Jobs at Djinni

Sales Manager

Live and Study in Europe is an international company that has been providing legal relocation support to Europe since 2013. We work with clients from over 60 countries, offering personalized immigration solutions aligned with current European public policies.

Key Responsibilities:

• Build trust in the company and ensure our customers are provided with accurate product knowledge

• Achieve international sales goals set by the management team

• Responsible for building and maintaining customer relationships

• Meet or exceed monthly revenue targets and departmental KPIs

• Uncovering customer’s needs and presenting an accurate high-level overview of our value proposition

• Listening to unique business problems and communicating easily understood solutions

• Develop and maintain deep expertise of Live and Study in Europe’s products and best practices to provide value to customers

• Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention

• Assisting with the creation of immigration-related content and client testimonials, its distribution to existing customers, and future prospects

• Accompaniment of clients upon their arrival in the destination country, placement and paperwork processing to legalize long-term stay when required

• Ability to work harmoniously with others towards individual and team targets

Requirements:

• University diploma in business, marketing, economics, or other closely related areas

• Advanced English verbal and writing skills

• 2−3 years' experience in international sales

• Track record of quota achievement

• Self-starter who takes initiative and works with limited direction

• Excellent communication skills

• Proficient computer skills and the ability to navigate multiple applications

We Offer:

• Competitive compensation (base salary + performance bonuses);

• Paid vacation, additional days off and sick leave;

• Remote work format;

• Professional growth and training opportunities.

1. What you'll do

   • Own day-to-day operations across all Tapin platforms — CS coverage, teammate availability, cancellation monitoring, and escalation handling.
   • Hit strict KPIs: under 45-second first response during online hours, below 1% cancellation rate across all games and categories, 97%+ order completion rate.
   • Respond to all teammate applications within 48 hours. Manage the full onboarding pipeline from application to first session.
   • Run regular teammate training sessions based on Tapin's internal session quality guide built from top performer data.
   • Coordinate game-specific ops leads and build cross-game SOPs that scale.
   • Own customer escalation resolution — under 4 hours turnaround.

    

   • Track teammate utilization and performance distribution. Flag underperformers, build improvement plans.

2. What we're looking for

   • 2–5 years in operations, preferably in gaming, marketplaces, or gig platforms.
   • Data-driven. You make decisions based on numbers, not gut feelings.
   • Ownership mindset. You see a problem, you fix it — you don't wait to be told.
   • Strong written English, calm under pressure, flexible across time zones.
   • Experience managing remote teams and coordinating across departments.

   Why Tapin

   • Gaming-focused team building something players actually love.
   • Real impact on how thousands of gamers experience the platform daily.
   • Growth opportunities as we scale into new games and markets.

   How to apply

    

3. Reply here with:

   • A short note on which games you currently play.
   • Your answer to the following questions:

   Q1: You wake up to find overnight cancellation rates spiked to 12% in Fortnite. Walk us through exactly how you'd investigate, what data you'd look at, and what actions you'd take in the first 2 hours. Q2: You have 80 active teammates across 3 games. 15 of them are consistently underperforming — low ratings, high churn, but they still pick up a decent volume of orders. How do you handle this without killing your supply? Q3: A teammate and a customer are in a dispute mid-session. The teammate says the customer is being toxic. The customer says the teammate isn't trying. You have the session chat logs. Walk us through your process. Q4: How would you utilize voice chat to help Tapin grow? Q5: Write an original idea on how to make Tapin better. Be specific — what would you build, change, or introduce, and why? Interview process

    

4. Candidates can expect:

   • Written ops scenarios (show your decision-making process with real data).
   • A short exercise prioritizing 10 operational issues by urgency and impact.
   • Live walkthrough of how you'd structure your first 30 days.
   • Final call with the team to review experience, judgment, and fit.

   Required languages English — C1 Advanced

ThirstySprout is the exclusive recruiting partner for this role. We represent a leading global travel technology company that has raised over $750M in funding and serves hundreds of millions of travelers worldwide. Their B2B division powers AI-driven travel and fintech solutions for major airline, hospitality, and financial services brands. This team operates at Series A speed inside that larger organization — high ownership, fast iteration, and AI-native engineering culture.

About the Team

The Customer Experience (CX) Product team owns the entire post-booking journey — from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

The team builds and operates the systems that enable fast, high-quality support at scale, including customer self-serve experiences within the app and partner-integrated flows, internal agent platforms for efficient human resolution, and a flagship agentic AI platform used both internally and offered as a B2B solution for global travel partners.

Together, these platforms support millions of travelers across chat, voice, web, and third-party channels, powering seamless post-booking experiences worldwide.

About the Role

As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind the company’s post-booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of the AI-driven voice and chat platform.

You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems — including conversational AI workflows, self-service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner-specific experiences.

You’ll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self-service UX.

Day-to-Day

• Design, build, and improve backend and/or full-stack systems that power the AI assistant platform, internal agent tools, and customer self-serve flows

• Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web

• Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency

• Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal use cases and partner deployments

• Own features end-to-end — from technical design through implementation, testing, deployment, monitoring, and iteration

• Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices

• Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction

Minimum Qualifications

• 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications

• Strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure

• Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems

• Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)

• Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively

• Strong communication skills and comfort collaborating with cross-functional teams

• Hands-on experience with AI coding tools and a demonstrated ability to integrate them effectively into your workflow

Preferred Qualifications

• Experience with conversational AI, LLM orchestration, or automation systems

• Experience building AI-first products (not just using AI as tooling)

• Experience building customer service, CRM, telephony, contact center, or workflow automation tools

• Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks

• Experience integrating with external systems (telephony APIs, identity providers, payment gateways, CRMs)

• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

About the role:

We are looking for a C#/.NET Developer to build and extend our Automate product. The product is a part of the 3Shape ecosystem and provides users with automatic design proposals for various dental products. The core value of the team is to provide high-quality designs in a fast and reliable manner. As a team, we are responsible for all aspects of our product, whether it would be user interface, backend, algorithms, or infrastructure. We maintain a friendly, balanced work environment that prioritizes mutual respect and individual growth. We value proactive thinking and encourage team members to drive positive changes.

As the majority of teams at 3Shape, the team utilizes the Agile methodology as its primary approach to software development.

 

Areas of responsibility:

• Develop and maintain backend components of the Automate product using C#/.NET.
• Work with algorithms, 3D meshes, and geometric computations to enhance automatic design generation.
• Participate in the full development cycle: design, implementation, testing, and deployment.
• Collaborate with distributed teams in Copenhagen and Kyiv.
• Ensure code quality through unit tests and best engineering practices.
• Contribute to product stability, performance, and continuous improvement.

To succeed in your role, you should possess the following skills and competencies:

• 5+ years of software development experience
• Strong knowledge of C#/.NET
• Solid foundation in mathematics, particularly: linear algebra, optimization, and geometric computations
• Experience in algorithm development, 3D meshes
• Strong problem-solving and analytical skills
• A degree in Computer Science or Engineering
• Strong collaboration and communication skills, and good at written and spoken English
• Excited about cross-site work: Your team is in Copenhagen and Kyiv, and our partners are around the globe

Would be a plus:

• Experience with developing/training AI models
• Experience in reviewing scientific documentation, patents, and research studies
• Basic knowledge of Python
• Experience working in cross-functional teams; with product managers, designers, and UX’ers
• Experience with writing unit tests
• Experience in Agile development and continuous integration tools (Git/GitHub actions)

Tech stack used in the project:

• C#
• ASP.NET Framework
• Neural networks
• Azure platform
• GitHub Actions

About the Project:

We are developing a next-generation high-load financial exchange platform designed to handle large volumes of real-time transactions with strict latency, scalability, and security requirements. The system operates in a mission-critical environment where reliability, performance, and fault tolerance are essential.

Position Overview:

We are looking for a Senior Backend Developer with strong expertise in C# and .NET to design and build core backend services powering a high-performance financial exchange system.

You will be responsible for developing low-latency services, ensuring system scalability, and maintaining high availability under heavy load conditions.

Responsibilities:

• Design and implement scalable backend services using C# / .NET;
• Develop high-performance APIs and real-time transaction processing components;
• Optimize system performance for low-latency operations;
• Design and maintain microservices architecture;
• Work with distributed systems and event-driven architectures;
• Implement robust security practices for financial systems;
• Collaborate with frontend, DevOps, and QA teams;
• Participate in architecture discussions and technical decision-making;

• Conduct code reviews and mentor other engineers.

   

Requirements:

• 5+ years of backend development experience;
• Strong expertise in:
  • C#
  • .NET (Core / .NET 6+);
• Experience building high-load, distributed systems;
• Strong understanding of:
  • Microservices architecture;
  • RESTful APIs;
  • Multithreading and asynchronous programming;
  • Memory management and performance optimization;
  • SQL and NoSQL databases;
  • Caching systems (Redis or similar);
  • Message brokers (Kafka, RabbitMQ, etc.).
• Experience with cloud platforms (AWS, Azure, or GCP);
• Experience with Docker and Kubernetes;
• Strong knowledge of system reliability, scalability, and monitoring;

• Upper-Intermediate English or higher.

   

Nice to Have:

• Experience in fintech, trading platforms, or exchange systems;
• Knowledge of financial market infrastructure;
• Experience with real-time streaming systems;
• Understanding of high-availability and fault-tolerant design patterns.

- searching for and attracting new partners in thematic public pages, forums, chats, exhibitions, etc (SEO, PPC, ASO, FB, etc);

- work with different markets;

- managing and developing existing partners;

- consultation with partners on setup, statistics and traffic analytics;

- monthly check-ups (commissions) and control incoming traffic, suppress fraud (with the help of company tools and an analytic team);

- traffic reporting;

- fulfilment of planned KPIs indicators by using company tools;

Casino games have a tendency to look boringly similar. We believe in making casino games that stand out. For that, it takes people who stand out. Do you have the raw talent needed to continually deliver to new innovation and exciting games? Right now, we are looking for a Games Mathematician who wants to join us in our fight against industry monotony.

You will join one of the most exciting new gaming businesses and one of the most exciting studios to appear in years bringing extra life to games by adding world class math to our games. You are a highly motivated and experienced mathematician with a desire to develop the next great gaming mechanic while challenging yourself and the industry with new and exciting games that stand out in a growing Sea of Sameness.

This is a unique opportunity to be a part of an elite team working with industry leading management. The company creates unique and innovative content played by hundreds of thousands of players across the world and you will have a direct impact on the success of the business, its studio and its products. 

You will be qualified and experienced in all aspects of game mathematics. Highly motivated, a team player, excellent analytical skills and a proven track record as well as a thirst to work side-by-side with the team developing some of the world’s greatest games.

Your day-to-day will include:

• Ensuring that RAW’s math profiles are engaging and exciting for our players
• Active participation in setting parameters, while keeping games mathematically and mechanically compliant with all jurisdictions
• Keeping Raw up to date with market trends and collate market leading ideas for math designs and improvements
• Creating defined specifications (Math Design / Profiling Document) for the games
• Providing architects with analysis and data insights to ensure that Game Studios receive the necessary information to produce the game
• Accountability for targets, goals and objectives for your game productions, in accordance with the RAW Game Roadmap
• Active collaboration with Team Management in the Game Studios on new game ideas and mechanics
• Close collaboration with Certification and Release managers in the Project Delivery team

• Aligning with stakeholders to secure transparency and clear communication for mathematical, technical and operational matters

   

You're our ideal Mathematician if you:

• Have at least 1 year of experience as a Game Mathematician
• Hold a degree in Mathematics, Statistics, Engineering or Computer Science
• Have the right to work within EU.
• Have a deep understanding of the iGaming market
• Care about player’s needs and preferences
• Understand what developers and studios need, mathematically speaking
• Can tell what makes a game successful, from a mathematical perspective
• Are fluent in English

Other information

• Placement: REMOTE, Europe, max 2 hours time difference
• Desired Start: As soon as possible

About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

 
At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.

Requirements:

• You’re a final year student or a recent graduate of a technical faculty (applied mathematics, informatics, etc);
• You’re excited about AI technology and want to build AI-driven solutions;
• You have a basic understanding of the software development lifecycle;
• You’re willing to learn new technologies non-stop;
• You have at least an Intermediate level of English.
   

Responsibilities:

• Creating Agentic AI solutions that drive improvement in the critical processes;
• Developing new features and functionality to increase the capacity of the OneReach.ai platform;
• Work within project teams on different short-term and long-term automated solutions;
• Cooperating closely with the team of platform developers on its improvements;
• Participating in customer interactions alongside a dedicated project manager to help define project requirements.
   

We offer:

• Opportunity to develop an officially recognised best AI product on the market;
• Using modern and trending technologies stack with almost zero legacy code;
• Working with as little bureaucracy as possible in small dedicated teams;
• 24 paid vacation days per year and undocumented sick leaves;
• Trial period during which you will be able to go through the training program with a dedicated mentor to learn and understand how low-code/no-code development process works.

Experience Level: 

Minimum 7-8 years of commercial experience 

Job Description: 

We are looking for an experienced software engineer with strong technical expertise, excellent problem-solving skills, and the ability to work effectively in a collaborative environment. The ideal candidate should have a proven track record of working on complex systems based on SONIC networking OS. Candidates with a strong background in both software development and QA engineering are encouraged to apply for this role. Below are the key technical requirements for the role: 

Technical Requirements: 

1. Networking Experience: 

• Experience with SONIC Networking OS 
• Experience with Broadcom Switch ASIC’s such as Tomahawk (1-5) or other StrataXGS 
• Experience with porting SONIC to Broadcom Switch ASIC’s based systems 
• Experience with SAI for Broadcom Switch ASIC 
• Experience with FW/SW development for networking devices using C/C++ 
• Experience with Linux Kernel modules/drivers’ development, particularly for FPGA, CPLD’s 
• Experience with SW development using Python 
• Experience with various peripherals and peripheral buses, like I2C, PCI-E, etc. 
• Experience with data path automated tests development for network devices, using Python/Pytest. 
• Experience with SW/HW bringup/integration of networking devices. 
• Solid understanding of the differences between routing and forwarding, as well as switches and routers. 
• Proficiency in L2/L3 protocols. 

1. Advanced Network Skills: 

• Experience with link aggregation and LACP. 
• Knowledge of automatic routing protocols like BGP, OSPF, RIP, and IS-IS. 

1. Programming and Tools: 

• Advanced C/C++ programming skills. 
• Advanced Python programming skills. 
• Experience with Jenkins, Pytest, Scapy, traffic generators, traffic analysers, etc. 
• Git/ GitHub 

1. Additional Skills (Optional but Preferred): 

• Knowledge of embedded systems, Linux, or related technologies is an advantage. 
• Familiarity with tools like Jira, and CI/CD pipelines. 

Job Description:

We are looking for an experienced software engineer with strong technical expertise, excellent problem-solving skills, and the ability to work effectively in a collaborative environment. The ideal candidate should have a proven track record of working on complex systems based on SONIC networking OS. Candidates with a strong background in both software development and QA engineering are encouraged to apply for this role. Below are the key technical requirements for the role:

Experience Level: 

Minimum 7-8 years of commercial experience

Technical Requirements:

1. Networking Experience:

· Experience with SONIC Networking OS

· Experience with building CI/CD SONIC labs (CI/CD pipelines) to run SONIC community tests

· Experience with SONIC /SAI compliance testing for various SONIC community topologies

· Experience with data path automated tests development for network devices, using Python/Pytest.

· Experience with FW/SW development for networking devices using C/C++

· Experience with SW development using Python

· Experience with various peripherals and peripheral buses, like I2C, PCI-E, etc.

· Experience with SW/HW bring up/integration of networking devices.

· Solid understanding of the differences between routing and forwarding, as well as switches and routers.

· Proficiency in L2/L3 protocols.

· Experience with link aggregation and LACP.

· Knowledge of automatic routing protocols like BGP, OSPF, RIP, and IS-IS.

2. Programming and Tools:

· Advanced C/C++ programming skills.

· Advanced Python programming skills.

· Experience with Jenkins, Pytest, Scapy, traffic generators, traffic analysers, etc.

· Git/ GitHub

3. Additional Skills (Optional but Preferred):

· Knowledge of embedded systems, Linux, or related technologies is an advantage.

🔎About SoftPlus Ukraine

SoftPlus Ukraine is a growing software development company with roots in Ukraine and partnerships around the globe. We collaborate with companies of all sizes and stages — from ambitious startups to established enterprises. What unites our team is a shared passion for technology, a commitment to quality, and a drive to keep improving every day.

Our people are at the heart of what we do. We’re a diverse team of skilled professionals working remotely across different cities and countries, yet closely connected through teamwork, knowledge-sharing, and mutual support.

📌The Role

We’re looking for a Trainee/Junior Full Stack Angular/.NET Developer who is eager to learn, grow, and contribute to real-world projects from day one. This is a great opportunity if you have a solid foundation in programming and want to put your skills into practice while building modern, user-friendly applications.

In this role, you’ll work closely with experienced developers, gaining hands-on experience in Angular, .NET Core, and MS SQL. You’ll be part of a supportive team that values collaboration, knowledge sharing, and continuous improvement.

📋Key Responsibilities

• Assist in identifying and fixing bugs and issues in the codebase
• Contribute to front-end development using Angular by designing and implementing user-friendly interfaces
• Support database maintenance tasks, including writing SQL queries and helping optimize performance
• Participate in code reviews with more experienced developers to learn best practices and coding standards
• Help refactor existing code to improve efficiency, readability, and maintainability
• Collaborate closely with senior developers, gaining hands-on experience and guidance in both front-end and back-end development

📝Requirements

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software development principles and best practices
• Demonstrated coding skills with pet projects available on GitHub (or similar platform), preferably in C#
• Hands-on (non-commercial) experience with:
  • .NET Core (EF Core, MVC, Onion Architecture, or CQRS)
  • SQL databases
• English proficiency at B1+ level
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

✅Would Be a Plus:

Experience with Angular (or any other JS) framework

What We Offer

💸  Paid probation period — 4 weeks of full-time, hands-on experience before official hiring

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects. 
Apply now!

We are looking for an endpoint/workstation support engineer to support multiple mixed MacOS/Windows/Lin remote working environments. You should maintain a high level of user satisfaction, as well as properly document your work.

Your primary tasks will include:

* Enduser remote support for agents installation

* AV alerts investigation

* Ensuring security compliance policies are in place (e.g. full disk encryption, firewall)

* Implementing updates on agent installation packages whenever new version arrives

* Testing of Windows/Win/Lin endpoint agent updates

The candidate should have a proof records of successful projects in the following areas:

* support of AV/EDR/VPN and other security agents on multiple platforms

* Intune MDM

* Apple Business Manager

* Windows, MacOS and Linux endpoint support

* Basic Unix shell and Powershell scripting

* MS Graph API and other REST API basic experience

* Windows and MacOS troubleshooting with the aid of Sysinternals tools and different set of MacOS tools (netstat, lsof, vmstat, top, dtruss, etc.)

* Fluent English

* Teamwork and problem solving mind

* Compliance framework basic awareness (ISO27001/PCI-DSS/HIPAA etc.)

* ITIL and IT service basic awareness and ability to write end-user documentation/procedures/instructions

A big plus if have all or any of the following:

* Microsoft Intune certification or other Microsoft Security/Endpoint certificationi

* Any AV vendor certification

* Any security related certification (e.g. ISO27001LA, CISSP, CISA)

The primary objective of this position is to ensure the quality of CQG products by following and enhancing web-applications and API for Company clients.

Responsibilities:

• Write production quality and test code for the required product according to provided requirements;
• Support the legacy code
• Unit-test development
• Workflow planning and task evaluation
• Requirements design
• Actively participate in discussions regarding technical issues
• Keep commitments and deadlines

REQUIREMENTS:

• Bachelor’s degree in computer science or related discipline
• Over 3 years of hands-on experience
• Strong command of English (from B2 and higher) with the ability to communicate easily on wide range of topics, including technical discussions
• Excellent knowledge of JavaScript and TypeScript
• Knowledge of Angular is a must
• Experience in React or Vue.js
• Experience in CSS3 layout
• Understanding the processes of web-applications (REST API), web-servers and Internet network (HTTP, TCP, UDP)
• Experience in Node.js
• Experience in Git
• Excellent knowledge of OOP principles and project patterns
• High level programming
• High quality code review
• Knowledge of C#, .NET, Linux, SQL ,Angular Material, ag-grid, Docker, Kubernetes and GitLab-CI is an advantage
• Willingness to learn new industry, product or technical knowledge

WE OFFER:
CQG provides a variety of benefits to enhance your personal and financial well-being. Employees and eligible dependents may participate in the following:

• Career and professional opportunities
• Competitive salary
• Medical insurance
• Slovenian classes
• Flexible vacation schedule and paid sick leave days
• Team buildings, meetings with colleagues from other offices, conferences, and much more

We are looking for Google Cloud Platform DevOps engineer with interest in security and automation field. We need to protect hundreds GKE cluster nodes with different security tools, automate their deployment, compliance checks for the infrastructure and log analysis.

Your primary tasks will be:

- tuning opensource security tools for K8/GKE

- analyzing security events and taking appropriate measures

- development of Terraform configurations/modules which manage security components of Google Cloud Platform

- development of Helm charts

- reviewing user access requests

- maintaining the network security rules

- maintaining the integration between GCP and other identity providers (Federated identity)

- development of shell scripts to automate routine tasks

 - we have also islands of Azure infrastructure so security of its services will be under your control as well

We expect from you:

* motivation to study security specifications, standards and open source code

* strong team player

* ability to take ownership of features you ship

* interest in the feature/product vision

* being self-learner, strong can-do attitude and great interpersonal skills.

* being comfortable with writing documentation (a lot of documentation)

A big plus is:

- Google Cloud certification

- Kubernetes certification

- Terraform certification

- BigQuery SQL perfect knowledge

- SSO, Oauth2, OIDC, SAML experience

Our client is the leading TV streaming platform in the US. We are looking for a Senior Salesforce developer to join the team working on an industry-leading Digital Marketing Management platform used by advertisers to manage their online and campaigns across all media channels, device platforms, advertising exchange, manipulate data, and manage client's services to work on the strategic migration from Zendesk CRM to Salesforce.



Job Description

Highly skilled Senior Salesforce Developer to play a key role in the strategic migration from Zendesk CRM to Salesforce. The ideal candidate has at least 5+ years of hands-on Salesforce development experience, excels as an independent contributor, and can work with minimal supervision while owning complex technical deliverables related to data migration, system redesign, and integration.

Required Skills & Experience

- 5+ years of overall Salesforce development experience, preferably in enterprise environments.

- Experience with Salesforce Service Cloud - must have

- Experience with Salesforce Contact Center - must have

- Integration with external applications (ie: custom apps, 3p tools, etc) - must have

- Omni-channel experience (call routing, queue based routing, etc) - would like to have

- Integration with CCaaS (Contact Center as a Service) vendors (i.e., Amazon Connect, Zendesk, NICE, etc) - would like to have

- Apex Classes, Triggers, Batch Apex, Schedulable Apex

- Lightning Web Components (LWC) & Aura Components

- Visualforce pages

- SOQL, SOSL, Salesforce data model

- Salesforce APIs and integration patterns (REST/SOAP APIs, Platform Events, Middleware is a plus)

- Practical experience with data migration, data modeling, ETL processes, or CRM platform transitions

- Experience working with version control (Git), CI/CD pipelines, and DevOps practices.

- Strong understanding of the Salesforce security model, sharing rules, and data model design.

- Experience working in Agile development environments

- Relevant Salesforce certifications (Platform Developer I/II) highly preferred.

- Strong analytical and problem-solving skills, especially around complex data structures.

- Excellent communication and documentation skills.

Job Responsibilities

- Own Salesforce Service Cloud development for customer support platforms including case management, workflows, automations, and service analytics.

- Design and implement scalable, production-grade Salesforce solutions using Apex, LWC, triggers, async processing, and APIs.

- Translate ambiguous business problems into clear technical designs and durable implementations without supervision.

- Build and manage complex data models, data migrations, and large-scale data operations with accuracy and performance in mind.

- Design and implement bi-directional integrations between Salesforce and external systems (REST/SOAP, event-based, batch, or middleware-driven).

- Drive system behavior around SLAs, entitlements, routing, escalation, automation, and service intelligence.

- Identify platform limitations early and engineer around them instead of escalating excuses.

- Debug and resolve high-impact production issues across data, integrations, automation, and security models.

- Contribute to platform governance, performance optimization, and long-term maintainability.

- Collaborate with Product, Support Ops, and Engineering peers