Required skills * Extensive working knowledge of Cloud based platforms (MS Azure ideal) * 5+ experience of Infrastructure operations * Knowledge of IT Service Management (ITIL / MOF / COBIT) frameworks (certification ideal) * Experience in managing & influencing diverse teams * Hands-on supporting cloud-based applications
As a plus Working Knowledge of: * Enterprise configuration management tools (e.g. Azure ARM templates) * Networking standards and protocols (inc VNET, ASE, WAF) * Common security standards (inc ISO, SOC 2, PCI) * Project Management * Monitoring tools such as Azure monitor * E-commerce solutions: management and monitoring
Responsibilities * Ensure SLA compliance for the services delivered to our customers * Provide oversight for the incident escalation process, ensuring that root-cause is conducted for all problems * Work with pre-sales solution architects in the Americas region to ensure that the proposed solution designs are compatible with the operational standards and are acceptable for production use * Input into and help enhance the operational processes & procedures
We offer * Work with skilled and passionate colleagues who care about the results * Good opportunities for further training and professional education * Flexible working hours, competitive salary with benefits and bonuses * Long-term employment with social benefits * English classes and health insurance at company expense * Possibility of short and long work in foreign offices