Support Engineer/Engagement Analyst

Project Description:
The project is an enterprise grade reference data distribution platform serving hundreds of clients globally within one of the largest US based investment companies in the world. The platform is a set of services, which provides access to various reference data for internal company applications in multiple ways:
- set of JSON documents on demand via REST;
- set of JSON documents in a single file via batch loading;
- post-processed JSON response by specific business logic via REST;
- real-time data streaming according to particularly specified criteria;

Our data collections count hundreds of millions of records, tens of millions updates on a daily basis, which describe securities, prices, FX rates, institutional organizations, regulatory information etc. Our services provide data for trade capturing systems, reporting engines, clearing applications and other internal company systems.

Technologies Stack:
Scala, Akka HTTP, Akka streams, Apache Flink, Apache Storm, Kafka, MongoDB, ElasticSearch, Scalaz, Cats, Shapeless, Docker, Spec2, SBT

Team Description:
- family-like friendly team;
- team opened for the new challenges;
- team which owns technical decisions and drives business initiatives;
- team where everyone could contribute in architecture/design development;
- team where all good ideas are accepted;
- team which likes clean and well-documented code;
- team where word "refactoring" is frequently used and applied;

- communication with clients - project managers, analysts and developers of internal bank applications;
- elicitation of required by clients data;
- provide recommendation for particular service usage;
- API building and approval;
- clients support during and after on-boarding process;
- collecting of clients requests and feedback;
- provide insights and actionable recommendations for improving of existing functionality based on clients requests and feedback;
- writing and updating existing user documentation and quick guides;

Mandatory Skills:
- at least two years of experience in technical support and/or one year in business analysis;
- understanding or practical experience with JSON, HTTP, REST, XML;
- strong Upper-Intermediate level of English;
- ability to work with multinational stakeholders;
- solid self-organizational skills including attention to details, multi-tasking;

Nice-to-Have Skills:
- basic understanding of investment banking business domain would be a plus
- databases usage experience (basic selections, conditional selections, aggregations)
- understanding of Websockets, Tibco EMS, MongoDB or other NoSQL databases;

About Luxoft

Luxoft (NYSE:LXFT) is a global consulting partner that offers end-to-end digital solutions to solve clients’ complex business challenges.

We are a new class of digital service provider that combines consulting, strategy, and engineering at scale. We use this to drive business change by applying engineering excellence, deep domain expertise, and our senior software engineering talent to improve your client’s customer experience, boost your operational efficiency, and strengthen your competitive advantage.

We have expertise in automotive, financial services, healthcare, life sciences, telecommunications, and other industries. As a highly committed partner, we take customer challenges as our own. Our dedication stems from a passion for technology and a bespoke attention to your needs.

With over two decades of consistent, timely delivery and management of complex projects, we now serve over 280 active clients. With our headquarters in Zug, Switzerland and 42 global locations, we operate in 21 countries across five continents, providing you with robust global delivery platform. With about 12,700 employees, we have the best technology talent to support your business needs.

Company website:

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