Head of Support (offline)

Required skills:
experience on the similar position;
good knowledge of Polish (is a must);
ability to quickly solve crisis and extraordinary situations (is a must);
experience with statistical analysis and reporting;
experience in team management;
skills of process optimization;
experience in sales would be an advantage.
Responsibilities:
organization of the contact center work;
responsibility for your team’s results;
ensuring that KPI’s are reached;
quality control of customer service (writing scripts, control of the customers’ feedback, etc);
analyze and monthly report to the top management;
optimization of the contact center work;
participation in the recruiting and training of new staff.
We offer:
non-stop practice of Polish language;
office in the city center, 2 minutes from m.st. Palats Sportu, with lots of fashionable cafes nearby;
fixed working hours from 10:00 to 19:00;
paid sick leaves and 24 days of paid vacation;
comfortable working conditions (tea/coffee, game room);
friendly young team.

About Surebet247

Surebet247 (www.surebet247.com) which trades under the name ChessPlus International Limited is an online (casino online, lotto and virtual football site) and retail sports betting company with operations in Nigeria Republic of Benin and Ghana.

Founded in 2011, we are renowned for our fast payout of winnings, user-friendly interface, easy registration process, excellent customer support and variety of market options offered on different sports. We offer competitive odds and exciting promotions to our diverse customers and we also support and give back to communities where we operate.

Surebet247 is registered and licensed in all states of operations in Nigeria and is licensed and regulated through the Gaming Commission of Ghana (GCG). We are an advocate of responsible gambling.

Company website:
https://surebet247.com/