Application Support Engineer (ID: 8425) (offline)

Areas of Responsibility

- Process user tickets: clarify the issues, make sure enough details are provided (screenshots, steps to reproduce), progressively learn from your teammates improving skills to fix a number of tickets by yourself, if the issue is a bug or an improvement request, open and follow-up a related ticket towards the vendor
- Install fixes, patches and new versions from the vendor
- Validate fixes: run the steps to reproduce the issues as described in the tickets, check that the fix indeed solved them
- Monitor the health of the system and improve this monitoring when required (based on Nagios)
- Perform maintenance operations on the system like shutdown and restart, to support interventions from our sysadmin teammates like Linux and Oracle patching
- Create complex ad-hoc SQL queries and reports to retrieve information needed by the users

Qualifications

- Good knowledge of OSI model
- Web applications maintenance: HTTPS protocols, load-balancing, reverse proxy
- Experience with Linux system as a user on the command line interface
- Knowledge and adherence to develop best practices: versioning, documentation, testing
- Very good command of English

Will be an advantage

- Oracle: writing advanced SQL queries, knowledge of APEX 5
- Familiar with the setup and maintenance of java application servers (preferred Weblogic)
- Experience with the Netcracker inventory and service assurance (SPM) modules
- Python knowledge (used to automate tasks, write monitoring scripts, etc.)
- Familiar with Telecom technologies: IP, optical, signalling and voice in order to better understand the data model of the inventory system as well as interact with users (who are mostly telecom engineers)

Personal Skills

- Good communication skills to interact with users
- Precision and structured approach during troubleshooting of issues
- Fast learner, willingness to increase knowledge on the Netcracker inventory system, the BICS-specific data model and telecom technologies, etc.

About Infopulse

Infopulse, a part of the Tietoevry Group, is an international IT company founded in 1991 in Ukraine. We are driven by values of innovation, flexibility, openness, and involvement, which are shared by our team of more than 2,000 specialists. Infopulse has delivery centres in 5 countries in Europe and South America. Our experts bring extensive expertise in Banking and Finance, Telecom, Energy and Utilities, Software Development, and Hi-Tech industries and provide a range of services including IT Consulting, Software Development, Cloud & Infrastructure services, and Cybersecurity services to our clients in over 40 countries.

Infopulse is one of the world's top 100 outsourcers recognised by IAOP® and is a certified partner of Microsoft, Amazon, Citrix, and OpenText. The company meets the highest international standards of corporate governance, which is confirmed by ISO 9001, ISO 27001, and ISO 14001 certifications.

Industry leaders such as BICS, BOSCH, Corteva Agriscience, Credit Agricole, Delta Wilmar, ING Bank, IPCO, Metinvest, Microsoft, Offshore Norge, OLX, OTP Bank, Santander, UKRSIBBANK BNP Paribas Group, Vodafone, Zeppelin Group, among others, entrust their projects to us. By now, we have successfully implemented more than 3,500 projects with these partners.

The strength of Infopulse lies in the diversity of our perspectives and the unity of the principles we adhere to every day. Together with our team, clients, and partners we strive to create a better future.

Company website:
https://www.infopulse.com

DOU company page:
https://jobs.dou.ua/companies/infopulse/