Jobs at Djinni

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

We're looking for a Salesforce specialist with real Consumer Goods Cloud experience. We need someone who knows CG Cloud from practice, not just Trailhead: someone who has configured Retail Execution, worked with the Offline Mobile App, and can combine functional setup with code.
What you'll work on:
configuring and evolving CG Cloud processes: Route Planning, Visit Execution, Perfect Store, Surveys, Order Capture, Promotions
working with the CG Cloud data model
Offline Mobile App configuration: sync rules, offline validation, performance
development with Apex, LWC, Flow
integrations with external systems
What matters to us:
3+ years with Salesforce, including at least 1 year hands-on with Consumer Goods Cloud
experience with Retail Execution and the Offline Mobile App
integrations via APIs, MuleSoft, or event-driven patterns
Upper-Intermediate English or higher
Nice to have:
ERP, TPM/TPO, DMS integrations
photo-based shelf audits, AI image recognition
Consumer Goods Cloud Accredited Professional, Platform Developer I/II certifications
What we offer:
fully remote format
long-term collaboration

We are looking for Mid to Senior Backend Developers with strong C#/.NET and SQL skills to join a delivery team building and evolving business-critical software for the manufacturing industry.

Project
A long-term engagement for a UK-based manufacturing client, focused on production planning and resource management systems.

Responsibilities

• Design, build, and maintain backend services and data-intensive features using C# and .NET
• Write, optimize, and troubleshoot complex SQL queries, stored procedures, and database structures
• Work with Oracle databases where required, including integration and data migration tasks
• Collaborate with product owners, QA, and other developers to translate business requirements into technical solutions
• Maintain high code quality through code reviews, testing, and adherence to best practices
• Contribute to CI/CD pipelines and support stable, reliable releases

Requirements

• 3+ years of commercial experience in backend development (Mid) or 5+ years (Senior)
• Strong hands-on experience with C# and .NET (.NET Core / .NET 6+ or .NET Framework)
• Solid knowledge of SQL, including query optimization and database design
• Experience with Oracle is a plus
• Experience in manufacturing projects is a strong advantage
• Experience with MRP (Manufacturing Resource Planning) systems would be extremely useful
• Familiarity with Git, CI/CD, and Agile methodologies
• Strong problem-solving skills, attention to detail, and a collaborative mindset
• Upper-Intermediate English or higher

What We Offer

• Transparent strategy and thoughtful management that keep everyone aligned
• Space for personal growth and career development without limits
• A culture of continuous learning: internal courses, workshops, and English classes twice a week
• Skill up events where we share experience and stay on top of trends
• Competitive perks: flexible schedule, a strong compensation package, support for professional certifications, and generous vacation policy
• Team spirit that thrives through regular events, gatherings, and celebrations

Responsibilities:

• Install the network and computer system
• Maintain, repair, and upgrade the operating systems, software applications and hardware
• Set up accounts and workstations
• Troubleshoot issues and outages
• Ensure security through access controls and backups
• Responding to queries via chat, e-mail, or phone
• Providing technical assistance for questions and problems
• Monitor the performance of existing computer systems and IT infrastructure

Duties:

• Assisting in the creation and implementation of manuals for various systems, including desktop PCs, servers, network equipment, and software applications
• Maintains and monitors all servers' backups
• Monitors the distribution of client/server software and service packs
• Performs on-site and remote technical support for end users
• Performs basic tasks on VMware vSphere
• Performs basic hardware troubleshooting and replacement on the server system.
• Performs anti-virus and anti-spam management
• Performs Service desk / Helpdesk platform management
• Performs control cloud-based endpoint management solution
• Maintains user accounts, mailing lists
• Monitors network firewall security reports, audit log servers, and security systems.

Qualifications/experience:

• Good English written and verbal skills, at least upper intermediate level (B2)
• 2+ years of experience as a hands-on network/systems administrator
• 2+ years of experience with key Microsoft Enterprise technologies, including Windows System Administration, Active Directory with Group policies, MS DPM, Exchange Server, and IIS
• 2+ years of IP networking experience, including technical knowledge of subjects such as DNS, LDAP, DHCP, routing, switching, and remote access technologies
• Minimum of 2 years of experience with Microsoft, macOS, and Linux administration background.
• Microsoft Exchange Online implementations and management, experience with e-mail processing and filtering, anti-virus/anti-spam
• MS Intune and/or Omnissa Workspace ONE solution
• Knowledge of different ManageEngine applications/services will be a plus.

Working shift:

• From 13:00 till 22:00, Monday — Friday with periodic weekend duties.
• You are required to work from the office two days a week. We do not provide military service deferments.

We are looking for a Senior DevOps Engineer to design, build, and operate scalable, highly available infrastructure on AWS. This role is primarily focused on AWS-native container platforms, while also requiring hands-on Kubernetes experience for hybrid workloads, tooling, and platform support.

Experience Level

• 5+ years of professional experience in DevOps, SRE, or cloud infrastructure roles
• 3+ years of hands-on experience operating production workloads on AWS

What You’ll Do

• Design and manage AWS infrastructure using Terraform
• Build and maintain CI/CD pipelines using Jenkins and GitHub Actions
• Deploy, operate, and scale containerized applications using AWS-native container services, including: 
  • Amazon ECS and ECS on Fargate
  • Amazon ECR
  • Application and Network Load Balancers
• Configure and tune autoscaling, high availability, and fault-tolerant architectures
• Work with Kubernetes environments, including cluster-level operations and local cluster setup for development
• Support and improve local developer build environments
• Ensure production systems are reliable, secure, and observable

What We’re Looking For

• Strong hands-on experience with AWS and Infrastructure as Code (Terraform)
• Production experience running containers on ECS and/or Fargate
• Hands-on experience with Kubernetes, including working with clusters in production or development environments
• Solid understanding of autoscaling, redundancy, and resilient system design
• CI/CD expertise with Jenkins and GitHub Actions
• Strong Linux, networking, and troubleshooting skills

Nice to Have

• Experience operating EKS or hybrid ECS/Kubernetes environments
• GitOps or deployment automation experience
• Familiarity with AWS observability and cost-optimization tooling
• AWS certifications

We are an E-commerce advertiser working across high-volume performance campaigns. We’re looking for an experienced Email Marketing Specialist who knows how to drive performance for fast-growing DTC brands. You’ll own the strategy and execution of high-impact email campaigns—from concept to inbox. You know how to blend creativity with data, and you’re always looking for ways to optimise and improve.
 

You'll collaborate closely with designers, analyse performance metrics, and ensure every email delivers real ROI.
 

What you'll do

• Plan, build, and optimise email campaigns for a variety of DTC brands
• Work closely with designers: write clear briefs, review creatives, and ensure top-quality output
• Develop smart segmentation strategies based on behaviour, customer status, and lifecycle stage
•  Manage technical aspects like IP/domain warm-up, inboxing health, and overall deliverability
•  Set up and run A/B tests, track performance, and report on channel effectiveness and ROI
•  Apply proven best practices and continuously iterate based on what works
   

About you

• 3+ years of experience in email marketing (preferably in the DTC space) or a related role
• Comfortable working with email marketing platforms and analytics tools
• Must have previous experience with Klaviyo
• Experienced in A/B testing with a strong analytical mindset
• Able to interpret data, identify trends, and turn insights into action
• Familiar with technical aspects like deliverability and IP/domain setup
• Exceptionally organised, you can manage multiple projects without missing a beat
•  Data-driven, curious, and always looking to test, learn, and grow

• Conversational in English, 

   

Bonus points if…

• You’re passionate about DTC brands and love diving into what makes their audience tick
• You enjoy crafting high-quality content and messaging that resonates
•  You thrive on creating smart strategies that drive engagement and long-term customer value
• You see every campaign as a chance to learn, improve, and push results further
• You have previous experience with AI tools to automate campaigns

We are looking for a Creative Marketing Manager. You will own the full creative production cycle across several of our high-growth live-streaming and social networking products from spotting a trend to shipping a tested ad, working hand-in-hand with designers, analysts, and the user acquisition team across Meta, TikTok, Snapchat, DSP, and Google. This is a highly competitive niche where every idea gets tested fast, decisions are made without bureaucracy, and you have real freedom to shape your own area of responsibility while working directly with US, EU and LatAm markets. 

About the company: We are a global IT product company shaping the future of real-time social connection. We have millions of users across North America, Europe, Latin America, and MENA, and we build next-gen mobile and web apps for the live-streaming and social networking niches. The market will exceed $206 billion by 2030, and we are already among the leaders in the industry. Founded in Ukraine, scaling worldwide. Are you in?

In this role, you will

• Produce creatives for every traffic channel (Meta, TikTok, Snapchat, DSP, Google)
• Collaborate with designers to create visual and textual content tailored to each platform
• Develop and brainstorm creative concepts, from initial ideation to finalized execution
• Analyze competitors' concepts to generate new ideas and provide creative inspiration for the design team
• Research user behavior and funnels, identifying factors that impact performance and success
• Work closely with the user acquisition team and other departments (analytics, product, B2B)
• Analyze creative testing results and build structured reports for product and marketing teams

It's all about you

• At least 1 year of experience in performance marketing with a focus on app and/or web projects
• KPI-driven mindset, with daily work on metrics like CPA, CTR, and ROI, and a clear understanding of how to hit and optimize target KPIs
• Experience creating detailed technical tasks for designers to ensure effective creative production
• Proven experience conducting competitor and market research and leveraging insights for strategic decisions
• Confident user of analytical and data visualization tools (GA4, Looker Studio, Power BI, Tableau)
• Ability to manage a backlog, prioritize tasks, plan creative launches, and coordinate production stages
• B2 English level

Would be a plus

• Experience with the social discovery niche
• Hands-on experience with AI tools for creative ideation or production

What we offer

Care and support:

• 20 paid vacation days, 15 sick leave days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster

Hiring process

• Intro call
• Test task
• Technical interview
• Bar-raising interview
• Reference check
• Offer

We are looking for a dedicated Senior PHP Developer to join our team. This role focuses on building and scaling high-load applications using Symfony and AWS, requiring strong attention to detail, problem-solving skills, deep PHP expertise and a good understanding of database optimization and message queues. 

Requirements:

• Proven experience as a PHP Developer with a deep understanding of the Symfony framework.
• Expertise in MySQL 8.0, including performance optimization, indexing, and query optimization.
• Experience with message queue systems, particularly RabbitMQ.
• Hands-on experience with AWS services and infrastructure.
• Solid understanding of high-load and big data application development.
• Strong analytical and problem-solving skills, with a keen eye for detail.

 
Preferred Qualifications:

• Experience with containerization and orchestration tools (Docker, Kubernetes).
• Previous experience in a DevOps environment.
• Understanding of front-end technologies (JavaScript, React, Vue.js) is a plus.

Hiring Process

1. HR Screening 
2. Technical Interview 
3. Offer 

On behalf of our Client, Mobilunity is looking for Dynamics 365 CRM Developer.

Our client is an international company operating across multiple countries and business markets. The company uses Microsoft Dynamics 365 and Power Platform as key components of its business technology ecosystem.

The role is focused on developing and maintaining CRM functionality, modernizing legacy customizations, and harmonizing processes across different countries. You will work closely with business stakeholders and technical teams to improve the performance, maintainability, and scalability of the CRM platform.

Key Responsibilities:

Dynamics 365 CRM Development

• Develop and maintain functionality within Microsoft Dynamics 365 CRM.
• Perform advanced Dynamics 365 customizations based on business and technical requirements.
• Develop and maintain custom solutions using JavaScript, C#, and plugins.
• Apply Power Platform development patterns and best practices.
• Develop and support new CRM functionality while maintaining existing solutions.

Power Platform & Process Modernization

• Migrate classic Dynamics 365 workflows to Power Automate.
• Refactor and standardize existing JavaScript and plugin implementations.
• Review and rationalize Business Rules and legacy customizations.
• Improve the performance, maintainability, and consistency of CRM solutions.
• Harmonize CRM processes and applications across different countries.

Requirements:

• 3+ years of professional experience with Dynamics CRM.
• Strong hands-on experience with advanced Dynamics 365 customization.
• Solid experience with Power Automate, particularly migrating classic workflows.
• Practical experience with Business Rules.
• Strong JavaScript development skills.
• Experience with C# and Dynamics 365 plugin development.
• Good understanding of Power Platform development patterns and best practices.
• Ability to develop new functionality as well as support and improve existing CRM solutions.
• Strong problem-solving skills and attention to code quality, performance, and maintainability.
• Good spoken and written English.

Nice to Have:

• Specialization in Dynamics 365 Sales, Field Service, Contact Center, or Customer Insights – Journeys.
• Experience with Dual Write and Finance & Operations integrations.
• Experience with TypeScript.
• French or German language skills.
• Strong understanding of CRM business processes.
• Experience working in international or multi-country environments.
• Ability to challenge requirements and propose best-practice solutions rather than simply implementing requested functionality.
• Experience with Power Apps Component Framework (PCF).
• Microsoft certifications such as PL-200 or PL-400; PL-600 would be an additional advantage.

Come on board, and let’s grow together!

On behalf of our Client, Mobilunity is looking for a Microsoft Dynamics 365 Tech Lead.

Our client is an established international organization with a Dynamics 365 platform supporting business operations across several countries worldwide.

The CRM team works closely with the CRM Product Owner and Business Owners to develop, maintain, and continuously improve the platform. The environment covers Dynamics 365 Sales, Field Service, Contact Center, and Customer Insights – Journeys, together with Power Platform and Dataverse.

The role combines hands-on development and technical leadership. Initially, the focus will be on hands-on development and establishing strong technical foundations while the development team is being built. Once the team is fully staffed, the role will evolve toward technical leadership, architecture, ALM, code quality, and mentoring.

Key Responsibilities:

Team & Technical Leadership

• Lead and support a team of Dynamics 365 developers.
• Translate functional requirements into technical designs and development tasks.
• Coordinate and distribute technical work across the development team.
• Conduct code reviews and ensure compliance with development standards.
• Coach developers and support their technical growth.
• Act as the technical escalation point for complex issues and incidents.
• Participate in technical interviews and onboard new developers.

Dynamics 365 Development

• Develop and maintain solutions across Dynamics 365 Sales, Field Service, Contact Center, and Customer Insights – Journeys.
• Deliver hands-on development using C# plugins, JavaScript, and Power Automate.
• Design and implement Power Platform solutions on Dataverse.
• Work with integrations and APIs where required.
• Monitor platform performance, plugin execution, API limits, and technical debt.

ALM & Development Standards

• Define and document development standards, including naming conventions, code structure, error handling, and logging.
• Establish and maintain Dynamics 365 ALM practices across DEV, UAT, PrePROD, and PROD.
• Manage solution strategy, source control, CI/CD, and deployment pipelines.
• Own release management and environment strategy.
• Ensure solutions remain maintainable, scalable, and aligned with Microsoft best practices.

Requirements:

• 5+ years of professional experience with Dynamics 365 / Power Platform.
• Strong hands-on experience with C# and Dynamics 365 plugins.
• Strong JavaScript experience for Dynamics 365 customization.
• Hands-on experience with Power Automate.
• Proven experience with Dynamics 365 ALM, including solutions, source control, CI/CD pipelines, and deployment processes.
• Experience with Azure DevOps or a similar platform.
• Strong knowledge of Power Platform and Dataverse development patterns.
• Experience defining development standards and conducting code reviews.
• Experience leading or mentoring Dynamics 365 developers, formally or informally.
• Strong understanding of platform performance, plugin execution, API limits, and technical debt.
• Excellent spoken and written English.

Nice to Have:

• PL-400 or PL-600 certification.
• Experience with Dynamics 365 Sales, Field Service, Contact Center, or Customer Insights – Journeys.
• Experience with Azure services and API integrations.
• TypeScript and PCF experience.
• Experience with Agile delivery and Scrum.
• Experience with Azure DevOps backlog management.
• Experience working in international or multi-country environments.
• French or German language skills.

Come on board, and let’s grow together!

About UN1Q
 

UN1Q is a pre-launch startup building an advanced fitness, nutrition and wellness coaching platform across mobile, web, smartwatch and AI-powered experiences. Our product combines structured coaching, personalization, exercise and nutrition planning, and increasingly AI-powered functionality. As we approach market launch, we need someone to own the stories we tell about it, and how they reach people.
 

The role

• Title: Content Creator (AI-first, fitness & wellness)
• Seniority: Mid-level (2–4 years)

You will own UN1Q's day-to-day content: planning it, writing it, producing it with AI-assisted workflows, publishing it and learning from the results. Most of our campaign content is AI-generated, so you will be fluent in the tools that make it and have the judgement to keep it accurate, on-brand and honest. You'll work closely with our Digital Designer, who owns brand visuals and hero campaign assets, and with Marketing and our CEO, who knows the product and its scientific methodology end to end.

What success looks like (first 6 months)

• A content strategy and 90-day launch calendar (pillars, platforms, formats, cadence) agreed with Marketing and the CEO.
• A steady weekly output across the agreed platforms, built on a documented AI-assisted workflow (prompts, templates, checklists) that others can follow.
• A tone-of-voice guide and a claims checklist, covering what we can and cannot say about training, nutrition and results, in daily use.
• Launch content (teasers, announcements, educational series) published on schedule.
• A monthly performance report with two or three clear learnings, such as which hooks and formats work, acted on the following month.

What you'll do

Strategy & planning

• Build content pillars and a launch calendar tied to product milestones.
• Turn product features and the coaching methodology into simple, accurate content for each platform.

Writing & scripting

• Write hooks, scripts, captions and short-form copy in UN1Q's tone of voice.
• Keep a bank of reusable formats and prompts so quality stays consistent as volume grows.

Production

• Produce short-form video (Reels, TikTok, Shorts), carousels and stories using AI tools and the templates provided by Design.
• Use AI for ideation, scripting, voiceover, clipping and repurposing: tools such as ChatGPT or Claude for drafts, Higgsfield, Seedance, Grok Imagine or Kling for video, GPT Image for stills, ElevenLabs for voice.
• Edit everyday content in CapCut (or comparable tools); brief the Digital Designer when a piece needs hero-level production.

Publishing & community

• Schedule and publish across channels; monitor and answer comments and messages within agreed guidelines.

Measure & improve

• Track views, retention, saves, shares, clicks and sign-ups; test hooks and formats; report monthly.

Quality & compliance

• Check content for accuracy and unsupported claims, with the CEO signing off anything new or borderline.
• Label realistic AI-generated content as required by the EU AI Act, keep a log of tools and sources, and respect music and likeness rights.
• Avoid content that promotes extreme dieting, unrealistic body ideals or unsafe training advice.

Must-haves

1. 2+ years creating and publishing social content for a brand or product, shown by a portfolio or live channel with measurable results.
2. Strong written English: hooks, scripts and captions in a clear, natural brand voice.
3. Short-form video editing in CapCut, DaVinci Resolve, Premiere or similar, with a feel for hooks, pacing, captions and retention.
4. Regular, hands-on use of AI tools in real production: LLMs for ideation and scripting, plus AI image and video generation (for example Higgsfield, Seedance, Grok Imagine, Kling, Runway, Veo or GPT Image) and AI voice (for example ElevenLabs). Tool-agnostic; what matters is publish-ready output.
5. Content planning: building and running a calendar, and scheduling in Meta Business Suite, Buffer, Hootsuite or similar.
6. Reading platform analytics (retention, saves, shares, clicks) and turning them into changes in what you make.
7. A careful, evidence-based approach to fitness, nutrition and wellness claims, and genuine interest in the subject.
8. Judgement on AI output and basic compliance: rejecting weak generations, labelling realistic AI content, and respecting music and likeness rights.
9. Works independently in a small remote team, juggles several priorities, and collaborates well with design and marketing.

Nice-to-haves

• Experience with fitness, nutrition, wellness, health-tech or consumer-app brands; a fitness or nutrition qualification is a plus, not a requirement.
• Community management and creator, ambassador or influencer collaborations.
• App-launch content: waitlists, app-store assets, testimonial and user-story content.
• Comfort on camera or on voiceover, if we later decide to use founder- or coach-led content.
• Additional languages, depending on launch markets.
• Experience testing creative variations and working with Canva, Adobe Audition or royalty-free libraries such as Envato.

Are you a Data Scientist with a love of LLMs, generative AI?

We are looking for a passionate Data Scientist to implement AI solutions aimed at achieving business goals.

This role offers the opportunity to work on cutting-edge AI adoption projects that helps to improve current business processes.
 

     You'll be a great fit if you have:

•  Strong Python Experience (2 year +);
• Experience with LLM , Diffusion models;
• Knowledge of Prompt engineering;
• Experience with Gen AI-related technologies such as LangChain and RAG;
• Experience with Neural Networks (Optional) ;
• Experience with NLP , Predictive analytics and Machine learning;
• Experience with Pandas;
• Experience with SQL, including experience with large datasets;
• Strong experience in statistics;

• Bachelor's degree in Computer Science or a related field.
   

  What you'll do:

• Develop AI agents that utilize LLM, RAG and langchain approach;
• Implement LLM and Diffusion models to boost business productivity;
• Utilize LLM (LLM Vision) to improve object detection, text classification and extraction;
• Create forecasting, recommendation, and classification models;
• Transform business challenges to AI applications.
   

     We ensure your growth with:

• Competitive salary fixed in USD;
• Flexible working schedule and fully remote work format;
• Paid vacation days and sick leave days ;
• Personal and professional development opportunities;
• Participation in building innovative projects from scratch using modern technologies;
• Team-building activities and corporate events;
• English classes and educational events.

Dataforest helps businesses unlock the value of their data through AI, Data Engineering, Advanced Analytics and custom Web Product Development. We build scalable digital solutions for clients worldwide, driven by a culture of results, flexibility and collaboration.

Now we`re looking for a Senior Project Manager to join our team.

    You'll be a great fit if you have:

• PM Experience: 4+ years of project management experience specifically in an IT outsourcing/outstaffing company (must-have).
• English Level: C1 (Advanced) — fluent written and spoken communication skills for daily interaction with international clients.
• Agility & Context-Switching: Proven ability to switch context seamlessly and effectively manage multiple streams or teams simultaneously.
• Web Dev & Methodologies: Hands-on experience managing web development projects; deep knowledge of Agile (Scrum, Kanban) and Waterfall frameworks.
• Planning & Execution: Strong background in project planning, estimation, roadmap creation, and defining key performance metrics (KPIs/OKRs).
• Documentation & Tools: Deep understanding of project documentation standards and solid experience with task-tracking tools (Jira, Confluence, etc.).
   

     What you’ll do:

• Cross-Functional Team & Coordination: Coordinate cross-functional teams (developers, designers, QAs, and other specialists) across multiple autonomous project streams.
• Drive & Enhance AI-Driven SDLC: Take initiative in optimizing and scaling software development processes using modern AI tools and practices.
• Resource & Capacity Management: Take full ownership of team capacity and resource allocation; plan timelines, set objectives, and manage task assignments.
• Define & Track Success Metrics: Establish, monitor, and report on key project health and delivery metrics at every stage.
• Stakeholder Management: Maintain clear, proactive communication with key client stakeholders, internal dev teams.
  
  We ensure your growth with:
• Competitive salary fixed in USD
• Flexible working schedule and fully remote work format
• Paid vacation days and sick leave days 
• Personal and professional development opportunities
• Participation in building innovative projects from scratch using modern technologies
• Team-building activities and corporate events
• English classes and educational events.

We are looking for a dedicated Security Coordinator to join our team. This role focuses on securing our cloud and SaaS environments, requiring strong attention to detail, proactivity, analytical skills, and a good understanding of access control and data security risks.

Requirements:

• Experience with cloud platforms (AWS, GCP, Azure, or similar)
• Familiarity with identity and access management concepts
• Experience managing SaaS ecosystems (Google Workspace, Slack, etc.)
• Understanding of data security risks and access control
• Ability to analyze system permissions and identify unnecessary access
• Awareness of AI-related security risks (data leakage, prompt injection, uncontrolled usage)

Nice to Have:

• Experience with SOC 2 / security compliance
• Familiarity with IAM tools or security monitoring platforms
• Background in DevOps, IT administration, or security operations

Hiring Process

1. HR Screening (30 min)
2. Technical Interview (45 min)
3. Offer 

We are looking for an experienced Customer Support Professional. This role is responsible for providing support and guidance to users and customers across AI-driven products and services. The successful candidate must possess a strong technical background, professional work etiquette, and speak clearly and confidently. 

FLUENCY in English is a MUST.
 

RESPONSIBILITIES:

• Rapidly learn thorough understanding about the company, activities, services and able to answer the questions raised by a customer;
• Provide product/service information by answering questions, offering assistance;
• Follow up with prospective customers and return email / voicemail;
• Follow up with existing customers to confirm their satisfaction;
• Responsibility for researching and resolving complaints to ensure customers’ retention and satisfaction;
• Answer all incoming calls in a professional and timely manner;
• Attract potential customers by answering the questions about our products and services, offer information about other products and services;
• Keep a consistently positive, professional and cooperative tone with customers;
• Provide troubleshooting assistance for customers’ orders, account statuses and relevant problems.
   

EXPERIENCE AND SKILLS NEEDED:

• Must be fluent in productivity software such as MSOFFICE & GOOGLE WORKSPACE
• MUST be AI – AGI – GAI competent & certified.
• Strong technical background (IT, software, systems, or related fields);
• Must be fluent in comprehension, reading and writing English. Other languages spoken are the benefit.
• Manage incoming & outgoing calls to clients globally with deep experience in customer service processes and remote support environments.
• Flexible hours to support clients in the time zone regions of North American, Europe and  Asia.
• Critical thinker with excellent follow up, escalation skills to deliver results.
• Professional phone etiquette, with listening & communication skills;

Equipment requirements: high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements: Bachelor’s Degree from a recognized University. Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.
 

Candidates must have AI certification from Anthropic (Claude) or equivalent accreditation institutions, demonstrating practical experience in developing with COWORK, AGENTS, SKILLS, LLM, workflows, automations, or other AI solutions. Link for the required courses: https://claude.com/resources/courses or equivalent.

Candidates must have worked with clear understanding utilizing the Anthropic Claude Co-working workspace and tools.