Project Description:
We build the platform, which supports client onboarding in global financial institution. This platform includes processing of onboarding requests as they flow from Clients to Sales to Operations and to downstream processing functions. Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications. The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap. There is a potential to develop machine learning and process mining solutions as add-ons to the platform, given the delivery of planned features is on target.
Responsibilities:
You will be part of team which will:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Participate in UAT/PROD releases
- Train Prod support on issues
You personally will be:
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality
Mandatory Skills:
- At least 3+ years of proven experience in a L2 / L3 lead position
- Analytical mindset
- Excellent communication skills
- 3+ years of working in complex enterprise setup
- Ability to work on multiple projects simultaneously
- Experience of working within a shared services function with a diverse client base
- Expertise in process management including current state, pain point recognition and future state design
Nice-to-Have Skills:
- Leadership from the ground up attitude
- Basic SQL knowledge
- Good Excel knowledge
- A broad understanding of stack of technologies such as Java, Mongo, RestAPI, XML, ELK, Unix
Languages:
English: Upper-intermediate
About Luxoft
Luxoft provides high-end business solutions to clients across the globe. With deep domain expertise in the finance, telecom, energy, automotive, and travel industries, the company consistently goes beyond its clients’ expectations by bringing together technology, talent, innovation, and the highest quality standards.
We offer international delivery capabilities through our network of state-of-the-art delivery centers around the world. Luxoft`s customers benefit from the right mix of technology skills, industry knowledge, proprietary processes, methodologies, and a choice of engagement models.
Company website:
www.luxoft.com
DOU company page:
https://jobs.dou.ua/companies/luxoft/
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