Project Description:
We build the platform, which supports client onboarding in global financial institution. This platform includes processing of onboarding requests as they flow from Clients to Sales to Operations and to downstream processing functions. Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications. The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap. There is a potential to develop machine learning and process mining solutions as add-ons to the platform, given the delivery of planned features is on target.
Responsibilities:
You will be part of team which will:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Participate in UAT/PROD releases
- Train Prod support on issues
You personally will be:
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality
Mandatory Skills:
- At least 3+ years of proven experience in a L2 / L3 lead position
- Analytical mindset
- Excellent communication skills
- 3+ years of working in complex enterprise setup
- Ability to work on multiple projects simultaneously
- Experience of working within a shared services function with a diverse client base
- Expertise in process management including current state, pain point recognition and future state design
Nice-to-Have Skills:
- Leadership from the ground up attitude
- Basic SQL knowledge
- Good Excel knowledge
- A broad understanding of stack of technologies such as Java, Mongo, RestAPI, XML, ELK, Unix
About Luxoft
Luxoft (NYSE:LXFT) is a global consulting partner that offers end-to-end digital solutions to solve clients’ complex business challenges.
We are a new class of digital service provider that combines consulting, strategy, and engineering at scale. We use this to drive business change by applying engineering excellence, deep domain expertise, and our senior software engineering talent to improve your client’s customer experience, boost your operational efficiency, and strengthen your competitive advantage.
We have expertise in automotive, financial services, healthcare, life sciences, telecommunications, and other industries. As a highly committed partner, we take customer challenges as our own. Our dedication stems from a passion for technology and a bespoke attention to your needs.
With over two decades of consistent, timely delivery and management of complex projects, we now serve over 280 active clients. With our headquarters in Zug, Switzerland and 42 global locations, we operate in 21 countries across five continents, providing you with robust global delivery platform. With about 12,700 employees, we have the best technology talent to support your business needs.
Company website:
https://www.luxoft.com/
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