Customer Support Specialist (offline)

Who we are.
Amazing apps is about creating mobile applications that improve the Health of Millions of People around the world. We are proud of the fact that we are located in Ukraine and we are successfully building a global IT-Product company.
We are always looking to expand our team with people who share the same passion for delivering the best results and for resting together after the effective performance. Are you ready?

What You’ll Do:
• Handle and resolve requests from users via emails, Play Market and App Store consoles
• Contribute to the improvement of users’ experience
• Conduct customer satisfaction surveys & interviews
• Share customer feedback with the team

About you:
• Knowledge of English at the level of Upper-Intermediate
• Great communication & interpersonal skills
• Sharp analytical & research skills
• Customer-oriented and responsible attitude
• Ability to prioritize tasks

Will be a plus:
• Fluent 2nd language
• Experience with Zendesk, Jira or another customer service software
• Experience in similar position

What we offer:
• Comfortable working conditions: full-time remote collaboration, you can work in any convenient place for you with Internet access.
• Fair compensation that allows employees to focus on project development and their own professional growth
• Highly professional team with all possible growth and development: all important decisions are made by communication and your opinion will always be conditional

We believe that work can be a pleasure, so we are waiting for someone who shares our views.

Our applications:
Yoga Go — apple.co/2OXPszb
Fitcoach — apple.co/2UisW7s
Muscle Booster — apple.co/2LyMBA1

INTERVIEW STAGES
Stage 1. Test task
Stage 2. Interview with recruiter and Customer Support Manager
Stage 3. Final interview with core team (Product Manager, Head of Talent Acquisition Team)

If you found yourself in these lines — we are looking forward to your CV.

About Amazing Apps

Amazing apps is about creating mobile applications that improve the Health of Millions of People around the World.

We are proud of the fact that we are located in Ukraine, but we are successfully building a global IT-Product company.

We currently have 100+ people in our team.
The main distinguishing feature of Amazing People is their desire to constantly grow, develop and learn new things.

Why do people like to work at Amazing Apps?
• We work on creating and developing our own projects. There is no outsourcing.
• The company values the initiative of its workers and their ability to work independently.
• The ideas and suggestions of everyone are heard, and good ideas are quickly implemented and tested out.
• Clearly stated goals and priorities help workers focus on important tasks and organize their work properly.
• Weekly meetings with managers give employees the opportunity to get feedback about their work and understand how to achieve the best results.

About our technologies:
iOS: Swift, MVC, MVVM, Dependency Injection, UIKit, Autolayout, REST API, Alamofire, In-App Purchases, Local and Remote notifications, Grand Central Dispatch, NSOperations, Core Data, Realm, Fabric, AVFoundation.

Android: Kotlin, MVVM, Android Architecture Components, Dependency Injection, REST API, Push Notifications, Crashlytics, Offline mode.

Amazing Apps is a data-driven company. The analytics department uses different tools.
Data storage: Amazon redshift + Spectrum
Data processing — R, Python
BI — Data studio, Tableau
Data sources — platform APIs, incoming data streams

What we offer:
• Comfortable working conditions: an office with all the modern conveniences (including free lunch & snacks, game rooms and many other amenities)
• Professional growth: lectures and seminars, access to educational materials, paid training and courses outside the company
• Fair compensation that allows employees to focus on project development and their own professional growth
• Health insurance
• Corporate and team-building events, where we celebrate the successes and achievements of our teams and the company

Company website:
https://amazingapps.tech