Customer Support Engineer (night time) (offline)

Schedule: During Zoral out of hours (22:00 - 9:00 Kyiv time) and on holidays/weekends (remote).

Responsibilities:

Being available on call and ready to work on incidents sent by customer;
That person will also:
Be helping (part time) the existing project development team with their development/QA/DevOps tasks (~4 hrs per day)
And/or helping other projects with development or operation support activities.

Required skills:

Solid knowledge of CI/CD tools: Jenkins;
Hands on experience with: Docker, Git, Bash;
SQL;
Java Core;
Google Cloud Platform or Amazon Web Services would be a plus;
Strong communication skills, written and spoken English;
Responsiveness and discipline;
Issues and incidents root cause analysis and resolution.

Project description:

Founded in 2004, Zoral is a fintech software R&D company that helps banks, insurance, and retail to create automation environment that streamlines processes, increases profitability, and optimizes risks. Our comprehensive AI/ML models and real-time decision solutions successfully benefit businesses of all sizes - from startups to London/NY stock exchange listed companies. A dedicated lab focused on predictive systems for digital financial products, as well as offices in London, Philadelphia, and Berlin, help us deliver our technologies in USA, Canada, UK, Australasia, Africa, and Latin America. Innovative experts in software and web development, data science, quality assurance, and digital marketing stand behind the success of Zoral's products and services.

Zoral offers attractive salary, compensation package, as well as good opportunities for career and personal development.

About EPAM Systems (Spain, Malaga)

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

EPAM is committed to providing our global team of 60,000+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Company website:
https://epam.com

DOU company page:
https://jobs.dou.ua/companies/epam-systems/