Jobs Customer/Technical Support

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Looking for a remote role in an international project where you'll use English every day (and Spanish, if you have it) in live conversations with people across the US? Join Trucker Guide - we help American truck drivers on the road, from navigation and hotels to urgent roadside help.
 

Format: fully remote · Schedule: 12-hour shifts, day or night · Workload: no more than 42 hours per week.

About the company https://truckerguideapp.com/

Trucker Guide is an innovative product IT company building an advanced navigation and information platform for the trucking industry in the North American market (US and Canada).

• Milestones: since its active launch in late 2022, the app has grown rapidly - over 750,000 downloads and strong ratings (4.7/5) on the App Store and Google Play.
• Product: a full ecosystem (mobile & web) that brings together more than 450,000 points of interest (POIs) and helps thousands of drivers and dispatchers optimize complex routes every day - purpose-built truck navigation (accounting for vehicle dimensions), infrastructure search (truck stops, repair shops, fuel stations), live traffic-camera monitoring, and B2B route-planning tools.
  
   

Open position: Partner support specialist

We're launching a new product on our platform - Roadside Assist https://roadservice.truckerguide.app/. It works on a model similar to Uber/Bolt, but for trucking: a driver submits a request about a breakdown on the road, and a partner (tire shop, towing company, repair shop) accepts and fulfills it.

What you'll do (phone-based work only)

• Supporting existing requests: a driver has submitted a request, it's reached the partner, but they haven't responded - you call the partner and ask them to respond promptly.
• Resolving issues: you help sort out the situation if a driver runs into a problem with a partner during booking or while the service is being carried out.
• Recruiting new partners: if there are no partners yet in a driver's location, you get an automatic list of local shops, call them with a partnership offer, send them the signup link, and onboard the new partner onto the platform.
• You log the status of every case in the CRM.
  
   

What you'll get

• Daily live practice of your English (and Spanish, if you have it) - with real people in the US, not from a textbook.
• Your first professional experience on an international project - a strong line on your resume.
• Training before you start and team support from your very first shifts.
• Career growth: you're joining while the department is still being built, which opens up fast-track opportunities to grow into a Team Lead/Head role or move into adjacent departments (marketing, sales, finance, support).

What matters to us

• Confident English at a C1 level (spoken and written) - or English C1 + Spanish C1.
• Calm and polite even in stressful situations.
• Willingness to work shifts, including nights.

Nice to have: experience in customer support or a call center.

Conditions

• Format: fully remote.
• Schedule: 12-hour shifts (day/night), no more than 42 hours per week.
• Pay: $700-1000 (starting).