Jobs at Djinni

We are seeking for a Talent Sourcer to join the team.

Requirements:

- At least 1 year of experience in talent sourcing;

- Proficiency in Boolean search and x-ray techniques;

- Solid experience working with LinkedIn;

- Experience using recruiting tools;

- Understanding of the Software Development Life Cycle;

- Knowledge of the Ukrainian IT market;

- Practical experience working with CRM;

- Intermediate level of English.

Responsibilities:

- Source candidates who match our requirements through internal and external data sources;

- Screen candidate resumes and applications;

- Manage job applications through our internal ATS;

- Identify new data sources and contacts to expand our talent pool;

- Monitor and analyze the IT market to stay up-to-date on industry trends;

- Continuously improve the talent sourcing process to increase efficiency and effectiveness.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

Senior Fullstack Engineer (React + NestJS + AWS)

Our client is looking for a Senior Fullstack Engineer to join a high-impact product team working on a modern SaaS platform and internal AI-related tooling for an Israeli startup operating in the geospatial intelligence and data analytics domain.

The product combines scalable cloud infrastructure, AI-driven systems, and large-scale data processing used by enterprise customers in insurance, real estate, and financial industries.

You’ll join a lean engineering team where every developer has direct impact on architecture, product decisions, and production systems.

## Tech Stack

React • TypeScript • NestJS • AWS • PostgreSQL • Docker • GitHub Actions

## What You’ll Do

— Develop and maintain full-stack features using React, NestJS, and AWS

— Build scalable backend services and REST APIs

— Work with PostgreSQL databases: schema design, optimization, migrations

— Develop microservices and event-driven systems using AWS services

— Maintain CI/CD pipelines and testing infrastructure

— Improve system observability, monitoring, and reliability

— Collaborate closely with Product and Engineering teams

— Participate in architectural discussions and technical decision-making

— Write clean, maintainable, and well-documented code

## Requirements

— 5+ years of commercial fullstack experience

— Strong experience with React + Node.js/NestJS + TypeScript

— Hands-on AWS experience (Lambda, EC2, SQS, S3, RDS, CloudWatch)

— Experience with microservices architecture

— Strong knowledge of PostgreSQL

— Docker and CI/CD experience

— Solid understanding of REST API design

— Good Git workflow practices

— Ability to work independently and take ownership

## Nice to Have

— Experience with GIS, mapping, or geospatial technologies

— Experience with monitoring/observability tools

— Startup experience or work in small high-impact teams

— Experience with performance optimization

— Mentoring or leadership experience

## Working Style

— Small engineering team with direct access to Product and CTO

— Fast-paced startup environment

— High ownership and autonomy

— Scrum-based workflow with 2-week sprints

## Hiring Process

1. Technical Screening

2. System Design Interview

3. Culture & Leadership Interview

If you enjoy building scalable systems, working closely with product teams, and having real ownership over technical decisions — we’d love to hear from you.

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,700+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

We are seeking a highly collaborative, technically adept Senior Program Manager to lead a massive portfolio migration from on-premises infrastructure to AWS. This program encompasses 20 distinct applications (19 .Net-based, 1 Java) distributed across 5 cross-functional engineering teams.

Because this program operates horizontally without dedicated Project Managers for individual teams, you will interface directly with Tech Leads, the Principal Architect, and Client Stakeholders. You must possess the technical acumen to understand architectural context, dependencies, and engineering constraints, combined with standard program management excellence to drive execution, manage risks, and ensure seamless delivery.

Key Responsibilities:

Program Governance & Execution:

• End-to-End Delivery: Own the overarching migration roadmap, aligning timelines, milestones, and deliverables across all 5 engineering streams.
• Dependency Management: Proactively identify, track, and resolve cross-team and technical dependencies inherent to migrating 20 interconnected applications.
• Risk Mitigation: Establish a robust risk management framework; anticipate bottlenecks, escalate critical blockers, and orchestrate recovery plans.
• Resource & Capacity Alignment: Monitor velocity across the 5 teams, ensuring balanced workloads and shifting focus based on migration priorities.
• Status & Metrics Reporting: Define, track, and report on key program health metrics (e.g., migration velocity, budget tracking, wave readiness) to leadership and external stakeholders.

Stakeholder & Technical Integration (Role-Specific)

• Direct-to-Tech Collaboration: Drive alignment directly with Team Tech Leads and the Principal Architect without an intermediary project management layer.
• Client Management: Serve as the primary operational point of contact for client stakeholders, managing expectations, communicating changes, and building trust.
• Contextual Decision Making: Leverage technical understanding to evaluate architectural trade-offs, constructively challenge estimates, and triage technical risks alongside engineering leadership.

Required Skills & Qualifications:

• Program Scale: 5+ years of Program Management experience, with a proven track record of successfully managing multi-team, multi-application portfolios.
• Strong Technical Background (Mandatory): Hands-on experience in software engineering / QA / DevOps / architecture, or a related technical role is required.
• Cloud Migration Background: Direct experience leading cloud migration initiatives (preferably large-scale on-prem to AWS migrations).
• Flat Structure Comfort: Proven ability to drive delivery in environments without subordinate project managers, working directly with execution teams.

Technical Acumen

• Technical Context: Strong conceptual understanding of modern software architecture, cloud-native patterns, CI/CD pipelines, and infrastructure-as-code.
• Ecosystem Familiarity: Ability to comfortably speak the language of engineering teams working with .NET framework/.NET Core and Java application stacks.
• AWS Frameworks: Familiarity with AWS migration frameworks (e.g., AWS Migration Acceleration Program (MAP), 7 R's strategy) is a significant plus.

Core Competencies:

• Exceptional Communication: Ability to translate complex technical blockers into business impact for clients, and business goals into actionable contexts for tech leads.
• Influencing Without Authority: Exceptional leadership skills to rally self-organizing technical teams around unified program milestones.

Working Relationships:

• Reports To: Director of Delivery / VP of Engineering
• Key Partners: Principal Architect, 5 Technical Team Leads, Client Product Owners & Executive Sponsors.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

🚀 About Grade.app
Grade.app is an ERP system for IT companies and digital agencies (10–500 employees) that helps manage finances, teams and operational processes all in one place.

We already have a steady stream of leads (from marketing, partners and outbound), and now we need someone to turn those leads into revenue.

🎯 Your main goal
Close deals and increase MRR:
→ run demos
→ identify needs
→ guide the client to payment
🔥 Your responsibilities
• Conduct demo calls with potential clients
• Qualify leads (understand who our ICP is)
• Identify business pain points and demonstrate the product’s value
• Close deals (subscription / contract / payment)
• Handle objections and ‘close the deal’
• Manage deals in the CRM (pipeline, statuses, forecasts)
• Handle inbound leads and follow-ups
• Collaborate with marketing and product teams
• Meet sales targets (MRR)
✅ Requirements
• English at B2+ level (a must)
• Sales experience (B2B / SaaS would be an advantage)
• Ability to make calls and confidently close deals
• Understanding of the sales funnel
• Ability to handle objections
• Energy and results-oriented
💡 Nice to have
• Experience selling SaaS / ERP / IT products
• Experience working with Western markets
• Experience with CRM (HubSpot, Pipedrive, etc.)
• Understanding of unit economics (MRR, LTV, CAC)
🎁 What we offer
• A steady stream of warm leads (no need to find clients from scratch)
• A product with clear value and growing demand
• Direct line of communication with the founder and quick decision-making
• High bonuses for closed deals
• Opportunity to quickly progress to Head of Sales
• Remote-first working model
💰 Compensation
• Fixed salary + % of closed deals (no cap)
• Bonuses for meeting and exceeding targets
📈 KPIs
• Closed deals (number and value)
• New MRR
• Conversion rate (demo → paid)
• Deal closure speed

🟢 We invite a Senior Project Manager to join our team and support the delivery of new components within a large-scale fintech data platform in the private markets domain. You’ll coordinate Scrum teams in a SAFe environment, enabling smooth delivery and improving collaboration, processes, and overall execution across a complex, integration-heavy platform.

🟩 What's in it for you:

• Own delivery of new components within a large-scale fintech platform, supporting ongoing team and platform scaling
• Operate at the account level, coordinating multiple Scrum teams in a SAFe environment while improving delivery flow and processes
• Gain exposure to the private markets domain and high-demand AI and blockchain technologies

✅ Is that you?

• 5+ years of experience as an IT Project Manager or in Delivery Management
• Hands-on experience with Agile/Scrum and SAFe environments
• Strong experience driving and enabling end-to-end delivery across multiple Scrum teams
• Experience working in complex, highly dependent environments
• Solid experience initiating, scaling, and growing large programs or accounts
• Demonstrated ability to establish and improve delivery processes and team collaboration
• Strong stakeholder management and communication skills, including working with senior decision-makers
• Ability to lead discussions with technical teams
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity
• Upper-Intermediate+ English level

Desirable:

• Experience working on AI or blockchain-based projects
• Familiarity with data platforms or complex, integration-heavy systems
• Experience in fintech or private markets domains

🧩Key responsibilities and your contribution

In this role, you’ll coordinate delivery across multiple Scrum teams in a SAFe environment, supporting execution, alignment, and improving delivery processes across the account.

• Own delivery coordination across a large-scale SAFe environment with multiple Scrum teams
• Establish and maintain collaboration practices across teams to support smooth delivery
• Resolve questions and remove blockers to enable teams to deliver on time and on budget
• Support delivery execution across three-week sprints and quarterly PI planning cycles
• Define and improve delivery processes to support multiple teams and a growing scope
• Work with stakeholders across Product, Engineering, and Architecture to align priorities
• Track delivery progress, risks, and dependencies across teams
• Support teams in managing priorities, dependencies, and changes in a complex environment

Hi!

Our client is an international product company that helps hotel chains like Hilton and Marriott transform front-desk staff into revenue generators through upselling training and analytics. Their IN-Gauge SaaS platform empowers frontline teams across 2,000+ properties in over 100 countries.

Responsibilities:

• Design, build, and maintain scalable data pipelines and ETL/ELT processes on AWS
• Develop and optimize distributed data processing jobs using Spark/PySpark
• Ensure data quality, reliability, and performance in high-load environments
• Collaborate with product, analytics, and engineering teams to deliver data-driven solutions
• Monitor, troubleshoot, and improve existing data workflows
• Proactively identify bottlenecks and propose architectural improvements

Requirements:

• 5+ years of commercial experience in Data Engineering
• 3+ years of hands-on experience with AWS
• 2+ years of experience with Spark/PySpark 
• Experience working in high-load environments
• Autonomous and proactive mindset - ability to own tasks and drive them independently

We offer:

• Work on a product used by the world's leading hotel brands
• An international team and the opportunity to influence architectural decisions
• Flexible schedule and remote work
• Competitive compensation based on experience

Interested? Send us your CV - we'd love to talk!

Responsibilities

• Be a point of contact for Mid-tier viewers and broadcasters
• Qualify and acknowledge the issues Tango users report, and resolve them promptly, via text communication channel (Intercom, no voice calls)
• Fulfill a workload of 10 chats per hour 
• Record the issues users are experiencing in a task tracking tool (JIRA)
• Gather feedback and propose improvements to user experience
• Achieving good results in personal KPIs and helping teammates do the same.

Requirements

• Prior experience in customer service (1+ years)
• Exceptional English (B2+) with professional tone in written communication
• A desperate urge to help and teach, ability to empathise with customers.
• Competent speech, the ability to make yourself understood
• A responsible team player
• Multi-tasker and performer able to show and report results

This is our work shifts(all of them are required):

1. 8 am — 4 pm 
2. 10 am — 6 pm
3. 12 pm — 8 pm
4. 5 pm — 1 am
5. 7 pm — 3 am

As a plus:

• Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
• Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
• Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
• Prior experience and success as a live streaming broadcaster is a huge plus!

What we offer:

• International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leave coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team building, and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

Digia — we build applications, both AI and non-AI.

We're looking for a strong full-stack engineer who cares about fundamentals, not just frameworks. If you can reason about data structures, algorithms, and system design — and write clean, maintainable code across the stack — we want to talk.
 

Just as important: you're fluent with AI as a tool. You know how to direct AI coding agents to build real software, use it to research and unblock yourself fast, and you have the judgment to review and trust-but-verify what it produces. We treat AI fluency as a core skill, not a novelty.
 

This is a role to grow in. You'll go deep on building software with AI effectively, and you'll build AI-powered applications — so a genuine appetite to learn and push the edge of what these tools can do matters as much as what you already know.

What you'll do

- Build and ship full-stack features end-to-end: frontend (Next.js/React), backend (NestJS), and services in Python

- Design and optimize data models across both SQL and NoSQL stores

- Own pieces of the system from API design through deployment — including CI/CD pipelines and AWS infrastructure

- Write code that's tested, readable, and built to be maintained by the next person

- Use AI coding agents and tools to move faster — directing them effectively, then reviewing and verifying the output

- Build AI-powered applications and features as part of our product work

- Participate in code reviews, technical discussions, and architectural decisions

Must have

- Strong grasp of programming fundamentals: data structures, algorithms, OOP, and clean code principles

- Solid full-stack experience with TypeScript/JavaScript — Next.js on the frontend, NestJS on the backend

- Python for services, scripting, or data work

- Comfortable with both relational (SQL) and NoSQL databases — and knowing when to use which

- Hands-on with AWS and building/maintaining CI/CD pipelines

- Ability to work independently and own features end-to-end

- Strong AI fluency: hands-on experience directing AI coding agents (e.g. Claude Code, Cursor, Copilot) to build, debug, and ship software, and using AI for research and problem-solving — with the judgment to verify what it produces

- English: [Intermediate / Upper-Intermediate]+ for daily team communication

Nice to have

- Experience with Docker / containerized deployments

- Infrastructure-as-code (Terraform, CDK)

- Testing discipline (unit, integration, e2e)

- Open-source contributions or side projects that show how you think

We offer

- Kyiv Office / hybrid 

- Contract

We're building a high-performing sales team and looking for someone who wants to help scale it.

EnForce is an international performance marketing agency helping businesses grow through paid traffic and data-driven marketing strategies.

We're growing fast and looking for a Sales Manager who wants more than just closing deals. We want someone who wants to influence company growth, improve processes, and grow together with the business.

We're not looking for someone who simply completes tasks. We're looking for someone who wants to impact revenue, help build a scalable sales system, and become a key player in our growth journey.

For us, sales isn't about pushing products. It's about understanding clients' businesses, identifying growth opportunities, and building long-term partnerships.

If you enjoy negotiations, know how to handle objections, and want your results to directly impact your income and career growth, we'd love to meet you.

What You'll Do

• Communicate with potential clients via email, LinkedIn, and calls.
• Conduct sales calls in English.
• Present our company, services, and success stories.
• Identify client needs and offer relevant solutions.
• Handle objections and navigate complex negotiations.
• Guide leads through the entire sales funnel.
• Maintain accurate records within the CRM system.
• Perform follow-ups and re-engage potential clients.
• Close deals and achieve sales targets.
• Research prospects and tailor your approach instead of relying solely on templates.
• Contribute to improving sales processes and scaling the sales department.

• Have the opportunity to grow into a Team Lead role within the first few months based on performance.

   

Who We're Looking For

✔ At least 1 year of sales experience.

✔ Spoken English at В2-С1 level or higher.

✔ Strong communication and negotiation skills.

✔ Experience handling objections and challenging conversations.

✔ Results-driven mindset and understanding of KPI-focused work.

✔ Genuine passion for sales and closing deals.

✔ Proactive attitude and willingness to take ownership.

✔ Team player who takes responsibility for outcomes.

Nice to Have

• Experience in a digital marketing agency or performance marketing environment.
• Understanding of marketing metrics such as ROI, ROAS, CPL, and CPA.
• Experience selling services to international clients.

• Experience with B2B sales and high-ticket deals.

   

What We Offer

💰 Transparent commission structure with uncapped earning potential.

💸 Direct impact on your income through your results.

🌍 Fully remote work environment.

🤝 A team of high-performing specialists delivering real results for clients.

🔥 Minimal bureaucracy and micromanagement. We focus on outcomes, not unnecessary control.

🚀 Opportunity to influence company growth and sales processes.

📚 Access to strong marketing expertise and international projects.

Career Growth

We're not just hiring a Sales Manager.

We're looking for a future Sales Team Lead.

If you consistently deliver results, take ownership, and contribute to building a scalable sales system, you'll have the opportunity to grow into a Team Lead position and help build your own team.

You'll be able to:

• Influence sales strategy and processes.
• Test and implement new sales approaches.
• Participate in hiring future sales team members.
• Help onboard and develop new team members.

• Play a key role in shaping the future of our sales department.

   

For us, performance matters more than years of experience.

Why Join Us Now?

We're at an exciting stage of growth, which means you'll have the opportunity not only to join the company but also to help shape the future of our sales organization.

If you're ambitious, proactive, and motivated by results, we'd love to hear from you.

Apply now and let's grow together. 🚀

We’re seeking a Senior Affiliate Manager (LATAM focus) to drive growth and foster strong, long-term partnerships.
If you have proven experience in affiliate marketing within LATAM, understand local traffic nuances, and know how to scale campaigns with high-performing partners, this role is for you.

Responsibilities:

• Manage and grow existing affiliate partnerships in LATAM markets
• Attract, onboard, and develop new partners across the region
• Collaborate with internal teams to align strategy and performance goals
• Plan, launch, and optimize performance marketing campaigns

• Track, analyze, and interpret campaign data to improve ROI and scaling opportunities

   

Requirements:

• 3+ years of experience in iGaming affiliate marketing (LATAM experience is a strong advantage)
• Deep understanding of different traffic sources (SEO, PPC, social, influencers, native, etc.)
• Strong market research skills with the ability to structure insights clearly and actionably
• Strong analytical skills: ability to work with performance data, identify trends, and make data-driven decisions to optimize campaigns
• Solid understanding of affiliate models, funnels, and player behavior.
• Strong communication skills and ability to work cross-functionally

What we offer:

• Fully remote work with flexible schedule
• Competitive salary + regular performance reviews + initiative-based bonuses
• Fast hiring process — 2–3 stages max
• 24 paid vacation days + 10 sick days annually
• Strong, experienced team that actively shares knowledge
• Real budgets and freedom to test and scale your ideas
• Transparent processes with minimal bureaucracy
• Friendly team culture: networking, conferences, events, and great internal vibe

We don’t just hire Affiliate Managers — we grow them into market leaders.

Job Description
We are looking for a detail-oriented and media-driven Trainee QC Specialist who will analyze content critically and identify technical issues quickly and accurately.

This role is about quality control and bug detection in media content. You will be responsible for checking video streams, audio, subtitles, metadata, and reporting issues in a structured QA manner.
 

You should be:

• Passionate about movies, TV series, streaming platforms, or media content
• Highly attentive to details and able to notice even minor issues
• Interested in QA/QC processes and bug investigation
• Comfortable working with technical topics and learning quickly
• Confident in English communication (Intermediate level or higher)
• Able to work and collaborate with different teams
• Ready to work from the office in Lviv (mandatory)
   

Basic knowledge we expect:

• Basic understanding of bug reporting and bug life cycle
• Familiarity with test documentation and different testing types
• Basic networking knowledge: VPN, router, internet connection basics
• Understanding of what is considered a bug vs expected behavior/feature
   

Job Responsibilities

• Watch movies, TV series, and live channels using specific testing approaches
• Search for and identify technical/content issues in:
  • video quality
  • audio quality
  • subtitles
  • metadata
• Create clear bug reports and document found issues
• Triage automated issue reports
• Communicate with internal teams regarding detected problems
• Validate and verify content quality before release
   

This role may fit you well if you:

• Notice details others usually miss
• Enjoy analyzing how streaming/video platforms work
• Like finding problems and understanding why they happen
• Are interested in starting a career in QA, QC, or media/content testing
• Can stay focused during repetitive investigative work

Description
We are looking for an experienced Team Lead of Sales (В2С) to manage and develop a team of Sales Managers working with our existing player database through outbound calls.
The primary focus of this role is to improve team performance, increase deposit volume, and ensure high-quality communication with players.

Requirements
- Proven experience in iGaming Sales, Retention, or VIP management
- Previous experience as a Team Lead or Senior Sales Manager
- Strong understanding of sales KPIs and player behavior
- Experience working in a contact center environment
- Excellent leadership and communication skills
- English level: Upper-Intermediate or higher

Responsibilities
- Lead, motivate, and support a team of Sales Managers (Contact Center)
- Monitor team performance and ensure KPI achievement
- Track and analyze key metrics, including:
- Deposit Volume
- Hold
- Conversion Rate
- Contact Rate
- Conduct regular 1-on-1 meetings and provide coaching
- Monitor call quality and ensure communication standards are maintained
- Work closely with CRM systems and player databases to improve sales efficiency
- Prepare performance reports and provide actionable insights

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

Responsibilities may include:
- Working on SAP IS-U / SAP Utilities implementations, support, or enhancements within energy companies.
- Collaborating with business stakeholders to understand energy sector processes and translate them into SAP solutions.
- Supporting ongoing system improvements and ensuring stability of SAP Utilities environments.
- Communicating with German-speaking stakeholders on a business level (B2/B1+), occasionally switching to English when needed.
- Contributing expertise in specific niches within the energy sector where applicable.

Must-haves:
- Experience with SAP IS-U / SAP Utilities.
- Background in the energy sector or a specific niche within it.
- German language skills at minimum B1+/B2 level, with ability to communicate in a business environment.
- Ability to work in German-speaking environments with occasional English communication.

Nice-to-haves:
- Willingness to relocate to Germany for permanent roles (not a necessity, but a nice +)
- Experience working with private energy companies in Germany.
- Availability for contract engagements.

We offer:

• Attractive financial package

• Challenging projects

• Professional & career growth

• Great atmosphere in a friendly small team