Jobs at Djinni

We are looking for an experienced FullStack Developer who can handle both backend and frontend development for a complex web product. The role involves designing architecture, building microservices, developing frontend interfaces, integrating with LLMs like ChatGPT, and working on prompt engineering.

Responsibilities:

Frontend:

• Develop user interfaces using React (React Native is a plus)
• Create and optimize prompts for LLMs (e.g. ChatGPT)
• Design dataflow architecture for interactions with neural networks
• Debug and adapt existing prompts for better performance
• Integrate with REST APIs and Websockets

Backend:

• Design and implement microservice architecture using PHP Laravel
• Develop and optimize complex business logic
• Integrate external services and databases (SQL and NoSQL)
• Set up caching and queues (Redis, Laravel Queues, RabbitMQ)
• Optimize architecture and code performance
• Work with AWS services including AWS Lambda

Requirements:

• 5+ years of experience with PHP
• 3+ years of experience with Laravel at an architectural level
• 3+ years of experience with TypeScript and React
• Experience designing microservice architecture
• Solid understanding of OOP, MVC, SOLID principles, clean code, and design patterns
• Strong knowledge of HTML, CSS, and preprocessors (SASS/SCSS)
• Experience with REST APIs and Websockets
• Experience with Git
• SQL query optimization skills

Nice to have:

• Experience with Golang
• Experience working with high-load systems
• Experience “training” or working with LLMs
• Familiarity with AWS services

What we offer:

• Interesting and innovative AI project
• Work with cutting-edge technologies (LLM, NLP, AWS)
• Remote work with a European (Austrian) company
• Competitive salary
• Supportive and reasonable management
• Paid vacation up to 25 working days
• Paid sick leave

There is a short automated test before the interview.

VitaUp is a fast-growing international e-commerce brand in the premium dietary supplements space, successfully selling on Amazon across the US and EU markets. Our products compete with leading brands such as NOW Foods, Pure Encapsulations, and Nature Made.

We are looking for a detail-oriented Amazon Account Health Manager who will take ownership of Amazon compliance operations, account health monitoring, and communication with Amazon support teams.

This is an execution-focused role for someone who is organized, proactive, and confident in handling multiple cases at once. You will play a key role in protecting and growing our Amazon business.

Your Responsibilities

• Monitor Amazon Account Health dashboard, policy warnings, and compliance metrics on a daily basis
• Listing performance: SEO, pricing strategy, conversion optimization, review generation, creative direction.
• Respond quickly and professionally to Amazon performance notifications, listing suppressions, and policy alerts
• Submit and track required documentation:
  • COAs (Certificates of Analysis)
  • cGMP certificates
  • lab test results
  • invoices and supporting files
• Manage supplement-related compliance cases, including product claims, ingredient restrictions, and label requirements
• Communicate with Amazon Seller Support and internal teams to resolve issues efficiently
• Coordinate with product, logistics, and regulatory partners to gather documents before deadlines
• Proactively review listings and ASINs for potential compliance risks
• Maintain trackers for open cases, escalations, deadlines, and resolved issues
• Prepare regular reports on account health status and action plans

What You Bring

• 2+ years of Amazon Seller Central experience, preferably focused on Account Health or compliance operations
• Strong experience communicating with Amazon support through cases and escalations
• Proven ability to manage multiple open issues simultaneously
• Experience handling documentation requests and policy-related matters
• Excellent written English — clear, professional, and persuasive
• High attention to detail and structured working style
• Strong ownership mindset and ability to follow through until resolution
• Calm and solution-oriented approach under pressure

Nice to Have

• Experience with dietary supplements or regulated categories
• Understanding of U.S. Food and Drug Administration supplement regulations
• Experience with Amazon US marketplace
• Familiarity with flat files, listing reinstatements, and escalation workflows

What We Offer

• Competitive salary in USD based on your experience and expertise
• Paid vacation, public holidays, and personal days off
• Remote-first work format with a flexible schedule — we value results, not micromanagement
• Opportunity to work with products that rank among top sellers on Amazon US and EU markets
• Fast-growing international e-commerce company with real career growth opportunities
• A culture where initiative, ownership, and your ideas are always welcome
• High-trust environment with no unnecessary bureaucracy or micromanagement
• Direct impact on the growth of a premium brand competing with market leaders

We are looking for a .NET Developer to join a SaaS platform focused on e-commerce analytics and product research for marketplace sellers.

The product helps users discover profitable products, analyze competition, estimate market demand, and make data-driven decisions using large-scale marketplace and sales analytics. The platform includes data aggregation, reporting, automation, and third-party integrations.

Project domain: e-commerce analytics / marketplace intelligence
Industry: SaaS, e-commerce, data analytics

Requirements:

• .NET / C# 2+ years
• ASP.NET Web API
• SQL
• Experience with Azure or AWS
• Experience with 3rd party integrations
• CI/CD (GitHub Actions, Azure DevOps, etc.)
• Git
• Docker

Nice to have:

• NoSQL
• CQRS

We are looking for a Talent Sourcer to join our growing team.

Our ideal candidate should be ready to learn and be able to solve emerging problems and reasonably estimate tasks, deadlines and risks.

You are able to, and enjoy, working with people, have good communication and interpersonal skills. Also, we are ready to support your growth in recruiting.

Hiring process: Intro call with a Recruiter — Test Task — Technical interview — Offer.
 

Your skills & qualifications:

• Basic knowledge of candidate sourcing tools (such as LinkedIn, GitHub, Djinni, DOU, Telegram, etc.);
• English — Pre-Intermediate;
• Excellent communication skills;
• Ability to present a vacancy to candidates in the most efficient way to fill the job;
• Basic knowledge of the IT industry and technical terms;
• Willingness to enhance one’s abilities and pursue career growth;
• Drive for results and ability work in team;
• Curiosity and growth mindset.
   

Your key accountabilities and responsibilities will include:

• Work with Recruiters to define and clarify hiring needs — search, identify and attract the best talents for open and future vacancies;
• Independent search for candidates (in Linkedin, GitHub, DOU, Telegram, etc.);
• Identify new channels for finding the best candidates;
• Develop talent pool for future hiring needs;
• Create and maintain the pipeline of qualified candidates through continuous sourcing.

We offer: 

• Flexible work format - remote, 8-hour working day without time trackers;
• Competitive salary;
• TIght-knit and friendly team;
• Personalized career growth;
• Up to 50% coverage of the cost of professional courses;
• Vacation time, sick-leaves, national holidays ;
• Competitive bonuses for a personal recommendation of new employees;
• Professional development tools (mentorship program, tech talks and workshops);
• English classes with a teacher;
• Corporate events and team buildings.

If you have what we are looking for and would love to join our Darly team, we want to hear from you!

We are looking for a BizDev Manager to join our team.
Our ideal candidate has exceptional written communication skills and is able to learn fast.

Requirements

•1+ years of experience in Business Development, Partnerships, Finance, or a related role

•Upper-Intermediate or higher level of English

•Experience in Traditional Finance (TradFi) (e.g., banking, investment firms, consulting, fintech)

•Basic understanding of or strong interest in crypto/Web3 (professional experience is a plus, but not required)

•Solid understanding of financial markets and investment landscape

•Experience communicating with partners, investors, and stakeholders

•Strong research and analytical skills (market research, deal evaluation)

•Ability to learn quickly, adapt, and work in a fast-paced environment

•Strong communication and relationship-building skills

Responsibilities

•Build and maintain relationships with partners, investors, and key stakeholders

•Support investor onboarding and ongoing investor management

•Manage and maintain deal flow, including sourcing and evaluating opportunities

•Conduct market research across both crypto (Web3) and traditional finance markets

•Support business development initiatives, including partnerships and growth opportunities

•Coordinate and support participation in industry events and conferences

•Assist with event-related activities, including networking and follow-ups

•Represent the company externally when needed

•Be open to occasional travel for events and conferences

We’re Rentberry — the first fully digital rental platform operating in over 80 countries. Backed by top VCs, featured by Forbes and The Wall Street Journal, and trusted by more than 10,000 investors, we’re redefining how people rent and invest in real estate globally.

We’re seeking an AI Automation Engineer to build and scale automation systems for marketing, growth, content operations, and internal business processes. This role is ideal for someone passionate about the modern AI ecosystem, process automation, and turning AI tools into reliable business solutions.

Responsibilities

• Design, build, and maintain AI-powered automations using n8n
• Create workflow automations for marketing, growth, content, and internal operations
• Work with models such as Claude, GPT, Gemini, and other LLMs
• Integrate third-party services and tools via APIs
• Build and optimize AI-driven workflows and orchestration systems
• Analyze existing business processes and identify automation opportunities
• Research, test, and implement new AI tools into team workflows
• Improve workflow reliability, efficiency, and scalability

About You

• Experience working with n8n or similar automation platforms (e. g. Zapier, Make)
• Understanding of workflow automation and system integrations
• Basic understanding of APIs and web services
• Hands-on experience with modern AI tools and language models
• Strong systems thinking and problem-solving skills
• Ability to work independently and proactively
• Genuine interest in AI and continuous learning

As a plus

• Hands-on experience with AI agents or autonomous workflows
• Proven ability to build AI automation systems in production environments
• Familiarity with tools such as Claude, GPT, Gemini, ElevenLabs, n8n, or similar tools
• Knowledge of marketing automation or growth workflows
• Strong understanding of the modern AI ecosystem and emerging AI tooling

What We Offer

• Competitive salary based on your experience and results
• 15 paid vacation days + 10 sick leave days
• Flexible remote-first work environment — work from anywhere
• Opportunity to grow within a fast-scaling global company
• Supportive team culture, open communication, and regular off-site events

About Respona
 

Respona is a done-for-you service that helps brands increase their visibility in AI answers and improve their Google rankings by earning authoritative brand mentions and backlinks from top-tier publications. We sit at the intersection of two of the most important shifts in marketing right now: the rise of AI search and the enduring importance of authority in Google. We deliver results without our customers lifting a finger.
 

The Role
 

We're hiring a Senior WordPress Developer on a part-time, hourly basis to help us extend and maintain the custom WordPress stack that powers respona.com.
 

This is not a "fix my WordPress site" gig. Our site runs on a custom theme (Respona 2.0) and a custom OOP-based plugin (Respona Core) that we built ourselves. It's an organized, modern codebase with proper class architecture, custom post types, custom shortcodes, REST API endpoints, Webpack-based asset builds, and Cloudflare-aware caching. We want a senior developer who appreciates that and can work inside it like a craftsperson, not bolt on twelve plugins and call it a day.
 

We care a lot about code quality, performance, and long-term maintainability, so we're looking for a developer who shares that mindset and wants an ongoing engagement.
 

What You'll Own
 

Theme and plugin development

• Build new features inside the Respona Core plugin using the existing OOP architecture (Element, Hook, Shortcode, CPT, REST, and Ajax classes)
• Develop and maintain custom page templates in the Respona 2.0 theme (Homepage, Pricing, Tools, Integrations, Glossary, Use Case, and more)
• Build custom shortcodes, hooks, and elements following the existing modular structure under /shortcodes, /hooks, and /elements
   

Custom post types and content models

• Extend our custom post types (Elements, Templates, Integrations, Glossary) and their associated taxonomies as new content needs emerge
• Work closely with ACF Pro to give the team flexible, structured ways to manage page content
   

Performance and infrastructure

• Maintain and improve our Webpack-based asset pipeline (CSS/JS minification and bundling per page template)
• Keep caching layers healthy across LiteSpeed Cache, Cloudflare, and Cloudflare APO
• Optimize page load performance, Core Web Vitals, and rendering of our custom Bootstrap-based frontend
   

Modernization and code health

• Help us continue migrating legacy patterns from Respona 1.0 into the cleaner Respona 2.0 architecture
• Refactor older code where it makes sense (for example, modernizing AJAX endpoints into REST API routes for consistency)
• Keep dependencies, security, and best practices up to date
   

REST API and integrations

• Maintain and extend our custom REST endpoints under the respona/v1/ namespace (Turnstile validation, MailChimp subscription, lead submission, Backlink Checker, Email Verifier, Email Finder)
• Implement new endpoints with proper permission checks, parameter validation, and clean JSON responses
   

Who You Are
 

• Senior WordPress developer. You have 5+ years of professional WordPress development experience and you've built real custom themes and plugins, not just configured them
• Strong PHP and OOP fundamentals. You're comfortable working inside class-based architectures, you understand abstraction, and you write code that other developers can read and extend
• Deep WordPress internals knowledge. Hooks, filters, custom post types, taxonomies, REST API, transients, the template hierarchy, and Gutenberg are second nature to you
• Modern frontend tooling. You're comfortable with Webpack-based asset pipelines, Bootstrap, and writing maintainable CSS and JS
• Performance-minded. You think in terms of Core Web Vitals, caching strategy, asset loading, and render performance, and you've shipped sites that score well in production
• Quality-obsessed. You sweat the details, you write clean code, and you'd rather slow down to do it right than ship something fragile
• Comfortable working independently. You're hourly and part-time, which means you can scope your own work, manage your time, and ship without needing to be managed
   

Bonus Points

• Experience with ACF Pro, Yoast SEO Premium, LiteSpeed Cache, Cloudflare APO, and Smush Pro
• Custom Gutenberg block development
• Experience migrating legacy WordPress codebases into cleaner modern architectures
• Familiarity with custom Bootstrap builds and design system work
• Experience integrating WordPress with third-party APIs (MailChimp, Cloudflare Turnstile, custom services)
• Background working on high-traffic content sites where SEO and performance matter
   

Why Join Us

• Work on a real, well-organized codebase, not a wild plugin zoo
• Profitable, founder-led, and growing. No growth-at-all-costs theater
• Flexible hours, fully remote, and a long-term ongoing engagement (not a one-off project)
• Competitive hourly rate based on experience
• Direct collaboration with a small, sharp team that respects developer craft

We are looking for an experienced backend engineer to help River migrate our messaging integration from Unipile to direct Meta APIs.

The project involves integrating directly with Meta's messaging products, including Instagram Messaging, Facebook Messenger, and WhatsApp Cloud API. The goal is to support account connection, incoming message webhooks, outbound replies, message status updates, attachments/media, and reliable error handling.

You should have strong experience with:
- Meta Graph API
- Instagram Messaging API
- Facebook Messenger Platform
- WhatsApp Cloud API
- Webhooks and event processing
- OAuth and token management
- Python backend development
- Async APIs, Pydantic, and FastAPI-style services
- PostgreSQL or Supabase
- Google Cloud, Pub/Sub, Cloud Functions, or similar infrastructure
- Meta platform policies, app permissions, and webhook security

Responsibilities:
- Implement direct Meta account connection flows
- Receive and verify Meta webhooks
- Normalize incoming messages into our existing inbox system
- Send outbound messages through Meta APIs
- Support media and attachments
- Handle reconnects, token expiration, retries, rate limits, and provider errors
- Add tests and staging validation for the integration
- Help River safely migrate away from the current Unipile-based integration

Nice to have:
- Experience with Meta App Review
- Experience with WhatsApp message templates
- Experience migrating from a third-party messaging aggregator
- Experience working with CRM, inbox, or customer messaging products

Policy compliance:
- You understand Meta's usage policies around outreach, follow-ups, templates, consent, and other message types.

Please apply with examples of previous Meta, WhatsApp, Instagram, Messenger, or webhook-based integrations you have built.

We are looking for someone who can own the integration end-to-end, communicate clearly, and work carefully inside an existing production codebase.

🇺🇸 We’re looking for an Affiliate Manager to help scale a fast-growing US Sweepstakes product.
You’ll own partner relationships, traffic quality, and performance optimization while working in a fast-moving environment focused on growth, testing, and scaling what works.

💪 Key Responsibilities:

• Source, onboard, and manage affiliate partners for the US market
• Build long-term relationships with affiliates and continuously expand the partner network
• Monitor traffic quality, identify scaling opportunities, and detect/prevent fraud or low-quality traffic
• Analyze key performance metrics (ROI, EPC, CPA, LTV, retention) and provide actionable insights
• Optimize traffic flows, campaigns, and partner performance to maximize profitability
• Coordinate with Product, CRM, Design, and Analytics teams to improve affiliate performance
• Stay on top of market trends, competitor activity, and new acquisition opportunities

🔥 Skills & Competencies:

• 1.5+ years of experience in affiliate marketing within iGaming / Betting / Sweepstakes
• Strong understanding of traffic funnels, conversion flows, and affiliate economics
• Experience working with US-facing products or traffic sources
• Upper-Intermediate English or higher
• Strong analytical mindset and ability to work with performance metrics and large data sets
• Ability to prioritize, multitask, and operate effectively in a fast-moving environment
• Strong communication and negotiation skills

⭐ Nice to Have:

• Experience in fast-scaling startups
• Experience with Sweepstakes products and US acquisition channels
• Existing network of affiliate partners within iGaming

🎁 What We Offer:

• Full remote work
• Flexible working hours (start between 10:00 and 12:00 CET)
• 8-hour workday + break
• 28 calendar days of paid vacation (after probation)
• 4 personal days off
• 10 paid sick leave days
• Healthy boxes and corporate gifts (including birthday gifts)
• Work with experienced leaders from top-tier companies
• Company-provided equipment

If you see yourself in this role, let’s talk 💛

Required Skills

• BS/MS degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field, or currently enrolled as a student in the final years of the program.

• Embedded programming expertise with C/C++, experience developing on embedded MCU’s such as ARM cortex M series.

• Understanding of embedded wireless product design including software, firmware, and hardware drivers.

• Intermediate English level or higher (written / spoken).

As A Plus

• Experience of developing embedded applications / product software (SDK) for wireless communication standards.

• Experience with software test and continuous improvement.

• Understanding of low power wireless communication technology including protocols / stacks such as Bluetooth Classic, Bluetooth LE, Zigbee, Thread, or WiFi.

• Experience with GitLab.

• RISC-V experience.

• Experience with JIRA.

Responsibilities

• Implement software roadmaps (embedded applications and SDK) for our expanding range of low power wireless IoT SoCs, including Bluetooth, WiFi, HomeKit, Thread, and Connected-Home-over-IP.

• Enable selected RTOS and open source platforms on Telink’s RISC-V family of IC’s to cater for the needs for both vertical and long tail markets.

• Development of high-performance embedded software, continuous improvement and excellent software quality and performance across a wide range of wireless SoC hosts.

• Collaborate, discuss and develop new technologies and approaches with technology partners and customers.

We Offer

• Highly attractive monetary remuneration including bonuses.

• Medical insurance.

• Professional development opportunities / personal growth.

• Paid vacation (personal and public).

• Company social events.

Project Description

Telink Semiconductor is an acknowledged leader in silicon wireless technology. You will be a critical part of a global team with proven expertise in mixed signal silicon design and embedded software development. Together we will develop and deliver world class wireless solutions to empower select market segments; these include SmartHome, PC Accessories and Consumer Packaged Goods.

If you want to collaborate with us and have the skills and desire to drive an exciting future, please connect with us.

About AGOL Worldwide

AGOL Worldwide is a US-based specialized freight forwarder focused on premium, time-critical logistics. We move shipments where minutes matter and execution has to be flawless. Our world includes air cargo, automotive, IT hardware, aviation and AOG, importer of record, exporter of record, and high-stakes international operations across the Americas, Europe, and Asia.

Our tagline says it best. On time because we care.

We are growing our global operations team and looking for a sharp, organized professional who can keep complex international shipments moving and clients fully supported.

About the Role

You will be the operational engine behind our account managers and clients. This is not a passive coordinator role. You will own quoting, follow-ups, partner coordination, and the daily back-and-forth that keeps international shipments on track and clients informed.

You will work directly with our US team, our international agents, and our clients across multiple time zones. The role demands accuracy, speed, and clean written English.

What You Will Do

Build and send international freight quotes for IOR, EOR, and door-to-door services using our branded templates and pricing logic.

Coordinate with origin and destination agents to confirm rates, capacity, and timing.

Manage active shipments through milestones, exception handling, and proactive client updates.

Follow up on open quotes, pending approvals, and partner responses without dropping the ball.

Maintain organized records of quotes, shipments, and partner communications in our systems (Linbis, Front, SharePoint, and others).

Support account managers with client-facing communications, status updates, and documentation.

Help identify operational gaps and suggest improvements.

What We Are Looking For

Strong written and spoken English. This role lives in email and client communication.

2 plus years of experience in freight forwarding, international logistics, supply chain operations, or a related field.

Solid understanding of air cargo, customs basics, and international shipping documentation.

Sharp attention to detail. We handle shipments where small mistakes cost real money.

Ability to manage multiple shipments and quotes in parallel without losing track.

Comfort working with tools like Outlook, SharePoint, shared inboxes, and TMS or forwarding systems.

A proactive operator mindset. You follow up, you close loops, you take ownership.

Available to work hours that overlap with US Eastern Time.

Nice to Have

Experience with IOR and EOR services or global trade compliance.

Spanish or Portuguese in addition to English.

Familiarity with Linbis, CargoWise, or similar forwarding platforms.

Experience supporting Fortune 500 or enterprise accounts.

What We Offer

Monthly salary in USD, paid reliably and on time.

Fully remote work with a serious, professional international team.

A fast-moving environment where your work has real impact on real shipments.

Direct exposure to premium clients across automotive, IT, aviation, and global trade.

Long-term growth potential as AGOL continues expanding internationally.

How to Apply

Send your CV in English along with a short note explaining your relevant logistics experience and why this role fits you. Applications without a brief intro will not be reviewed.

Summary

High-Ticket Sales Closer - Luxury Travel / Yachts / Villas

Well qualified inbound leads provided / High intent — Base + commission or commission-only

We are hiring freelance sales closers to handle qualified inbound leads for a luxury travel and premium experiences company.

We operate across Europe’s most exclusive destinations, primarily catering to an American clientele seeking high-end and premium experiences.

Our leads are highly qualified and high-intent. Most clients are English-speaking, often US-based, and actively looking for premium experiences. Each lead is pre-screened by a human team member, with key details collected before being assigned to a closer, whose main objective is to secure the deposit.

This is not cold calling.
This is not appointment setting.
This is a pure closing role.

Compensation options

Commission starts from 2% on collected revenue, with average deal sizes typically ranging between $20,000 USD and $500,000 USD.

Leads assigned based on availability, speed, close rate and CRM discipline
Strong performers can be promoted quickly.

Your role:

You will receive qualified inbound leads and your job will be to close them.

Responsibilities include:

Contacting assigned leads very quickly.
Speaking with clients by phone, WhatsApp, video calls, or approved calling tools.
Understanding the client’s needs, budget, group, destination and urgency.
Building trust with very high-end clients.
Handling objections professionally.
Following up until the deal is closed or clearly lost.
Pushing for deposit/payment without sounding aggressive.
Keeping CRM notes clean and updated.
Working closely with our Sales Lead.
Following our sales process.

When a hot lead is assigned, you must be able to respond quickly.

What you will NOT do

You will not be responsible for:

Finding leads.
Cold calling.
Supplier negotiations.
Operations.
Designing proposals.

Your role is sales closing only.

Requirements:

We are looking for someone who is:

Excellent in spoken English.
Confident and natural on phone calls and video calls.
Comfortable speaking with American and international clients.
Experienced in high-ticket sales, luxury sales, travel, hospitality, real estate, events, villas, concierge, or premium services.
Very fast with follow-ups.
Organized with CRM notes.
Able to create urgency without being pushy.
Able to sell premium services without sounding desperate or aggressive.
Coachable and process-driven.
Comfortable working as a freelance contractor.

Lead allocation depends on performance, response speed, CRM discipline, close rate and respect of process.

Ideal background:

You may be a good fit if you have experience as a:

High-ticket closer.
Luxury travel consultant.
Villa rental sales agent.
Real estate sales agent.
Hospitality sales manager.
Concierge sales specialist.
Premium events sales rep.
Inbound sales closer.
Remote sales consultant.

We care more about your ability to close premium clients than your title.

To apply:

Please send:

Your experience as a closer.
The biggest deal you personally closed.
Your country/time zone.
A 90-second voice note introducing yourself and answering this objection:
“I like the offer, but I need to think about it.”

Please do not apply without the voice note.

As an AI Engineer, you will be at the forefront of our innovation engine, architecting the next generation of intelligent agentic systems. This isn't just about prompt engineering; it's about building scalable, production-ready Generative AI ecosystems that solve high-stakes business challenges.

Key Responsibilities

• Architect & Deploy: Design end-to-end GenAI solutions, specialized AI agents, and high-performance RAG pipelines.

• Lead Innovation: Rapidly build and validate Proof of Concepts (PoCs) to showcase the "art of the possible" to stakeholders.

• Consult & Collaborate: Partner with cross-functional teams and interface directly with clients to translate complex needs into tailored AI strategies.

• Research & Evaluate: Stay ahead of the curve by benchmarking emerging models, agentic frameworks, and dev kits.

The Profile

• The Experience: 3+ years of industry-hardened experience in Applied AI or Machine Learning.

• The Tech Stack: Expert-level command of agentic frameworks (LangGraph, Agno, Google ADK) and Vector Databases.

• Cloud Fluency: Deep familiarity with at least one major Hyperscaler (GCP, AWS, or Azure).

• Bonus Points: Proficiency with the Google Cloud AI stack (Vertex AI, Gemini), MLOps (Docker/K8s), and rigorous evaluation frameworks like RAGAs or LangSmith.

• AI agent building: know-how.

Compensation: USD 2,000–3,500/mo depending on seniority and specific stack match. Remote, full-time. English B2 or higher is required for client-facing work.

We’re looking for Technical Support Agents to join our support team in Kyiv. You’ll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energized by the fast-paced nature of live events. You’ll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Shift Schedule
This role operates on day and evening shifts as part of a shift-based support structure (no night shifts).

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.