Customer success executive
Creatio is a leading low-code, process automation and CRM company.
Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.
WHAT WE EXPECT:
— Fluency in English is a must
— Experience in B2B account management or project management with Enterprise accounts not less than 2 years
— Desire to learn and adopt fast according to a changing market environment
— Customer-centric expert with track of record in delivering of customer success
— Project management experience with full-cycle Corporate and Enterprise projects
WHAT WE OFFER:
— Opportunity to work in a leading software company
— Unique experience of working with global markets
— Enormous opportunities for professional and career growth
— Competitive salary
— Professional training
— Healthcare insurance
— Corporate gym and cafe
RESPONSIBILITIES:
— Maintain and develop long-term relationships with strategic global customers of Enterprise segment
— To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives
— Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues
— Engage and collaborate with overseas customers and partners to find win-win structure of relationships for all parties
— Grow customers portfolio through zero churn and active cross and up sales
— Maintain higher than industry average NPS score
— Fluency in English is a must
— Experience in B2B account management or project management with Enterprise accounts not less than 2 years
— Desire to learn and adopt fast according to a changing market environment
— Customer-centric expert with track of record in delivering of customer success
— Project management experience with full-cycle Corporate and Enterprise projects
WHAT WE OFFER:
— Opportunity to work in a leading software company
— Unique experience of working with global markets
— Enormous opportunities for professional and career growth
— Competitive salary
— Professional training
— Healthcare insurance
— Corporate gym and cafe
RESPONSIBILITIES:
— Maintain and develop long-term relationships with strategic global customers of Enterprise segment
— To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives
— Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues
— Engage and collaborate with overseas customers and partners to find win-win structure of relationships for all parties
— Grow customers portfolio through zero churn and active cross and up sales
— Maintain higher than industry average NPS score
About Terrasoft
Присоединяясь к Terrasoft, вы становитесь частью крупной международной компании, лидера на рынке CRM-систем с офисами в 7 крупнейших городах мира и командой профессионалов в 500 человек. Опыт и знания нашей команды — самое ценное, что у нас есть. Мы ценим труд и время каждого, предоставляя массу возможностей для профессионального развития и карьерного роста. Работа в Terrasoft — это работа в дружеской и вдохновляющей атмосфере, комфортном офисе с потрясающей корпоративной культурой.Company website:
https://www.terrasoft.ua/joinus
Job posted on
2 December 2019
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