Technical Support Lead (offline)

This platform includes processing of onboarding requests as they flow from Clients to Sales to Operations and to downstream processing functions. Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications. The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap. There is a potential to develop machine learning and process mining solutions as add-ons to the platform, given the delivery of planned features is on target.

Responsibilities:
You will be part of team which will:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Participate in UAT/PROD releases
- Train Prod support on issues

You personally will be:
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality

Mandatory Skills:
- At least 3+ years of proven experience in a L2 / L3 lead position
- Analytical mindset
- Excellent communication skills
- 3+ years of working in complex enterprise setup
- Ability to work on multiple projects simultaneously
- Experience of working within a shared services function with a diverse client base
- Expertise in process management including current state, pain point recognition and future state design

Nice-to-Have Skills:
- Leadership from the ground up attitude
- Basic SQL knowledge
- Good Excel knowledge
- A broad understanding of stack of technologies such as Java, Mongo, RestAPI, XML, ELK, Unix

About Luxoft

Luxoft is a high-end application outsourcing provider of choice and a trusted technology advisor to Global 2000 and medium-sized growth companies that apply compelling technologies to obtain leadership positions in their respective markets.
Luxoft today finds the Best talents, proposes career growth & employment benefits. Our teams are involved in high complicity & innovative projects for the Top leaders companies around the Globe.

Company website:
https://career.luxoft.com/locations/ukraine/

DOU company page:
https://jobs.dou.ua/companies/luxoft/