Jobs

Iterasec works with clients worldwide, helping them find vulnerabilities and secure their products. Our projects range from mobile/web applications to complex modern cloud and automotive stacks. We work with both small product companies as well as Fortune 500 enterprises.

We are looking for a talented and motivated Junior Pentester who will join our security team to work on penetration testing and vulnerability/cloud security assessment projects.

We expect a short motivation letter where you can explain your skills, achievements and motivation.

Required skills

- Solid non-commercial cybersecurity experience, such as HTB/THM

- Junior-level cybersecurity certifications would be a plus.

- Comfortable with basic application security testing and common vulnerabilities (like OWASP Top 10, CWE Top 25) and cybersecurity fundamentals

- Strong basic IT skills: Linux, networking (TCP/IP, DNS, HTTP etc.)

- Some experience in scripting/coding languages, such as Java, JS, Python, Shell, etc.

- Strong drive to learn and develop cybersecurity skills

- Technical English (Intermediate)

We offer

- Good salary + bonus system

- Rewarding environment: brilliant team ready to share knowledge and collaborate

- Support in obtaining professional certifications, such as BSCP, OSCP, eWPTX, cloud certifications, etc.

- Courses and conferences which are relevant to the position are sponsored by the company.

- We are a remote-first company with full WFH support and a flexible work schedule.

Responsibilities

- Execute penetration tests and security assessments as part of a team, including internal/external networks, web and mobile applications, Windows and Linux environments, cloud architectures, IoT devices, and more

- Create assessment documentation and reports, clearly identifying vulnerabilities and associated remediation steps

- Conduct security research

We are a rapidly growing company in the field of digital advertising and partner marketing (AdTech, Affiliate). We manage advertising networks, services, and internal products. Our key principle is order in operational processes: we do not put out fires; we work according to established algorithms.
 

About the Role

We are looking for the right-hand person of the Operations Manager. You will be responsible for the "operations" side of things: from monitoring deadlines and working with Jira, to registrations in partner networks and organizing business trips. This is a role for someone who takes pleasure in systematic work, sees tasks through to completion, and is not afraid of routine yet important duties. You will become the link between teams and ensure the smooth operation of all internal processes.
 

Key Responsibilities:

• Discipline Control: Monitoring vacations, sick leaves, reminding teams to comply with regulations.
• Task Management (Jira): Monitoring deadlines and statuses, checking task quality, assisting the team, and maintaining order on boards. You are the guardian of the tracker's cleanliness.
• Access and Database: Maintaining an up-to-date database of logins/passwords, granting access to employees, and managing subscriptions.
• External Registrations: Filling out applications in ad networks and partner programs, completing verifications.
• Communication: Primary correspondence with partners and services (verifications, compensations, standard queries), monitoring emails.
• Vendor Search: Finding subcontractors (designers, developers), collecting commercial proposals, and preparing recommendations.
• Research and Analytics: Gathering information on demand, structuring data in spreadsheets, and preparing brief summaries.
• Logistics: Organizing business trips and trips to conferences (tickets, hotels).
• Systematization: Bringing order to spreadsheets, Miro boards, and internal documents.
• Backup: Replacing the Operations Manager in their absence on key financial and operational tasks.
   

Our Ideal Candidate:

• Meticulous and Attentive: Accuracy is critical for us; a mistake in an application or verification can cost money.
• Discerning: You can distinguish between a standard situation and a crisis. You can solve typical issues yourself but raise the flag immediately in non-standard situations.
• Persistent yet Diplomatic: You know how to "push" deadlines and statuses without falling out with colleagues.
• Proficient in Writing: A large part of the work involves correspondence in English (level B1 or higher).
• Loves Order: Routine doesn't scare you, and task completion brings satisfaction.
• Skilled with Tools: Proficient user of Google Sheets/Excel, experience with any task tracker (Jira is ideal, Asana/Trello/YouGile is good).
• Careful with Data: We work with confidential information.
• Uses Neural Networks: Regularly uses ChatGPT and similar tools to speed up work.
   

Will be a plus:

• Experience in Affiliate / AdTech / Digital marketing (knowledge of advertising dashboards).
• Understanding of financial processes or an economic education.
• Analytical mindset (you enjoy verifying data and finding discrepancies).
• Experience as an assistant to a manager or an operations specialist (including specialized courses).
   

Working Conditions:

• Remote.
• Schedule: 11:00 AM – 7:00 PM (UTC+3).
• Probation period: 3 months, with a phased expansion of responsibilities (access and tasks are granted gradually).
• Mandatory test assignment.
   

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re looking for a Support Agent to become one of the key points of contact for our players - helping them quickly resolve issues, and making sure every interaction feels professional, clear, and human. This role is a great fit for someone who is empathetic, attentive to detail and comfortable working in a fast-paced environment where every day can bring a different challenge.
 

Must-Have Skills & Experience:

• Minimum 0.6 year of experience in a similar Customer Support role.
• English B2-C1 - excellent written English, and strong grammar. Able to provide clear concise, professional and empathetic responses.
• Multitasking - ability to handle multiple customer conversations simultaneously while maintaining response quality and accuracy.
• Problem-solving skills - able to identify the customer's issue, investigate it using available tools and provide an appropriate resolution or escalation.
• CRM/Helpdesk experience - experience with Livechat, Zendesk, Intercom, Freshdesk, Salesforce, or similar platforms.
• Shift work availability - willingness to work rotating shifts, including evenings, nights, weekends, and public holidays if required.
• QA & KPI experience - familiarity with quality assurance processes and support KPIs such as CSAT, FRT, AHT, SLA, and resolution rate.
• High attention to detail - especially when handling customer accounts, payments, verification, and sensitive information.

Schedule:

• 2/2 shift pattern.
• 12-hour shifts: 10:00–22:00.
  
  Will be a plus:
• iGaming experience - previous experience in IGaming, sportsbook, or gaming support.
• Experience with Tier-1 customers - particularly Canada, Australia, New Zealand, Germany, or other Western European markets.
• Additional languages - German, French, Spanish, Italian, Dutch, Swedish, Norwegian, Danish, or other European languages at B2–C1+ level.
• VIP customer support - experience working with high-value or VIP customers is a strong advantage.
   

Expected Duties / Tasks:

• Handle customer inquiries via Live Chat and Email, providing professional, friendly, and efficient support.
• Provide accurate information regarding accounts, deposits, withdrawals, bonuses, promotions, games, and product functionality.
• Troubleshoot customer issues, review account and transaction history, and identify root causes.
• Assist with KYC, verification, payments, account access, and technical issues in line with company procedures.
• Handle complaints and sensitive cases, escalating complex issues and potential fraud, payment, security, or responsible gambling concerns to the relevant teams.
• Maintain accurate CRM/ticket records and ensure customer data is handled securely and confidentially.
• Meet established SLA and support KPIs, including response time, resolution time, productivity, and quality.
• Stay up to date with product changes, promotions, payment methods, and internal policies, while sharing recurring customer issues and feedback with Team Leads and relevant departments.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will work closely with the Team Lead Customer Care and play a key role in improving the customer experience and shaping the future of our Support function.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.