Customer Success Manager (offline)

As a tech support rep, you will play a key role in supporting the existing clients, as well as interacting with the guest visitors on the site, largely contributing to the continuous improvement of our Magento solutions. You will play an integral role in working with customers, and other GoMage team members in sorting, monitoring and resolving technical support issues towards client satisfaction.

What You'll Do:
- Stand at the frontline of GoMage technical support;
- Face all kinds of questions from the store clients over the live chat, Help Desk, and phone;
- Gather required information from clients and escalate issues to other internal resources according to the predefined process as required;
- Create and maintain the documentation of GoMage modules;
- Document all steps and procedures towards troubleshooting and resolving issues with the internal team.

You'll fit this role if you have:
- General understanding of the Magento platform;
- Knowledge of modules (extensions) development, versioning;
- Experienced as a Technical Writer or similar role;
- Excellent presentation and communication skills;
- Experience in technical writing of software documentation;
- Ability to translate highly technical information into easily understandable information for customers;
- Strong feeling of common sense;
- Anger management and facilitation skills towards hard clients;
- Excellent written and verbal English with advanced grammar knowledge;
- Background in engineering or computer science is a big plus;
- Critical thinker and problem-solving skills;
- Team player;
- Great time-management skills;
- Strong interpersonal skills.


Our Commitment To You:
- Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement;
- Opportunities to learn daily through training, assignments, and collaborating with experts across the company;
- Access to leading-edge technology;
- English learning classes (remotely);
- A floating work schedule;
- 28 days’ paid annual leave a year;
- Competitive salary depending on skills and experience.

About Marbazzar Inc.

🚀 Launching in 2024 | Founded in 2023 🚀

🔮 Welcome to Marbazzar, the future of online shopping! As an innovative AR marketplace, we're redefining e-commerce for the next generation.

Marbazzar is designed for the Gen-Z and Alpha consumers who demand engaging, interactive, and personalized shopping experiences. Our platform allows users to create personalized 3D avatars, reflecting their unique body shapes and sizes, promoting a body-positive shopping environment. 🙌

From static 2D images to dynamic 360° 3D experiences, Marbazzar brings products to life right before your eyes. Shoppers can try on clothes virtually, reducing the rate of returns and increasing buyer satisfaction. 🎉

For our e-commerce partners, we offer an opportunity to boost conversions and provide an immersive shopping experience to customers. We make it easy to transform your inventory into AR, creating a shopping experience like never before. In fact, sharing Marbazzar with fellow sellers could fast-track your registration. 💼

At Marbazzar, we believe in a greener planet and by reducing return rates, we aim to contribute to a more sustainable future. 🌍

"Marbazzar - The Future of Online Shopping in AR."

Company website:
https://www.marbazzar.com