Technical Support Engineer (offline)

Livegenic enables organizations to enrich customer and employee interaction with real-time, efficient, mobile communications. Our real-time streaming solutions integrate seamlessly into existing customer management systems and business processes. We improve the effectiveness of the field resources, increase customer satisfaction, and reduce operational costs.

We are looking for a Technical Support Engineer to join our exceptional engineering team. Livegenic is the industry-leading product that is currently being used worldwide including North America, Europe, Australia, and Africa. This position is opened in our Kharkiv office in Ukraine as well as remotely.

Required skills:
Potential candidates should have:
— Excellent written and verbal communication skills
— Fluent in English
— Strong problem-solving skills Thorough understanding and experience in running of a Support Process
— Customer support background with experience in Technical Support/Administration, troubleshooting system and network problems
— Good understanding of client-server Application architecture
Personal skills:
— Critical thinking
— Detail-oriented, reliable, stress-tolerant
— Responsible, initiative, multitasking, self-organized
— Superior problem solving, analytical and communication skills

Will be a plus:
— Knowledge of AWS, Zapier, Twilio, TokBox, Wowza, New Relic, Airbrake, Kibana
— Remote work experience
— Experience with Integration of external systems using custom soap-based third-party APIs
— Knowledge of any programming language

Responsibilities:
— Responsible for undertaking the detailed troubleshooting of the incoming support requests
— Conducting necessary investigations to determine the root cause and the nature of any incoming technical issue
— Responsible for identifying the potential fix and coordinating the resolution with the technical team
— Managing multiple projects simultaneously while maintaining high customer service standards
— Support Process improvement

We offer:
• Timely pay;
• 5-day working week, 8-hour working day, flexible schedule;
• All UA public holidays are days off;
• Friendly environment;
• Opportunity for career growth.

About Livegenic

Livegenic enables organizations to enrich customer and employee interaction with real-time, efficient, mobile communications. Our real-time streaming solutions integrate seamlessly into existing customer management systems and business processes. We improve effectiveness of the field resources, increase customer satisfaction, and reduce operational costs.

Company website:
https://www.livegenic.com

DOU company page:
https://jobs.dou.ua/companies/livegenic-inc/