ITIL Process Manager (offline)

Required skills:
— Solid understanding of ITIL principles,
— Proved experience in ITIL processes to design and implementation in enterprise segment,
— Experience in enterprise-level ITSM tools, including requirements development,
— Basic knowledge of IT infrastructure and security,
— Management of stakeholders and their expectations,
— Strong communication/negotiation skills,
— Upper-intermediate English,
— Independent research on solutions,
— Willing to collaborate with both business and developers,
— Critical thinking and detail orientation,
— Self organized,
— 3+ work experience in IT.

As a plus
Experience with Heat, external audits experience, SOX compliance awareness, project management essentials, BPMN or alike.

Responsibilities:
— To take ownership of various IT processes, such as Access Management and Asset Management;
— Develop and implement new IT processes, such as Problem, Knowledge and Service Level Management,
— Integrate IT processes with each other,
— Conduct training on processes for the business and IT,
— Provide communication and follow-up with the business partners and to be contact person from IT side,
— To make sure that all ITGC controls are covered and implemented from SOX perspectives,
— Maintain, support and prepare a request for automation for established IT processes, conduct validation of automated processes,
— Prepare and maintain all needed documentation, including SOPs (procedures, work instructions etc.) for the processes,
Handle outstanding and exceptional cases.

About Materialise

Materialise has over 25 years of experience in providing 3D printing services and software solutions for a variety of industries, including healthcare, automotive, aerospace, consumer goods, and art and design. With our open, flexible solutions and meaningful applications, we strive towards creating a better and healthier world driven by innovation.

Company website:
http://www.materialise.com