Jobs Customer/Technical Support

Your future responsibilities:

• Level 2 (L2 / Tier 2) application support
• Managing the knowledge base and maintaining technical support documentation
• Collaborating with cross-functional product teams (analysts, architects, software engineers, QA/testers, etc.)
• Software application support and maintenance
• Managing changes, system alerts, incident lifecycle, and troubleshooting
• Participating in on-call rotation for critical incident resolution

Your skills and experience:

• 2+ years of experience in Level 2 (L2 / Tier 2) Support
• Software application support
• Basic knowledge of SQL
• Hands-on experience with Git (GitHub), Grafana, Prometheus, and the ELK stack
• Strong analytical skills
• Experience working with Jira and Confluence
• Experience with financial and banking systems, workflows, and processes
• Strong investigation and troubleshooting skills, including log analysis and proactive issue prevention (identifying potential problems before they occur)
• High attention to detail and a results-oriented mindset; critical thinking and a structured, methodical approach to problem-solving

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

______________________________________________________________________

Твої майбутні обов’язки: 

• Підтримка додатків другого рівня
• Управління базою знань / документацією підтримки
• Співпраця з продуктовими командами ( аналітики, архітектори, розробники, тестувальники тощо)
• Підтримка програмного забезпечення
• Управління змінами, підтримкою, алертами, інцидентами та усуненням несправностей
• On Call по інцидентам

Твій досвід та навички:

• Досвід підтримки рівня 2 (понад 2 роки)
• Підтримка програмного забезпечення
• Базові знання SQL
• Досвід роботи з Git (GitHub), Grafana, Prometheus, ELK
• Аналітичні навички
• Досвід роботи з Jira та Confluence
• Досвід роботи в системі та процесах фінансової/банківської галузі
• Навички дослідження та вирішення проблем, аналіз журналів і передбачення проблем до їх виникнення.
• Увага до деталей і націленість на результат. Критичний настрій і конкретний процес вирішення проблем

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

Professional skills:

• Experience in advanced Linux/Unix command line interface and utilities (CentOS, Debian, Ubuntu). Will be a plus to have knowledge in FreeBSD, pfsense, Mikrotik CHR
• Experience as advanced user in Windows 2012, Windows 2016, Windows 2019, Windows 10
• Good knowledge of Apache, PHP-FPM, Nginx, MySQL, Named/Bind, KVM (QEMU), OpenVPN. Will be a plus to have knowledge of Exim, Dovecot, DHCPD, PPTD, PostgreSQL, Zabbix, Nagios, Pure-ftpd,
• Good knowledge of HW RAID (MegaRAID, 3ware), SW RAID (mdraid), ssh, ping, iptables, mtr, tcpdump, telnet, rsync, curl/wget, dig, scp, cron, nslookup, whois, smartctl, git. Will be a plus to have knowledge of ansible, ebtables, Network equipment (Juniper EX4200)
• Will be a plus of knowledge Virtualization system SolusVM, Docker, ESXi, Proxmox
• Knowledge of bash scripting. Will be a plus to have knowledge of PHP (understanding code, simple scripting)
• Knowledge of IPMI/iDRAC/iLO.
• Will be a plus to knowledge of HestiaCP, VestaCP, ISPmanager, CloudFlare, GitLab, cPanel, Virtualmin, DCImanager, DirectAdmin
• Manage and monitor systems, troubleshooting
• Understanding of TCP/IP network stack
• Be able to work in shifts

General skills:

• Pre-Intermediate English (reading/writing), Ukrainian (reading/writing), Russian (reading/writing)
• Experience in support
• Experience in administrating (troubleshooting, logs parsing, scripting etc)
• Quick understanding and learning abilities
• Ability to work on several tasks in parallel

We offer:

• Work in a friendly team;
• Free English language training;
• Competitive salary level.

About project:

BlueVPS is a young Team of enthusiasts (7 years on the market) looking for purposeful employees in different areas

Title: Service Management Analyst
Reports to: Manager, Service Management
Department: Service Management
Location: Ukraine – Remote
Schedule: 9:00 AM – 6:00 PM Eastern Time
Term: International Contractor

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments.

The Service Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support Major Incident Management events, monitor client service health, and partner across Service teams to ensure issues are resolved thoroughly and recurring problems are addressed at their source.

The successful candidate will combine strong operational judgment, analytical thinking, client communication, and follow-through with the ability to influence technical and non-technical teams without direct authority. Success in this role will be reflected through improved SLA performance, reduced recurring incidents and backlog, stronger client satisfaction, high-quality incident and RCA documentation, timely reporting, effective compliance follow-through, and proactive identification of service risks before they become client-impacting issues.

Position Responsibilities:

• Drive incident follow-up and accountability for assigned clients, including escalations, aging tickets, SLA risks, outstanding actions, and backlog-reduction initiatives
• Identify recurring incidents, trends, and systemic issues that require Problem Management and coordinate the appropriate follow-through
• Facilitate Root Cause Analyses, ensuring technical contributors provide complete findings and documentation meets internal and client-ready quality standards
• Support Major Incident Management activities in partnership with the Incident Response Manager, including coordinating resources, opening incident bridges, maintaining timelines, tracking actions, managing updates, and escalating communication risks
• Monitor client service health, SLAs, KPIs, CSAT, backlog trends, incidents, problems, and other operational indicators to identify emerging risks and improvement opportunities
• Prepare and lead client Quarterly Business Reviews, presenting service performance, trends, risks, incidents, problems, and improvement initiatives to internal and external stakeholders
• Own and drive Service Improvement Plans and other corrective-action initiatives designed to improve service quality, reduce recurring issues, and strengthen client satisfaction
• Deliver accurate, timely service reporting and dashboards while translating performance data into actionable insights for leadership and service teams
• Support policy-compliance reviews, audit preparation, process-adherence checks, evidence requests, and corrective actions across Service functions
• Track adherence to ITIL-aligned processes and document gaps, exceptions, risks, and recommended improvements
• Partner with Service teams to create and improve playbooks, Standard Operating Procedures, knowledge-base content, training materials, and operational best practices
• Coordinate across NOC, Resource Coordination, Support, Onboarding, Service Operations, Talent Development, and other teams to improve handoffs, reduce process friction, and strengthen accountability

• Communicate service status, risks, dependencies, actions, and recommendations clearly and professionally to technical teams, business stakeholders, leadership, and clients

   

Requirements:

• 2–5 years of experience in service delivery, IT operations, service management, or a related operational role; equivalent demonstrated experience may be considered
• Working knowledge of ITIL practices, including Incident Management, Problem Management, Change Management, and continual service improvement
• Experience supporting Major Incident Management workflows and Root Cause Analysis documentation
• Strong analytical and reporting skills with the ability to interpret service metrics, SLAs, KPIs, trends, and performance data
• Ability to influence technical teams, drive accountability, and achieve outcomes without direct reporting authority
• Ability to communicate technical issues, service risks, and recommendations clearly to technical and non-technical stakeholders
• Strong organizational skills with the ability to manage multiple priorities, deadlines, follow-up activities, and cross-functional dependencies
• Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials
• Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms
• Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service documentation
• Bachelor’s degree or equivalent relevant professional experience

• Ability to work remotely from Ukraine while maintaining consistent availability during the required 9:00 AM – 6:00 PM Eastern Time schedule

   

Desirable Qualities:

• Experience working within a Managed Service Provider, IT services, professional services, or multi-client technology environment
• Familiarity with ConnectWise Manage or a similar IT service-management platform
• Experience supporting audit tracking, policy compliance, process governance, or control-monitoring activities
• Experience preparing or presenting Quarterly Business Reviews, client health reporting, or service-performance reviews
• Experience developing dashboards or reports using Power BI, Excel, or similar analytics tools
• Experience identifying recurring service issues and translating operational data into practical improvement initiatives
• Strong understanding of service-quality, customer-satisfaction, and continual-improvement principles
• Familiarity with working across globally distributed technical and operational teams

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are an online casino operating in Tier 1 and MENA regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.
Arabic and English is a must.


📝 Job Summary:

As an Outbound Sales Agent (Casino), you will be the voice of LuckyStart, making cold calls to new prospects to introduce our brand and convert them into registered, depositing players. You'll work through lead lists, generate interest, present our welcome offers, and guide prospects through registration and their first deposit. You'll also follow up with warm leads and build relationships that turn new players into loyal, long-term customers. Your goal is to hit acquisition and conversion targets while delivering a professional, personalized, and responsible experience.


🎯 Key Responsibilities:

• Make high-volume outbound cold calls to prospect lists to introduce LuckyStart and generate interest
• Convert prospects into registered players and first-time depositors
• Present welcome offers, bonuses, and promotions clearly and accurately, including bonus terms and wagering requirements
• Guide new players through registration and their first deposit
• Handle objections confidently and follow up with interested leads through calls, messangers and email
• Identify high-value prospects and hand them over to the VIP team
• Meet and exceed daily and monthly KPIs (calls, contact rate, registrations, FTDs, deposit value)
• Log all call outcomes, notes, and follow-ups accurately
• Provide feedback to management on lead quality and offer performance
• Ensure compliance with responsible gambling, anti-money laundering, and marketing consent regulations, and never contact self-excluded, opted-out, or underage individuals

🔍 Requirements:

• Arabic and English is a MUST.
• Previous experience in cold calling, outbound sales, or telesales, preferably in iGaming/forex
• Proven track record of hitting sales or conversion targets from cold leads
• Confident, persuasive phone manner with excellent communication skills in Arabic (additional languages a plus)
• Strong objection-handling and closing skills
• Resilient, self-motivated, and comfortable with high call volumes and rejection
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Bonus skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Multilingual is a plus however Arabic and English B2 / C1 and above is a must
• Hunter mentality, competitive, results-driven, with a passion for gaming

🎁 Benefits:

• Competitive base salary + uncapped commissions!!
• Opportunity to grow and build a team if results delivered
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment

About SKyPRO

SKyPRO has been delivering Identity & Access Management (IAM) solutions for more than 38 years. While we have extensive experience with OpenText Identity Manager, we are continuously expanding into new markets with our own products and modern identity solutions.

One of our flagship products is ACDI (Audit, Compliance & Data Intelligence), a powerful platform that helps organizations collect, analyze, and audit identity-related data across multiple systems.

We're looking for a technically minded person who enjoys working directly with customers, solving problems, and helping improve our product. This is an excellent opportunity for someone who likes combining technical work with customer interaction.

Your Mission

As a Technical Consultant for ACDI, you will support customers throughout the product lifecycle—from demonstrations and installations to troubleshooting and continuous improvements.

Your responsibilities will include:

• Delivering product demonstrations and technical presentations to customers and partners.
• Installing, configuring, and upgrading the ACDI solution in customer environments.
• Providing technical support and troubleshooting product issues.
• Investigating bugs and implementing small fixes or enhancements within the product.
• Assisting customers with integrating ACDI with various data sources, directories, and databases.
• Working closely with the development team to identify, reproduce, and resolve product issues.
• Creating and maintaining technical documentation when needed.
• Participating in customer projects and ensuring successful product deployments.
• Continuously learning new technologies and helping improve both the product and implementation processes.

What We're Looking For

Must have

• Spoken English at B1–B2 level or higher (you will work with international customers).
• 2+ years of experience in a technical IT role (technical support, implementation, consulting, systems engineering, software development, IAM, or similar).
• Experience working with databases, directories, APIs, or system integrations.
• Good troubleshooting and analytical skills.
• Basic to good programming or scripting experience (Java, JavaScript, PowerShell, Bash).
• Understanding of REST APIs, LDAP, SQL, or similar integration technologies.
• Good Linux knowledge.
• Strong communication skills and customer-oriented mindset.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new technologies and grow with the company.
   

Nice to have

• Experience with Identity & Access Management (IAM) solutions.
• Familiarity with OpenText Identity Manager / NetIQ IDM.
• Experience with eDirectory/Active Directory or LDAP directories.
• Linux administration skills.
• Knowledge of Java.
• Experience with Docker or cloud environments.
• German language skills (B1+) are a plus.

What We Offer

• Remote work with flexible working hours.
• Competitive salary based on your experience.
• Personal development through expert coaching and technical training.
• Opportunity to work with innovative IAM technologies.
• An international, open-minded team working with customers worldwide.
• Immediate start.
• 24 calendar days of paid vacation plus paid sick leave.
• Long-term career growth in a company that values technical excellence and innovation.

Chern & Co Ltd, is a growing European corporate services company with approximately nine years of experience. The company specialises in company formation, accounting, tax registration, and corporate compliance services in Ireland, with plans to expand into the UK.

Chern & Co supports international entrepreneurs, startups, SMEs, and e-commerce businesses in establishing and managing companies across Europe.

🔥 About the Role

We are looking for an organized and detail-oriented Documentation & Client Case Specialist to manage client documentation and support cases from the initial request through completion.

This is primarily a documentation and case-processing position, rather than a traditional customer support or sales role.

Your daily work will include collecting and checking client information, completing forms, requesting missing documents, updating case records, monitoring deadlines, and coordinating with internal teams and external service providers.

You will also keep clients informed throughout the process and recommend additional services when they are relevant to the client’s needs.

Full onboarding and training in Irish company formation, accounting, tax, and compliance procedures will be provided.

💫 Key Responsibilities

• Manage multiple client cases from onboarding through completion.
• Collect, prepare, review, and organize client documentation.
• Check personal, identification, financial, and company information for completeness and accuracy.
• Complete forms and ensure that all required information is submitted correctly.
• Identify missing or incorrect information and follow up with clients.
• Track case statuses, deadlines, outstanding documents, and next actions.
• Maintain accurate client records, notes, and communication history in CRM.
• Coordinate company formation, accounting, tax registration, and compliance requests.
• Communicate with internal departments, external partners, and relevant service providers.
• Keep clients informed about progress, requirements, and deadlines.
• Prepare quotations, proposals, and other client documents.
• Identify appropriate cross-selling and upselling opportunities.
• Resolve client issues while following established procedures.

💥 Requirements

• At least two years of experience in document-based case management, client onboarding, administration, compliance support, legal support, accounting support, banking operations, insurance, immigration, property transactions, or a similar field.
• Hands-on experience preparing, completing, collecting, reviewing, or verifying client documents.
• Experience working with personal, identification, financial, or confidential information.
• Experience managing several cases simultaneously and tracking each case until completion.
• Strong written and spoken English at C1 level.
• Experience using CRM or case-management systems such as HubSpot, Zoho, Bitrix24, Salesforce, or similar.
• Strong attention to detail and the ability to identify missing or incorrect information.
• Excellent organization, follow-up, and deadline-management skills.
• Comfortable performing repetitive, process-based administrative work.
• Ability to follow established procedures accurately and consistently.
• Strong client communication skills and a professional approach.
• Comfortable working in a KPI-driven environment.
• Reliable employment history and interest in a stable, long-term role.

💡 Highly Relevant Experience

Experience in one or more of the following areas will be a strong advantage:

• Corporate services or company formation;
• KYC/KYB, AML, or client onboarding;
• Legal, accounting, tax, or compliance administration;
• Government forms, official portals, or company registries;
• Banking, mortgage, insurance, or financial-services operations;
• Immigration or visa case management;
• Conveyancing or property transaction coordination;
• International B2B client services;
• Cross-selling or recommending additional professional services;
• Additional languages such as German, Spanish, Chinese, French, or Italian.

💼 What We Offer

• Gross monthly salary of €1,100–€1,300.
• Higher compensation may be considered for candidates with directly relevant corporate services or compliance experience.
• Quarterly performance bonus based on cross-selling and upselling results.
• Full-time, permanent remote position.
• Independent contractor agreement.
• 20 paid vacation days, increasing to 30 days after one year.
• Professional development budget of up to €500 per year after six months.
• Full onboarding and professional training.
• Mentorship from experienced specialists.
• Career development within a growing international company.
• International remote team and long-term employment opportunity.

📌 Important

This position is best suited to someone who enjoys structured, detail-oriented work and is comfortable spending a significant part of the day completing forms, reviewing documentation, requesting missing information, updating systems, and following cases through to completion.
 

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

Join our Fraud & Risk Operations team! Open only to Ukrainian citizens permanently residing in Ukraine.

Our employees provide customer support exclusively in writing via the system (no phone calls).

We’ve been working with a German client for about two years - it’s a major German e-commerce site with a wide range of products (clothing, jewelry, shoes, home goods).

We’re currently looking for specialists with strong concentration, systematic thinking, and the ability to quickly analyze data to work in the Fraud & Risk Operations Department.

This is a Full-time position (8-hour workday) in the Anti-Fraud / Risk Operations department to support Western / European projects.

Skills that are ideal for this role:

• High speed of work and decision-making
• Focus and attention to detail
• Pattern recognition and the ability to identify anomalies
• Consistency and discipline

What you’ll be doing - Fraud Operations & Risk Review

• Investigate Fraud & Policy Abuse: Analyze accounts, transactions, behavior patterns, and customer claims (unauthorized access, fake profiles, identity theft) to identify fraud, abuse, and policy violations.
• Resolve Complex Risk Cases: Handle end-to-end investigations across diverse case types, including account takeovers, payment/refund issues, missing deliveries, and process exploitation.
• Conduct Checks & Verification: Assess evidence, run necessary checks (including payment system verification), and request additional data to reach well-reasoned decisions.
• Detect Patterns & Anomalies: Identify recurring schemes, behavioral anomalies, and links between cases that signal new or coordinated fraudulent activity.
• Make Decisions & Take Action: Apply consistent outcomes (account blocks, additional verification, claim approvals/refusals) in strict accordance with company policies and security standards.
• Document Findings: Maintain clear and concise records of evidence, checks performed, decision rationales, and case outcomes in internal systems.

We’re looking for people who:

• ⚡ Quickly get the hang of interfaces and work on a computer
• 🧠 Pay close attention to small details and anomalies
• 🏆 Love analytics, organization, and results-oriented work
• 🔁 Are not afraid of monotonous or repetitive analytical work—they know how to identify patterns
• ✍️ Have a command of English at the Upper-Intermediate (B2) level or higher
• ⏱️ Are ready for a full 8-hour workday (40 hours per week)

Training and Support

During your first few weeks on the job, you’ll gradually ease into the workflow and master all the necessary tools:

• Support from the team lead: The Team Lead will hold regular meetings, answer questions, and help you analyze complex or unusual fraud cases.
• Openness to questions: Asking questions and seeking guidance during your first few weeks is a normal and encouraged part of the onboarding process.

What You’ll Get:

• 💰 Salary: 750 euros / month
• 🏠 Fully remote work
• ⏰ Schedule: 8-hour workday / 40 hours per week (Full-time)
• 🤝 Paid vacation and sick leave
• 🚫 No micromanagement - what matters is making sound decisions and taking a responsible approach to your work
• 🚀 Possibility of career and professional growth

• 🌍 Experience working with Western and European markets

   

Sound like you? Then apply now!

We're hiring an L2 Technical Support Engineer for a project supporting a video platform and ensuring reliable service, incident resolution, and system availability. 

Our customer is a technology provider developing software solutions for digital media and content-driven businesses. Its platform helps organizations manage complex digital workflows, improve service performance, and deliver reliable experiences across different environments and devices. 

The project is focused on providing managed L2 technical support for a video technology platform, ensuring continuous availability and reliable service for enterprise customers. It covers production incident diagnosis and mitigation across video encoding workflows, web player integrations, and REST APIs while supporting effective escalation to engineering teams. 
 

Responsibilities: 

• Providing L2 off-hours on-call technical support for enterprise video streaming and encoding workflows. 
• Owning end-to-end incident lifecycle: triage, ticket logging, deep-dive root cause analysis (RCA), workaround implementation, and resolution within strict SLA targets. 
• Troubleshooting REST API integrations: inspecting endpoints, authentication/tokens, headers, CORS preflights, and payload errors; reproducing reproducible calls via Postman/curl. 
• Diagnosing web player issues (JS/TS) using Chrome DevTools: inspecting Console and Network tabs, analyzing buffering, verifying manifest and segment availability (HLS, DASH). 
• Validating live streaming and encoding pipelines: verifying RTMP ingest status, encoder health, transcoding pipelines, and adaptive bitrate delivery. 
• Reading and analyzing container and service logs via Docker and Kubernetes (kubectl logs, pod/service statuses, events) across multi-cloud environments (mainly GCP). 
• Investigating basic network, proxy, and gateway issues (TLS certificates, HTTP/HTTPS, Nginx/HAProxy configurations). 
• Documenting incident progress and client communication in Zendesk/Jira, providing clear updates. 
• Escalating complex issues to L3 engineering with well-structured context: logs, reproduction steps, working hypotheses, and collected artifacts in object storage (S3/GCS). 
• Maintaining ticket hygiene and following handover procedures between on-call shifts. 

Requirements: 

• Hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments for 2+ years. 
• Proven hands-on experience in the video streaming / OTT / media domain: troubleshooting live streaming (RTMP ingest), file-based encoding/transcoding, and delivery workflows. 
• Practical understanding of video streaming protocols (HLS, DASH), adaptive bitrate (ABR) streaming, codecs, containers, and common playback error patterns. 
• Hands-on browser diagnostics using Chrome DevTools: inspecting Console, Network traces, CORS headers, HAR capture, and analyzing video segments/manifests and buffering issues. 
• Deep understanding of REST API concepts, HTTP methods/headers/status codes, and hands-on API debugging (Postman, curl). 
• Strong Linux command-line skills. 
• Practical experience analyzing service logs and checking pod/service health in Docker and Kubernetes (kubectl). 
• Availability and readiness for off-hours on-call coverage (Mon–Fri 00:00–05:30 CET, Sat–Sun 24/7). 
• Level of English – from Upper-Intermediate and above. 

Nice-to-haves: 

• Hands-on exposure to live video streaming workflows, RTMP ingest, HLS/DASH delivery, and common player/streaming error patterns. 
• Experience working with cloud platforms: GCP (primary platform), AWS, or Azure (reading instance logs, cloud metrics, and storage buckets). 
• Prior on-call / night-shift support experience and incident management discipline under strict SLAs. 

We are looking for an experienced Integrations Team Lead. This role combines people management with ownership of the entire integration lifecycle — from onboarding and technical implementation to post-launch support and continuous optimization.

Ideal for someone who enjoys building high-performing teams, delivering seamless integrations, and continuously improving technical processes.

What you’ll do:
• Lead and develop a team of Integration Managers and Technical Support Specialists;
• Manage team performance, workload planning, mentoring, and career development;
• Own API checks of integrations and ensure timely delivery of these API checks;
• Coordinate cross-functional initiatives involving Product, Engineering, Compliance/Legal, Operations, and external partners;
• Identify and mitigate risks, dependencies, and blockers;
• Drive continuous improvements in integration processes and documentation;
• Ensure high-quality technical guidance during API integration and production launch;
• Manage post-go-live technical support, troubleshoot integration issues, and coordinate resolution with internal engineering teams and external partners;
• Establish and improve Technical Support processes, including SLA management, incident handling, escalation procedures, and knowledge base maintenance.

Your expertise:
• 2+ years of experience managing teams, including hiring, mentoring, performance management, and employee development;
• 3+ years of experience working with third-party integrations;
• Hans-on experience working with REST APIs, webhooks, and technical integration documentation;
• Deep understanding of financial service workflows, third-party integrations, user journeys, and system interactions;
• Experience managing multiple integrations simultaneously;
• Experience supporting partners throughout the full integration lifecycle, from onboarding to post-production support;
• Strong stakeholder management and communication skills;
• Experience working with cross-functional engineering teams in Agile environments;
• Excellent organizational, leadership, and problem-solving skills;
• English (B2+ or higher).

Life at Emergine:

Stay Supported
• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders
• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion
• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact
• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

Hiring process:
HR Interview · Technical Interview · Final Interview · Reference check · Job Offer

Join Our Customer Operations Team! Only Ukrainian citizens currently residing in Ukraine!

We’re looking for people who are fast, focused, competitive, and disciplined.

We’re looking for people who are fast, focused, competitive, and disciplined.

Skills that are ideal for our work:

• speed
• focus
• pattern recognition
• consistency

• performance under pressure

   

This is a full-time, written Customer Operations role supporting Western / German companies, where your output is clearly measured and your results speak for themselves.

If you like measurable goals, improving your «stats,» and mastering systems - you’ll feel at home here.

What You’ll Do

1. Customer Operations (Written Support)

• Handle written customer support requests (questions about returns, shipping, refunds, and assistance with customer accounts)
• Work fast, accurately, and consistently
• Follow clear processes and instructions

• Resolve repetitive tasks efficiently - and get better at them over time

   

2. Performance & Focus

• Work in a results-driven environment with clear targets
• Stay focused for long periods without losing quality
• Treat your workday like a performance session - output matters

• Continuously optimize how you work to become faster and better

   

3. Quality & English Writing

• Write clear, professional responses in strong English
• Follow tone-of-voice and guidelines precisely

• Maintain quality even at high speed

   

We Want People Who

• ⚡ Are extremely fast on a computer
• 🏆 Enjoy competition and measurable goals
• 🧠 Can stay focused for long periods
• 🔁 Aren’t scared of repetitive tasks - you master them
• ✍️ Have very strong written English

• ⏱️ Are ready to work at least 40 hours per week

   

Your First Month (Onboarding Targets)

Transparency matters. These are your onboarding targets - designed to help you ramp up steadily:

• Week 1: ~50 closed tickets
• Week 2: ~100 closed tickets
• Week 3: ~150 closed tickets

• Week 4: ~188 closed tickets

   

The goal is progress, not perfection. Speed ​​and confidence will come as you learn the tools, workflows, and patterns.

You won’t be on your own:

• You’ll have daily support from a buddy (who's already hitting those targets)
• Your team lead will check in regularly and help remove blockers
• Questions are expected - especially in the first weeks

If you’re improving week over week, you’re on track!

What You Get

• 💰 Salary: €750 / month for the first month (with a performance-based review afterwards)
• 🏠 Fully remote work
• ⏳ Flexible working hours - plan your own schedule
• 🤝Fully paid vacation and sick leave
• 🤝 No micromanagement - results matter, not excuses
• 🚀 A real career in Customer Operations
• 📈 Fast growth for high performers

• 🌍 Experience working with Western / German companies

   

Sound like you? Then apply now!

General skills:

• Intermediate English or above level of English, Ukrainian (reading/writing), Russian (reading/writing)
• Experience in Hosting customer support position from 2 years
• Ability to work on several tasks in parallel (chats, tickets)
• Ability to listen, understand, and identify client needs

We offer:

• Work in a friendly team;
• Free English language training;
• Competitive salary level

About project:

BlueVPS is a young Team of enthusiasts (8 years on the market) looking for purposeful employees in different areas.

We are looking for an experienced Senior Customer Support Engineer to provide advanced customer support for a fast-growing B2C mobile entertainment platform focused on episodic series and digital content.

You will handle complex customer issues, investigate technical and account-related problems, work with subscriptions, In-App Purchases, payments, and content access, and collaborate closely with Product & R&D teams to resolve issues and improve the customer experience.

Key Responsibilities

• Handle complex and escalated customer inquiries related to accounts, subscriptions, In-App Purchases, payments, refunds, and content access.
• Provide customer support via Zendesk, App Store, and Google Play.
• Investigate and troubleshoot issues across iOS and Android mobile applications.
• Analyze customer reports and identify potential product, technical, payment, or subscription issues.
• Reproduce reported issues and collect the information required for technical investigation.
• Escalate complex technical issues to Product & R&D with clear documentation and relevant technical details.
• Work closely with Product and Engineering teams to track issues through resolution.
• Monitor recurring issues and identify opportunities to improve support processes and product experience.
• Use and improve macros, workflows, automation, and AI-powered support tools.
• Contribute to the development and maintenance of the Knowledge Base and Help Center.
• Analyze support data and customer feedback to identify recurring problems and trends.
• Handle App Store and Google Play reviews and customer feedback when required.

Requirements

• 4+ years of experience in Customer Support, Technical Support, Customer Success, or Support Operations.
• Strong experience supporting B2C mobile applications and high-volume customer environments.
• Hands-on experience with In-App Purchases, subscriptions, refunds, and Apple/Google payment flows.
• Strong troubleshooting and problem-solving skills.
• Experience with Zendesk, Intercom, or similar support platforms.
• Experience working with iOS and Android applications.
• Understanding of support KPIs, SLAs, QA, escalation processes, and support workflows.
• Experience working directly with Product and Engineering teams.
• Ability to investigate issues, reproduce bugs, and provide clear technical information to R&D.
• Experience with support automation, AI tools, macros, workflows, or AI agents.
• Strong analytical and organizational skills.
• English B2/C1.
• Ability to work independently and handle complex customer cases from investigation through resolution.

Nice to Have

• Experience in streaming, entertainment, gaming, SaaS, or digital media.
• Experience with subscription-based products.
• Experience with Braze, Mixpanel, Amplitude, or Firebase.
• Experience working with App Store / Google Play reviews and support at scale.
• Basic understanding of APIs, logs, network requests, or other technical troubleshooting tools.
• Experience working in a high-growth B2C product company.

What We Offer

• Remote work.
• High level of ownership and impact.
• Opportunity to work directly with Product & R&D teams and influence the customer experience.
• Work with a fast-growing B2C mobile entertainment product.
• Competitive compensation based on experience and proven track record.

Responsibilities

• Handle technical requests from clients, operators, and internal teams.
• Investigate, reproduce, and troubleshoot slot game issues.
• Analyze logs, game sessions, and technical identifiers.
• Verify game functionality on desktop and mobile.
• Create bug reports and verify fixes.
• Perform smoke/sanity testing after fixes and releases.
• Support production incident investigations and escalate critical issues.
• Track client-facing issues through resolution.
• Collaborate with QA, Development, DevOps, Account Managers, and other teams.

• Maintain troubleshooting documentation and identify recurring issues.

   

Requirements

• 2+ years of experience in QA, Technical Support, Application Support, or similar.
• Understanding of software testing and client-server architecture.
• Experience with defect investigation and bug reporting.
• Basic knowledge of HTTP/HTTPS and SQL.
• Experience with REST APIs and Postman.
• Experience with ClickUp or similar tools.
• Strong analytical and troubleshooting skills.
• Good technical communication skills.
• English sufficient for written communication.

Nice to Have

• Experience in iGaming, online casino, or slot provider products.
• Knowledge of casino/game provider or aggregator integrations.
• Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.
• Understanding of microservices and production incident investigation.
  
   

Benefits:

• 21 vacation days + 2 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process

• Work closely with other departments

   

Requirements:

• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues

We Offer:

• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide