We are currently looking for a Professional Support Engineer to join our Support team and work on monitoring, administrating, supporting Omilia’s cloud services.

RESPONSIBILITIES

- Monitor and Support Omilia’s mission critical-applications.
- Evaluate and prioritize customer support cases.
- Address user tickets regarding Development, Systems, Management.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Follow up with clients to ensure their systems are functional.
- Monitor all assign cases for customer support and update all activities on company tracking system.
- Install, configure, administrate and troubleshoot of production and/or internal systems at operating systems and application level.
- Provide customer support services upon demand, handling emergencies (telephone support, remote services), low priority problems and technical queries.
- Maintenance of WIKI and technical documentation (for support team) of processes and procedures used throughout normal operations.
- Follow applications configuration, deployment and support procedures.
- Participate in a 24x7 shift schedule if required.

REQUIREMENTS

- At least 2 years of relevant experience in Support Engineer or System administration or similar role.
- Excellent verbal and written commands of English
- Bachelor’s Degree in Computer Science or equivalent.
- Experience in the Linux Operating System.
- Experience in Monitoring Systems (e.g. Nagios/Zabbix/Prometheus)
- Experience in Ticketing/Tracking Systems (e.g. Jira)
- Experience in Web and Application Server tools administration (e.g. Apache, Apache-Tomcat, Nginx, Wildfly)
- Experience in Networking (e.g. VPN, HTTPS, TCP/IP, SSL protocols)


BENEFITS

- Attractive compensation package
- Development in professional growth (courses, trainings)
- Friendly working offices
- With Omilia, you will work within a great team of likeminded young people, working hard and enjoying every bit of it, delivering disruption in how consumers communicate with organisations all over the world!
- With Omilia, you will be able to travel to Greece for team buildings at our amazing HQ offices!

About UA Ltd

At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years.
Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improves the customer experience and significantly decreases operational costs.
DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-services in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.
With current operations and installations in more than 9 countries, including the US and Canada, and case studies with some of the biggest banks and telcos of the world, Omilia sports the fastest growing NLU solution in the market.
To learn more about Omilia visit omilia.com

Company website:
https://omilia.com/

Job posted on 14 January 2020
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