Responsibilities:
- Investigate technical problems and diagnose root causes
- Develop, design and propose solutions to meet technological and business needs for customers
- Provide reliable resolution of critical and high impact problems for customers
- Work with R&D and Product teams to meet customer requirements and improve our product
- Collaborate with end users to identify needs and opportunities for improved data management and delivery
- Manage projects internally as well as externally
- Present complex technical information to non-technical audiences
- Take part in the creation and maintenance of our knowledge based and community
Requirements:
- At least 1 year of experience with IT infrastructure and applications support
- Excellent English – communication, listening, presentation, and writing skills
- Some experience with relational databases (MS SQL, MySQL, Oracle)
- Data driven, analytical mind and excellent problem-solving skills
- Experience in creating and supporting infrastructure for SaaS systems
- Detail-oriented thought process with ability to prioritize and multitask
- Proven ability to motivate and work both independently and in a team environment
- Passion for support and helping others
- Strong desire to learn, grow and contribute to overall company values of collaboration and service
- Bachelor’s degree in Information Systems / Computer Science / Industrial - Engineering / Management / Economics or equivalent
Desirable:
- A solid understanding of Linux fundamentals and tools
- Experience with virtualization and cloud services (AWS, vSphere)
- Web development background and/or programming skills
- Experience with NoSQL databases such as MongoDB or Hadoop
- Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Cognos or QlikView
What's in it for you:
- Variety of knowledge sharing and training opportunities
- Unique working environment where you communicate and work directly with client
- Competitive salary
- Career and professional growth
- Possibility to work in a big and successful company
- Long-term employment with 24 working-days paid vacation and other social benefits
- State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions
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