Jobs

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Sales Manager.

Working conditions:
 

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.

Responsibilities:
 

• Coordinating the company’s outbound efforts with the team
• Generate warm leads through various channels - email, Linkedin and others
• Providing forecasts, reports, and analytical insights
• Running discovery calls and sales meetings
• Handling conversations with prospects and negotiating deals
• Closing deals and handing the client over to a project management team
   

You’re our ideal applicant if:
 

• You have experience with outbound email campaigns;
• You have experience of closing high ticket deals (10k+);
• You are able to handle the sales cycle A to Z (from generating the lead to closing the deal);
• You’ve got an excellent command of English;
• You have outstanding communication and negotiation skills;
• You have the ability to increase customer engagement;
• You have analytical and time management skills;
   

We aim to build a team of like-minded people who strive to show great results and are ready to tackle the challenges of the dynamic market!

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

About the job

Our client is a fast-growing international fintech company operating at the intersection of crypto, payments, and digital finance.

The company develops innovative crypto payment solutions, including crypto card products, banking and payment services, and other digital financial solutions. Founded two years ago, the company has grown organically from a small founding team into an international, fully remote organization.

With a strong entrepreneurial culture, the company offers a high level of autonomy, direct communication with decision-makers, and significant opportunities for professional growth as the business continues to expand globally.

We are looking for Junior Outbound Sales Representative

Responsibilities

* Research and identify potential customers based on the company’s Ideal Customer Profile (ICP).

* Conduct outbound prospecting through LinkedIn, email, and other channels.

* Generate and qualify leads for the sales team.

* Reach out to potential clients and create interest in company products.

* Schedule qualified meetings for Account Executives.

* Use tools such as LinkedIn Sales Navigator and Apollo for prospecting.

* Maintain accurate records of outreach activities and leads.

* Achieve monthly meeting booking targets.

Requirements

* Strong communication and interpersonal skills.

* Excellent written and spoken English.

* Proactive, motivated, and result-oriented mindset.

* Ability to work independently in a remote environment.

* Strong research and organizational skills.

* Willingness to learn and develop sales skills.

* Previous experience in sales, lead generation, customer support, or business development is an advantage but not mandatory.

* Interest in fintech, crypto, payments, or technology industries is a plus.

What we offer

* Salary: €1,000–€1,500 gross/month, depending on experience.

* Performance-based bonus system on top of the fixed salary.

* Fully remote work environment.

* Sales tools and subscriptions provided by the company (LinkedIn Sales Navigator, Apollo, etc.).

* Training and support from an experienced sales team.

* Opportunity to develop a career in international B2B sales.

* Fast-growing fintech/crypto environment with global clients.

* Opportunity for rapid professional growth and progression within the company.

Please note that we will only contact candidates who are selected to proceed to the interview stage.

About Us

NYC Glass & Window Repair is a fast-growing company specializing in residential and commercial glass, window, and door repair throughout New York City. We are looking for a highly organized and detail-oriented Remote CRM & Operations Coordinator to support our daily operations.

This position is ideal for someone who enjoys organization, data management, research, and process improvement.

Responsibilities

CRM Management

• Maintain and update all customer records in the CRM system.
• Ensure every lead, estimate, job, invoice, and follow-up is properly documented.
• Verify that technicians, estimators, and office staff complete all required CRM fields.
• Keep job statuses updated from lead through completion.
• Upload photos, contracts, permits, invoices, and other project documentation.
• Create tasks and reminders to ensure nothing is missed.
• Generate weekly reports on CRM accuracy and outstanding tasks.

Google Workspace Administration

• Maintain Google Sheets used for operations.
• Update pricing lists and supplier databases.
• Organize company documentation in Google Drive.
• Create spreadsheets and reports as requested.
• Improve existing workflows and documentation.

Supplier & Vendor Research

• Research new suppliers throughout the United States and internationally.
• Request pricing and product catalogs.
• Compare pricing, shipping times, warranties, and product quality.
• Build and maintain a supplier database.
• Identify alternative vendors to reduce purchasing costs.
• Assist with sourcing specialty glass, hardware, window parts, and building materials.

Administrative Support

• Assist the operations team with daily administrative tasks.
• Prepare reports for management.
• Monitor outstanding estimates and follow-up tasks.
• Track project progress.
• Maintain organized digital files.
• Support documentation for permits, insurance certificates (COIs), and project paperwork.
• Help develop Standard Operating Procedures (SOPs).

Quality Control

• Review CRM records for completeness and accuracy.
• Identify missing information and follow up with team members.
• Ensure company procedures are followed consistently.
• Recommend improvements to increase efficiency.

Qualifications

• Excellent written and spoken English.
• Strong organizational and time management skills.
• Exceptional attention to detail.
• Experience using CRM software (GoHighLevel, Monday.com, HubSpot, Salesforce, Zoho, or similar).
• Advanced knowledge of Google Sheets, Google Docs, and Google Drive.
• Strong internet research skills.
• Ability to work independently with minimal supervision.
• Comfortable handling multiple projects simultaneously.
• Reliable high-speed internet connection.
• Quiet home office.

Preferred Qualifications

• Experience working with construction, home improvement, or service businesses.
• Knowledge of glass, windows, doors, or building materials.
• Experience sourcing suppliers or negotiating pricing.
• Familiarity with AI tools such as ChatGPT for research and documentation.
• Experience creating SOPs and process documentation.

What We Are Looking For

We are looking for someone who is proactive, organized, and enjoys creating order from chaos. The ideal candidate takes ownership of their work, notices missing information without being asked, and continually looks for ways to improve business processes. Accuracy, reliability, and consistency are essential for success in this role.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

Hi! 👋

We are Zutobi, a global EdTech company with Swedish roots, reimagining driver education and helping people around the world become more confident and safer drivers.

Our flagship product, Zutobi Drivers Ed, is the #1 drivers ed app in the US. For 7+ years, we’ve been transforming traditional driver education by making it gamified, accessible, and effective for modern learners.

Today, Zutobi has 15.1M+ students, 10M+ app downloads, 250K+ monthly active users, and 200K+ five-star ratings. Our users achieve a 95.8% pass rate, and the product has been recognized by Apple twice and featured in leading US media outlets.

We are now looking for a Product Content Lead - someone who will help us turn product and educational content into a systematic direction with clear ownership, scalable processes, quality standards, and direct impact on product metrics.

About the role:

At Zutobi, content is not a supporting function. It is the foundation of our product.

We don’t just sell access to lessons or tests. We sell a learning experience: we take complex, often boring driving education content and make it clear, engaging, and useful for users.

Today, there is already a clear understanding across the company that we need to work with content more systematically. However, there is currently no single owner with enough focus, mandate, and responsibility to drive this direction end-to-end.

That is why we are looking for someone who will build a content operating model for Permit App and Permit Web: from audit, research, quality standards, and content roadmap to course update processes, content QA, AI-assisted automation, delegated execution, and impact analysis.

This role is not about manually editing every piece of content. It is about building a system where content is regularly updated, improved, tested, and connected to product goals.

Requirements:

• Experience working with product, educational, or digital content as a Content Manager, Content Lead, Product Content Manager, or similar role.
• Experience treating content not just as text, but as part of user experience and product value.
• Understanding of how content can influence product metrics: activation, engagement, conversion, retention, cancellations, refunds, and support load.
• Ability to build content strategy, content roadmap, and content processes.
• Experience working with cross-functional teams: Product, Design, Marketing, Brand, Video, Support, QA, and Development.
• Ability to analyze user feedback, identify recurring content issues, and turn them into specific initiatives.
• Strong skills in information structure, editing, UX writing, and explaining complex topics in simple language.
• Research experience: competitor analysis, trends, new formats, and best practices in digital learning / EdTech / content products.

• English level - Advanced (C1)

   

Responsibilities:

• Take ownership of the product's educational content within the Permit direction.
• Set up a scalable content operations process: define how content issues are identified, prioritized, assigned, reviewed, QA’ed, updated, and released.
• Track changes in driving rules / DMV-related requirements and initiate course updates.
• Constant research of competitors in driving education, broader EdTech, and digital learning.
• Suggest new learning content formats that can increase engagement and perceived value.
• Analyze user feedback related to content quality and turn it into an improvement backlog.
• Collaborate with PMs, Design, Video Production, Brand, Support, Content, and Development teams.
• Launch and support content experiments together with Product and Data teams.
• Implement AI-assisted processes for content validation, updates, adaptation, and scaling.

Would be a plus:

• Experience in EdTech, subscription-based products, or mobile/web B2C products.
• Experience working with the US market.
• Experience with learning content, tests, courses, and quizzes.
• Understanding of UX writing and behavioral design.
• Experience with A/B testing and product analytics.
• Experience using AI tools for content production, content QA, or automation.
• Experience building content operations from scratch.
• Experience working with video content or interactive learning formats.
• Experience creating tone of voice, content guidelines, or editorial standards.

What we offer:

• Direct impact on core product experience and product metrics.
• Work in a cross-functional product environment at the intersection of Product, Content, Design, Video, Brand, Support, and Development.
• Opportunity to build the content function as a separate systematic direction, not just execute isolated content tasks.
• A fully remote team with flexible working hours designed to support a healthy work-life integration.
• Enough paid vacation days and sick leave, ensuring you have the time to rest, recharge, and prioritize your well-being.
• Allocated budget for advanced professional courses and leadership training to support your ongoing growth.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Outbound Calls Apps Acquisition Lead Generation

Remote, Part-Time

WHO ARE WE? 

At Rounds, we believe in harnessing the power of cutting-edge technology to drive business success. Our transformative, machine-learning technology identifies and optimizes mobile assets, while our team of experts, with their unparalleled human capital and business acumen, provides the strategic direction and support to turn mobile assets into profitable businesses. Together, we are revolutionizing the mobile industry. You can find out more info about us here: www.rounds.com.

THE ROLE

As a lead generation specialist within our acquisitions team, your role goes beyond more research and initial contact with potential app sellers by outbound calling. You'll be the primary point of contact, responsible for guiding and supporting app owners throughout the entire acquisition process. Besides identifying and initiating discussions with app sellers, your duties involve also fostering relationships, persuading sellers to consider acquisition, and negotiating app prices to ensure mutually beneficial deals. 
 

WHAT ARE WE LOOKING FOR?

Must-have:

• Proven Phone Sales Experience: Track record in high-volume Cold Calling and Outbound B2B phone pitching (Lead Generation / Sales)
• 1+ years of sales/lead generation experience
• Ability to answer promptly and accurately the queries of both app sellers and internal teams, and to represent the company in a professional way
• Experience working with the Google Workspace tools (documents/spreadsheets)
• Ability to handle confidential and sensitive data (such as payments)
• Extremely detail-oriented and able to adhere to deadlines
• Fluent communication skills in both written and verbal English
• Nice to have:
• Experience working with CRM platforms such as Hubspot 
•  

Nice to have:

• 1+ years of sales/lead generation experience
• Experience working with CRM platforms such as Hubspot 

INTERESTED?

Our recruitment process consists of the following steps: 

• HR interview: 30 min.
• Take-home challenge (~1-2 hours of work)
• Final interview with the acquisitions team manager

Interested? Get in touch, we’d love to hear from you! 

Sales Manager (US & Canada Market)
Sofia HR | AI Hiring Platform

Sofia HR is an AI-powered hiring platform helping companies make smarter recruitment decisions through structured interviews and predictive candidate assessment. We are growing internationally and looking for an ambitious Sales Manager to develop the US and Canadian markets.

What you’ll do:

• Identify and engage potential clients in the US and Canada
• Build and manage a strong outbound sales pipeline
• Conduct discovery calls, demos, and commercial negotiations
• Present Sofia HR as a strategic hiring solution for businesses
• Work closely with founders and product team to improve market fit
• Maintain CRM discipline and accurate sales reporting
• Achieve monthly and quarterly revenue targets

We’re looking for someone who has:

• At least 1 year of sales experience
• Fluent / near-native English (C1+ mandatory) with excellent spoken and written communication
• B2B sales experience is preferred (SaaS / HR Tech / Recruitment / Startups as a plus)
• Strong ability to communicate with HR leaders, founders, and executives
• Confidence in outreach, negotiations, and closing deals
• High ownership, proactivity, and startup mindset
• Readiness to work within US / Canada time zones

Ideal background:

• Experience in HR industry, recruitment, talent solutions, or HR Tech
• Experience in a startup / fast-growth company
• Understanding of hiring challenges and recruitment processes

What we offer:

• Opportunity to join an innovative AI hiring startup at an early growth stage
• Direct impact on revenue and international expansion
• Competitive compensation + performance-based bonus
• Remote work flexibility
• Fast decision-making and entrepreneurial environment

Possess overall responsibility for the successful planning, execution, monitoring, control, and completion of projects according to the agreed scope, time, cost, and quality criteria.

A solid understanding of the web design process is crucial for this role.

Responsibilities:

Project Management:

- Manage project development from initiation to closure, within budget, timeline, and quality standards. This involves leading the product development team on the projects that typically last 2-3 years.
- Manage day-to-day operational aspects of projects, ensuring smooth progress and addressing challenges.
- Plan and manage project timelines and milestones, ensuring that tasks are completed on time and objectives are met.
- Identify and mitigate project risks to ensure steady progress.

Team management:

- Manage a web development team of backend and frontend developers, a designer, and a QA engineer. Effectively plan and manage the allocation of team members’ time on projects.

Stakeholders management:

- Manage stakeholder communication throughout the lifecycle of website development projects.

Quality management:

- Ensure that the project’s deliverables meet the defined quality standards and stakeholders’ expectations.

Required skills:

- Experience/strong knowledge of Agile, Scrum, Kanban.
Solid understanding of the SDLC.
- Strong knowledge of UX design and ability to guide design teams.
- Fluent in English with excellent communication skills.
- Strong presentational skills: proficiency in direct stakehoder communication and delivering project updates throughout different stages.
- Strong in people management, problem-solving, and decision-making.
- Initiative-driven with a proactive approach to improving project outcomes.

- Excellent self-organization, time management, and prioritization skills.

Availability to work GMT+2 hours (10 am to 7 pm).

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

We’re looking for a Solution Expert to join our Client Support team and become the go-to person our clients trust when something isn’t working the way it should.

You’ll own a queue of cases from the moment they land until they’re resolved, working across our support portal, email, and phone. Our platform runs ticketing and live event management, so if you’ve worked in that world before, great, and if you haven’t, we’ll teach you. What matters more is that you’re genuinely curious about how things work, patient enough to walk someone through a fix, and quick enough to think on your feet when the queue gets busy.

What you’ll do
 

• Get to know the platform inside and out so you can troubleshoot with confidence rather than guessing.
• Triage incoming cases and turn client questions into clear, practical solutions, explained in plain language, whether you’re writing an email or talking someone through it live.
• Dig into reported issues: reproduce the behavior, find the cause, and either fix it or hand it off to a Technical Solution Expert with a clean, complete summary.
• Run walkthroughs and consulting sessions when clients are learning something new, and keep them in the loop throughout the life of a case so they never have to chase you for an update.
• Add what you learn to the team’s knowledge base and training materials, so the next person doesn’t have to solve the same problem from scratch.
• Notice the patterns behind recurring issues and speak up about product gaps or process fixes.
• Stay flexible around on-sales and the natural seasonality of live events, since that’s when clients need you most.

What you bring
 

• Client-facing support or service desk experience, ideally at a SaaS or tech company, and a real track record of turning a confused client into a happy one.
• Strong written and spoken English, with the knack for explaining something technical without the jargon.
• A methodical troubleshooting mindset: comfortable in web applications, able to read configuration settings and make sense of error messages, and unafraid of a tricky case.
• Experience working against SLAs inside a ticketing or case management system, and the ability to juggle a queue where priorities shift by the hour.
• Comfort with Windows and/or macOS, browsers, and everyday internet tools.
• A plus if you’ve trained clients on software before, or if you know the ticketing and live events world already.

What we look for in a teammate

Technical skill gets a case solved. Attitude is what makes a team actually work. We want someone proactive and dependable, the kind of person who picks up the hard case, shares what they learned from it, and helps a teammate without being asked twice. You flag risks early, follow up before a client has to chase you, and stay steady when the queue gets loud. You’re curious enough to keep learning the product and the industry on your own, and open enough to take feedback as well as give it.

About PRAI

PRAI builds advanced PR AI Agents that automate operations, track global narratives, pitch more than 100,000 journalists, and decode media impact for organizations worldwide.

We don’t just talk about AI transformation—we ship it. Our platform is live, our roadmap moves fast, and we’re looking for A-players ready to build the infrastructure powering the next generation of AI Employees.

The Role

We are looking for a highly organized, fast-moving, and AI-native professional who will combine two key areas of responsibility:

• Managing large-scale content production operations across multiple teams and platforms
• Providing strategic, operational, and administrative support to the CEO

This is not a traditional project manager or executive assistant role. You will coordinate content systems end-to-end, support the CEO’s priorities, follow up on key initiatives, and ensure that decisions turn into measurable results.

You will be responsible for scripting, AI-assisted content creation, production pipelines, execution management, creative quality control, team coordination, executive scheduling, meeting preparation, and cross-functional follow-up.

The ideal candidate is:

• A strong operator and project manager
• A proactive and highly reliable executive assistant
• A hands-on AI content creator
• Comfortable working directly with a founder in a fast-changing environment
• Experienced with modern AI tools, content systems, and high-volume media production

We operate at startup speed. Decisions are made quickly, priorities change when necessary, and everyone is expected to keep up.

Expect a combination of asynchronous work and live Zoom calls within the same day, including screen sharing and real-time problem-solving. We are transparent about using a time tracker—if you are confident in your output and accountability, this will not be an issue.

Requirements

• Experience in project management, operations, content production, or executive support
• Previous experience supporting a founder, CEO, or senior executive
• Strong understanding of AI content-creation tools and short-form and long-form production workflows
• Excellent project management, organizational, prioritization, and execution skills
• Ability to manage multiple fast-moving projects and coordinate remote or cross-functional teams
• Excellent written and verbal communication and stakeholder-management skills
• Strong understanding of social media platforms, content trends, and performance-driven content
• Proactive, detail-oriented approach with the ability to work independently and adapt quickly
• Professional judgment and discretion when handling sensitive and confidential information
• Advanced English proficiency at C1 level or higher and native or fluent Ukrainian

Preferred Skills

• Experience with workflow automation and process optimization
• Familiarity with Jira, Notion, Google Workspace, Slack, and similar tools
• Experience using AI tools for content, research, automation, or operations
• Understanding of performance-driven content strategy
• Experience scaling media or content operations
• Experience building project-management systems, dashboards, and reporting processes
• Experience working directly with founders or startup leadership
• Familiarity with international scheduling and cross-time-zone coordination
• Experience preparing executive presentations, reports, and briefing materials

Ideal Candidate

You are:

• AI-native and curious about emerging technology
• Extremely organized and attentive to detail
• A fast and reliable executor
• Proactive rather than reactive
• Comfortable taking ownership without constant supervision
• Able to anticipate problems and solve them before they escalate
• Confident communicating directly with a CEO and senior stakeholders
• Strong in both strategic thinking and hands-on execution
• Operationally minded, with strong creative judgment
• Comfortable managing high-output teams
• Able to maintain quality under high production volume
• Calm and effective when priorities change
• Discreet and trustworthy with confidential information
• Focused on outcomes, accountability, and continuous improvement

What We Offer

• Fully remote work—from anywhere
• Full-time, EST-aligned schedule: 7:00 AM–4:00 PM EST
• Direct access to the founders
• Short feedback loops and real influence on company operations
• High ownership and product impact from day one
• An AI-first environment with access to cutting-edge tools
• Minimal bureaucracy and fast decision-making
• Opportunities for professional growth and expanded responsibility
• Competitive compensation based on experience and capabilities

How We Work

Our working hours are aligned with EST, from 7:00 AM to 4:00 PM.

We communicate directly, move quickly, and maintain full transparency. There are no unnecessary layers between you and decision-makers. We value people who take ownership, communicate clearly, meet commitments, and accept full accountability for their output.

How to Apply

Please send:

• Your CV
• A short note describing the most complex AI-related or operational challenge you have solved
• An explanation of what you did, what the result was, and what you would do differently today

• A brief example of how you have supported a founder, CEO, or senior executive

   

Please do not send generic or template-based applications.

Our hiring process consists of:

1. A 15-minute HR screening
2. An interview with the hiring manager lasting up to one hour

We typically respond within three to five business days.

While other teams are still discussing AI transformation, we’re building it.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.