system stability and reliability.
• Collaborate with backend engineers, product managers, and QA team members.
• Participate in sprint activities, planning, and daily team ceremonies.
• Contribute to improving QA processes, test coverage, and test reliability.

Requirements:

• 2-3 years of experience in automation testing.
• Strong understanding of QA processes and SDLC.
• Experience with automated testing frameworks (e.g. Playwright, Selenium, or similar).
• Experience testing REST APIs (Postman or similar tools).
• Basic understanding of gRPC is a plus.
• Experience working with databases (PostgreSQL, MongoDB).
• Understanding of message-based or event-driven systems.
• Confident use of Git and Git-based workflows.
• Familiarity with CI/CD pipelines.
• Understanding of Agile / Kanban methodologies.
• Ability to analyze test results and clearly document issues.
• Strong communication skills, able to collaborate effectively across teams in both English and Ukrainian.

Nice to Have:

• Experience with integration testing in microservice architectures.
• Basic knowledge of Docker and containerized environments.
• Familiarity with cloud platforms (GCP or similar).
• Basic Linux command-line skills.
• Experience with monitoring or logs analysis (e.g. Kibana, Grafana).
• Basic understanding of gRPC-based services.

We Offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

Sales Manager

Live and Study in Europe is an international company that has been providing legal relocation support to Europe since 2013. We work with clients from over 60 countries, offering personalized immigration solutions aligned with current European public policies.

Key Responsibilities:

• Build trust in the company and ensure our customers are provided with accurate product knowledge

• Achieve international sales goals set by the management team

• Responsible for building and maintaining customer relationships

• Meet or exceed monthly revenue targets and departmental KPIs

• Uncovering customer’s needs and presenting an accurate high-level overview of our value proposition

• Listening to unique business problems and communicating easily understood solutions

• Develop and maintain deep expertise of Live and Study in Europe’s products and best practices to provide value to customers

• Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention

• Assisting with the creation of immigration-related content and client testimonials, its distribution to existing customers, and future prospects

• Accompaniment of clients upon their arrival in the destination country, placement and paperwork processing to legalize long-term stay when required

• Ability to work harmoniously with others towards individual and team targets

Requirements:

• University diploma in business, marketing, economics, or other closely related areas

• Advanced English verbal and writing skills

• 2−3 years' experience in international sales

• Track record of quota achievement

• Self-starter who takes initiative and works with limited direction

• Excellent communication skills

• Proficient computer skills and the ability to navigate multiple applications

We Offer:

• Competitive compensation (base salary + performance bonuses);

• Paid vacation, additional days off and sick leave;

• Remote work format;

• Professional growth and training opportunities.

We are seeking a highly skilled and motivated Machine Learning Developer to join our dynamic team, focusing on developing, deploying, and optimizing Large Language Models for chatbot applications. This role involves working on cutting-edge AI technologies to create conversational agents that provide engaging and insightful interactions with users. The ideal candidate will have a strong background in machine learning, Natural Language Processing, and experience in developing LLM-based chatbots.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• +5 years of experience in machine learning and NLP, with a focus on developing applications using LLMs.
• Proficiency in programming languages such as Python and frameworks/libraries like TensorFlow, PyTorch, Hugging Face Transformers.
• Experience with cloud services (AWS, Azure, GCP) for deploying ML models and applications.
• Strong understanding of RESTful APIs for integrating chatbot functionalities into different platforms.
• Familiarity with version control tools (e.g., Git) and ML development tools (e.g., Jupyter Notebooks, MLflow).
• Participate in pre-sales activities, including developing ML offering materials and engaging with clients to understand their needs, presenting tailored solutions, and demonstrating the potential impact of our ML technologies.

• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.

   

Preferred Qualifications:

• Knowledge of front-end technologies (HTML, CSS, JavaScript) for crafting interactive chatbot interfaces is advantageous but not required.
• Certifications or advanced training in machine learning, cloud architectures, or similar fields.
• Active participation in relevant tech communities or contributions to open-source projects in the ML/NLP domain.

Job Responsibilities:

• Design and implement chatbot solutions using Large Language Models such as OpenAI GPT API or similar frameworks.
• Collaborate with cross-functional teams to integrate chatbot solutions into existing platforms and workflows.
• Optimize and fine-tune LLMs for performance, accuracy, and user engagement.
• Build and optimized RAG and vectorized databases
• Monitor and evaluate the performance of chatbot applications, identifying areas for improvement and implementing updates.
• Stay up-to-date of developments in AI, machine learning, and NLP to ensure our solutions remain cutting-edge.
• Develop and maintain documentation related to ML models, including model design, deployment details, and performance metrics.
• Work with data engineers to ensure the availability and quality of data for training and fine-tuning models.
• Implement security measures to protect sensitive information processed by chatbots

What we offer:

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

1. What you'll do

   • Own day-to-day operations across all Tapin platforms — CS coverage, teammate availability, cancellation monitoring, and escalation handling.
   • Hit strict KPIs: under 45-second first response during online hours, below 1% cancellation rate across all games and categories, 97%+ order completion rate.
   • Respond to all teammate applications within 48 hours. Manage the full onboarding pipeline from application to first session.
   • Run regular teammate training sessions based on Tapin's internal session quality guide built from top performer data.
   • Coordinate game-specific ops leads and build cross-game SOPs that scale.
   • Own customer escalation resolution — under 4 hours turnaround.

    

   • Track teammate utilization and performance distribution. Flag underperformers, build improvement plans.

2. What we're looking for

   • 2–5 years in operations, preferably in gaming, marketplaces, or gig platforms.
   • Data-driven. You make decisions based on numbers, not gut feelings.
   • Ownership mindset. You see a problem, you fix it — you don't wait to be told.
   • Strong written English, calm under pressure, flexible across time zones.
   • Experience managing remote teams and coordinating across departments.

   Why Tapin

   • Gaming-focused team building something players actually love.
   • Real impact on how thousands of gamers experience the platform daily.
   • Growth opportunities as we scale into new games and markets.

   How to apply

    

3. Reply here with:

   • A short note on which games you currently play.
   • Your answer to the following questions:

   Q1: You wake up to find overnight cancellation rates spiked to 12% in Fortnite. Walk us through exactly how you'd investigate, what data you'd look at, and what actions you'd take in the first 2 hours. Q2: You have 80 active teammates across 3 games. 15 of them are consistently underperforming — low ratings, high churn, but they still pick up a decent volume of orders. How do you handle this without killing your supply? Q3: A teammate and a customer are in a dispute mid-session. The teammate says the customer is being toxic. The customer says the teammate isn't trying. You have the session chat logs. Walk us through your process. Q4: How would you utilize voice chat to help Tapin grow? Q5: Write an original idea on how to make Tapin better. Be specific — what would you build, change, or introduce, and why? Interview process

    

4. Candidates can expect:

   • Written ops scenarios (show your decision-making process with real data).
   • A short exercise prioritizing 10 operational issues by urgency and impact.
   • Live walkthrough of how you'd structure your first 30 days.
   • Final call with the team to review experience, judgment, and fit.

   Required languages English — C1 Advanced