Account Manager (offline)

Responsibilities:

- Be the primary point of contact and build long-term relationships with customers;
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors;
- Ensure the timely and successful delivery of our services according to customer needs and objectives;
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders;
- Forecast and track key account metrics;
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis;
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships;
- Liaise between the customer and internal teams.

Requirements:

- Proven account management or other relevant experience;
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level;
- Experience in delivering client-focused services based on customer needs;
- Proven ability to manage multiple projects at a time while paying strict attention to detail;
- Excellent listening, negotiation and presentation skills;
- Excellent verbal and written communications skills;
- Upper intermediate+ English level;
- Deep digital understanding;
- Self-motivated and able to thrive in a results-driven environment;
- Natural relationship builder with integrity, reliability and maturity;
- Ability to prioritize among competing tasks;
- Critical thinking and problem solving skills;
- Understanding of website/mobile/SaaS/desktop development, marketing, measurement and analytics, content management, digital marketing and internet technology;
- Excellent time and project management skills. You’re always looking to improve inefficient processes;
- Keen attention to detail and adherence to deadlines.
- Account Manager top skills & proficiencies:

Prospecting Skills:
- Teamwork
- Planning
- Build Relationships
- People Skills
- Initiative
- Customer Focus
- Emphasize Excellence
- Manage Multiple Projects
- Attention to Detail

We offer:
- Interesting and challenging work in a dynamically developing company;
- Professional development opportunities;
- Flexible schedule;
- English language study
- Team buildings and corporate parties;
- Gym membership reimbursement;
- Modern and comfortable office facilities

About SoftBistro

SoftBistro is a boutique software development company of 80+ software engineers. We’re based in the Silicon Valley; with two development centers in Lviv and Khmelnytskyi city Ukraine.

Our offering is dedicated, full-stack teams that specialize in Java, RoR, PHP, iOS, Android, DevOps, BI/DE and IT services.

Although we love building products for the higher-ed market, we have served a broad range of clients across many markets. From start-ups in Silicon Valley, such as BigStock and Rafter to publicly traded ShutterStock, Chegg and Freelancer; from large educational institutions such as California State University to governmental and non-for-profit organizations such as 20 Million Minds.

Our team has proven track record in various life-cycles of software development: market search, project scoping, software design and engineering, testing and maintenance.

Company website:
https://softbistro.com/

DOU company page:
https://jobs.dou.ua/companies/softbistro/