Requirements:
- Excellent communication, relationship building, problem-solving skills
- Good management, self-organization skills and attention to detail
- Punctuality, accuracy, ability to work with large volumes of work
- Ability to track problems and provide sustainable ways for resolutions
- To be able to draw conclusions and provide recommendations in a clear way
Responsibilities:
- Responding to customer queries in a timely and accurate way, via email or chat
- Monitor customer complaints and reach out to provide assistance
- Identify customer needs and help customers use specific features
- Perform the activity needed on a certain scenario
- Follow up with customers to ensure their issues are resolved
Skills:
Excellent knowledge of MS Office (Outlook, MS Word, MS Excel)
Confident PC User
Languages:
English: Upper-Intermediate Level
We offer:
- Great chance to start your IT career
- Flexible schedule
- Friendly and open-minded team
- Challenging tasks and projects
- A regular performance appraisal
- An inspiring and cozy office located in the city center (Korolenko Street) with relax, fun zones and beautiful view to the city
- Relax and fun zones
- Free English 3 hours per week
About Hyperion Tech
Founded in 2017 by a group of IT professionals, Hyperion-Tech builds offshore dedicated teams of great software engineers and designers.
The recruitment and screening process ensures that all developers hired to be a part of each individual team are exceed all expectations. Hyperion-Tech evolves it's research and hiring skills to be able to tailor for any client's need there may be.
As well as being superstars in hiring, we employ the best Project Managers to set up a friendly and nurturing environment for all our current and future colleagues to shine as high-performing professionals and to feel great and comfortable at work.
Company website:
http://hyperion-tech.co/
DOU company page:
https://jobs.dou.ua/companies/hyperion-tech/
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