Technical Support Specialist (offline)

Requirements:
- Technical education
- Flexible, growth mindset with a focus on problem-solving
- Thrives in a fast-paced, rapidly changing environment
- Comfortable working with new technology and data
- Experience in an entrepreneurial setting, able to take initiative and work well cross-functionally
- At least the Upper-Intermediate level of English, both written and verbal
- Excellent communication skills, both written and verbal
- Ability to balance working independently with confidence while being an integrated part of a strong team
- Experience working with helpdesk tools / remote monitoring/databases
- At least 2 years of work experience will be great, however, will consider all technically qualified and enthusiastic candidates

Work conditions:
- Working hours 2 PM - 2 AM within Kyiv time (taxi home is provided by company), 8 hours shifts, flexible days off
- Office in the center of the city
- Dynamic, young and friendly team
- Competitive salary
- Constant challenges

Responsibilities:
- Provide frontline client technical support - understand the issue, reassure the customer, providing solutions, communicate with developers and report on the resolution
- Contribute to documentation for client training and troubleshooting
- Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth
- Gather required information from clients and escalate issues to other internal resources according to the predefined process as required
- Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool
- Manage other projects as assigned

About Tribute Technology

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions.

Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for families, as well as efficiency and profitability for funeral homes and obituary hosting services. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users.

Tribute is a unique new model that brings the stability of B2B software PLUS the explosive growth and valuation of eCommerce.

We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

Company website:
https://www.tributetech.com/