Takeoff Technologies is seeking a dynamic, passionate professional to join the team as a Technical Support Specialist. Don’t waste your time - apply for this awesome opportunity and join our fabulous team!

- Technical education
- Flexible, growth mindset with a focus on problem-solving
- Thrives in a fast-paced, rapidly changing environment
- Comfortable working with new technology and data
- Experience in an entrepreneurial setting, able to take initiative and work well cross-functionally
- At least the Upper-Intermediate level of English, both written and verbal
- Excellent communication skills, both written and verbal
- Ability to balance working independently with confidence while being an integrated part of a strong team
- Experience working with helpdesk tools / remote monitoring/databases
- At least 2 years of work experience will be great, however, will consider all technically qualified and enthusiastic candidates

Work conditions:
- Working hours 2 PM - 2 AM within Kyiv time (taxi home is provided by company), 8 hours shifts, flexible days off
- Office in the center of the city
- Dynamic, young and friendly team
- Competitive salary
- Constant challenges

- Provide frontline client technical support - understand the issue, reassure the customer, providing solutions, communicate with developers and report on the resolution
- Contribute to documentation for client training and troubleshooting
- Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth
- Gather required information from clients and escalate issues to other internal resources according to the predefined process as required
- Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool
- Manage other projects as assigned

About Takeoff

Takeoff is a product company, developing a robotic-driven store concept, offering supermarket assortment through fast and easy mobile ordering and free pickup in an hour after the order. We partner with World-leading retailers and robotic component companies to deploy our automated stores and end-to-end eGrocery technology solution.

Company website:

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Смотреть актуальные вакансии Customer / technical support Kyiv→.

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