Maintenance analyst (offline)

We are looking for a full-time Maintenance Analyst at Virtuace!
Responsibilities:
Support of application Surety in GuideWire PolicyCenter
Review incidents and/or requests from the customer perspective and decide whether they should be assigned to the development team or may be resolved at analyst level
Troubleshooting/responses to user requests/incidents received and providing first level support for users of certain set of applications
Multi-task between multiple critical or high severity issues
Answer and handle calls/emailings related to Surety in GuideWire PolicyCenter
Required skills:
2 years Help Desk/Service Desk analyst experience, or 1.5 year of junior Business analyst experience
Upper-intermediate level of English
Ability to work from 3pm till 11 pm Kiev time
Work independently to analyze escalated issues, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution
Excellent written, verbal, listening, analytical, and communication skills required. Must be able to easily grasp and communicate complex ideas
Thank you for your attention and have a good day!

About INSART

INSART is a strategic technology partner for the top Fintech companies.

Our big goal is to transform INSART from an outstaffing agency into a strategic technological partner for 100+ top Fintech companies with overall 100+ million users for all clients before 2030.

Areas of expertise: Paytech, Money Remittance | Digital Banking, Neobanks | Wealthtech, Robo-Advisors, Personal Finance | Asset Management, Investment & Savings | Trading & Capital Markets | Insurtech | Lendtech, Alternative Loans, Re-financing | Real Estate & Mortgages | Crowdfunding Fundraising Platforms | Nonprofits | Donations | Accounting, Corporate Finance, Payroll & Benefits | Regtech, Compliance & Online Cybersecurity.

We are a team of 90+ people passionate in Fintech and software engineering, located primarily in Kharkiv (Ukraine) and Krakow (Poland) with the headquarters in Miami, Florida (USA).

What we stand for? 🚀

INSART helps Fintech companies build the most innovative, convenient, secure, and cost-effective software products and solutions.

We use our technological, management, and domain expertise and provide secure teams of software engineering experts to solve business challenges of our clients.

We aim to transform all verticals of the legacy financial industry and to provide people with the tools to achieve financial freedom in the digital world.
You can learn more about us at www.insart.com

FinTech expertise:
- Online Payment Systems & Payment Processing
- Wealth Management & Robo-advisors
- Lending & Fundraising
- Trading Platforms & Algorithms
- Insurances & InsurTech
- Online Security
- Blockchain & Cryptocurrencies
- Big Data Analytics

Technologies by system architecture layers:
- Backend/Server: Java, Spring, Hibernate, JBoss, Tomcat, WebLogic, Tapestry, Faces, EJB
- Frontend/Web: JavaScript, Angular.js, Ember.js, React.js, Backbone.js, REST, HTML5, CSS3
- SQL DBs: PostgreSQL, MySQL, Oracle, MS SQL Server, IBM DB2
- NoSQL DBs: MongoDB, Couchbase, Neo4j
- Big Data: Spark, Hadoop, Hazelcast, Kafka, Elasticsearch
- Data Science & Analytics: R, Python, C++, OLAP, MatLab
- Mobile: Android Java, iOS Objective-C, Cordova, JavaScript, HTML5, CSS3
- Embedded: C/C++, Embedded Linux
- Cloud: Amazon AWS, Heroku

Company website:
http://insart.com/

DOU company page:
https://jobs.dou.ua/companies/insart/