Customer Support Engineer (offline)

Zoral, a leading provider of research and development to the software industry, is searching for Customer Support Engineer to join its development center in Kyiv.

Schedule: During Zoral out of hours (22:00 - 9:00 Kyiv time) and on holidays/weekends (distant).

Responsibilities:

Being available on call and ready to work on incidents sent by customer;
That person will also:
Be helping (part time) the existing project development team with their development/QA/DevOps tasks (~4 hrs per day)
And/or helping other projects with development or operation support activities.

Required skills:

Solid knowledge of CI/CD tools: Jenkins;
Hands on experience with: Docker, Git, Bash;
SQL;
Java Core;
Google Cloud Platform or Amazon Web Services would be a plus;
Strong communication skills, written and spoken English;
Responsiveness and discipline;
Issues and incidents root cause analysis and resolution.

Project description:

Founded in 2004, Zoral is a fintech software R&D company that helps banks, insurance, and retail to create automation environment that streamlines processes, increases profitability, and optimizes risks. Our comprehensive AI/ML models and real-time decision solutions successfully benefit businesses of all sizes - from startups to London/NY stock exchange listed companies. A dedicated lab focused on predictive systems for digital financial products, as well as offices in London, Philadelphia, and Berlin, help us deliver our technologies in USA, Canada, UK, Australasia, Africa, and Latin America. Innovative experts in software and web development, data science, quality assurance, and digital marketing stand behind the success of Zoral's products and services.

Zoral offers attractive salary, compensation package, as well as good opportunities for career and personal development.

About Zoral Labs

Zoral is a fintech software research and development company. We were founded in 2004.

We operate one of largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.

Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.

We are one of the world’s leading companies in the use of unstructured, social, device, MNO, bureau and behavioral data, for real-time decisioning and predictive modeling.

Zoral software intelligently automates digital financial products.

Zoral produced the world’s first, fully automated, STP consumer credit platforms.

We are based in London, New York and Berlin

Company website:
https://zorallabs.com/company

DOU company page:
https://jobs.dou.ua/companies/zoral/