Jobs

Fozzy Group is one of the largest trade industrial groups in Ukraine and one of the leading Ukrainian retailers, with over 700 outlets all around the country. It is also engaged in e-commerce, food processing & production, agricultural business, parcel delivery, logistics, and banking.   
 

Job Description: 

Fozzy Group is building a next-generation Customer Value Management (CVM) Decision Support System that  lives inside our app's gamified experience layer. Instead of traditional CRM triggers alone, engagement and retention are driven through game mechanics – achievement chains, progress bars, and personalized quests – and we need someone who can turn those mechanics into measurable, data-driven strategy. The project focuses on two major streams: 

• Engagement Growth: Driving gamification adoption, modeling guest lifecycle, and applying proactive strategies to increase purchase frequency and deepen engagement. 

• Retention & Loyalty Management: Early churn detection, loyalty preservation, and predictive modeling of customer attrition to implement timely and personalized interventions that reduce churn risk. 

You'll work closely with product, game-mechanic designers, CVM, and the wider Data Science team, and your models will directly shape decisions about quest design, reward economics, and lifecycle communication. 

Job Responsibilities 

• Model customer lifecycle stages inside the gamified platform – from first touch through onboarding to habitual engagement – and identifying where drop-off happens

• Design and A/B test game mechanics meant to convert guests into active app users (first-order quests, achievement chains, milestone rewards) 

• Automate customer targeting and personalized offer selection across CVM campaigns 

• Build next-best-quest / next-best-action logic to personalize each customer's path through the game 

• Design predictive triggers for retention interventions and measure whether they're actually incremental or just rewarding people who'd have stayed anyway 

• Build and maintain SQL pipelines to aggregate, clean, and transform customer and transactional data from multiple sources 

• Extensively utilize SQL and dbt to design, develop, and optimize data models within our high-volume data platform, effectively managing and processing multi-billion-row datasets 

• Develop data preparation pipelines and contribute to deploying ML models for churn prediction, segmentation, and uplift modeling. 
 

Requirements 

• Bachelor’s Degree in Mathematics / Quantitative Economics / Econometrics / Statistics / Computer Sciences / Finance 

• At least 2 years of working experience on Data Analytics 

• Strong mathematical background in Linear algebra, Probability, Statistics & Optimization Techniques 

• Solid SQL and Python 

• Experience with BI tools (Power BI, Tableau, Looker) 

• Knowledge of statistical methods (Hypothesis testing, A/B tests, PCA) 

• Ability to work independently and structure complex problems into clear solutions. 
 

Preferred 

• Experience with Airflow, Docker, or Kubernetes for Data Orchestration 

• Spark/Trino and Lakehouse experience is a plus 

• Applied knowledge of Machine Learning (e.g., Decision Trees, Random Forest, and Boosting). 
 

What We Offer 

• Competitive salary; 

• Professional & personal development opportunities; 

• Being part of dynamic team of young & ambitious professionals; 

• Corporate discounts for sport clubs and language courses; 

• Medical insurance package.

We are looking for a Telegram Media Buyer / Channel Manager who will be responsible for user acquisition through Telegram across CIS GEOs.

The main focus of the role is buying advertising directly in Telegram channels, testing new traffic sources, analyzing placement performance, and scaling successful campaigns.

The role also includes developing and growing the project’s own Telegram channel.

Responsibilities

— Search for relevant Telegram channels for advertising placements;
— Communicate and negotiate directly with channel owners and publishers;
— Plan, launch, and manage Telegram seeding campaigns;
— Track and analyze placement performance;
— Optimize traffic acquisition based on results;
— Test new Telegram traffic sources and approaches;
— Scale successful placements and partnerships;
— Support the growth and development of the project’s own Telegram channel;
— Cooperate with the team on content and advertising creatives;
— Monitor competitors and market trends.

Requirements

— Hands-on experience buying advertising directly in Telegram channels;
— Good understanding of Telegram traffic acquisition and channel seeding;
— Experience working with CIS GEOs;
— Strong analytical skills and ability to evaluate advertising performance;
— Experience testing and scaling traffic sources;
— Ability to communicate and negotiate with publishers and channel owners.

Nice to have

— Experience in iGaming / Betting / Affiliate Marketing;
— Experience growing or managing your own Telegram channels;
— Existing network of Telegram channel owners or publishers.

Work format

Remote.

We are looking for a hands-on HubSpot specialist to own end-to-end HubSpot delivery and work directly with a US client. This is not an advisory-only role. You will scope the work, prepare and defend estimates, and take ownership of implementation once the project starts.

What you will do

• Communicate directly with the US client and partner, in English, without translators
• Run discovery and scoping, prepare estimates, and explain and defend them in front of the client
• Deliver HubSpot implementation: RevOps, workflows and automation, integrations, and related configuration
• Take ownership of HubSpot delivery from scoping through implementation
• Manage expectations and coordinate delivery under one accountable Client Partner

What we are looking for

• Strong hands-on HubSpot delivery experience, not just consulting or advisory
• Real implementation background: RevOps, workflows and automation, integrations
• Ability to independently scope work and estimate delivery
• Strong client-facing spoken English, suitable for direct communication with US clients
• Strong ownership and clear communication with non-technical stakeholders

Nice to have

• Experience leading scoping and solution discussions end to end
• Integrations and custom work across HubSpot Hubs
• Experience in a partner or agency delivery model

Format

Freelance, with potential for ongoing delivery if the project is sold. Fast process: we want to move within the next couple of weeks.

We're looking for a motivated IT Administrator / Junior DevOps to join our growing team and help us build, maintain, and scale our technical infrastructure.

In this role, you will be the core of our IT operations, ensuring our systems are secure and highly available.

You'll work closely with our development and operations teams, getting hands-on experience with cutting-edge tools and methodologies.

This is a perfect opportunity to transition from IT administration into a full-fledged DevOps engineering role.

     What You'll Do

• Manage and maintain our on-premise and cloud infrastructure, ensuring stability, security, and performance.
• Automate everything you can using scripting languages like Bash and Python.
• Administer a variety of systems, including Linux (Debian/Ubuntu/CentOS) and Windows Server.
• Manage users, permissions, and policies in MS Active Directory, Azure Active Directory,  Microsoft Intune .
• Work with container technologies like Docker and Kubernetes to deploy and manage applications.
• Collaborate on CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or GitHub Actions.
• Provide IT support for our team, troubleshooting network issues, hardware, and software.
• Implement security best practices for our networks, servers, and applications.
• Day to day operation and maintenance of a hosted data center environment
• Automation of processes and daily routines
• Works closely with R&D to install, configure, and operate developed features
• Ensure appropriate, accurate, up-to-date technical documentation for Data science environment
• Support and work with Hadoop clusters for big data processing.
  
  What We're Looking For
• Proven experience as an IT Administrator or a similar role.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, firewalls, VPN).
• Solid experience with Linux server administration is a must.
• Familiarity with at least one major cloud platform (AWS, Azure, or GCP).
• Experience with scripting (Bash, Python).
• Basic understanding of CI/CD principles and version control (Git).
• Experience with MS Active Directory and  Microsoft Intune administration.
• Strong problem-solving skills and a proactive, "can-do" attitude.
• Strong English skills (B2+) as the role requires frequent communication with our US team.
• Excellent communication skills and a desire to learn new technologies.
  
  Bonus Points
• Experience with Docker and Kubernetes.
• Exposure to Hadoop and big data environments.
• Familiarity with RoboShadow for IT operations and workload management.
• Basic knowledge of SOC2, HIPAA, and other IT/compliance certifications.
  
  What We Offer
• A dynamic and challenging work environment with a focus on professional growth.
• The chance to work with a modern tech stack and implement DevOps best practices.
• Mentorship and support to help you advance your career.
   

We're building Europe's premier recruiting agency—and we're doing it differently.

We hold a 5.0 rating on Clutch and stellar reviews on DOU. We work exclusively with product companies: WhiteBit, DSV, iEnso, StillFront, Gamzix, Genesis, and others trust us with their talent.

One client told us we restored his faith in recruiting.

If you're ready to build something genuinely different - a recruiting agency unlike anything you've experienced - let's talk.

Requirements:

• Deep knowledge of recruiting (1.5+ years in this role)
• Excellent written and verbal communication; discretion, tact, and diplomacy are non-negotiable
• Genuine interest in building a recruiting career and developing your skills
• Intermediate English or higher

Would be a plus:

• ATS experience
• Creative mindset

We offer:

• Great powerful team: researchers, data analytics, copywriters
• All possible AI-automatization tools of routine processes
• Pre-qualified candidates - no need to do sourcing yourself, just speaking with calibrated candidates 
• Direct access to clients - no broken telephone.
• A structured recruiting process with day-one guidance
• Transparent career progression - you'll always know what's expected and how your work is valued

• Data-driven recruiting - you will make decisions based on numbers 

   

Responsibilities:

• Guide clients through their talent strategy, aligning needs with the right candidates
• Own the full recruitment cycle - from the first call till the first day on a new job
• Track and analyze metrics to drive continuous improvement

Обов’язки

• Розробляти та підтримувати сайти на Statamic (Laravel 12/13, PHP 8.3+)
• Верстати сторінки та розробляти шаблони з використанням Antlers і Blade
• Налаштовувати та оптимізувати SEO-метадані
• Оптимізувати продуктивність сайтів

Вимоги

• Досвід роботи зі Statamic: flat-file зберігання даних, Collections, Entries, Taxonomies, Globals, Blueprints та Fieldsets
• Досвід розробки шаблонів на Antlers та/або Blade, розуміння каскадного успадкування даних
• Базовий досвід роботи з Laravel: маршрутизація, конфігурації, .env, команди artisan/please, структура проєкту
• Впевнене володіння HTML5, CSS, адаптивною версткою та базовим JavaScript
• Розуміння принципів On-page SEO: title, meta description, коректна структура заголовків, alt-атрибути, канонічні URL
• Досвід роботи з SEO-додатками (SEO Pro або Advanced SEO): налаштування метатегів, Open Graph, sitemap, редиректів і robots.txt
• Впевнене володіння Git: робота з гілками, комітами та Pull Request

Буде плюсом

• Глибокий досвід роботи зі Statamic: створення кастомних Fieldtypes, модифікаторів і тегів
• Досвід налаштування Static Caching (half/full) та правил інвалідації кешу, оптимізація під Core Web Vitals
• Робота з Glide: оптимізація та адаптивні зображення (WebP/AVIF, розміри для Open Graph)
• Досвід роботи з мультисайтовими проєктами: локалізація, hreflang, локалізовані SEO-налаштування за замовчуванням
• Практичний досвід впровадження Structured Data / JSON-LD (Schema.org): Organization, BreadcrumbList, Article, Product
• Розуміння технічного SEO: керування індексацією, пагінація з rel=prev/next, аналіз проблем краулінгу
• Досвід роботи з Google Analytics 4 (GA4) та Google Search Console
• Досвід реалізації headless-архітектури з передачею SEO через REST API
• Досвід роботи з Eloquent Driver для великих обсягів контенту
• Впевнені знання Laravel: сервіс-провайдери, події, черги, а також досвід налаштування CI/CD і процесів деплою

Are you a Data Scientist with a love of LLMs, generative AI?

We are looking for a passionate Data Scientist to implement AI solutions aimed at achieving business goals.

This role offers the opportunity to work on cutting-edge AI adoption projects that helps to improve current business processes.

You'll be a great fit if you have:
• Strong Python Experience (1 year +);
• Experience with LLM , Diffusion models (1 year +);
• Knowledge of Prompt engineering;
• Experience with Gen AI-related technologies such as LangChain and RAG;
• Experience with Neural Networks (Optional) ;
• Experience with NLP , Predictive analytics and Machine learning;
• Experience with Pandas;
• Experience with SQL, including experience with large datasets;
• Strong experience in statistics;
• Bachelor's degree in Computer Science or a related field.

What you'll do:
• Develop AI agents that utilize LLM, RAG and langchain approach;
• Implement LLM and Diffusion models to boost business productivity;
• Utilize LLM (LLM Vision) to improve object detection, text classification and extraction;
• Create forecasting, recommendation, and classification models;
• Transform business challenges to AI applications;

We ensure your growth with:

• Competitive salary fixed in USD;

• Flexible working schedule and fully remote work format;

• Paid vacation days and sick leave days;

• Personal and professional development opportunities;

• Participation in building innovative projects from scratch using modern technologies;

• Team-building activities and corporate events;

• English classes and educational events.

Do you know where to find gem expired domains, master auction strategies, and feel right at home building and managing PBNs?

We are looking for a strong, hands-on Drop Hunter / PBN Specialist to take full ownership of our domain acquisition and network management.

Key Responsibilities:

• Domain Sourcing & Discovery: Systematically search for and evaluate expired, backordered, and dropped domains with high SEO value.
• Auctions & Bidding: Participate in auctions, place backorders, and secure top-tier domain assets efficiently within allocated budgets.
• PBN Management & Maintenance:
  • Systematically scale and support our private blog network (PBN).
  • Communicate technical requirements to developers (site setup, CMS deployment, troubleshooting).
  • Manage domain registrars, DNS settings, and hosting infrastructure.
  • Oversee link profiles, including placement, monitoring, and temporary link pauses.

     
Requirements:

• Proven Experience: Strong track record in SEO with hands-on expertise in drop hunting (auctions, expired domains, backorders).
• Domain Audit & Analysis: Deep ability to quickly audit domain history, spot spam, analyze backlink profiles, and assess real SEO potential.
• Technical Savvy: Good technical understanding of web infrastructure (DNS, servers, CMS) to smoothly collaborate with dev teams.
• Autonomy & Accuracy: Ability to work independently, manage assets systematically, and make fast, accurate decisions during live auctions.

   
What We Offer:

• Remote-first international team: Work from anywhere with a flexible schedule.
• High ownership & Direct impact: Full independence in your workflow with direct product impact and no micromanagement.
• Agile Culture: Fast iteration, low bureaucracy environment.
• Time Off: 30 days of paid annual leave.

We’re an experienced affiliate team with a solid internal setup — our own brands, in-house analytics, creative and product teams, and years of media buying expertise. Now we’re looking for a Media Buyer who’s ready to take on traffic acquisition hands-on, run tests, and optimize campaigns across multiple channels. You’re someone who’s data-driven, curious, and always looking for ways to scale what works — while keeping performance metrics in check.

HOW YOU WILL MAKE AN IMPACT:

• Launch, analyze, and optimize paid traffic campaigns across multiple channels;
• Scale campaigns while maintaining target ROI and CPA;
• Test new traffic sources, funnels, and performance strategies;
• Generate hypotheses and improve buying tactics based on data;
• Prepare briefs for creatives with clear testing logic;
• Monitor campaign metrics and report actionable insights;
• Collaborate with analytics, design, and product teams;

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 1+ years of hands-on media buying experience;
• Solid understanding of performance marketing metrics (CPA, ROI, ROAS, LTV, etc.);
• Experience managing multiple traffic sources simultaneously;
• Proven ability to scale profitable campaigns;
• Strong analytical mindset and decision-making based on data;
• Team player with ownership mindset and a drive for results.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a proactive Retention Manager with proven experience in the Greek (GR) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Greek market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Greek audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the Greek market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Greek market (GR GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

Motorsport Network is the leading independent voice of the motorsport and automotive industries and their fans, is actively seeking a skilled and proactive Manual QA Engineer to join our Development Team.
 

Key Requirements:

• Minimum of 12 months of commercial testing experience preferred.

• Proficient understanding of various testing methodologies, techniques, and types, along with a comprehensive grasp of the testing process.

• Familiarity with client-server architecture.

• Basic knowledge of HTML/CSS/SQL.

• Previous experience with bug tracking systems, preferably Jira, is a definite plus.

• Operating Systems proficiency in both Windows and MacOS environments.

• Competence in testing tools such as JMeter, Postman, TestRail, TestLink, LambdaTest, etc.

• Capability to construct and manage test documentation, including checklists, test cases, bug reports, etc.

• Intermediate level of English proficiency.

• Demonstrated ability to work both independently and collaboratively within a team.

• Exceptional attention to detail and effective communication skills.

Umbrelly.Cloud is a B2B US product company.
 
Our mission is to help businesses which use AWS reduce their cloud bill & provide world-class technical support. Umbrelly is an Official Advanced Tier Partner of AWS, and currently serving 100+ enterprises & startups from US, EU and other Tir 1 countries. 

Our product is useful for the clients, we have excellent reviews from the customers and great reputation as an AWS Partner. On average clients stays with us 3+ years. 

It's easy to market & sell, cause it's 100% free for the customers. Our product is free for clients, since our monetisation comes from AWS for providing technical support and serving their customers. Customers get guaranteed results working with Umbrelly. 

We are looking for an Appointment Setter who will work with interested leads (positive replies from email & linkedin outreach) to book demos with them. 

Your main duty would be to book demos with opportunities generated by our marketing department. It means: reply to interested leads, consistent follow-up them, re-approach leads from CRM, to book as much demos as possible. 

We believe Umbrelly's product should be distributed as wide as possible, so businesses no more waste their budgets on unused AWS resources & cloud waste, and instead use money which Umbrelly save them to grow their businesses.

What We Expect from a Appointment Setter:

• 1+ year of hands-on experience of appointment setting,  practical experience with English-speaking customers.
• Strong follow-up discipline. You understand that consistency wins and know how to follow up with prospects to engage them and move the dialogue forward to book a demo. 
• Not only Consulting, but also Convincing. You know how to keep customers engaged through follow-ups, clearly highlight the value of our offer, handle questions and objections, and always move the conversation towards to book a demo. 
• A structured approach to appointment setting. We sell a "mono-offer", proven product and believe in following scripts and patterns that work rather than reinventing the process for every prospect from scratch. At the same time, we don’t sell to robots - you need to follow the pattern and adopt the script it for each customer. Your ultimate goal is simple: Book Demos.
• A proven track record as of Appointment Setting you can demonstrate with numbers. During the interview, we’ll expect you to discuss your previous results clearly: how many deals you closed, over what period, your conversion rates, average deal size, sales cycle, and other relevant metrics. Strong salespeople know their numbers.
• CRM obsession is required. You can’t keep your pipeline in your head. Every deal, interaction, follow-up, next step, and important customer detail should be properly tracked in the CRM.
• Intermediate+ English, both written and spoken. You should be comfortable communicating with customers, writing follow-ups in English.
   

Ultimately, we’re looking for someone who is consistent, result-oriented, and focused on one thing: closing more deals.

Why Umbrelly is a Great Place to Work and Grow: 

• Base salary + uncapped bonus. The more calls you book, the more you earn. Simple.
• Clear career growth. If you’re ambitious and consistently deliver strong results for 6 months, you’ll have an opportunity to grow into a Team Lead role.
• Proven product-market fit. Our model has been working successfully for 3+ years, with 100+ B2B customers closed to date.
• Meaningful experience for your career. You’ll gain hands-on B2B sales experience and measurable achievements you can proudly add to your portfolio and CV.

• Experienced leadership. Umbrelly.Cloud is run by an experienced C-level team and backed by prominent investors.

  
  Apply for the vacancy and open your contacts on djinni, let's talk! 

Company: A fast-growing Ukrainian company operating two international brands

Location: Remote

Type: Full-time. Evening and Night Shifts.

Language: English (external communication), Ukrainian (internal communication)

About Us

We are a fast-growing Ukrainian company operating two international brands: one specializing in full-service short-term rental property management (Airbnb and vacation rentals across Canada, the USA, and Dubai) and one operating in the health and wellness space, helping adults look and feel their best through evidence-based treatments delivered by licensed providers.

Together, our two brands are growing fast, and we're hiring a Chat Manager / Concierge Service Manager to join our remote support team. In this role, you'll manage guest communication for our short-term rental brand and client communication for our health and wellness brand, giving you exposure to two very different industries.

Responsibilities

• Respond to guest inquiries and messages for our short-term rental brand on platforms like Airbnb and VRBO
• Respond to client inquiries and messages for our health and wellness brand across chat, email, and other support channels
• Handle guest and client requests, concerns, and questions in a timely, polite, and professional manner
• Coordinate check-ins, check-outs, and special requests with internal operations staff
• Support health and wellness clients with general inquiries and appointment/consultation scheduling, routing any clinical questions to the appropriate licensed provider (no medical advice is given by this role)
• Manage guest and client communication during evening and night shifts
• Ensure high standards of hospitality and customer/client satisfaction across both brands

Requirements

• English: Intermediate to Upper-Intermediate (written and spoken)
• Strong writing skills with a polite, clear, and professional tone
• Experience in customer support or hospitality is a plus
• Comfortable communicating with two different types of customers (short-term rental guests and health & wellness clients)
• Ability to multitask and manage multiple chats
• Stable internet connection
• Responsible and responsive during assigned shifts

What We Offer

• Long-term remote position with a growing international company operating two brands
• Evening and night shift availability
• Supportive team and clear communication processes
• Valuable experience across the hospitality/property tech and health & wellness industries
• Monthly salary tied to the US dollar